Re: (probably a dumb) SmartIT question

2015-10-08 Thread William Rentfrow
LJ -

Thanks for the reply.  I get the filter validation but there's so much 
functionality lost that I'm now starting to wonder what the point of Smart IT 
actually IS :)  It's probably one of those forest/trees things and I need to 
get into it a bit more.

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, October 08, 2015 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: (probably a dumb) SmartIT question

**
William,
So...I'll state at first that I'm 0% familiar with SmartIT, and you know it 
better than me at this moment.but, with that said.

It's my understanding that SmartIT isn't, and isn't planned to be a 'Mid-Tier' 
type client, meaning that I don't believe that SmartIT fires Active Links, and 
the only workflow that you can fire on a form is Filtersso...no, I don't 
think you can do the type of client side work you did with Mid-Tier through 
that new Clientany sort of 'validations' you need done should be done 
through Filters.

On Thu, Oct 8, 2015 at 9:48 AM, William Rentfrow 
<wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>> wrote:
**
Hi listers -

I am just getting started in SmartIT.  We just installed the most recent 
version (I can check  that, but I don't think it's really relevant).

We have a bunch of custom workflow on HPD:Help Desk - things like "enter an 
account code" and assuming the code is valid it displays the office/site 
information for a particular account.  In short, there's a bunch of workflow 
that fires on gain/lose focus type events.

Several different places I checked all said "rewrite your custom code as 
service filter actions".  However, that won't work.  As far as I can tell 
there's no way to invoke a filter service action to do a set fields because 
there's no way to have an active link fire on gain/lose focus.

So is it impossible to do this in Smart IT?

William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

No virus found in this message.
Checked by AVG - www.avg.com<http://www.avg.com>
Version: 2014.0.4830 / Virus Database: 4365/10744 - Release Date: 10/02/15

___
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Re: (probably a dumb) SmartIT question

2015-10-08 Thread Lippincott, Levi (OMA-GIS)
William,

We are just starting to do tests with SmartIT/MyIT along with Remedy 9 SP1. I 
just removed our SmartIT/MyIT environment while we do an upgrade to 9 SP1, 
because some of the functionality of the latest version only functions with 9. 
I didn’t get to play with it much but in the customization section I recall 
seeing what appeared to be a “build workflow” that seemed to only apply to 
SmartIT/MyIT and was separate from Filters.

Maybe I’m remembering wrong, but once our system is upgraded and I reinstall 
our SmartIT/MyIT server I can poke around and let you know.

Levi Lippincott / Remedy Administrator

+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.com<mailto:levi.lippinc...@interpublic.com>

Interpublic Group  6825 Pine Street, Omaha, NE 68106

"Talent is a Gift; But Character is a Choice." -Matt Grotewold-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday, October 08, 2015 11:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: (probably a dumb) SmartIT question

**
LJ -

Thanks for the reply.  I get the filter validation but there's so much 
functionality lost that I'm now starting to wonder what the point of Smart IT 
actually IS :)  It's probably one of those forest/trees things and I need to 
get into it a bit more.

William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, October 08, 2015 11:26 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: (probably a dumb) SmartIT question

**
William,
So...I'll state at first that I'm 0% familiar with SmartIT, and you know it 
better than me at this moment.but, with that said.

It's my understanding that SmartIT isn't, and isn't planned to be a 'Mid-Tier' 
type client, meaning that I don't believe that SmartIT fires Active Links, and 
the only workflow that you can fire on a form is Filtersso...no, I don't 
think you can do the type of client side work you did with Mid-Tier through 
that new Clientany sort of 'validations' you need done should be done 
through Filters.

On Thu, Oct 8, 2015 at 9:48 AM, William Rentfrow 
<wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>> wrote:
**
Hi listers -

I am just getting started in SmartIT.  We just installed the most recent 
version (I can check  that, but I don't think it's really relevant).

We have a bunch of custom workflow on HPD:Help Desk - things like "enter an 
account code" and assuming the code is valid it displays the office/site 
information for a particular account.  In short, there's a bunch of workflow 
that fires on gain/lose focus type events.

Several different places I checked all said "rewrite your custom code as 
service filter actions".  However, that won't work.  As far as I can tell 
there's no way to invoke a filter service action to do a set fields because 
there's no way to have an active link fire on gain/lose focus.

So is it impossible to do this in Smart IT?

William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

No virus found in this message.
Checked by AVG - www.avg.com<http://www.avg.com>
Version: 2014.0.4830 / Virus Database: 4365/10744 - Release Date: 10/02/15
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"


Re: (probably a dumb) SmartIT question

2015-10-08 Thread LJ LongWing
William,
So...I'll state at first that I'm 0% familiar with SmartIT, and you know it
better than me at this moment.but, with that said.

It's my understanding that SmartIT isn't, and isn't planned to be a
'Mid-Tier' type client, meaning that I don't believe that SmartIT fires
Active Links, and the only workflow that you can fire on a form is
Filtersso...no, I don't think you can do the type of client side work
you did with Mid-Tier through that new Clientany sort of 'validations'
you need done should be done through Filters.

On Thu, Oct 8, 2015 at 9:48 AM, William Rentfrow  wrote:

> **
>
> Hi listers -
>
>
>
> I am just getting started in SmartIT.  We just installed the most recent
> version (I can check  that, but I don't think it's really relevant).
>
>
>
> We have a bunch of custom workflow on HPD:Help Desk - things like "enter
> an account code" and assuming the code is valid it displays the office/site
> information for a particular account.  In short, there's a bunch of
> workflow that fires on gain/lose focus type events.
>
>
>
> Several different places I checked all said "rewrite your custom code as
> service filter actions".  However, that won't work.  As far as I can tell
> there's no way to invoke a filter service action to do a set fields because
> there's no way to have an active link fire on gain/lose focus.
>
>
>
> So is it impossible to do this in Smart IT?
>
>
>
> William Rentfrow
>
> wrentf...@stratacominc.com
>
> Office: 715-204-3061 or 701-232-5697x25
>
> Cell: 715-498-5056
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"


Re: (probably a dumb) SmartIT question

2015-10-08 Thread Thad Esser
William,

We are doing the same evaluation and reaching the same conclusions.  We
have enough custom active links, especially on the change request side that
SmartIT doesn't seem to have a benefit.  Of course, we're open to being
shown the light.

Thanks for putting the question to the list.
Thad

On Thu, Oct 8, 2015 at 9:34 AM, William Rentfrow <wrentf...@stratacominc.com
> wrote:

> **
>
> LJ -
>
>
>
> Thanks for the reply.  I get the filter validation but there's so much
> functionality lost that I'm now starting to wonder what the point of Smart
> IT actually IS :)  It's probably one of those forest/trees things and I
> need to get into it a bit more.
>
>
>
> William Rentfrow
>
> wrentf...@stratacominc.com
>
> Office: 715-204-3061 or 701-232-5697x25
>
> Cell: 715-498-5056
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Thursday, October 08, 2015 11:26 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: (probably a dumb) SmartIT question
>
>
>
> **
>
> William,
>
> So...I'll state at first that I'm 0% familiar with SmartIT, and you know
> it better than me at this moment.but, with that said.
>
>
>
> It's my understanding that SmartIT isn't, and isn't planned to be a
> 'Mid-Tier' type client, meaning that I don't believe that SmartIT fires
> Active Links, and the only workflow that you can fire on a form is
> Filtersso...no, I don't think you can do the type of client side work
> you did with Mid-Tier through that new Clientany sort of 'validations'
> you need done should be done through Filters.
>
>
>
> On Thu, Oct 8, 2015 at 9:48 AM, William Rentfrow <
> wrentf...@stratacominc.com> wrote:
>
> **
>
> Hi listers -
>
>
>
> I am just getting started in SmartIT.  We just installed the most recent
> version (I can check  that, but I don't think it's really relevant).
>
>
>
> We have a bunch of custom workflow on HPD:Help Desk - things like "enter
> an account code" and assuming the code is valid it displays the office/site
> information for a particular account.  In short, there's a bunch of
> workflow that fires on gain/lose focus type events.
>
>
>
> Several different places I checked all said "rewrite your custom code as
> service filter actions".  However, that won't work.  As far as I can tell
> there's no way to invoke a filter service action to do a set fields because
> there's no way to have an active link fire on gain/lose focus.
>
>
>
> So is it impossible to do this in Smart IT?
>
>
>
> William Rentfrow
>
> wrentf...@stratacominc.com
>
> Office: 715-204-3061 or 701-232-5697x25
>
> Cell: 715-498-5056
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> --
>
> No virus found in this message.
> Checked by AVG - www.avg.com
> Version: 2014.0.4830 / Virus Database: 4365/10744 - Release Date: 10/02/15
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"


Re: (probably a dumb) SmartIT question

2015-10-08 Thread William Rentfrow
I can't find Build Workflow anywhere in herehmm

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lippincott, Levi (OMA-GIS)
Sent: Thursday, October 08, 2015 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: (probably a dumb) SmartIT question

**
William,

We are just starting to do tests with SmartIT/MyIT along with Remedy 9 SP1. I 
just removed our SmartIT/MyIT environment while we do an upgrade to 9 SP1, 
because some of the functionality of the latest version only functions with 9. 
I didn’t get to play with it much but in the customization section I recall 
seeing what appeared to be a “build workflow” that seemed to only apply to 
SmartIT/MyIT and was separate from Filters.

Maybe I’m remembering wrong, but once our system is upgraded and I reinstall 
our SmartIT/MyIT server I can poke around and let you know.

Levi Lippincott / Remedy Administrator

+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.com<mailto:levi.lippinc...@interpublic.com>

Interpublic Group  6825 Pine Street, Omaha, NE 68106

"Talent is a Gift; But Character is a Choice." -Matt Grotewold-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday, October 08, 2015 11:35 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: (probably a dumb) SmartIT question

**
LJ -

Thanks for the reply.  I get the filter validation but there's so much 
functionality lost that I'm now starting to wonder what the point of Smart IT 
actually IS :)  It's probably one of those forest/trees things and I need to 
get into it a bit more.

William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, October 08, 2015 11:26 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: (probably a dumb) SmartIT question

**
William,
So...I'll state at first that I'm 0% familiar with SmartIT, and you know it 
better than me at this moment.but, with that said.

It's my understanding that SmartIT isn't, and isn't planned to be a 'Mid-Tier' 
type client, meaning that I don't believe that SmartIT fires Active Links, and 
the only workflow that you can fire on a form is Filtersso...no, I don't 
think you can do the type of client side work you did with Mid-Tier through 
that new Clientany sort of 'validations' you need done should be done 
through Filters.

On Thu, Oct 8, 2015 at 9:48 AM, William Rentfrow 
<wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>> wrote:
**
Hi listers -

I am just getting started in SmartIT.  We just installed the most recent 
version (I can check  that, but I don't think it's really relevant).

We have a bunch of custom workflow on HPD:Help Desk - things like "enter an 
account code" and assuming the code is valid it displays the office/site 
information for a particular account.  In short, there's a bunch of workflow 
that fires on gain/lose focus type events.

Several different places I checked all said "rewrite your custom code as 
service filter actions".  However, that won't work.  As far as I can tell 
there's no way to invoke a filter service action to do a set fields because 
there's no way to have an active link fire on gain/lose focus.

So is it impossible to do this in Smart IT?

William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

No virus found in this message.
Checked by AVG - www.avg.com<http://www.avg.com>
Version: 2014.0.4830 / Virus Database: 4365/10744 - Release Date: 10/02/15
_ARSlist: "Where the Answers Are" and have been for 20 years_

No virus found in this message.
Checked by AVG - www.avg.com<http://www.avg.com>
Version: 2014.0.4830 / Virus Database: 4365/10744 - Release Date: 10/02/15
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"


Re: (probably a dumb) SmartIT question

2015-10-08 Thread Pierson, Shawn
You can’t really build workflow in any meaningful way at this time in Smart IT. 
 You can add fields (within certain limits) and on 1.2 you can add custom 
actions, such as one to launch the Mid-Tier while passing the Incident Number 
to launch that same Incident over there.  That’s about it though.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday, October 08, 2015 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: (probably a dumb) SmartIT question

**
I can't find Build Workflow anywhere in herehmm

William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lippincott, Levi (OMA-GIS)
Sent: Thursday, October 08, 2015 11:41 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: (probably a dumb) SmartIT question

**
William,

We are just starting to do tests with SmartIT/MyIT along with Remedy 9 SP1. I 
just removed our SmartIT/MyIT environment while we do an upgrade to 9 SP1, 
because some of the functionality of the latest version only functions with 9. 
I didn’t get to play with it much but in the customization section I recall 
seeing what appeared to be a “build workflow” that seemed to only apply to 
SmartIT/MyIT and was separate from Filters.

Maybe I’m remembering wrong, but once our system is upgraded and I reinstall 
our SmartIT/MyIT server I can poke around and let you know.

Levi Lippincott / Remedy Administrator

+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.com<mailto:levi.lippinc...@interpublic.com>

Interpublic Group  6825 Pine Street, Omaha, NE 68106

"Talent is a Gift; But Character is a Choice." -Matt Grotewold-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday, October 08, 2015 11:35 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: (probably a dumb) SmartIT question

**
LJ -

Thanks for the reply.  I get the filter validation but there's so much 
functionality lost that I'm now starting to wonder what the point of Smart IT 
actually IS :)  It's probably one of those forest/trees things and I need to 
get into it a bit more.

William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, October 08, 2015 11:26 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: (probably a dumb) SmartIT question

**
William,
So...I'll state at first that I'm 0% familiar with SmartIT, and you know it 
better than me at this moment.but, with that said.

It's my understanding that SmartIT isn't, and isn't planned to be a 'Mid-Tier' 
type client, meaning that I don't believe that SmartIT fires Active Links, and 
the only workflow that you can fire on a form is Filtersso...no, I don't 
think you can do the type of client side work you did with Mid-Tier through 
that new Clientany sort of 'validations' you need done should be done 
through Filters.

On Thu, Oct 8, 2015 at 9:48 AM, William Rentfrow 
<wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>> wrote:
**
Hi listers -

I am just getting started in SmartIT.  We just installed the most recent 
version (I can check  that, but I don't think it's really relevant).

We have a bunch of custom workflow on HPD:Help Desk - things like "enter an 
account code" and assuming the code is valid it displays the office/site 
information for a particular account.  In short, there's a bunch of workflow 
that fires on gain/lose focus type events.

Several different places I checked all said "rewrite your custom code as 
service filter actions".  However, that won't work.  As far as I can tell 
there's no way to invoke a filter service action to do a set fields because 
there's no way to have an active link fire on gain/lose focus.

So is it impossible to do this in Smart IT?

William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

No virus found in this message.
Checked by AVG - www.avg.com<http://www.avg.com>
Version: 2014.0.4830 / Virus Database: 4365/10744 - Release Date: 10/02/15
_ARSlist: "Where the Answers Are" and have been for 20 years_

No virus found in this message.
Checked by AVG - www

Re: (probably a dumb) SmartIT question

2015-10-08 Thread Lippincott, Levi (OMA-GIS)
I might be remembering it wrong but it was on the customize section where you 
could add/remove custom fields to the various sections. I seem to recall there 
was a link near the Refresh Metadata links for each section.

Who knows, maybe I’m wrong.

Levi Lippincott / Remedy Administrator

+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.com<mailto:levi.lippinc...@interpublic.com>

Interpublic Group  6825 Pine Street, Omaha, NE 68106

"Talent is a Gift; But Character is a Choice." -Matt Grotewold-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday, October 08, 2015 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: (probably a dumb) SmartIT question

**
I can't find Build Workflow anywhere in herehmm

William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lippincott, Levi (OMA-GIS)
Sent: Thursday, October 08, 2015 11:41 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: (probably a dumb) SmartIT question

**
William,

We are just starting to do tests with SmartIT/MyIT along with Remedy 9 SP1. I 
just removed our SmartIT/MyIT environment while we do an upgrade to 9 SP1, 
because some of the functionality of the latest version only functions with 9. 
I didn’t get to play with it much but in the customization section I recall 
seeing what appeared to be a “build workflow” that seemed to only apply to 
SmartIT/MyIT and was separate from Filters.

Maybe I’m remembering wrong, but once our system is upgraded and I reinstall 
our SmartIT/MyIT server I can poke around and let you know.

Levi Lippincott / Remedy Administrator

+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.com<mailto:levi.lippinc...@interpublic.com>

Interpublic Group  6825 Pine Street, Omaha, NE 68106

"Talent is a Gift; But Character is a Choice." -Matt Grotewold-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday, October 08, 2015 11:35 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: (probably a dumb) SmartIT question

**
LJ -

Thanks for the reply.  I get the filter validation but there's so much 
functionality lost that I'm now starting to wonder what the point of Smart IT 
actually IS :)  It's probably one of those forest/trees things and I need to 
get into it a bit more.

William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, October 08, 2015 11:26 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: (probably a dumb) SmartIT question

**
William,
So...I'll state at first that I'm 0% familiar with SmartIT, and you know it 
better than me at this moment.but, with that said.

It's my understanding that SmartIT isn't, and isn't planned to be a 'Mid-Tier' 
type client, meaning that I don't believe that SmartIT fires Active Links, and 
the only workflow that you can fire on a form is Filtersso...no, I don't 
think you can do the type of client side work you did with Mid-Tier through 
that new Clientany sort of 'validations' you need done should be done 
through Filters.

On Thu, Oct 8, 2015 at 9:48 AM, William Rentfrow 
<wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>> wrote:
**
Hi listers -

I am just getting started in SmartIT.  We just installed the most recent 
version (I can check  that, but I don't think it's really relevant).

We have a bunch of custom workflow on HPD:Help Desk - things like "enter an 
account code" and assuming the code is valid it displays the office/site 
information for a particular account.  In short, there's a bunch of workflow 
that fires on gain/lose focus type events.

Several different places I checked all said "rewrite your custom code as 
service filter actions".  However, that won't work.  As far as I can tell 
there's no way to invoke a filter service action to do a set fields because 
there's no way to have an active link fire on gain/lose focus.

So is it impossible to do this in Smart IT?

William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: (probably a dumb) SmartIT question

2015-10-08 Thread Jason Miller
If it is not there yet, after attending Engage I am pretty sure some form
of "screen fiddling" (now the technical term for what ALs do) is on the
roadmap (and I think in the nearish future).

Jason

On Thu, Oct 8, 2015 at 11:19 AM Lippincott, Levi (OMA-GIS) <
levi.lippinc...@interpublic.com> wrote:

> **
>
> I might be remembering it wrong but it was on the customize section where
> you could add/remove custom fields to the various sections. I seem to
> recall there was a link near the Refresh Metadata links for each section.
>
>
>
> Who knows, maybe I’m wrong.
>
>
>
> *Levi Lippincott / *Remedy Administrator
>
>
>
> +1 402 561 7014 office
>
> +1 402 321 5421 mobile
>
> levi.lippinc...@interpublic.com
>
>
>
> *Interpublic Group*  6825 Pine Street, Omaha, NE 68106
>
>
>
> *"Talent is a Gift; But Character is a Choice." -Matt Grotewold-*
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *William Rentfrow
> *Sent:* Thursday, October 08, 2015 1:12 PM
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: (probably a dumb) SmartIT question
>
>
>
> **
>
> I can't find Build Workflow anywhere in herehmm
>
>
>
> William Rentfrow
>
> wrentf...@stratacominc.com
>
> Office: 715-204-3061 or 701-232-5697x25
>
> Cell: 715-498-5056
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Lippincott,
> Levi (OMA-GIS)
> *Sent:* Thursday, October 08, 2015 11:41 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: (probably a dumb) SmartIT question
>
>
>
> **
>
> William,
>
>
>
> We are just starting to do tests with SmartIT/MyIT along with Remedy 9
> SP1. I just removed our SmartIT/MyIT environment while we do an upgrade to
> 9 SP1, because some of the functionality of the latest version only
> functions with 9. I didn’t get to play with it much but in the
> customization section I recall seeing what appeared to be a “build
> workflow” that seemed to only apply to SmartIT/MyIT and was separate from
> Filters.
>
>
>
> Maybe I’m remembering wrong, but once our system is upgraded and I
> reinstall our SmartIT/MyIT server I can poke around and let you know.
>
>
>
> *Levi Lippincott / *Remedy Administrator
>
>
>
> +1 402 561 7014 office
>
> +1 402 321 5421 mobile
>
> levi.lippinc...@interpublic.com
>
>
>
> *Interpublic Group*  6825 Pine Street, Omaha, NE 68106
>
>
>
> *"Talent is a Gift; But Character is a Choice." -Matt Grotewold-*
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *William
> Rentfrow
> *Sent:* Thursday, October 08, 2015 11:35 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: (probably a dumb) SmartIT question
>
>
>
> **
>
> LJ -
>
>
>
> Thanks for the reply.  I get the filter validation but there's so much
> functionality lost that I'm now starting to wonder what the point of Smart
> IT actually IS :)  It's probably one of those forest/trees things and I
> need to get into it a bit more.
>
>
>
> William Rentfrow
>
> wrentf...@stratacominc.com
>
> Office: 715-204-3061 or 701-232-5697x25
>
> Cell: 715-498-5056
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *LJ
> LongWing
> *Sent:* Thursday, October 08, 2015 11:26 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: (probably a dumb) SmartIT question
>
>
>
> **
>
> William,
>
> So...I'll state at first that I'm 0% familiar with SmartIT, and you know
> it better than me at this moment.but, with that said.
>
>
>
> It's my understanding that SmartIT isn't, and isn't planned to be a
> 'Mid-Tier' type client, meaning that I don't believe that SmartIT fires
> Active Links, and the only workflow that you can fire on a form is
> Filtersso...no, I don't think you can do the type of client side work
> you did with Mid-Tier through that new Clientany sort of 'validations'
> you need done should be done through Filters.
>
>
>
> On Thu, Oct 8, 2015 at 9:48 AM, William Rentfrow <
> wrentf...@stratacominc.com> wrote:
>
> **
>
> Hi listers -
>
>
>
> I am just getting started in SmartIT.  We just installed the most recent
> version (I can check  that, but I don't think it's really relevant).
>
>
>
> We have a bunch of custom workflow on HPD:Help Desk - things like "enter
> an accoun

Re: (probably a dumb) SmartIT question

2015-10-08 Thread Lippincott, Levi (OMA-GIS)
Maybe that Custom Action is what I’m thinking of.

Levi Lippincott / Remedy Administrator

+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.com<mailto:levi.lippinc...@interpublic.com>

Interpublic Group  6825 Pine Street, Omaha, NE 68106

"Talent is a Gift; But Character is a Choice." -Matt Grotewold-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, October 08, 2015 2:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: (probably a dumb) SmartIT question

**
You can’t really build workflow in any meaningful way at this time in Smart IT. 
 You can add fields (within certain limits) and on 1.2 you can add custom 
actions, such as one to launch the Mid-Tier while passing the Incident Number 
to launch that same Incident over there.  That’s about it though.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday, October 08, 2015 1:12 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: (probably a dumb) SmartIT question

**
I can't find Build Workflow anywhere in herehmm

William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lippincott, Levi (OMA-GIS)
Sent: Thursday, October 08, 2015 11:41 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: (probably a dumb) SmartIT question

**
William,

We are just starting to do tests with SmartIT/MyIT along with Remedy 9 SP1. I 
just removed our SmartIT/MyIT environment while we do an upgrade to 9 SP1, 
because some of the functionality of the latest version only functions with 9. 
I didn’t get to play with it much but in the customization section I recall 
seeing what appeared to be a “build workflow” that seemed to only apply to 
SmartIT/MyIT and was separate from Filters.

Maybe I’m remembering wrong, but once our system is upgraded and I reinstall 
our SmartIT/MyIT server I can poke around and let you know.

Levi Lippincott / Remedy Administrator

+1 402 561 7014 office
+1 402 321 5421 mobile
levi.lippinc...@interpublic.com<mailto:levi.lippinc...@interpublic.com>

Interpublic Group  6825 Pine Street, Omaha, NE 68106

"Talent is a Gift; But Character is a Choice." -Matt Grotewold-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday, October 08, 2015 11:35 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: (probably a dumb) SmartIT question

**
LJ -

Thanks for the reply.  I get the filter validation but there's so much 
functionality lost that I'm now starting to wonder what the point of Smart IT 
actually IS :)  It's probably one of those forest/trees things and I need to 
get into it a bit more.

William Rentfrow
wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, October 08, 2015 11:26 AM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: (probably a dumb) SmartIT question

**
William,
So...I'll state at first that I'm 0% familiar with SmartIT, and you know it 
better than me at this moment.but, with that said.

It's my understanding that SmartIT isn't, and isn't planned to be a 'Mid-Tier' 
type client, meaning that I don't believe that SmartIT fires Active Links, and 
the only workflow that you can fire on a form is Filtersso...no, I don't 
think you can do the type of client side work you did with Mid-Tier through 
that new Clientany sort of 'validations' you need done should be done 
through Filters.

On Thu, Oct 8, 2015 at 9:48 AM, William Rentfrow 
<wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>> wrote:
**
Hi listers -

I am just getting started in SmartIT.  We just installed the most recent 
version (I can check  that, but I don't think it's really relevant).

We have a bunch of custom workflow on HPD:Help Desk - things like "enter an 
account code" and assuming the code is valid it displays the office/site 
information for a particular account.  In short, there's a bunch of workflow 
that fires on gain/lose focus type events.

Several different places I checked all said "rewrite your custom code as 
service filter actions".  However, that won't work.  As far as I can tell 
there's no way to invoke a filter service action to do a set fields because 
there's no way to have an active link fire on gain/lose focus.

So is it impossible to do this in Smart IT?

William Rentfrow
wrentf...@stratacomi