Re: RKM Authentication

2010-07-11 Thread Jason Miller
I don't know much more than what Doug has mentioned on the list.

* * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * *
RKM has been rewritten as a 100% AR System based application.  It is now
just
another application just like Incident or Change or 

It has a significant number of additional features and capabilities as
well.
* * * * * * * * * * * * * * * * * * ** * * * * * * * * * * * * * * * * * *

I think it is already being used for their on demand offering.  I noticed an
interesting screen shot when watching their on demand overview video:
http://www.bmc.com/products/product-videos/itsm-ondemand-overview.html(second
to the last slide).

I think a few of the new features/changes coming in ARS 7.6.03 were made to
support the new RKM.  With all the added features and UI enhancements I
won't be surprised if we see more apps being built in ARS.

Jason

On Sat, Jul 10, 2010 at 1:31 AM, John Baker
jba...@javasystemsolutions.comwrote:

 Jason,

 Do you have some further information you could share?  Seems a rather odd
 move to re-write RKM in workflow - RKM is a fairly nice app, both in terms
 of UI and the way it's written.  The Search Server dependency could easily
 be removed through the use of the wonderful open source Lucene project,
 leaving little or no external licensing to worry about.


 John


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are


RKM Authentication

2010-07-10 Thread John Baker
Jason,

Do you have some further information you could share?  Seems a rather odd
move to re-write RKM in workflow - RKM is a fairly nice app, both in terms
of UI and the way it's written.  The Search Server dependency could easily
be removed through the use of the wonderful open source Lucene project,
leaving little or no external licensing to worry about.


John

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are


Re: RKM Authentication

2010-07-10 Thread Kevin Begosh
John,
Well the way I heard, I have seen it yet, was that it is being built in
remedy workflow for ease of change the look and feel of RKM amongst other
things.

Kevin Begosh

On Sat, Jul 10, 2010 at 4:31 AM, John Baker
jba...@javasystemsolutions.comwrote:

 Jason,

 Do you have some further information you could share?  Seems a rather odd
 move to re-write RKM in workflow - RKM is a fairly nice app, both in terms
 of UI and the way it's written.  The Search Server dependency could easily
 be removed through the use of the wonderful open source Lucene project,
 leaving little or no external licensing to worry about.


 John


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are




-- 
Kevin Begosh

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are


Re: RKM Authentication

2010-07-09 Thread Guillaume Rheault
You may want to upgrade your RKM 7.2 to 7.5.
That is exactly one of the new features of RKM 7.5.

Guillaume

From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on 
behalf of Carin Grobler [remedy...@gmail.com]
Sent: Thursday, June 03, 2010 10:10 PM
To: arslist@ARSLIST.ORG
Subject: RKM Authentication

Hi,

Has anyone integrated RKM with Remedy and managed to pass the current user
information so it does not prompt for a user name every time.

AR Server 7.1 patch 6
RKM 7.2

Carin

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are


Re: RKM Authentication

2010-07-09 Thread Gramlich, Jeff
Hmm. If you set your KMS_config.xml to Remedy authentication then I would be 
looking at  doc  ID: 20007163. That was what my issue was.

Jeff

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Friday, July 09, 2010 8:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: RKM Authentication

You may want to upgrade your RKM 7.2 to 7.5.
That is exactly one of the new features of RKM 7.5.

Guillaume

From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on 
behalf of Carin Grobler [remedy...@gmail.com]
Sent: Thursday, June 03, 2010 10:10 PM
To: arslist@ARSLIST.ORG
Subject: RKM Authentication

Hi,

Has anyone integrated RKM with Remedy and managed to pass the current user
information so it does not prompt for a user name every time.

AR Server 7.1 patch 6
RKM 7.2

Carin

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are


This message is intended for the sole use of the addressee, and may contain 
information that is privileged, confidential and exempt from disclosure under 
applicable law. If you are not the addressee you are hereby notified that you 
may not use, copy, disclose, or distribute to anyone the message or any 
information contained in the message. If you have received this message in 
error, please immediately advise the sender by reply email and delete this 
message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are


RKM Authentication

2010-07-09 Thread John Baker

(advert)

Sadly, the 'integration' is not a perfect system of moving users  
between webapps - i.e. it's not true SSO to RKM.


The answer lies here:

http://www.javasystemsolutions.com/jss/ssoplugin (2m40s into the movie)

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are


Re: RKM Authentication

2010-07-09 Thread Jason Miller
Or even better the next version of RKM is a Remedy app.  Ok so you have to
wait a little while until it is released.

Jason

On Fri, Jul 9, 2010 at 8:53 AM, Guillaume Rheault guilla...@dcshq.comwrote:

 You may want to upgrade your RKM 7.2 to 7.5.
 That is exactly one of the new features of RKM 7.5.

 Guillaume
 
 From: Action Request System discussion list(ARSList) [arsl...@arslist.org]
 on behalf of Carin Grobler [remedy...@gmail.com]
 Sent: Thursday, June 03, 2010 10:10 PM
 To: arslist@ARSLIST.ORG
 Subject: RKM Authentication

 Hi,

 Has anyone integrated RKM with Remedy and managed to pass the current user
 information so it does not prompt for a user name every time.

 AR Server 7.1 patch 6
 RKM 7.2

 Carin


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are


RKM Authentication

2010-06-04 Thread John Baker
There's no official SSO interface for RKM where you can give users a URL and 
they'll log in to RKM without being presented for credentials.  The workflow 
solution isn't going to go down well with your local security team, and this 
prompted us to write one - see 2m35s into this movie:  
http://www.javasystemsolutions.com/jss/ssoplugin


JB

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are


Re: RKM Authentication

2010-06-04 Thread Gramlich, Jeff
Hi Carin
Yes running ARS 6.3 w/RKM 7.2 patch 3.
I had to set authentication to Remedy in the KMS_config.xml, and which worked 
till I updated  RKM 7.2 to Patch 3. Then I had to add a character field 
'Groups' in the KMS:Session form (The Custom HD integration def file supplied 
was missing this which was fine till I upgraded to RKM 7.2 patch 3)and 
modifying the workflow in ACTL KMS:InitKMS to pass those values to RKM. Lyle 
sounds on track. However we are not running OOB, so for us configuration was 
needed. Support might be your best bet.

Thanks
Jeff Gramlich



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Carin Grobler
Sent: Thursday, June 03, 2010 7:10 PM
To: arslist@ARSLIST.ORG
Subject: RKM Authentication

Hi,

Has anyone integrated RKM with Remedy and managed to pass the current user
information so it does not prompt for a user name every time.

AR Server 7.1 patch 6
RKM 7.2

Carin

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are


This message is intended for the sole use of the addressee, and may contain 
information that is privileged, confidential and exempt from disclosure under 
applicable law. If you are not the addressee you are hereby notified that you 
may not use, copy, disclose, or distribute to anyone the message or any 
information contained in the message. If you have received this message in 
error, please immediately advise the sender by reply email and delete this 
message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are


RKM Authentication

2010-06-03 Thread Carin Grobler
Hi, 

Has anyone integrated RKM with Remedy and managed to pass the current user
information so it does not prompt for a user name every time.

AR Server 7.1 patch 6
RKM 7.2

Carin

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are


Re: RKM Authentication

2010-06-03 Thread Joe D'Souza
Carin

The integration does not take the current user name.. There is a user (I
think called SelfHelp) that is created that is automatically used by RKM
that is used in the data visualization field to display the contents of the
knowledge base..

Has that user been created in RKM??

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Carin Grobler
Sent: Thursday, June 03, 2010 10:10 PM
To: arslist@ARSLIST.ORG
Subject: RKM Authentication


Hi,

Has anyone integrated RKM with Remedy and managed to pass the current user
information so it does not prompt for a user name every time.

AR Server 7.1 patch 6
RKM 7.2

Carin

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are


Re: RKM Authentication

2010-06-03 Thread Lyle Taylor
The OOB integration of Remedy with RKM sets it up so that you don't need to do 
this.  What exactly are you trying to do?  What it boils down to is that a 
session ID must be generated and stored for the given user in the KMS:Session 
form.  This session ID then gets included in the query portion of the URL used 
to access RKM.  When RKM sees this, it validates the session ID and IP address 
the user is coming from with the one stored in Remedy.  If there is not already 
an IP address, it adds it to the groups field on the form.  If the session ID 
is found in the form, and the IP address matches (if there was already one 
there), then it uses the login stored with that session ID as the login 
credential for that session.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Carin Grobler
Sent: Thursday, June 03, 2010 8:10 PM
To: arslist@ARSLIST.ORG
Subject: RKM Authentication

Hi, 

Has anyone integrated RKM with Remedy and managed to pass the current user
information so it does not prompt for a user name every time.

AR Server 7.1 patch 6
RKM 7.2

Carin

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are