Question: ITSM 7.0 - Reported Source
On the help desk screen when you select a particular item from the "Reported Source" drop down it sets a field called "Response" to visible and "Responded Date" editable. I have traced this to a form called "SYS:Reported Source". I am unable to location any documentation on this, including the ITSM 7.0Configuration Guide. In SYS:Reported Source it would appear that those records that have "Used in Workflow" set to "Yes" make the "Response" field visible and "Responded Date" editable. Two records out of 10 have "Used in Workflow" set to "Yes". I'm not quite sure what "System Lock" or "SLA Responded" are for. Has anyone configured this or used this? Your help is appreciated! I don't know why they don't have this documented especially since it is clearly configurable. THANKS again! T. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Question: ITSM 7.0 - Reported Source
I'm sorry if you are receiving this a second time, i'm having some ARSlist email issues. Question: I have noticed on the help desk screen when you select certain items from the Reported Source drop down it sets a field called "Response" visible and "Responded Date" editable. I have traced this to a form called "SYS:Reported Source". There is no documentation on this in the ITSM 7.0 Configuration Guide. In SYS:Reported Source it would appear that those records that have "Used in Workflow" set to "Yes" make the "Response" field visible and "Responded Date" editable on the help desk when selected. There are only two records out of 10 that have "Used in Workflow" set to "Yes". I'm not quite sure what "System Lock" or "SLA Responded" are for. Has anyone configured this or use this? Any help would be greatly appreciated. THANKS! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
