Re: Question from Management about ARS 7.0
Not to point this your direction Kirk, but you worked on this with us at NEC for quite a while to no avail. My latest update from Support is a late summer fix. Timothy Button Remedy Systems Consultant [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hanson, Kirk Sent: Tuesday, July 11, 2006 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 All; Do we have a bug number on this? I am not aware of one if we do Also doing a quick test seems its working for me... Kirk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Button Sent: Sunday, July 09, 2006 10:35 PM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 Let me qualify that...for the most part it works, what is not working with it is the import and export of data in Japanese. It garbles characters indiscriminately. This was supposed to be fixed with 7, but my latest update is that this should be resolved with the dot release to 7. In the meantime, I have to have an entire team of people check translations for all data imported or exported from the system. Timothy Button Remedy Systems Consultant [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Sunday, July 09, 2006 7:09 AM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 U - seriously? We have already taken our japanese forms and loaded them on 7 - it seemed to work. (Of course I don't read/write/recognize japanese) - it all looks Greek to me :) -John John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] On Jul 9, 2006, at 2:10 AM, Timothy Button wrote: Unless your Unicode language is Japanese, which is not currently supported in 7. Timothy Button Remedy Systems Consultant [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Sunday, July 09, 2006 12:00 AM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 You could mention the improved support for Unicode as a reason to upgrade. -John John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] On Jul 7, 2006, at 8:27 AM, [EMAIL PROTECTED] wrote: > Hi list, I got this question today: > Is it worth money and time to upgrade to ARS 7.0 (on devserver of > course) as long as ver 6.3 is supported and meets out needs? Maybe > better to wait until there have been some patchreleases and major > issues have been solved? > > I would like to get some comments from You who have tested version 7.0 > what you consider are the 'top ten' most useful new enhancements in > ARS 7.0 on both server/client side compared with ver 6.3. We are not > using MidTier, LDAP, but Email Engine, we are running Oracle on > Solaris server. Easy problemfree upgrade process från 6.3 to 7.0? > > I will of course also study the Release Notes. > > Thanks in advance, > > L ars Pettersson > Vattenfall Business Services Nordic AB Action Request System Engineer > (Tabasco) > S-461 88 Trollhättan > Sweden > > Phone +46 520 888 35 Mobil +46 70 608 99 95 > e-mail: [EMAIL PROTECTED] > ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Question from Management about ARS 7.0
All; Do we have a bug number on this? I am not aware of one if we do Also doing a quick test seems its working for me... Kirk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Button Sent: Sunday, July 09, 2006 10:35 PM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 Let me qualify that...for the most part it works, what is not working with it is the import and export of data in Japanese. It garbles characters indiscriminately. This was supposed to be fixed with 7, but my latest update is that this should be resolved with the dot release to 7. In the meantime, I have to have an entire team of people check translations for all data imported or exported from the system. Timothy Button Remedy Systems Consultant [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Sunday, July 09, 2006 7:09 AM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 U - seriously? We have already taken our japanese forms and loaded them on 7 - it seemed to work. (Of course I don't read/write/recognize japanese) - it all looks Greek to me :) -John John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] On Jul 9, 2006, at 2:10 AM, Timothy Button wrote: Unless your Unicode language is Japanese, which is not currently supported in 7. Timothy Button Remedy Systems Consultant [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Sunday, July 09, 2006 12:00 AM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 You could mention the improved support for Unicode as a reason to upgrade. -John John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] On Jul 7, 2006, at 8:27 AM, [EMAIL PROTECTED] wrote: > Hi list, I got this question today: > Is it worth money and time to upgrade to ARS 7.0 (on devserver of > course) as long as ver 6.3 is supported and meets out needs? Maybe > better to wait until there have been some patchreleases and major > issues have been solved? > > I would like to get some comments from You who have tested version 7.0 > what you consider are the 'top ten' most useful new enhancements in > ARS 7.0 on both server/client side compared with ver 6.3. We are not > using MidTier, LDAP, but Email Engine, we are running Oracle on > Solaris server. Easy problemfree upgrade process från 6.3 to 7.0? > > I will of course also study the Release Notes. > > Thanks in advance, > > L ars Pettersson > Vattenfall Business Services Nordic AB Action Request System Engineer > (Tabasco) > S-461 88 Trollhättan > Sweden > > Phone +46 520 888 35 Mobil +46 70 608 99 95 > e-mail: [EMAIL PROTECTED] > ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
OT: Question from Management about ARS 7.0
See, that's the problem - it's *supposed* to look Japanese :) Rgds, Darren Houldcroft LogicaCMG - Remedy TA 250 Brook Drive, Green Park, Reading, RG2 6UA T: +44 (0) 118 9650 453 M: +44 (0) 7968 475 015 E: [EMAIL PROTECTED] W: http://www.logicacmg.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: 09 July 2006 13:09 To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 U - seriously? We have already taken our japanese forms and loaded them on 7 - it seemed to work. (Of course I don't read/write/recognize japanese) - it all looks Greek to me :) -John John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] On Jul 9, 2006, at 2:10 AM, Timothy Button wrote: Unless your Unicode language is Japanese, which is not currently supported in 7. Timothy Button Remedy Systems Consultant [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Sunday, July 09, 2006 12:00 AM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 You could mention the improved support for Unicode as a reason to upgrade. -John John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] On Jul 7, 2006, at 8:27 AM, [EMAIL PROTECTED] wrote: > Hi list, I got this question today: > Is it worth money and time to upgrade to ARS 7.0 (on devserver of > course) as long as ver 6.3 is supported and meets out needs? Maybe > better to wait until there have been some patchreleases and major > issues have been solved? > > I would like to get some comments from You who have tested version 7.0 > what you consider are the 'top ten' most useful new enhancements in > ARS 7.0 on both server/client side compared with ver 6.3. We are not > using MidTier, LDAP, but Email Engine, we are running Oracle on > Solaris server. Easy problemfree upgrade process från 6.3 to 7.0? > > I will of course also study the Release Notes. > > Thanks in advance, > > L ars Pettersson > Vattenfall Business Services Nordic AB Action Request System Engineer > (Tabasco) > S-461 88 Trollhättan > Sweden > > Phone +46 520 888 35 Mobil +46 70 608 99 95 > e-mail: [EMAIL PROTECTED] > ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Question from Management about ARS 7.0
** We never localised the applications, but the BIG driver for any upgrade here is support. Even if the applications are working, perfectly well, but they are officially not supported (we are on 5.1.1), that is the reason to upgrade. We have a corporate paranoia about running unsupported products, even though we have the expertise in house to fix 99.9% of problems with the app, and the server has been working perfectly for about, ooh, 6 years. v7 will be happening here quite soon. Both server *and* ITSM upgrades. Apparently. Dave On 09/07/06, John Sundberg <[EMAIL PROTECTED]> wrote: You could mention the improved support for Unicode as a reason toupgrade.-John John David Sundberg235 East 6th Street, Suite 400BSt. Paul, MN 55101(651) 556-0930-work(651) 247-6766-cell(651) 695-8577-fax[EMAIL PROTECTED] On Jul 7, 2006, at 8:27 AM, [EMAIL PROTECTED] wrote:> Hi list, I got this question today:> Is it worth money and time to upgrade to ARS 7.0 (on devserver of> course) as long as ver 6.3 is supported and meets out needs? Maybe> better to wait until there have been some patchreleases and major> issues have been solved?>> I would like to get some comments from You who have tested version > 7.0 what you consider are the 'top ten' most useful new> enhancements in ARS 7.0 on both server/client side compared with> ver 6.3. We are not using MidTier, LDAP, but Email Engine, we are> running Oracle on Solaris server. Easy problemfree upgrade process > från 6.3 to 7.0?>> I will of course also study the Release Notes.>> Thanks in advance,>> L ars Pettersson> Vattenfall Business Services Nordic AB> Action Request System Engineer (Tabasco) > S-461 88 Trollhättan> Sweden>> Phone +46 520 888 35 Mobil +46 70 608 99 95> e-mail: [EMAIL PROTECTED]> ___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Question from Management about ARS 7.0
Let me qualify that...for the most part it works, what is not working with it is the import and export of data in Japanese. It garbles characters indiscriminately. This was supposed to be fixed with 7, but my latest update is that this should be resolved with the dot release to 7. In the meantime, I have to have an entire team of people check translations for all data imported or exported from the system. Timothy Button Remedy Systems Consultant [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Sunday, July 09, 2006 7:09 AM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 U - seriously? We have already taken our japanese forms and loaded them on 7 - it seemed to work. (Of course I don't read/write/recognize japanese) - it all looks Greek to me :) -John John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] On Jul 9, 2006, at 2:10 AM, Timothy Button wrote: Unless your Unicode language is Japanese, which is not currently supported in 7. Timothy Button Remedy Systems Consultant [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Sunday, July 09, 2006 12:00 AM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 You could mention the improved support for Unicode as a reason to upgrade. -John John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] On Jul 7, 2006, at 8:27 AM, [EMAIL PROTECTED] wrote: > Hi list, I got this question today: > Is it worth money and time to upgrade to ARS 7.0 (on devserver of > course) as long as ver 6.3 is supported and meets out needs? Maybe > better to wait until there have been some patchreleases and major > issues have been solved? > > I would like to get some comments from You who have tested version 7.0 > what you consider are the 'top ten' most useful new enhancements in > ARS 7.0 on both server/client side compared with ver 6.3. We are not > using MidTier, LDAP, but Email Engine, we are running Oracle on > Solaris server. Easy problemfree upgrade process från 6.3 to 7.0? > > I will of course also study the Release Notes. > > Thanks in advance, > > L ars Pettersson > Vattenfall Business Services Nordic AB Action Request System Engineer > (Tabasco) > S-461 88 Trollhättan > Sweden > > Phone +46 520 888 35 Mobil +46 70 608 99 95 > e-mail: [EMAIL PROTECTED] > ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Question from Management about ARS 7.0
U - seriously? We have already taken our japanese forms and loaded them on 7 - it seemed to work. (Of course I don't read/write/recognize japanese) - it all looks Greek to me :) -John John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] On Jul 9, 2006, at 2:10 AM, Timothy Button wrote: Unless your Unicode language is Japanese, which is not currently supported in 7. Timothy Button Remedy Systems Consultant [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Sunday, July 09, 2006 12:00 AM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 You could mention the improved support for Unicode as a reason to upgrade. -John John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] On Jul 7, 2006, at 8:27 AM, [EMAIL PROTECTED] wrote: Hi list, I got this question today: Is it worth money and time to upgrade to ARS 7.0 (on devserver of course) as long as ver 6.3 is supported and meets out needs? Maybe better to wait until there have been some patchreleases and major issues have been solved? I would like to get some comments from You who have tested version 7.0 what you consider are the 'top ten' most useful new enhancements in ARS 7.0 on both server/client side compared with ver 6.3. We are not using MidTier, LDAP, but Email Engine, we are running Oracle on Solaris server. Easy problemfree upgrade process från 6.3 to 7.0? I will of course also study the Release Notes. Thanks in advance, L ars Pettersson Vattenfall Business Services Nordic AB Action Request System Engineer (Tabasco) S-461 88 Trollhättan Sweden Phone +46 520 888 35 Mobil +46 70 608 99 95 e-mail: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Question from Management about ARS 7.0
Unless your Unicode language is Japanese, which is not currently supported in 7. Timothy Button Remedy Systems Consultant [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Sunday, July 09, 2006 12:00 AM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 You could mention the improved support for Unicode as a reason to upgrade. -John John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] On Jul 7, 2006, at 8:27 AM, [EMAIL PROTECTED] wrote: > Hi list, I got this question today: > Is it worth money and time to upgrade to ARS 7.0 (on devserver of > course) as long as ver 6.3 is supported and meets out needs? Maybe > better to wait until there have been some patchreleases and major > issues have been solved? > > I would like to get some comments from You who have tested version 7.0 > what you consider are the 'top ten' most useful new enhancements in > ARS 7.0 on both server/client side compared with ver 6.3. We are not > using MidTier, LDAP, but Email Engine, we are running Oracle on > Solaris server. Easy problemfree upgrade process från 6.3 to 7.0? > > I will of course also study the Release Notes. > > Thanks in advance, > > L ars Pettersson > Vattenfall Business Services Nordic AB Action Request System Engineer > (Tabasco) > S-461 88 Trollhättan > Sweden > > Phone +46 520 888 35 Mobil +46 70 608 99 95 > e-mail: [EMAIL PROTECTED] > ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Question from Management about ARS 7.0
You could mention the improved support for Unicode as a reason to upgrade. -John John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] On Jul 7, 2006, at 8:27 AM, [EMAIL PROTECTED] wrote: Hi list, I got this question today: Is it worth money and time to upgrade to ARS 7.0 (on devserver of course) as long as ver 6.3 is supported and meets out needs? Maybe better to wait until there have been some patchreleases and major issues have been solved? I would like to get some comments from You who have tested version 7.0 what you consider are the 'top ten' most useful new enhancements in ARS 7.0 on both server/client side compared with ver 6.3. We are not using MidTier, LDAP, but Email Engine, we are running Oracle on Solaris server. Easy problemfree upgrade process från 6.3 to 7.0? I will of course also study the Release Notes. Thanks in advance, L ars Pettersson Vattenfall Business Services Nordic AB Action Request System Engineer (Tabasco) S-461 88 Trollhättan Sweden Phone +46 520 888 35 Mobil +46 70 608 99 95 e-mail: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Question from Management about ARS 7.0
** and don't forget the ability to use: Tree Fields Horizontal and Vertical navigation bars User customisable table fields These 3 features alone are really pushing my team to move to ARS 7.0 if only to improve our user experience, and the increased compatability with Mid-Tier 7 for mac users has been a godsend to our user base... On 08/07/06, Murtuza Bookwala <[EMAIL PROTECTED]> wrote: I feel the major breakthroughs in functionality are in ITSM apps ver 7.0 notARS itself...You would upgrade to ARS 7 only if you need: 1. Appl license tracking2. Form audits3. Find functionality for developers in Admin tool- Murtuza.-Original Message-From: Action Request System discussion list(ARSList)[mailto: arslist@ARSLIST.ORG] On Behalf Of [EMAIL PROTECTED]Sent: Friday, July 07, 2006 7:36 PMTo: arslist@ARSLIST.ORGSubject: Re: Question from Management about ARS 7.0Hi We are just using the user client, homebuld application. I don't havefocus on the upgrade process, we will fix that, more about 'Is 7.0 so muchbetter than 6.3, with new features that this is a reason to upgrade to makethe application even better and more powerful.And I know that 6.3 will be unsuppored when the next ars version comes. Of course as a developer I would like to upgrade, but I must have argumentsto Management to get an OK ...we have three servers, and an upgrade is notdone in 1 h.-Original Message-From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]On Behalf Of Carey Matthew BlackSent: Friday, July 07, 2006 3:41 PMTo: arslist@ARSLIST.ORGSubject: Re: Question from Management about ARS 7.0Lars,Any OOB BMCRemedy apps involved?Or are you just asking about the server upgrade itself?--Carey Matthew BlackRemedy Skilled Professional (RSP)ARS = Action Request System(Remedy) Solution = People + Process + ToolsFast, Accurate, Cheap Pick two.Never ascribe to malice, that which can be explained by incompetence.On 7/7/06, [EMAIL PROTECTED]<[EMAIL PROTECTED]> wrote:> > Hi list, I got this question today:> > Is it worth money and time to upgrade to ARS 7.0 (on devserver ofcourse) as long as ver 6.3 is supported and meets out needs? Maybe better towait until there have been some patchreleases and major issues have beensolved?> >> > I would like to get some comments from You who have tested version 7.0what you consider are the 'top ten' most useful new enhancements in ARS 7.0on both server/client side compared with ver 6.3. We are not using MidTier,LDAP, but Email Engine, we are running Oracle on Solaris server. Easy problemfree upgrade process från 6.3 to 7.0?> >> > I will of course also study the Release Notes.> >> > Thanks in advance,> >> > L ars Pettersson> > Vattenfall Business Services Nordic AB Action Request System > > Engineer (Tabasco)> > S-461 88 Trollhättan> > Sweden> >> > Phone +46 520 888 35 Mobil +46 70 608 99 95> > e-mail: [EMAIL PROTECTED]> >>> __> _ UNSUBSCRIBE or access ARSlist Archives at> http://www.wwrug.org>___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Question from Management about ARS 7.0
I feel the major breakthroughs in functionality are in ITSM apps ver 7.0 not ARS itself... You would upgrade to ARS 7 only if you need: 1. Appl license tracking 2. Form audits 3. Find functionality for developers in Admin tool - Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, July 07, 2006 7:36 PM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 Hi We are just using the user client, homebuld application. I don't have focus on the upgrade process, we will fix that, more about 'Is 7.0 so much better than 6.3, with new features that this is a reason to upgrade to make the application even better and more powerful. And I know that 6.3 will be unsuppored when the next ars version comes. Of course as a developer I would like to upgrade, but I must have arguments to Management to get an OK ...we have three servers, and an upgrade is not done in 1 h. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black Sent: Friday, July 07, 2006 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 Lars, Any OOB BMCRemedy apps involved? Or are you just asking about the server upgrade itself? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 7/7/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > > Hi list, I got this question today: > > Is it worth money and time to upgrade to ARS 7.0 (on devserver of course) as long as ver 6.3 is supported and meets out needs? Maybe better to wait until there have been some patchreleases and major issues have been solved? > > > > I would like to get some comments from You who have tested version 7.0 what you consider are the 'top ten' most useful new enhancements in ARS 7.0 on both server/client side compared with ver 6.3. We are not using MidTier, LDAP, but Email Engine, we are running Oracle on Solaris server. Easy problemfree upgrade process från 6.3 to 7.0? > > > > I will of course also study the Release Notes. > > > > Thanks in advance, > > > > L ars Pettersson > > Vattenfall Business Services Nordic AB Action Request System > > Engineer (Tabasco) > > S-461 88 Trollhättan > > Sweden > > > > Phone +46 520 888 35 Mobil +46 70 608 99 95 > > e-mail: [EMAIL PROTECTED] > > > > __ > _ UNSUBSCRIBE or access ARSlist Archives at > http://www.wwrug.org > ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Question from Management about ARS 7.0
I had a ticket logged with support for 5.1.2, every reply was accompanied with the Warning that it was no longer supported and we should upgrade, or else .. - Murtuza B. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Button Sent: Friday, July 07, 2006 8:14 PM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 Actually 5.1.2 is still officially supported as of last month. It was extended to the Fall early in the year. I know because i am stuck at 5.1.2 Timothy Button Remedy Systems Consultant [EMAIL PROTECTED] >From: Axton <[EMAIL PROTECTED]> >Reply-To: arslist@ARSLIST.ORG >To: arslist@ARSLIST.ORG >Subject: Re: Question from Management about ARS 7.0 >Date: Fri, 7 Jul 2006 12:09:10 -0400 >MIME-Version: 1.0 >Received: from listserv.rbugs.com ([69.90.217.26]) by >bay0-mc3-f16.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.2444); >Fri, 7 Jul 2006 09:09:42 -0700 >Received: from RBUGS ([69.90.217.26]) by listserv.rbugs.com with >Microsoft SMTPSVC(6.0.3790.1830); Fri, 7 Jul 2006 12:07:39 -0400 >Received: by LISTSERV.RBUGS.COM (LISTSERV-TCP/IP release 14.4) with spool >id 1160025 for [EMAIL PROTECTED]; Fri, 7 Jul 2006 >12:07:19 -0400 >Received: from 64.233.182.185 by LISTSERV.RBUGS.COM (SMTPL release 1.0i) >with TCP; Fri, 7 Jul 2006 12:07:19 -0400 >Received: by nf-out-0910.google.com with SMTP id p46so646214nfa for > ; Fri, 07 Jul 2006 09:09:10 -0700 (PDT) >Received: by 10.78.185.7 with SMTP id i7mr781288huf; Fri, 07 Jul 2006 >09:09:10 -0700 (PDT) >Received: by 10.78.117.20 with HTTP; Fri, 7 Jul 2006 09:09:10 -0700 >(PDT) >X-Message-Info: LsUYwwHHNt1ahI3eHly+w8PPLk71qLFRz/bOgCJQ6Cc= >DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws; s=beta; d=gmail.com; > >h=received:message-id:date:from:to:subject:in-reply-to:mime-version:con >tent-type:content-transfer-encoding:content-disposition:references; > >b=h4xYwwQIDUjpyyKei+KkrIOy52M6MqRvJCYUp0FT3psXA5j6qMQYaQO1jmNcKIPcYgDaN >HANNcbCUfX5niqpcNh2iZeMMS/Wc6AbbRT2d9+JQOaWrRXqy4v51LLaFfqqmx2txyXLXIwR >6lmhkR8sYsq9AiK+p4J3BUMyueHdiB0= >References: ><[EMAIL PROTECTED]> ><[EMAIL PROTECTED]> >Newsgroups: public.remedy.arsystem.general >Precedence: list >Return-Path: [EMAIL PROTECTED] >X-OriginalArrivalTime: 07 Jul 2006 16:07:39.0803 (UTC) >FILETIME=[787F5EB0:01C6A1DF] > >Think 6.0 is unsupported now. 6.0.1 is the oldest supported version. >In September/October, when the 7.0.1 maintenance release is available, >6.0.1 will be unsupported. > >Axton Grams > >On 7/7/06, Nall, Roger <[EMAIL PROTECTED]> wrote: >>Lars, >> >>I may be wrong but I believe it will be 6.0 that will be unsupported >>when the next version is released. >> >>Thanks, >> >>Roger A. Nall >>OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA >>Desk: 973-644-3963 >>Cell: 973-652-6723 >>FAX: 973-490-3296 >>sf49fanv AIM IM >>RogerNall Yahoo IM >> >> >>-Original Message- >>From: Action Request System discussion list(ARSList) >>[mailto:[EMAIL PROTECTED] On Behalf Of >>[EMAIL PROTECTED] >>Sent: Friday, July 07, 2006 11:36 AM >>To: arslist@ARSLIST.ORG >>Subject: Re: Question from Management about ARS 7.0 >> >>Hi We are just using the user client, homebuld application. I don't >>have focus on the upgrade process, we will fix that, more about 'Is >>7.0 so much better than 6.3, with new features that this is a reason >>to upgrade to make the application even better and more powerful. >> >>And I know that 6.3 will be unsuppored when the next ars version comes. >> >>Of course as a developer I would like to upgrade, but I must have >>arguments to Management to get an OK ...we have three servers, and an >>upgrade is not done in 1 h. >> >>-Original Message- >>From: Action Request System discussion list(ARSList) >>[mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black >>Sent: Friday, July 07, 2006 3:41 PM >>To: arslist@ARSLIST.ORG >>Subject: Re: Question from Management about ARS 7.0 >> >> >>Lars, >> >>Any OOB BMCRemedy apps involved? >>Or are you just asking about the server upgrade itself? >> >>-- >>Carey Matthew Black >>Remedy Skilled Professional (RSP) >>ARS = Action Request System(Remedy) >> >>Solution = People + Process + Tools >>Fast, Accurate, Cheap Pick two. >>Never ascribe to malice, that which can be explained by incompetence. >> >> >>On 7/7/06, [EMAIL PROTECTED]
Re: Question from Management about ARS 7.0
Actually 5.1.2 is still officially supported as of last month. It was extended to the Fall early in the year. I know because i am stuck at 5.1.2 Timothy Button Remedy Systems Consultant [EMAIL PROTECTED] From: Axton <[EMAIL PROTECTED]> Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 Date: Fri, 7 Jul 2006 12:09:10 -0400 MIME-Version: 1.0 Received: from listserv.rbugs.com ([69.90.217.26]) by bay0-mc3-f16.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.2444); Fri, 7 Jul 2006 09:09:42 -0700 Received: from RBUGS ([69.90.217.26]) by listserv.rbugs.com with Microsoft SMTPSVC(6.0.3790.1830); Fri, 7 Jul 2006 12:07:39 -0400 Received: by LISTSERV.RBUGS.COM (LISTSERV-TCP/IP release 14.4) with spool id 1160025 for [EMAIL PROTECTED]; Fri, 7 Jul 2006 12:07:19 -0400 Received: from 64.233.182.185 by LISTSERV.RBUGS.COM (SMTPL release 1.0i) with TCP; Fri, 7 Jul 2006 12:07:19 -0400 Received: by nf-out-0910.google.com with SMTP id p46so646214nfa for ; Fri, 07 Jul 2006 09:09:10 -0700 (PDT) Received: by 10.78.185.7 with SMTP id i7mr781288huf; Fri, 07 Jul 2006 09:09:10 -0700 (PDT) Received: by 10.78.117.20 with HTTP; Fri, 7 Jul 2006 09:09:10 -0700 (PDT) X-Message-Info: LsUYwwHHNt1ahI3eHly+w8PPLk71qLFRz/bOgCJQ6Cc= DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws; s=beta; d=gmail.com; h=received:message-id:date:from:to:subject:in-reply-to:mime-version:content-type:content-transfer-encoding:content-disposition:references; b=h4xYwwQIDUjpyyKei+KkrIOy52M6MqRvJCYUp0FT3psXA5j6qMQYaQO1jmNcKIPcYgDaNHANNcbCUfX5niqpcNh2iZeMMS/Wc6AbbRT2d9+JQOaWrRXqy4v51LLaFfqqmx2txyXLXIwR6lmhkR8sYsq9AiK+p4J3BUMyueHdiB0= References: <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> Newsgroups: public.remedy.arsystem.general Precedence: list Return-Path: [EMAIL PROTECTED] X-OriginalArrivalTime: 07 Jul 2006 16:07:39.0803 (UTC) FILETIME=[787F5EB0:01C6A1DF] Think 6.0 is unsupported now. 6.0.1 is the oldest supported version. In September/October, when the 7.0.1 maintenance release is available, 6.0.1 will be unsupported. Axton Grams On 7/7/06, Nall, Roger <[EMAIL PROTECTED]> wrote: Lars, I may be wrong but I believe it will be 6.0 that will be unsupported when the next version is released. Thanks, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, July 07, 2006 11:36 AM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 Hi We are just using the user client, homebuld application. I don't have focus on the upgrade process, we will fix that, more about 'Is 7.0 so much better than 6.3, with new features that this is a reason to upgrade to make the application even better and more powerful. And I know that 6.3 will be unsuppored when the next ars version comes. Of course as a developer I would like to upgrade, but I must have arguments to Management to get an OK ...we have three servers, and an upgrade is not done in 1 h. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black Sent: Friday, July 07, 2006 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 Lars, Any OOB BMCRemedy apps involved? Or are you just asking about the server upgrade itself? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 7/7/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > > Hi list, I got this question today: > > Is it worth money and time to upgrade to ARS 7.0 (on devserver of course) as long as ver 6.3 is supported and meets out needs? Maybe better to wait until there have been some patchreleases and major issues have been solved? > > > > I would like to get some comments from You who have tested version 7.0 what you consider are the 'top ten' most useful new enhancements in ARS 7.0 on both server/client side compared with ver 6.3. We are not using MidTier, LDAP, but Email Engine, we are running Oracle on Solaris server. Easy problemfree upgrade process från 6.3 to 7.0? > > > > I will of course also study the Release Notes. > > > > Thanks in advance, > > > > L ars Pettersson > > Vattenfall Business Services Nordic AB > > Action Request System Engineer (Tabasco) > > S-461 88 Trollhättan > > Sweden > > > > Phone +46 520 888 35 Mobil +46 70 608 99 95 > > e-ma
Re: Question from Management about ARS 7.0
Title: RE: Question from Management about ARS 7.0 ** Axton: The latest unsupported version is 5.1.2. ARS 6.0/6.1/6.3 are still supported, but the answer you will get from BMC for any problem relating to them is 'upgrade.' This is typical of most companies. However, if you suffer from a security related problem, a patch will be made available. The same is true if you current hardware or supporting software will not run ARS 7.0. James Mckenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Friday, July 07, 2006 9:09 AM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 Think 6.0 is unsupported now. 6.0.1 is the oldest supported version. In September/October, when the 7.0.1 maintenance release is available, 6.0.1 will be unsupported. Axton Grams On 7/7/06, Nall, Roger <[EMAIL PROTECTED]> wrote: > Lars, > > I may be wrong but I believe it will be 6.0 that will be unsupported when the next version is released. > > Thanks, > > Roger A. Nall > OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA > Desk: 973-644-3963 > Cell: 973-652-6723 > FAX: 973-490-3296 > sf49fanv AIM IM > RogerNall Yahoo IM > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of [EMAIL PROTECTED] > Sent: Friday, July 07, 2006 11:36 AM > To: arslist@ARSLIST.ORG > Subject: Re: Question from Management about ARS 7.0 > > Hi We are just using the user client, homebuld application. I don't have focus on the upgrade process, we will fix that, more about 'Is 7.0 so much better than 6.3, with new features that this is a reason to upgrade to make the application even better and more powerful. > > And I know that 6.3 will be unsuppored when the next ars version comes. > > Of course as a developer I would like to upgrade, but I must have arguments to Management to get an OK ...we have three servers, and an upgrade is not done in 1 h. > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG]On Behalf Of Carey Matthew Black > Sent: Friday, July 07, 2006 3:41 PM > To: arslist@ARSLIST.ORG > Subject: Re: Question from Management about ARS 7.0 > > > Lars, > > Any OOB BMCRemedy apps involved? > Or are you just asking about the server upgrade itself? > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Solution = People + Process + Tools > Fast, Accurate, Cheap Pick two. > Never ascribe to malice, that which can be explained by incompetence. > > > On 7/7/06, [EMAIL PROTECTED] > <[EMAIL PROTECTED]> wrote: > > > Hi list, I got this question today: > > > Is it worth money and time to upgrade to ARS 7.0 (on devserver of course) as long as ver 6.3 is supported and meets out needs? Maybe better to wait until there have been some patchreleases and major issues have been solved? > > > > > > I would like to get some comments from You who have tested version 7.0 what you consider are the 'top ten' most useful new enhancements in ARS 7.0 on both server/client side compared with ver 6.3. We are not using MidTier, LDAP, but Email Engine, we are running Oracle on Solaris server. Easy problemfree upgrade process från 6.3 to 7.0? > > > > > > I will of course also study the Release Notes. > > > > > > Thanks in advance, > > > > > > L ars Pettersson > > > Vattenfall Business Services Nordic AB > > > Action Request System Engineer (Tabasco) > > > S-461 88 Trollhättan > > > Sweden > > > > > > Phone +46 520 888 35 Mobil +46 70 608 99 95 > > > e-mail: [EMAIL PROTECTED] > > > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Question from Management about ARS 7.0
Think 6.0 is unsupported now. 6.0.1 is the oldest supported version. In September/October, when the 7.0.1 maintenance release is available, 6.0.1 will be unsupported. Axton Grams On 7/7/06, Nall, Roger <[EMAIL PROTECTED]> wrote: Lars, I may be wrong but I believe it will be 6.0 that will be unsupported when the next version is released. Thanks, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, July 07, 2006 11:36 AM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 Hi We are just using the user client, homebuld application. I don't have focus on the upgrade process, we will fix that, more about 'Is 7.0 so much better than 6.3, with new features that this is a reason to upgrade to make the application even better and more powerful. And I know that 6.3 will be unsuppored when the next ars version comes. Of course as a developer I would like to upgrade, but I must have arguments to Management to get an OK ...we have three servers, and an upgrade is not done in 1 h. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black Sent: Friday, July 07, 2006 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 Lars, Any OOB BMCRemedy apps involved? Or are you just asking about the server upgrade itself? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 7/7/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > > Hi list, I got this question today: > > Is it worth money and time to upgrade to ARS 7.0 (on devserver of course) as long as ver 6.3 is supported and meets out needs? Maybe better to wait until there have been some patchreleases and major issues have been solved? > > > > I would like to get some comments from You who have tested version 7.0 what you consider are the 'top ten' most useful new enhancements in ARS 7.0 on both server/client side compared with ver 6.3. We are not using MidTier, LDAP, but Email Engine, we are running Oracle on Solaris server. Easy problemfree upgrade process från 6.3 to 7.0? > > > > I will of course also study the Release Notes. > > > > Thanks in advance, > > > > L ars Pettersson > > Vattenfall Business Services Nordic AB > > Action Request System Engineer (Tabasco) > > S-461 88 Trollhättan > > Sweden > > > > Phone +46 520 888 35 Mobil +46 70 608 99 95 > > e-mail: [EMAIL PROTECTED] > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Question from Management about ARS 7.0
Lars, I may be wrong but I believe it will be 6.0 that will be unsupported when the next version is released. Thanks, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, July 07, 2006 11:36 AM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 Hi We are just using the user client, homebuld application. I don't have focus on the upgrade process, we will fix that, more about 'Is 7.0 so much better than 6.3, with new features that this is a reason to upgrade to make the application even better and more powerful. And I know that 6.3 will be unsuppored when the next ars version comes. Of course as a developer I would like to upgrade, but I must have arguments to Management to get an OK ...we have three servers, and an upgrade is not done in 1 h. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black Sent: Friday, July 07, 2006 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 Lars, Any OOB BMCRemedy apps involved? Or are you just asking about the server upgrade itself? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 7/7/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > > Hi list, I got this question today: > > Is it worth money and time to upgrade to ARS 7.0 (on devserver of course) > > as long as ver 6.3 is supported and meets out needs? Maybe better to wait > > until there have been some patchreleases and major issues have been solved? > > > > I would like to get some comments from You who have tested version 7.0 what > > you consider are the 'top ten' most useful new enhancements in ARS 7.0 on > > both server/client side compared with ver 6.3. We are not using MidTier, > > LDAP, but Email Engine, we are running Oracle on Solaris server. Easy > > problemfree upgrade process från 6.3 to 7.0? > > > > I will of course also study the Release Notes. > > > > Thanks in advance, > > > > L ars Pettersson > > Vattenfall Business Services Nordic AB > > Action Request System Engineer (Tabasco) > > S-461 88 Trollhättan > > Sweden > > > > Phone +46 520 888 35 Mobil +46 70 608 99 95 > > e-mail: [EMAIL PROTECTED] > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Question from Management about ARS 7.0
Hi We are just using the user client, homebuld application. I don't have focus on the upgrade process, we will fix that, more about 'Is 7.0 so much better than 6.3, with new features that this is a reason to upgrade to make the application even better and more powerful. And I know that 6.3 will be unsuppored when the next ars version comes. Of course as a developer I would like to upgrade, but I must have arguments to Management to get an OK ...we have three servers, and an upgrade is not done in 1 h. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black Sent: Friday, July 07, 2006 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: Question from Management about ARS 7.0 Lars, Any OOB BMCRemedy apps involved? Or are you just asking about the server upgrade itself? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 7/7/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > > Hi list, I got this question today: > > Is it worth money and time to upgrade to ARS 7.0 (on devserver of course) > > as long as ver 6.3 is supported and meets out needs? Maybe better to wait > > until there have been some patchreleases and major issues have been solved? > > > > I would like to get some comments from You who have tested version 7.0 what > > you consider are the 'top ten' most useful new enhancements in ARS 7.0 on > > both server/client side compared with ver 6.3. We are not using MidTier, > > LDAP, but Email Engine, we are running Oracle on Solaris server. Easy > > problemfree upgrade process från 6.3 to 7.0? > > > > I will of course also study the Release Notes. > > > > Thanks in advance, > > > > L ars Pettersson > > Vattenfall Business Services Nordic AB > > Action Request System Engineer (Tabasco) > > S-461 88 Trollhättan > > Sweden > > > > Phone +46 520 888 35 Mobil +46 70 608 99 95 > > e-mail: [EMAIL PROTECTED] > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Question from Management about ARS 7.0
Lars, Any OOB BMCRemedy apps involved? Or are you just asking about the server upgrade itself? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 7/7/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > Hi list, I got this question today: > Is it worth money and time to upgrade to ARS 7.0 (on devserver of course) as long as ver 6.3 is supported and meets out needs? Maybe better to wait until there have been some patchreleases and major issues have been solved? > > I would like to get some comments from You who have tested version 7.0 what you consider are the 'top ten' most useful new enhancements in ARS 7.0 on both server/client side compared with ver 6.3. We are not using MidTier, LDAP, but Email Engine, we are running Oracle on Solaris server. Easy problemfree upgrade process från 6.3 to 7.0? > > I will of course also study the Release Notes. > > Thanks in advance, > > L ars Pettersson > Vattenfall Business Services Nordic AB > Action Request System Engineer (Tabasco) > S-461 88 Trollhättan > Sweden > > Phone +46 520 888 35 Mobil +46 70 608 99 95 > e-mail: [EMAIL PROTECTED] > ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Question from Management about ARS 7.0
> Hi list, I got this question today: > Is it worth money and time to upgrade to ARS 7.0 (on devserver of course) as > long as ver 6.3 is supported and meets out needs? Maybe better to wait until > there have been some patchreleases and major issues have been solved? > > I would like to get some comments from You who have tested version 7.0 what > you consider are the 'top ten' most useful new enhancements in ARS 7.0 on > both server/client side compared with ver 6.3. We are not using MidTier, > LDAP, but Email Engine, we are running Oracle on Solaris server. Easy > problemfree upgrade process från 6.3 to 7.0? > > I will of course also study the Release Notes. > > Thanks in advance, > > L ars Pettersson > Vattenfall Business Services Nordic AB > Action Request System Engineer (Tabasco) > S-461 88 Trollhättan > Sweden > > Phone +46 520 888 35 Mobil +46 70 608 99 95 > e-mail: [EMAIL PROTECTED] > ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
