Re: "Add or Remove Licenses" only showing Floating
Dwayne, Did you do a database restore at any point? And then enter the Floating license? If so your restoration set may have not had the other 2 licenses at the time a backup was done.. If the license table shows just that one row for Floating, yes enter the server and fixed licenses and it should return back to that pool.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Martin, Dwayne Sent: Thursday, June 10, 2010 2:18 PM To: arslist@ARSLIST.ORG Subject: Re: "Add or Remove Licenses" only showing Floating ** Good idea, Joe. I assumed that because the Server Information showed the data, that the records were still there. But when I did a search on "AR System Licenses" I only find a single entry for Floating licenses. I guess I need to re-enter all the data. Any idea how this could have happened? Thanks! Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Thursday, June 10, 2010 1:46 PM To: arslist@ARSLIST.ORG Subject: Re: "Add or Remove Licenses" only showing Floating ** Have you tried snooping under the covers and checking for the license entries directly in the database? Check if they are present there.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Martin, Dwayne Sent: Thursday, June 10, 2010 11:23 AM To: arslist@ARSLIST.ORG Subject: "Add or Remove Licenses" only showing Floating ** Dear List, Some time ago our Remedy sales rep told us that we were entitled to one AR User Floating license on our test server system. So I went into "Add or Remove License" and increased the number of floating licenses from 0 to 1. Now when I go to "Add or Remove License" the only license listed is that one Floating license. No Server or Fixed licenses. In our live/production system we can see all the licenses. If I go to "Server Information/Licenses" I see the Server and Fixed licenses listed, so they haven't disappeared. I tried setting the number of Floating licenses back to 0 and logging in again, but no change. Any idea what is wrong? Dwayne Martin James Madison University (ARS 7.1 p3 WUT 7.1 p4, RH Linux server, Oracle 10.2 db) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: "Add or Remove Licenses" only showing Floating
Good idea, Joe. I assumed that because the Server Information showed the data, that the records were still there. But when I did a search on "AR System Licenses" I only find a single entry for Floating licenses. I guess I need to re-enter all the data. Any idea how this could have happened? Thanks! Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Thursday, June 10, 2010 1:46 PM To: arslist@ARSLIST.ORG Subject: Re: "Add or Remove Licenses" only showing Floating ** Have you tried snooping under the covers and checking for the license entries directly in the database? Check if they are present there.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Martin, Dwayne Sent: Thursday, June 10, 2010 11:23 AM To: arslist@ARSLIST.ORG Subject: "Add or Remove Licenses" only showing Floating ** Dear List, Some time ago our Remedy sales rep told us that we were entitled to one AR User Floating license on our test server system. So I went into "Add or Remove License" and increased the number of floating licenses from 0 to 1. Now when I go to "Add or Remove License" the only license listed is that one Floating license. No Server or Fixed licenses. In our live/production system we can see all the licenses. If I go to "Server Information/Licenses" I see the Server and Fixed licenses listed, so they haven't disappeared. I tried setting the number of Floating licenses back to 0 and logging in again, but no change. Any idea what is wrong? Dwayne Martin James Madison University (ARS 7.1 p3 WUT 7.1 p4, RH Linux server, Oracle 10.2 db) _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: "Add or Remove Licenses" only showing Floating
Have you tried snooping under the covers and checking for the license entries directly in the database? Check if they are present there.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Martin, Dwayne Sent: Thursday, June 10, 2010 11:23 AM To: arslist@ARSLIST.ORG Subject: "Add or Remove Licenses" only showing Floating ** Dear List, Some time ago our Remedy sales rep told us that we were entitled to one AR User Floating license on our test server system. So I went into "Add or Remove License" and increased the number of floating licenses from 0 to 1. Now when I go to "Add or Remove License" the only license listed is that one Floating license. No Server or Fixed licenses. In our live/production system we can see all the licenses. If I go to "Server Information/Licenses" I see the Server and Fixed licenses listed, so they haven't disappeared. I tried setting the number of Floating licenses back to 0 and logging in again, but no change. Any idea what is wrong? Dwayne Martin James Madison University (ARS 7.1 p3 WUT 7.1 p4, RH Linux server, Oracle 10.2 db) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
