Re: RKM 7.6.04 Issue
okay I apologize, I was mis informed. They are on 7.6.03 for all apps. What is kind of wired is they have three different environments and ot works ok in Production but does not work on Dev and QA. On Thu, Feb 24, 2011 at 1:52 PM, strauss wrote: > ** > > Those are the 7.2 or 7.5 permission groups. The new groups are Knowledge > Admin, Knowledge Config, etc. as of 7.6.03. > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh > *Sent:* Thursday, February 24, 2011 12:35 PM > *To:* arslist@ARSLIST.ORG > > *Subject:* Re: RKM 7.6.04 Issue > > > > ** yup, did that, I gave myself all the KMSAC permssisions, User, Admin, > Sys Admin etc... > > On Thu, Feb 24, 2011 at 1:30 PM, Roger Justice wrote: > > ** You need to assign RKM permissions on the People record. > > > > -Original Message- > From: Kevin Begosh > To: arslist > > Sent: Thu, Feb 24, 2011 1:21 pm > Subject: Re: RKM 7.6.04 Issue > > ** > > thats correct. It was already installed when I got here so I was going > through the install notes and I do not see a rkmadmin user name that you > create when you install like in the old versions. It just uses a remedy > admin account. The same admin account I am being told that I am using to > try and access the application from the web. > > > > On Thu, Feb 24, 2011 at 1:01 PM, Roger Justice wrote: > > ** I do not have a 7.6.04 version available I do know there were some > differences with permissions with RKM in 7.6.03. Since it is a full ARS > application you can review the forms in RDS. > > > > -Original Message- > From: Kevin Begosh > To: arslist > > Sent: Thu, Feb 24, 2011 12:56 pm > Subject: Re: RKM 7.6.04 Issue > > ** I am using the web. Everything seems to load okay, I can see the first > three tabs but thats it. All the other permissions in the system seem to > work. > > On Thu, Feb 24, 2011 at 12:48 PM, Roger Justice wrote: > > ** You must use the Mid-Tier for all 7.6.04 applications. If you are on the > Mid-tier then there may be another issue. Be sure that the Home Page and all > consoles display properly since Flash is now used extensivily. > > > > -Original Message- > From: Kevin Begosh > To: arslist > Sent: Thu, Feb 24, 2011 12:31 pm > Subject: RKM 7.6.04 Issue > > ** > > List, > > I am playing around with RKM 7.6.04 right now and I am having an issue > seeing the full console. All I see right now is the Home, Browse, and > Search Tabs. I went in and gave myself all the KMSAC permssions, admin, > system admin, user etc... and still nothing. In the older version I would > have the RKM admin log in to flush the user cache but I do not see that in > this version. Has anyone had this issue? Am I missing something? > > > > We are on the full suite of 7.6.04 > -- > Kevin Begosh > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answ > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > -- > Kevin Begosh > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > I do not _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > -- > Kevin Begosh > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > -- > Kevin Begosh > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: RKM 7.6.04 Issue
Those are the 7.2 or 7.5 permission groups. The new groups are Knowledge Admin, Knowledge Config, etc. as of 7.6.03. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh Sent: Thursday, February 24, 2011 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: RKM 7.6.04 Issue ** yup, did that, I gave myself all the KMSAC permssisions, User, Admin, Sys Admin etc... On Thu, Feb 24, 2011 at 1:30 PM, Roger Justice mailto:rjust2...@aol.com>> wrote: ** You need to assign RKM permissions on the People record. -Original Message- From: Kevin Begosh mailto:kbeg...@gmail.com>> To: arslist mailto:arslist@ARSLIST.ORG>> Sent: Thu, Feb 24, 2011 1:21 pm Subject: Re: RKM 7.6.04 Issue ** thats correct. It was already installed when I got here so I was going through the install notes and I do not see a rkmadmin user name that you create when you install like in the old versions. It just uses a remedy admin account. The same admin account I am being told that I am using to try and access the application from the web. On Thu, Feb 24, 2011 at 1:01 PM, Roger Justice mailto:rjust2...@aol.com>> wrote: ** I do not have a 7.6.04 version available I do know there were some differences with permissions with RKM in 7.6.03. Since it is a full ARS application you can review the forms in RDS. -Original Message- From: Kevin Begosh mailto:kbeg...@gmail.com>> To: arslist mailto:arslist@ARSLIST.ORG>> Sent: Thu, Feb 24, 2011 12:56 pm Subject: Re: RKM 7.6.04 Issue ** I am using the web. Everything seems to load okay, I can see the first three tabs but thats it. All the other permissions in the system seem to work. On Thu, Feb 24, 2011 at 12:48 PM, Roger Justice mailto:rjust2...@aol.com>> wrote: ** You must use the Mid-Tier for all 7.6.04 applications. If you are on the Mid-tier then there may be another issue. Be sure that the Home Page and all consoles display properly since Flash is now used extensivily. -Original Message- From: Kevin Begosh mailto:kbeg...@gmail.com>> To: arslist mailto:arslist@ARSLIST.ORG>> Sent: Thu, Feb 24, 2011 12:31 pm Subject: RKM 7.6.04 Issue ** List, I am playing around with RKM 7.6.04 right now and I am having an issue seeing the full console. All I see right now is the Home, Browse, and Search Tabs. I went in and gave myself all the KMSAC permssions, admin, system admin, user etc... and still nothing. In the older version I would have the RKM admin log in to flush the user cache but I do not see that in this version. Has anyone had this issue? Am I missing something? We are on the full suite of 7.6.04 -- Kevin Begosh _attend WWRUG11 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ I do not _attend WWRUG11 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: RKM 7.6.04 Issue
Kevin, When you say "older version", are you referring to 7.6.03 or version 7.2? If you are comparing 7.2 to 7.6.04, then it is a completely different application that is built on AR instead of an integrated webapp. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh Sent: Thursday, February 24, 2011 1:35 PM To: arslist@ARSLIST.ORG Subject: Re: RKM 7.6.04 Issue ** yup, did that, I gave myself all the KMSAC permssisions, User, Admin, Sys Admin etc... On Thu, Feb 24, 2011 at 1:30 PM, Roger Justice wrote: ** You need to assign RKM permissions on the People record. -Original Message- From: Kevin Begosh To: arslist Sent: Thu, Feb 24, 2011 1:21 pm Subject: Re: RKM 7.6.04 Issue ** thats correct. It was already installed when I got here so I was going through the install notes and I do not see a rkmadmin user name that you create when you install like in the old versions. It just uses a remedy admin account. The same admin account I am being told that I am using to try and access the application from the web. On Thu, Feb 24, 2011 at 1:01 PM, Roger Justice wrote: ** I do not have a 7.6.04 version available I do know there were some differences with permissions with RKM in 7.6.03. Since it is a full ARS application you can review the forms in RDS. -Original Message- From: Kevin Begosh To: arslist Sent: Thu, Feb 24, 2011 12:56 pm Subject: Re: RKM 7.6.04 Issue ** I am using the web. Everything seems to load okay, I can see the first three tabs but thats it. All the other permissions in the system seem to work. On Thu, Feb 24, 2011 at 12:48 PM, Roger Justice wrote: ** You must use the Mid-Tier for all 7.6.04 applications. If you are on the Mid-tier then there may be another issue. Be sure that the Home Page and all consoles display properly since Flash is now used extensivily. -Original Message- From: Kevin Begosh To: arslist Sent: Thu, Feb 24, 2011 12:31 pm Subject: RKM 7.6.04 Issue ** List, I am playing around with RKM 7.6.04 right now and I am having an issue seeing the full console. All I see right now is the Home, Browse, and Search Tabs. I went in and gave myself all the KMSAC permssions, admin, system admin, user etc... and still nothing. In the older version I would have the RKM admin log in to flush the user cache but I do not see that in this version. Has anyone had this issue? Am I missing something? We are on the full suite of 7.6.04 -- Kevin Begosh _attend WWRUG11 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answ _attend WWRUG11 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ I do not _attend WWRUG11 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: RKM 7.6.04 Issue
yup, did that, I gave myself all the KMSAC permssisions, User, Admin, Sys Admin etc... On Thu, Feb 24, 2011 at 1:30 PM, Roger Justice wrote: > ** You need to assign RKM permissions on the People record. > > > > -Original Message- > From: Kevin Begosh > To: arslist > Sent: Thu, Feb 24, 2011 1:21 pm > Subject: Re: RKM 7.6.04 Issue > > ** > thats correct. It was already installed when I got here so I was going > through the install notes and I do not see a rkmadmin user name that you > create when you install like in the old versions. It just uses a remedy > admin account. The same admin account I am being told that I am using to > try and access the application from the web. > > On Thu, Feb 24, 2011 at 1:01 PM, Roger Justice wrote: > >> ** I do not have a 7.6.04 version available I do know there were some >> differences with permissions with RKM in 7.6.03. Since it is a full ARS >> application you can review the forms in RDS. >> >> >> >> -Original Message----- >> From: Kevin Begosh >> To: arslist >> Sent: Thu, Feb 24, 2011 12:56 pm >> Subject: Re: RKM 7.6.04 Issue >> >> ** I am using the web. Everything seems to load okay, I can see the first >> three tabs but thats it. All the other permissions in the system seem to >> work. >> >> On Thu, Feb 24, 2011 at 12:48 PM, Roger Justice wrote: >> >>> ** You must use the Mid-Tier for all 7.6.04 applications. If you are on >>> the Mid-tier then there may be another issue. Be sure that the Home Page and >>> all consoles display properly since Flash is now used extensivily. >>> >>> >>> >>> -Original Message- >>> From: Kevin Begosh >>> To: arslist >>> Sent: Thu, Feb 24, 2011 12:31 pm >>> Subject: RKM 7.6.04 Issue >>> >>> ** >>> List, >>> I am playing around with RKM 7.6.04 right now and I am having an issue >>> seeing the full console. All I see right now is the Home, Browse, and >>> Search Tabs. I went in and gave myself all the KMSAC permssions, admin, >>> system admin, user etc... and still nothing. In the older version I would >>> have the RKM admin log in to flush the user cache but I do not see that in >>> this version. Has anyone had this issue? Am I missing something? >>> >>> We are on the full suite of 7.6.04 >>> -- >>> Kevin Begosh >>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answ >>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> >> >> >> -- >> Kevin Begosh >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >> I do not _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > -- > Kevin Begosh > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: RKM 7.6.04 Issue
You need to assign RKM permissions on the People record. -Original Message- From: Kevin Begosh To: arslist Sent: Thu, Feb 24, 2011 1:21 pm Subject: Re: RKM 7.6.04 Issue ** thats correct. It was already installed when I got here so I was going through the install notes and I do not see a rkmadmin user name that you create when you install like in the old versions. It just uses a remedy admin account. The same admin account I am being told that I am using to try and access the application from the web. On Thu, Feb 24, 2011 at 1:01 PM, Roger Justice wrote: ** I do not have a 7.6.04 version available I do know there were some differences with permissions with RKM in 7.6.03. Since it is a full ARS application you can review the forms in RDS. -Original Message- From: Kevin Begosh To: arslist Sent: Thu, Feb 24, 2011 12:56 pm Subject: Re: RKM 7.6.04 Issue ** I am using the web. Everything seems to load okay, I can see the first three tabs but thats it. All the other permissions in the system seem to work. On Thu, Feb 24, 2011 at 12:48 PM, Roger Justice wrote: ** You must use the Mid-Tier for all 7.6.04 applications. If you are on the Mid-tier then there may be another issue. Be sure that the Home Page and all consoles display properly since Flash is now used extensivily. -Original Message- From: Kevin Begosh To: arslist Sent: Thu, Feb 24, 2011 12:31 pm Subject: RKM 7.6.04 Issue ** List, I am playing around with RKM 7.6.04 right now and I am having an issue seeing the full console. All I see right now is the Home, Browse, and Search Tabs. I went in and gave myself all the KMSAC permssions, admin, system admin, user etc... and still nothing. In the older version I would have the RKM admin log in to flush the user cache but I do not see that in this version. Has anyone had this issue? Am I missing something? We are on the full suite of 7.6.04 -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ I do not _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: RKM 7.6.04 Issue
thats correct. It was already installed when I got here so I was going through the install notes and I do not see a rkmadmin user name that you create when you install like in the old versions. It just uses a remedy admin account. The same admin account I am being told that I am using to try and access the application from the web. On Thu, Feb 24, 2011 at 1:01 PM, Roger Justice wrote: > ** I do not have a 7.6.04 version available I do know there were some > differences with permissions with RKM in 7.6.03. Since it is a full ARS > application you can review the forms in RDS. > > > > -Original Message- > From: Kevin Begosh > To: arslist > Sent: Thu, Feb 24, 2011 12:56 pm > Subject: Re: RKM 7.6.04 Issue > > ** I am using the web. Everything seems to load okay, I can see the first > three tabs but thats it. All the other permissions in the system seem to > work. > > On Thu, Feb 24, 2011 at 12:48 PM, Roger Justice wrote: > >> ** You must use the Mid-Tier for all 7.6.04 applications. If you are on >> the Mid-tier then there may be another issue. Be sure that the Home Page and >> all consoles display properly since Flash is now used extensivily. >> >> >> >> -Original Message- >> From: Kevin Begosh >> To: arslist >> Sent: Thu, Feb 24, 2011 12:31 pm >> Subject: RKM 7.6.04 Issue >> >> ** >> List, >> I am playing around with RKM 7.6.04 right now and I am having an issue >> seeing the full console. All I see right now is the Home, Browse, and >> Search Tabs. I went in and gave myself all the KMSAC permssions, admin, >> system admin, user etc... and still nothing. In the older version I would >> have the RKM admin log in to flush the user cache but I do not see that in >> this version. Has anyone had this issue? Am I missing something? >> >> We are on the full suite of 7.6.04 >> -- >> Kevin Begosh >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answ >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > -- > Kevin Begosh > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > I do not _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: RKM 7.6.04 Issue
I do not have a 7.6.04 version available I do know there were some differences with permissions with RKM in 7.6.03. Since it is a full ARS application you can review the forms in RDS. -Original Message- From: Kevin Begosh To: arslist Sent: Thu, Feb 24, 2011 12:56 pm Subject: Re: RKM 7.6.04 Issue ** I am using the web. Everything seems to load okay, I can see the first three tabs but thats it. All the other permissions in the system seem to work. On Thu, Feb 24, 2011 at 12:48 PM, Roger Justice wrote: ** You must use the Mid-Tier for all 7.6.04 applications. If you are on the Mid-tier then there may be another issue. Be sure that the Home Page and all consoles display properly since Flash is now used extensivily. -Original Message- From: Kevin Begosh To: arslist Sent: Thu, Feb 24, 2011 12:31 pm Subject: RKM 7.6.04 Issue ** List, I am playing around with RKM 7.6.04 right now and I am having an issue seeing the full console. All I see right now is the Home, Browse, and Search Tabs. I went in and gave myself all the KMSAC permssions, admin, system admin, user etc... and still nothing. In the older version I would have the RKM admin log in to flush the user cache but I do not see that in this version. Has anyone had this issue? Am I missing something? We are on the full suite of 7.6.04 -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ I do not ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: RKM 7.6.04 Issue
I am using the web. Everything seems to load okay, I can see the first three tabs but thats it. All the other permissions in the system seem to work. On Thu, Feb 24, 2011 at 12:48 PM, Roger Justice wrote: > ** You must use the Mid-Tier for all 7.6.04 applications. If you are on > the Mid-tier then there may be another issue. Be sure that the Home Page and > all consoles display properly since Flash is now used extensivily. > > > > -Original Message- > From: Kevin Begosh > To: arslist > Sent: Thu, Feb 24, 2011 12:31 pm > Subject: RKM 7.6.04 Issue > > ** > List, > I am playing around with RKM 7.6.04 right now and I am having an issue > seeing the full console. All I see right now is the Home, Browse, and > Search Tabs. I went in and gave myself all the KMSAC permssions, admin, > system admin, user etc... and still nothing. In the older version I would > have the RKM admin log in to flush the user cache but I do not see that in > this version. Has anyone had this issue? Am I missing something? > > We are on the full suite of 7.6.04 > -- > Kevin Begosh > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: RKM 7.6.04 Issue
You must use the Mid-Tier for all 7.6.04 applications. If you are on the Mid-tier then there may be another issue. Be sure that the Home Page and all consoles display properly since Flash is now used extensivily. -Original Message- From: Kevin Begosh To: arslist Sent: Thu, Feb 24, 2011 12:31 pm Subject: RKM 7.6.04 Issue ** List, I am playing around with RKM 7.6.04 right now and I am having an issue seeing the full console. All I see right now is the Home, Browse, and Search Tabs. I went in and gave myself all the KMSAC permssions, admin, system admin, user etc... and still nothing. In the older version I would have the RKM admin log in to flush the user cache but I do not see that in this version. Has anyone had this issue? Am I missing something? We are on the full suite of 7.6.04 -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
RKM 7.6.04 Issue
List, I am playing around with RKM 7.6.04 right now and I am having an issue seeing the full console. All I see right now is the Home, Browse, and Search Tabs. I went in and gave myself all the KMSAC permssions, admin, system admin, user etc... and still nothing. In the older version I would have the RKM admin log in to flush the user cache but I do not see that in this version. Has anyone had this issue? Am I missing something? We are on the full suite of 7.6.04 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
