RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form
Thanks David - and you are 100% correct. Reverting to Firefox 12 completely resolved the issue. WARNING TO ALL - FIREFOX 13 Causes scroll bars to appear in char fields when you enter data that is one character longer than the data displayed in the field length. Thanks, Jase On Fri, Jun 8, 2012 at 1:59 PM, David Durling wrote: > ** > > I’m told FF 14 beta has the issue, too. > > ** ** > > David D. > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jase Brandon > *Sent:* Friday, June 08, 2012 1:59 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Scroll Bar randomly appearing in Character Fields on INC > form > > ** ** > > ** Hi David - EXACTLY! FF13 is causing the issue. I'm going to try to > download FF 12 during the interim and see if that helps. > > Thanks, > > Jase > > On Fri, Jun 8, 2012 at 1:54 PM, David Durling wrote: > > ** > > Firefox 13.0 was recently released, and that’s where we’re seeing it > (image attached). Is that what you’re experiencing? > > > > We are on ARS 7.5 patch 007, and were going to try patch 008 to see if it > fixes it. > > > > David Durling > > University of Georgia > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jase Brandon > *Sent:* Friday, June 08, 2012 1:48 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Scroll Bar randomly appearing in Character Fields on INC form** > ** > > > > ** Hello All, > > > 7.6.04 SP2 > Windows > > Today we are having a very strange issue that I've never seen before in > 7.6.04 SP2. Scroll Bars are appearing randomly in the 'Summary' field on > the Incident form... and in one other custom field we added on the INC form. > The only trend I've noticed is that if you enter data in that field... as > soon as the data length exceeds the keystrokes DISPLAYED in the field, the > scroll bar appears. Ex. Summary is a 0 length char field in our > environment, but... 33 chars are displayed in the field unless you expend > the select box. When I add the 34th keystroke... BAM.. Scrollbar > appears has anyone else seen this? I am beyond perplexed. I've flushed > the web cache which seemed to help for a few mins, but then the issue > returns immediately. > We've made no changes to these forms in months and this just started > happening today. Thoughts? Ideas? Thanks in advance to all. > > Thanks, > > Jase > > ** > ** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form
Pardon my ignorance. I understand the issue being seen in the screenshot that was provided and rolling back to 12 seems to be the right work-around. I really appreciate the heads-up. The question I have is this. What should the browser do if "you enter data that is one character longer than the data displayed in the field length"? It seems like text fields have always either wrapped text or added scroll bars when the data is larger than the field. Maybe I'm confusing text fields with character fields? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Friday, June 08, 2012 11:09 AM To: arslist@ARSLIST.ORG Subject: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form ** Thanks David - and you are 100% correct. Reverting to Firefox 12 completely resolved the issue. WARNING TO ALL - FIREFOX 13 Causes scroll bars to appear in char fields when you enter data that is one character longer than the data displayed in the field length. Thanks, Jase On Fri, Jun 8, 2012 at 1:59 PM, David Durling mailto:durl...@uga.edu>> wrote: ** I'm told FF 14 beta has the issue, too. David D. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Jase Brandon Sent: Friday, June 08, 2012 1:59 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Scroll Bar randomly appearing in Character Fields on INC form ** Hi David - EXACTLY! FF13 is causing the issue. I'm going to try to download FF 12 during the interim and see if that helps. Thanks, Jase On Fri, Jun 8, 2012 at 1:54 PM, David Durling mailto:durl...@uga.edu>> wrote: ** Firefox 13.0 was recently released, and that's where we're seeing it (image attached). Is that what you're experiencing? We are on ARS 7.5 patch 007, and were going to try patch 008 to see if it fixes it. David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Jase Brandon Sent: Friday, June 08, 2012 1:48 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Scroll Bar randomly appearing in Character Fields on INC form ** Hello All, 7.6.04 SP2 Windows Today we are having a very strange issue that I've never seen before in 7.6.04 SP2. Scroll Bars are appearing randomly in the 'Summary' field on the Incident form... and in one other custom field we added on the INC form. The only trend I've noticed is that if you enter data in that field... as soon as the data length exceeds the keystrokes DISPLAYED in the field, the scroll bar appears. Ex. Summary is a 0 length char field in our environment, but... 33 chars are displayed in the field unless you expend the select box. When I add the 34th keystroke... BAM.. Scrollbar appears has anyone else seen this? I am beyond perplexed. I've flushed the web cache which seemed to help for a few mins, but then the issue returns immediately. We've made no changes to these forms in months and this just started happening today. Thoughts? Ideas? Thanks in advance to all. Thanks, Jase _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form
In .Net it always stopped you from entering more characters than allowed - seems like the Remedy should do likewise. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Peters, Ron Sent: Friday, June 08, 2012 1:26 PM To: arslist@arslist.org Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form ** Pardon my ignorance. I understand the issue being seen in the screenshot that was provided and rolling back to 12 seems to be the right work-around. I really appreciate the heads-up. The question I have is this. What should the browser do if "you enter data that is one character longer than the data displayed in the field length"? It seems like text fields have always either wrapped text or added scroll bars when the data is larger than the field. Maybe I'm confusing text fields with character fields? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Friday, June 08, 2012 11:09 AM To: arslist@ARSLIST.ORG Subject: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form ** Thanks David - and you are 100% correct. Reverting to Firefox 12 completely resolved the issue. WARNING TO ALL - FIREFOX 13 Causes scroll bars to appear in char fields when you enter data that is one character longer than the data displayed in the field length. Thanks, Jase On Fri, Jun 8, 2012 at 1:59 PM, David Durling wrote: ** I'm told FF 14 beta has the issue, too. David D. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Friday, June 08, 2012 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Scroll Bar randomly appearing in Character Fields on INC form ** Hi David - EXACTLY! FF13 is causing the issue. I'm going to try to download FF 12 during the interim and see if that helps. Thanks, Jase On Fri, Jun 8, 2012 at 1:54 PM, David Durling wrote: ** Firefox 13.0 was recently released, and that's where we're seeing it (image attached). Is that what you're experiencing? We are on ARS 7.5 patch 007, and were going to try patch 008 to see if it fixes it. David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Friday, June 08, 2012 1:48 PM To: arslist@ARSLIST.ORG Subject: Scroll Bar randomly appearing in Character Fields on INC form ** Hello All, 7.6.04 SP2 Windows Today we are having a very strange issue that I've never seen before in 7.6.04 SP2. Scroll Bars are appearing randomly in the 'Summary' field on the Incident form... and in one other custom field we added on the INC form. The only trend I've noticed is that if you enter data in that field... as soon as the data length exceeds the keystrokes DISPLAYED in the field, the scroll bar appears. Ex. Summary is a 0 length char field in our environment, but... 33 chars are displayed in the field unless you expend the select box. When I add the 34th keystroke... BAM.. Scrollbar appears has anyone else seen this? I am beyond perplexed. I've flushed the web cache which seemed to help for a few mins, but then the issue returns immediately. We've made no changes to these forms in months and this just started happening today. Thoughts? Ideas? Thanks in advance to all. Thanks, Jase _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intendedrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,distribution or copying of this message including any attachments is strictly prohibited. If you are notthe intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form
Hi Gents, The issue is this... 'Summary' is a 0 length char field in our environment. But...only 33 chars are displayed on the form itself. So.. even though it's a 0 length char field, when you type the 34th char into the field, I would expect the field to look the same and allow me to continue entering data and watching the string as I type, but when you hit the 34th char displayed on the form/field length... you immediately get a scroll bar and no more typing in the field. Make sense? Again... rolling back to FF12 was the trick during the interim to patching. Thanks, Jase On Fri, Jun 8, 2012 at 2:26 PM, Peters, Ron wrote: > ** > > Pardon my ignorance. I understand the issue being seen in the screenshot > that was provided and rolling back to 12 seems to be the right work-around. > I really appreciate the heads-up. > > ** ** > > The question I have is this. What *should* the browser do if “you enter > data that is one character longer than the data displayed in the field > length”? It seems like text fields have always either wrapped text or added > scroll bars when the data is larger than the field. Maybe I’m confusing > text fields with character fields? > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jase Brandon > *Sent:* Friday, June 08, 2012 11:09 AM > *To:* arslist@ARSLIST.ORG > *Subject:* RESOLVED: Scroll Bar randomly appearing in Character Fields on > INC form > > ** ** > > ** Thanks David - and you are 100% correct. Reverting to Firefox 12 > completely resolved the issue. > > WARNING TO ALL - FIREFOX 13 Causes scroll bars to appear in char fields > when you enter data that is one character longer than the data displayed in > the field length. > > Thanks, > > Jase > > On Fri, Jun 8, 2012 at 1:59 PM, David Durling wrote:*** > * > > ** > > I’m told FF 14 beta has the issue, too. > > > > David D. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jase Brandon > *Sent:* Friday, June 08, 2012 1:59 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Scroll Bar randomly appearing in Character Fields on INC > form > > > > ** Hi David - EXACTLY! FF13 is causing the issue. I'm going to try to > download FF 12 during the interim and see if that helps. > > Thanks, > > Jase > > On Fri, Jun 8, 2012 at 1:54 PM, David Durling wrote: > > ** > > Firefox 13.0 was recently released, and that’s where we’re seeing it > (image attached). Is that what you’re experiencing? > > > > We are on ARS 7.5 patch 007, and were going to try patch 008 to see if it > fixes it. > > > > David Durling > > University of Georgia > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jase Brandon > *Sent:* Friday, June 08, 2012 1:48 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Scroll Bar randomly appearing in Character Fields on INC form** > ** > > > > ** Hello All, > > > 7.6.04 SP2 > Windows > > Today we are having a very strange issue that I've never seen before in > 7.6.04 SP2. Scroll Bars are appearing randomly in the 'Summary' field on > the Incident form... and in one other custom field we added on the INC form. > The only trend I've noticed is that if you enter data in that field... as > soon as the data length exceeds the keystrokes DISPLAYED in the field, the > scroll bar appears. Ex. Summary is a 0 length char field in our > environment, but... 33 chars are displayed in the field unless you expend > the select box. When I add the 34th keystroke... BAM.. Scrollbar > appears has anyone else seen this? I am beyond perplexed. I've flushed > the web cache which seemed to help for a few mins, but then the issue > returns immediately. > We've made no changes to these forms in months and this just started > happening today. Thoughts? Ideas? Thanks in advance to all. > > Thanks, > > Jase > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form
Thanks for the tip; we had to open an issue on this problem, and on the violently BLACK screen that now appears behind any pop-up or dialog in the mid-tier if using FFv13. That is #SW00432310 according to BMC. I wonder if Mozilla can be held liable for epileptic seizures or optical migraines induced by this new misbehavior? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell Sent: Monday, June 18, 2012 7:28 AM To: arslist@ARSLIST.ORG Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form ** We have a support ticket open on this as well. Our specialist tells me it's a CSS issue and how the CSS interacts with FFv13. Defect #SW00432406 logged for it. Another note. Once you are able to successfully downgrade to FFv12, don't forget to go into your FF option menu (Tools/Options/Advanced/Update) and change the Update option from automatic to Check and Notify Me or Never. If you don't, it will auto-update itself back to v13 in short order. For those of you that can't downgrade to FFv12 due to company polices, etc., there is a workaround* that will let you use FFv13. See attached. *No guarantees on the workaround and I cannot offer any more info on it. This came from BMC and I have not played with it or tested it personally. Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron Sent: Friday, June 08, 2012 2:26 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form ** Pardon my ignorance. I understand the issue being seen in the screenshot that was provided and rolling back to 12 seems to be the right work-around. I really appreciate the heads-up. The question I have is this. What should the browser do if "you enter data that is one character longer than the data displayed in the field length"? It seems like text fields have always either wrapped text or added scroll bars when the data is larger than the field. Maybe I'm confusing text fields with character fields? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On Behalf Of Jase Brandon Sent: Friday, June 08, 2012 11:09 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form ** Thanks David - and you are 100% correct. Reverting to Firefox 12 completely resolved the issue. WARNING TO ALL - FIREFOX 13 Causes scroll bars to appear in char fields when you enter data that is one character longer than the data displayed in the field length. Thanks, Jase On Fri, Jun 8, 2012 at 1:59 PM, David Durling mailto:durl...@uga.edu>> wrote: ** I'm told FF 14 beta has the issue, too. David D. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Jase Brandon Sent: Friday, June 08, 2012 1:59 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Scroll Bar randomly appearing in Character Fields on INC form ** Hi David - EXACTLY! FF13 is causing the issue. I'm going to try to download FF 12 during the interim and see if that helps. Thanks, Jase On Fri, Jun 8, 2012 at 1:54 PM, David Durling mailto:durl...@uga.edu>> wrote: ** Firefox 13.0 was recently released, and that's where we're seeing it (image attached). Is that what you're experiencing? We are on ARS 7.5 patch 007, and were going to try patch 008 to see if it fixes it. David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Jase Brandon Sent: Friday, June 08, 2012 1:48 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Scroll Bar randomly appearing in Character Fields on INC form ** Hello All, 7.6.04 SP2 Windows Today we are having a very strange issue that I've never seen before in 7.6.04 SP2. Scroll Bars are appearing randomly in the 'Summary' field on the Incident form... and in one other custom field we added on the INC form. The only trend I've noticed is that if you enter data in that field... as soon as the data length exceeds the keystrokes DISPLAYED in the field, the scroll bar appears. Ex. Summary is a 0 length char field in our environment, but... 33 chars are displayed in the field unless you expend the select box. When I add the 34th keystroke... BAM.. Scrollbar appears has anyone else seen this? I am beyond perplexed. I've flushed the web cache which seemed to help for a few mins, but then the issue
Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form
They probably have a disclaimer buried in the EULA concerning strobe induced seizures. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Friday, June 22, 2012 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form ** Thanks for the tip; we had to open an issue on this problem, and on the violently BLACK screen that now appears behind any pop-up or dialog in the mid-tier if using FFv13. That is #SW00432310 according to BMC. I wonder if Mozilla can be held liable for epileptic seizures or optical migraines induced by this new misbehavior? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On Behalf Of Timothy Powell Sent: Monday, June 18, 2012 7:28 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form ** We have a support ticket open on this as well. Our specialist tells me it's a CSS issue and how the CSS interacts with FFv13. Defect #SW00432406 logged for it. Another note. Once you are able to successfully downgrade to FFv12, don't forget to go into your FF option menu (Tools/Options/Advanced/Update) and change the Update option from automatic to Check and Notify Me or Never. If you don't, it will auto-update itself back to v13 in short order. For those of you that can't downgrade to FFv12 due to company polices, etc., there is a workaround* that will let you use FFv13. See attached. *No guarantees on the workaround and I cannot offer any more info on it. This came from BMC and I have not played with it or tested it personally. Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron Sent: Friday, June 08, 2012 2:26 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form ** Pardon my ignorance. I understand the issue being seen in the screenshot that was provided and rolling back to 12 seems to be the right work-around. I really appreciate the heads-up. The question I have is this. What should the browser do if "you enter data that is one character longer than the data displayed in the field length"? It seems like text fields have always either wrapped text or added scroll bars when the data is larger than the field. Maybe I'm confusing text fields with character fields? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]<mailto:[mailto:arslist@ARSLIST.ORG]> On Behalf Of Jase Brandon Sent: Friday, June 08, 2012 11:09 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form ** Thanks David - and you are 100% correct. Reverting to Firefox 12 completely resolved the issue. WARNING TO ALL - FIREFOX 13 Causes scroll bars to appear in char fields when you enter data that is one character longer than the data displayed in the field length. Thanks, Jase On Fri, Jun 8, 2012 at 1:59 PM, David Durling mailto:durl...@uga.edu>> wrote: ** I'm told FF 14 beta has the issue, too. David D. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Jase Brandon Sent: Friday, June 08, 2012 1:59 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Scroll Bar randomly appearing in Character Fields on INC form ** Hi David - EXACTLY! FF13 is causing the issue. I'm going to try to download FF 12 during the interim and see if that helps. Thanks, Jase On Fri, Jun 8, 2012 at 1:54 PM, David Durling mailto:durl...@uga.edu>> wrote: ** Firefox 13.0 was recently released, and that's where we're seeing it (image attached). Is that what you're experiencing? We are on ARS 7.5 patch 007, and were going to try patch 008 to see if it fixes it. David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Jase Brandon Sent: Friday, June 08, 2012 1:48 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Scroll Bar randomly appearing in Character Fields on INC form ** Hello All, 7.6.04 SP2 Windows Today we are having a very strange issue that I've never seen before in 7.6.04 SP2. Scroll Bars are appearing randomly in the 'Summary' field on the Incident form... and in one other custom field we added on the INC form. The only trend I've noticed is that if you enter data in that field... as soon as the
Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form
I installed the Stylish plugin and added this as a script, seems to work
pretty well in the meantime.
@-moz-document domain("remedy76.intranet.local") {
textarea.text,div.text,textarea.Editor{ overflow-x:hidden ! important; } }
(Based on the workaround Tim posted earlier)
That black screen is particularly jarring though...
Thanks,
Jon
_
Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com
From: Tommy Morris
To: arslist@ARSLIST.ORG
Date: 06/22/2012 03:46 PM
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character
Fields on INC form
Sent by:"Action Request System discussion list(ARSList)"
**
They probably have a disclaimer buried in the EULA concerning strobe
induced seizures.
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Friday, June 22, 2012 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
on INC form
**
Thanks for the tip; we had to open an issue on this problem, and on the
violently BLACK screen that now appears behind any pop-up or dialog in the
mid-tier if using FFv13. That is #SW00432310 according to BMC. I wonder
if Mozilla can be held liable for epileptic seizures or optical migraines
induced by this new misbehavior?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell
Sent: Monday, June 18, 2012 7:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
on INC form
**
We have a support ticket open on this as well. Our specialist tells me
it’s a CSS issue and how the CSS interacts with FFv13. Defect #SW00432406
logged for it.
Another note.
Once you are able to successfully downgrade to FFv12, don’t forget to go
into your FF option menu (Tools/Options/Advanced/Update) and change the
Update option from automatic to Check and Notify Me or Never. If you
don’t, it will auto-update itself back to v13 in short order.
For those of you that can’t downgrade to FFv12 due to company polices,
etc., there is a workaround* that will let you use FFv13. See attached.
*No guarantees on the workaround and I cannot offer any more info on it.
This came from BMC and I have not played with it or tested it personally.
Tim
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron
Sent: Friday, June 08, 2012 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
on INC form
**
Pardon my ignorance. I understand the issue being seen in the screenshot
that was provided and rolling back to 12 seems to be the right
work-around. I really appreciate the heads-up.
The question I have is this. What should the browser do if “you enter data
that is one character longer than the data displayed in the field length”?
It seems like text fields have always either wrapped text or added scroll
bars when the data is larger than the field. Maybe I’m confusing text
fields with character fields?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Friday, June 08, 2012 11:09 AM
To: arslist@ARSLIST.ORG
Subject: RESOLVED: Scroll Bar randomly appearing in Character Fields on
INC form
** Thanks David - and you are 100% correct. Reverting to Firefox 12
completely resolved the issue.
WARNING TO ALL - FIREFOX 13 Causes scroll bars to appear in char fields
when you enter data that is one character longer than the data displayed
in the field length.
Thanks,
Jase
On Fri, Jun 8, 2012 at 1:59 PM, David Durling wrote:
**
I’m told FF 14 beta has the issue, too.
David D.
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Friday, June 08, 2012 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Scroll Bar randomly appearing in Character Fields on INC form
** Hi David - EXACTLY! FF13 is causing the issue. I'm going to try to
download FF 12 during the interim and see if that helps.
Thanks,
Jase
On Fri, Jun 8, 2012 at 1:54 PM, David Durling wrote:
**
Firefox 13.0 was recently released, and that’s where we’re seeing it
(image attached). Is that what you’re experiencing?
We are on ARS 7.5 patch 007, and were going to try patch 008 to see if it
fixes it.
David Durling
University of Georgia
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Friday, June 08, 2012 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Scroll Bar randomly appearing in Character Fields on INC form
** Hello All,
7.6.04 SP2
Windows
Today we are having a
Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form
Jon
Are you able to view the text beyond the visible text area (when you type in
characters more than the visible text area) ?
Also, in what file (or individual forms) did you make this change?
Thanks
Ali
Jon Slaven wrote:
>
> I installed the Stylish plugin and added this as a script, seems to work
> pretty well in the meantime.
>
> @-moz-document domain("remedy76.intranet.local") {
> textarea.text,div.text,textarea.Editor{ overflow-x:hidden ! important; } }
>
> (Based on the workaround Tim posted earlier)
>
> That black screen is particularly jarring though...
>
> Thanks,
> Jon
> _
> Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com
>
>
>
> From: Tommy Morris
> To: arslist@ARSLIST.ORG
> Date: 06/22/2012 03:46 PM
> Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character
> Fields on INC form
> Sent by:"Action Request System discussion list(ARSList)"
>
>
>
>
> **
> They probably have a disclaimer buried in the EULA concerning strobe
> induced seizures.
>
> From: Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
> Sent: Friday, June 22, 2012 2:36 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
> on INC form
>
> **
> Thanks for the tip; we had to open an issue on this problem, and on the
> violently BLACK screen that now appears behind any pop-up or dialog in the
> mid-tier if using FFv13. That is #SW00432310 according to BMC. I wonder
> if Mozilla can be held liable for epileptic seizures or optical migraines
> induced by this new misbehavior?
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell
> Sent: Monday, June 18, 2012 7:28 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
> on INC form
>
> **
> We have a support ticket open on this as well. Our specialist tells me
> it’s a CSS issue and how the CSS interacts with FFv13. Defect #SW00432406
> logged for it.
>
> Another note.
> Once you are able to successfully downgrade to FFv12, don’t forget to go
> into your FF option menu (Tools/Options/Advanced/Update) and change the
> Update option from automatic to Check and Notify Me or Never. If you
> don’t, it will auto-update itself back to v13 in short order.
>
> For those of you that can’t downgrade to FFv12 due to company polices,
> etc., there is a workaround* that will let you use FFv13. See attached.
>
> *No guarantees on the workaround and I cannot offer any more info on it.
> This came from BMC and I have not played with it or tested it personally.
>
> Tim
>
> From: Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron
> Sent: Friday, June 08, 2012 2:26 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
> on INC form
>
> **
> Pardon my ignorance. I understand the issue being seen in the screenshot
> that was provided and rolling back to 12 seems to be the right
> work-around. I really appreciate the heads-up.
>
> The question I have is this. What should the browser do if “you enter data
> that is one character longer than the data displayed in the field length”?
> It seems like text fields have always either wrapped text or added scroll
> bars when the data is larger than the field. Maybe I’m confusing text
> fields with character fields?
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
> Sent: Friday, June 08, 2012 11:09 AM
> To: arslist@ARSLIST.ORG
> Subject: RESOLVED: Scroll Bar randomly appearing in Character Fields on
> INC form
>
> ** Thanks David - and you are 100% correct. Reverting to Firefox 12
> completely resolved the issue.
>
> WARNING TO ALL - FIREFOX 13 Causes scroll bars to appear in char fields
> when you enter data that is one character longer than the data displayed
> in the field length.
>
> Thanks,
>
> Jase
> On Fri, Jun 8, 2012 at 1:59 PM, David Durling wrote:
> **
> I’m told FF 14 beta has the issue, too.
>
> David D.
>
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
> Sent: Friday, June 08, 2012 1:59 PM
> To: arslist@ARSLIST.ORG
&
Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form
Hi Ali,
Apologies for the late response, I was on vacation.
You have to install the Stylish plugin for Firefox, and add that as a
script (essentially Stylish allows you to add to the CSS for a site or
page). Don't forget to change the domain to match your server/balancer's
name.
If you're looking for a system-wide fix, you'd have to edit the Remedy CSS
file(s) directly on the mid-tier.
Thanks,
Jon
_
Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com
From: ali_md
To: arslist@ARSLIST.ORG
Date: 06/29/2012 10:35 AM
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character
Fields on INC form
Sent by:"Action Request System discussion list(ARSList)"
Jon
Are you able to view the text beyond the visible text area (when you type
in
characters more than the visible text area) ?
Also, in what file (or individual forms) did you make this change?
Thanks
Ali
Jon Slaven wrote:
>
> I installed the Stylish plugin and added this as a script, seems to work
> pretty well in the meantime.
>
> @-moz-document domain("remedy76.intranet.local") {
> textarea.text,div.text,textarea.Editor{ overflow-x:hidden ! important; }
}
>
> (Based on the workaround Tim posted earlier)
>
> That black screen is particularly jarring though...
>
> Thanks,
> Jon
> _
> Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com
>
>
>
> From: Tommy Morris
> To: arslist@ARSLIST.ORG
> Date: 06/22/2012 03:46 PM
> Subject:Re: RESOLVED: Scroll Bar randomly appearing in Character
> Fields on INC form
> Sent by:"Action Request System discussion list(ARSList)"
>
>
>
>
> **
> They probably have a disclaimer buried in the EULA concerning strobe
> induced seizures.
>
> From: Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
> Sent: Friday, June 22, 2012 2:36 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
> on INC form
>
> **
> Thanks for the tip; we had to open an issue on this problem, and on the
> violently BLACK screen that now appears behind any pop-up or dialog in
the
> mid-tier if using FFv13. That is #SW00432310 according to BMC. I
wonder
> if Mozilla can be held liable for epileptic seizures or optical
migraines
> induced by this new misbehavior?
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell
> Sent: Monday, June 18, 2012 7:28 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
> on INC form
>
> **
> We have a support ticket open on this as well. Our specialist tells me
> it’s a CSS issue and how the CSS interacts with FFv13. Defect
#SW00432406
> logged for it.
>
> Another note.
> Once you are able to successfully downgrade to FFv12, don’t forget to go
> into your FF option menu (Tools/Options/Advanced/Update) and change the
> Update option from automatic to Check and Notify Me or Never. If you
> don’t, it will auto-update itself back to v13 in short order.
>
> For those of you that can’t downgrade to FFv12 due to company polices,
> etc., there is a workaround* that will let you use FFv13. See attached.
>
> *No guarantees on the workaround and I cannot offer any more info on it.
> This came from BMC and I have not played with it or tested it
personally.
>
> Tim
>
> From: Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron
> Sent: Friday, June 08, 2012 2:26 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
> on INC form
>
> **
> Pardon my ignorance. I understand the issue being seen in the screenshot
> that was provided and rolling back to 12 seems to be the right
> work-around. I really appreciate the heads-up.
>
> The question I have is this. What should the browser do if “you enter
data
> that is one character longer than the data displayed in the field
length”?
> It seems like text fields have always either wrapped text or added
scroll
> bars when the data is larger than the field. Maybe I’m confusing text
> fields with character fields?
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
> Sent: Friday, June 08, 2012 11:09
Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form
Support did give us a fix to apply directly to the ARSystem.css file on each
mid-tier:
--
/* Workaround for firefox issue where a horizontal scrollbar appears inside a
text field */
textarea.sr {
padding-bottom:3px;
}
The simplest way to fix this would just be to add the "overflow:hidden" to this
block in the css file.
Modify the /resources/moz/stylesheets/ARSystem.css as follows:
/* Workaround for firefox issue where a horizontal scrollbar appears inside a
text field */
textarea.sr {
padding-bottom:3px;
overflow:hidden;
}
Please flush the browser and tomcat cache after making the changes and perform
the test.
---
In fact, the browsers read the ARSystem.css file when logging in to a new
session and there was no need to flush the mid-tier cache.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Slaven
Sent: Thursday, July 05, 2012 9:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC
form
** Hi Ali,
Apologies for the late response, I was on vacation.
You have to install the Stylish plugin for Firefox, and add that as a script
(essentially Stylish allows you to add to the CSS for a site or page). Don't
forget to change the domain to match your server/balancer's name.
If you're looking for a system-wide fix, you'd have to edit the Remedy CSS
file(s) directly on the mid-tier.
Thanks,
Jon
_
Jon Slaven | Amway | 616-787-7132 |
jon.sla...@amway.com<mailto:jon.sla...@amway.com>
From:ali_md mailto:feru@gmail.com>>
To:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Date: 06/29/2012 10:35 AM
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
on INC form
Sent by:"Action Request System discussion list(ARSList)"
mailto:arslist@ARSLIST.ORG>>
Jon
Are you able to view the text beyond the visible text area (when you type in
characters more than the visible text area) ?
Also, in what file (or individual forms) did you make this change?
Thanks
Ali
Jon Slaven wrote:
>
> I installed the Stylish plugin and added this as a script, seems to work
> pretty well in the meantime.
>
> @-moz-document domain("remedy76.intranet.local") {
> textarea.text,div.text,textarea.Editor{ overflow-x:hidden ! important; } }
>
> (Based on the workaround Tim posted earlier)
>
> That black screen is particularly jarring though...
>
> Thanks,
> Jon
> _
> Jon Slaven | Amway | 616-787-7132 |
> jon.sla...@amway.com<mailto:jon.sla...@amway.com>
>
>
>
> From: Tommy Morris
> mailto:tommy.mor...@pinebreeze.com>>
> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
> Date: 06/22/2012 03:46 PM
> Subject:Re: RESOLVED: Scroll Bar randomly appearing in Character
> Fields on INC form
> Sent by:"Action Request System discussion list(ARSList)"
> mailto:arslist@ARSLIST.ORG>>
>
>
>
> **
> They probably have a disclaimer buried in the EULA concerning strobe
> induced seizures.
>
> From: Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
> Sent: Friday, June 22, 2012 2:36 PM
> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
> Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
> on INC form
>
> **
> Thanks for the tip; we had to open an issue on this problem, and on the
> violently BLACK screen that now appears behind any pop-up or dialog in the
> mid-tier if using FFv13. That is #SW00432310 according to BMC. I wonder
> if Mozilla can be held liable for epileptic seizures or optical migraines
> induced by this new misbehavior?
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell
> Sent: Monday, June 18, 2012 7:28 AM
> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
> Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
> on INC form
>
> **
> We have a support ticket open on this as well. Our specialist tells me
> it’s a CSS issue and how the CSS interacts with FFv13. Defect #SW00432406
> logged for it.
>
> Anothe
Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form
I had issues with the vertical scroll bar not appearing when it needed to
when I used "overflow: hidden", which is why I went with "overflow-x:
hidden" instead.
Thanks,
Jon
_
Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com
From: strauss
To: arslist@ARSLIST.ORG
Date: 07/05/2012 11:07 AM
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character
Fields on INC form
Sent by:"Action Request System discussion list(ARSList)"
**
Support did give us a fix to apply directly to the ARSystem.css file on
each mid-tier:
--
/* Workaround for firefox issue where a horizontal scrollbar appears
inside a text field */
textarea.sr {
padding-bottom:3px;
}
The simplest way to fix this would just be to add the "overflow:hidden" to
this block in the css file.
Modify the /resources/moz/stylesheets/ARSystem.css as follows:
/* Workaround for firefox issue where a horizontal scrollbar appears
inside a text field */
textarea.sr {
padding-bottom:3px;
overflow:hidden;
}
Please flush the browser and tomcat cache after making the changes and
perform the test.
---
In fact, the browsers read the ARSystem.css file when logging in to a new
session and there was no need to flush the mid-tier cache.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Slaven
Sent: Thursday, July 05, 2012 9:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
on INC form
** Hi Ali,
Apologies for the late response, I was on vacation.
You have to install the Stylish plugin for Firefox, and add that as a
script (essentially Stylish allows you to add to the CSS for a site or
page). Don't forget to change the domain to match your server/balancer's
name.
If you're looking for a system-wide fix, you'd have to edit the Remedy CSS
file(s) directly on the mid-tier.
Thanks,
Jon
_
Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com
From:ali_md
To:arslist@ARSLIST.ORG
Date: 06/29/2012 10:35 AM
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character
Fields on INC form
Sent by:"Action Request System discussion list(ARSList)" <
arslist@ARSLIST.ORG>
Jon
Are you able to view the text beyond the visible text area (when you type
in
characters more than the visible text area) ?
Also, in what file (or individual forms) did you make this change?
Thanks
Ali
Jon Slaven wrote:
>
> I installed the Stylish plugin and added this as a script, seems to work
> pretty well in the meantime.
>
> @-moz-document domain("remedy76.intranet.local") {
> textarea.text,div.text,textarea.Editor{ overflow-x:hidden ! important; }
}
>
> (Based on the workaround Tim posted earlier)
>
> That black screen is particularly jarring though...
>
> Thanks,
> Jon
> _
> Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com
>
>
>
> From: Tommy Morris
> To: arslist@ARSLIST.ORG
> Date: 06/22/2012 03:46 PM
> Subject:Re: RESOLVED: Scroll Bar randomly appearing in Character
> Fields on INC form
> Sent by:"Action Request System discussion list(ARSList)"
>
>
>
>
> **
> They probably have a disclaimer buried in the EULA concerning strobe
> induced seizures.
>
> From: Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
> Sent: Friday, June 22, 2012 2:36 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
> on INC form
>
> **
> Thanks for the tip; we had to open an issue on this problem, and on the
> violently BLACK screen that now appears behind any pop-up or dialog in
the
> mid-tier if using FFv13. That is #SW00432310 according to BMC. I
wonder
> if Mozilla can be held liable for epileptic seizures or optical
migraines
> induced by this new misbehavior?
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell
> Sent: Monday, June 18, 2012 7:28 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: RESOLVED: Scroll Bar rando
Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form
Ali,
this is all done in Firefox with the stylish plugin as stated by Jon...it
works too, i've tested it.
Rob
On Jun 29, 2012 10:35 AM, "ali_md" wrote:
> Jon
>
> Are you able to view the text beyond the visible text area (when you type
> in
> characters more than the visible text area) ?
>
> Also, in what file (or individual forms) did you make this change?
>
> Thanks
> Ali
>
>
> Jon Slaven wrote:
> >
> > I installed the Stylish plugin and added this as a script, seems to work
> > pretty well in the meantime.
> >
> > @-moz-document domain("remedy76.intranet.local") {
> > textarea.text,div.text,textarea.Editor{ overflow-x:hidden ! important; }
> }
> >
> > (Based on the workaround Tim posted earlier)
> >
> > That black screen is particularly jarring though...
> >
> > Thanks,
> > Jon
> > _
> > Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com
> >
> >
> >
> > From: Tommy Morris
> > To: arslist@ARSLIST.ORG
> > Date: 06/22/2012 03:46 PM
> > Subject:Re: RESOLVED: Scroll Bar randomly appearing in Character
> > Fields on INC form
> > Sent by:"Action Request System discussion list(ARSList)"
> >
> >
> >
> >
> > **
> > They probably have a disclaimer buried in the EULA concerning strobe
> > induced seizures.
> >
> > From: Action Request System discussion list(ARSList) [
> > mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
> > Sent: Friday, June 22, 2012 2:36 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
> > on INC form
> >
> > **
> > Thanks for the tip; we had to open an issue on this problem, and on the
> > violently BLACK screen that now appears behind any pop-up or dialog in
> the
> > mid-tier if using FFv13. That is #SW00432310 according to BMC. I wonder
> > if Mozilla can be held liable for epileptic seizures or optical migraines
> > induced by this new misbehavior?
> >
> > Christopher Strauss, Ph.D.
> > Call Tracking Administration Manager
> > University of North Texas Computing & IT Center
> > http://itsm.unt.edu/
> > From: Action Request System discussion list(ARSList)
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell
> > Sent: Monday, June 18, 2012 7:28 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
> > on INC form
> >
> > **
> > We have a support ticket open on this as well. Our specialist tells me
> > it’s a CSS issue and how the CSS interacts with FFv13. Defect #SW00432406
> > logged for it.
> >
> > Another note.
> > Once you are able to successfully downgrade to FFv12, don’t forget to go
> > into your FF option menu (Tools/Options/Advanced/Update) and change the
> > Update option from automatic to Check and Notify Me or Never. If you
> > don’t, it will auto-update itself back to v13 in short order.
> >
> > For those of you that can’t downgrade to FFv12 due to company polices,
> > etc., there is a workaround* that will let you use FFv13. See attached.
> >
> > *No guarantees on the workaround and I cannot offer any more info on it.
> > This came from BMC and I have not played with it or tested it personally.
> >
> > Tim
> >
> > From: Action Request System discussion list(ARSList) [
> > mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron
> > Sent: Friday, June 08, 2012 2:26 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
> > on INC form
> >
> > **
> > Pardon my ignorance. I understand the issue being seen in the screenshot
> > that was provided and rolling back to 12 seems to be the right
> > work-around. I really appreciate the heads-up.
> >
> > The question I have is this. What should the browser do if “you enter
> data
> > that is one character longer than the data displayed in the field
> length”?
> > It seems like text fields have always either wrapped text or added scroll
> > bars when the data is larger than the field. Maybe I’m confusing text
> > fields with character fields?
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
> > Sent: Friday, June 08, 2012 11:09 AM
> > To: arslist@ARSLIST.ORG
> > Subject: RESOLVED: Scroll Bar randomly appearing in Character Fields on
> > IN
Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC form
Thank you all,
Stylish plugin is good, but I believe there is the same limitation for this
too -> the scroll bar is now gone but unable to view the characters (or
cursor) when I type more than the visible text area.
Thanks
Ali
Jon Slaven wrote:
>
> I had issues with the vertical scroll bar not appearing when it needed to
> when I used "overflow: hidden", which is why I went with "overflow-x:
> hidden" instead.
>
> Thanks,
> Jon
> _
> Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com
>
>
>
> From: strauss
> To: arslist@ARSLIST.ORG
> Date: 07/05/2012 11:07 AM
> Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character
> Fields on INC form
> Sent by:"Action Request System discussion list(ARSList)"
>
>
>
>
> **
> Support did give us a fix to apply directly to the ARSystem.css file on
> each mid-tier:
> --
>
> /* Workaround for firefox issue where a horizontal scrollbar appears
> inside a text field */
> textarea.sr {
> padding-bottom:3px;
> }
>
> The simplest way to fix this would just be to add the "overflow:hidden" to
> this block in the css file.
>
> Modify the /resources/moz/stylesheets/ARSystem.css as follows:
>
> /* Workaround for firefox issue where a horizontal scrollbar appears
> inside a text field */
> textarea.sr {
> padding-bottom:3px;
> overflow:hidden;
> }
>
> Please flush the browser and tomcat cache after making the changes and
> perform the test.
> ---
>
> In fact, the browsers read the ARSystem.css file when logging in to a new
> session and there was no need to flush the mid-tier cache.
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
> From: Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Slaven
> Sent: Thursday, July 05, 2012 9:52 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
> on INC form
>
> ** Hi Ali,
>
> Apologies for the late response, I was on vacation.
>
> You have to install the Stylish plugin for Firefox, and add that as a
> script (essentially Stylish allows you to add to the CSS for a site or
> page). Don't forget to change the domain to match your server/balancer's
> name.
>
> If you're looking for a system-wide fix, you'd have to edit the Remedy CSS
> file(s) directly on the mid-tier.
>
>
> Thanks,
> Jon
> _________
> Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com
>
>
>
> From:ali_md
> To:arslist@ARSLIST.ORG
> Date:06/29/2012 10:35 AM
> Subject:Re: RESOLVED: Scroll Bar randomly appearing in Character
> Fields on INC form
> Sent by:"Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG>
>
>
>
>
> Jon
>
> Are you able to view the text beyond the visible text area (when you type
> in
> characters more than the visible text area) ?
>
> Also, in what file (or individual forms) did you make this change?
>
> Thanks
> Ali
>
>
> Jon Slaven wrote:
>>
>> I installed the Stylish plugin and added this as a script, seems to work
>
>> pretty well in the meantime.
>>
>> @-moz-document domain("remedy76.intranet.local") {
>> textarea.text,div.text,textarea.Editor{ overflow-x:hidden ! important; }
> }
>>
>> (Based on the workaround Tim posted earlier)
>>
>> That black screen is particularly jarring though...
>>
>> Thanks,
>> Jon
>> _
>> Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com
>>
>>
>>
>> From: Tommy Morris
>> To: arslist@ARSLIST.ORG
>> Date: 06/22/2012 03:46 PM
>> Subject:Re: RESOLVED: Scroll Bar randomly appearing in Character
>
>> Fields on INC form
>> Sent by:"Action Request System discussion list(ARSList)"
>>
>>
>>
>>
>> **
>> They probably have a disclaimer buried in the EULA concerning strobe
>> induced seizures.
>>
>> From: Action Request System discussion list(ARSList) [
>> mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
>
