Re: 7.5 download problems?
Hi, Can you give me the link to download Remedy ARS 7.5? Thank you, Sriram. On Mon, Jan 19, 2009 at 10:51 PM, Barber, David david.bar...@cw.com wrote: ** Has anyone else successfully downloaded the full 7.5 server/suite yet? Both a colleague and I have downloaded 7.5, only to find a corrupt .zip archive . Regards Dave This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 download problems?
The ARS 7.5 is available on the EPD (Electronic Product Download). For accessing this site you need to login to the BMC site which is linked to one of the support ID. Best Regards, Uday Joshi Delivery Manager - BSM Tech Support Technology Infrastructure Services - BSM Unit --- Wipro Technologies, Hinjewadi, Pune 411057 India Tel: +91 20 22933700 Ext :3324 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of sriram pm Sent: Thursday, January 22, 2009 10:07 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 download problems? ** Hi, Can you give me the link to download Remedy ARS 7.5? Thank you, Sriram. On Mon, Jan 19, 2009 at 10:51 PM, Barber, David david.bar...@cw.com wrote: ** Has anyone else successfully downloaded the full 7.5 server/suite yet? Both a colleague and I have downloaded 7.5, only to find a corrupt .zip archive . Regards Dave This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Site for downloading AR System 7.5.00 (was: RE: 7.5 download problems?)
The Electronic Product Download (EPD) site can be found here: https://webapps.bmc.com/epd/ You will need a support ID to enter the Support site. If you do not have a Support ID, please contact your local BMC sales representative who can provide you with a temporary ID for trial purposes while you evaluate AR System (or other BMC products) for purchase. Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of sriram pm Sent: Wednesday, January 21, 2009 8:37 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 download problems? ** Hi, Can you give me the link to download Remedy ARS 7.5? Thank you, Sriram. On Mon, Jan 19, 2009 at 10:51 PM, Barber, David david.bar...@cw.com wrote: ** Has anyone else successfully downloaded the full 7.5 server/suite yet? Both a colleague and I have downloaded 7.5, only to find a corrupt .zip archive . Regards Dave This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 download problems?
hi, the CM states the following: On UNIX and Linux, BMC has found the following clients (supplied from the vendor) to operate properly with AR System · Sybase : 64-bit Sybase 12.5.3 database client (a.k.a. OpenClient 12.5.1.x) This is the client I mean. Of course, I understood the Remedy clients are Windows based only. To draw you a simple picture of what I meant: you have a Sybase database somewhere. You install the Remedy 7.5 on one box. This box is then the client to the server. From that client you need to use something compatible/able/capable of talking to the database. This is the case for every RDBMS which works in a client-server environment. So could you possibly check with your teams and give me an appropriate answer to my question ? Many thanks in advance Serouche Easter, David wrote: Sybase is not supported on Linux. It is supported on the following (as per the matrix): Platform Minimum Operating System version Sybase ASE 12.5.3 Solaris 9, IBM AIX 5L 5.3, HP-UX 11iv2 Note that these represent minimum OS and DB versions that are supported. Not sure what you meant about the client, but clients (i.e. Dev Studio and Remedy User) are only supported on Windows based platforms: Minimum Operating System Version AR System Clients Windows Vista (32-bit only), XP (32 bit only) AR System User Tool AR System Developer Studio Windows 2003 (32 or x64) AR System Developer Studio Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of Remedy Maniac Sent: Mon 1/19/2009 8:17 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 download problems? ** many thanks for this answer Ian. I now got the Matrix. Something which is unclear: is Sybase on Linux supported? My understanding is that the answer for the client part is : Yes. But I don't get the point for the server side. Would anybody have more infos on this point? Many thanks in advance Ian Trimnell wrote: ** Remedy Maniac wrote: ** does anybody have the compatibility Matrix of this product? I couldn't find it at http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_158340_0,00.html Thanks in advance Serouche Serouche, David Easter said on Friday (take a look in the ARSlist Archive): Because of internal processes, different deliverables of the release come out at different times of the day (or days). So the EPD is up, but the documentation section in Support Central has not yet been activated. There is a link from EPD to the individual documentation, however. The compatibility page update is also lagging a little. Everything should be available through normal channels by end of day Monday if things continue to go well. Hope this helps, Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 download problems?
Dear David, would you have an answer for me to this concern? What my reseller tells me goes against what you previously stated here. Is it possible to have a clear and unique answer for this matter? Many thanks in advance Serouche Easter, David wrote: Sybase is not supported on Linux. It is supported on the following (as per the matrix): Platform Minimum Operating System version Sybase ASE 12.5.3 Solaris 9, IBM AIX 5L 5.3, HP-UX 11iv2 Note that these represent minimum OS and DB versions that are supported. Not sure what you meant about the client, but clients (i.e. Dev Studio and Remedy User) are only supported on Windows based platforms: Minimum Operating System Version AR System Clients Windows Vista (32-bit only), XP (32 bit only) AR System User Tool AR System Developer Studio Windows 2003 (32 or x64) AR System Developer Studio Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of Remedy Maniac Sent: Mon 1/19/2009 8:17 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 download problems? ** many thanks for this answer Ian. I now got the Matrix. Something which is unclear: is Sybase on Linux supported? My understanding is that the answer for the client part is : Yes. But I don't get the point for the server side. Would anybody have more infos on this point? Many thanks in advance Ian Trimnell wrote: ** Remedy Maniac wrote: ** does anybody have the compatibility Matrix of this product? I couldn't find it at http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_158340_0,00.html Thanks in advance Serouche Serouche, David Easter said on Friday (take a look in the ARSlist Archive): Because of internal processes, different deliverables of the release come out at different times of the day (or days). So the EPD is up, but the documentation section in Support Central has not yet been activated. There is a link from EPD to the individual documentation, however. The compatibility page update is also lagging a little. Everything should be available through normal channels by end of day Monday if things continue to go well. Hope this helps, Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 download problems?
There are two supported databases for ARS on the Linux platform - Oracle and IBM DB2. There is no arserverd for Linux that can connect to a Sybase database - local or remote. If you want to use a Sybase database you have the choice of running ARS on Solaris, HPUX or AIX. I hope that helps. Mark Walters The opinions, statements, and/or suggested courses of action expressed in this e-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: 20 January 2009 13:19 To: arslist@ARSLIST.ORG Subject: Re: 7.5 download problems? Dear David, would you have an answer for me to this concern? What my reseller tells me goes against what you previously stated here. Is it possible to have a clear and unique answer for this matter? Many thanks in advance Serouche Easter, David wrote: Sybase is not supported on Linux. It is supported on the following (as per the matrix): Platform Minimum Operating System version Sybase ASE 12.5.3 Solaris 9, IBM AIX 5L 5.3, HP-UX 11iv2 Note that these represent minimum OS and DB versions that are supported. Not sure what you meant about the client, but clients (i.e. Dev Studio and Remedy User) are only supported on Windows based platforms: Minimum Operating System Version AR System Clients Windows Vista (32-bit only), XP (32 bit only) AR System User Tool AR System Developer Studio Windows 2003 (32 or x64) AR System Developer Studio Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of Remedy Maniac Sent: Mon 1/19/2009 8:17 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 download problems? ** many thanks for this answer Ian. I now got the Matrix. Something which is unclear: is Sybase on Linux supported? My understanding is that the answer for the client part is : Yes. But I don't get the point for the server side. Would anybody have more infos on this point? Many thanks in advance Ian Trimnell wrote: ** Remedy Maniac wrote: ** does anybody have the compatibility Matrix of this product? I couldn't find it at http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_158340_0,00.html Thanks in advance Serouche Serouche, David Easter said on Friday (take a look in the ARSlist Archive): Because of internal processes, different deliverables of the release come out at different times of the day (or days). So the EPD is up, but the documentation section in Support Central has not yet been activated. There is a link from EPD to the individual documentation, however. The compatibility page update is also lagging a little. Everything should be available through normal channels by end of day Monday if things continue to go well. Hope this helps, Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 download problems?
Mark is correct. The note is there because BMC moved the UNIX and Linux AR System server to 64-bit in AR System 7.5.00. Windows is still 32-bit. Thus when running on UNIX or Linux, a 64-bit DB client is needed for DB communication whereas on Windows, the 32-bit client continues to be needed. The note is not intended to represent specific configurations, as that is covered above in the table. The document should be read top to bottom. So first the table indicates what is supported. Below that are notes that provide any specifics about the configurations supported. So if the table does not indicate support, the notes below would not modify that statement. So more explicitly stated, connecting to a Sybase DB is not supported by AR System if AR System is running on Linux. Note that it wasn't supported on Linux in AR System 7.1.00 either, so this is not a change. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of Walters, Mark Sent: Tue 1/20/2009 5:38 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 download problems? There are two supported databases for ARS on the Linux platform - Oracle and IBM DB2. There is no arserverd for Linux that can connect to a Sybase database - local or remote. If you want to use a Sybase database you have the choice of running ARS on Solaris, HPUX or AIX. I hope that helps. Mark Walters The opinions, statements, and/or suggested courses of action expressed in this e-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: 20 January 2009 13:19 To: arslist@ARSLIST.ORG Subject: Re: 7.5 download problems? Dear David, would you have an answer for me to this concern? What my reseller tells me goes against what you previously stated here. Is it possible to have a clear and unique answer for this matter? Many thanks in advance Serouche Easter, David wrote: Sybase is not supported on Linux. It is supported on the following (as per the matrix): Platform Minimum Operating System version Sybase ASE 12.5.3 Solaris 9, IBM AIX 5L 5.3, HP-UX 11iv2 Note that these represent minimum OS and DB versions that are supported. Not sure what you meant about the client, but clients (i.e. Dev Studio and Remedy User) are only supported on Windows based platforms: Minimum Operating System Version AR System Clients Windows Vista (32-bit only), XP (32 bit only) AR System User Tool AR System Developer Studio Windows 2003 (32 or x64) AR System Developer Studio Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of Remedy Maniac Sent: Mon 1/19/2009 8:17 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 download problems? ** many thanks for this answer Ian. I now got the Matrix. Something which is unclear: is Sybase on Linux supported? My understanding is that the answer for the client part is : Yes. But I don't get the point for the server side. Would anybody have more infos on this point? Many thanks in advance Ian Trimnell wrote: ** Remedy Maniac wrote: ** does anybody have the compatibility Matrix of this product? I couldn't find it at http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_158340_0,00.html Thanks in advance Serouche Serouche, David Easter said on Friday (take a look in the ARSlist Archive): Because of internal processes, different deliverables of the release come out at different times of the day (or days). So the EPD is up, but the documentation section in Support Central has not yet been activated. There is a link from EPD to the individual documentation, however. The compatibility page update is also lagging a little. Everything should be available through normal channels by end
Re: 7.5 download problems?
Barber, David wrote: ** Has anyone else successfully downloaded the full 7.5 server/suite yet? Both a colleague and I have downloaded 7.5, only to find a corrupt .zip archive . Regards Dave Dave, I was able to download the zip files for 7.5 - although at 738 MB it is quite a big download. I have even managed to install it successfully first time (although being a beta tester meant I could zip through all the configuration screens without thinking too hard about the questions!) Cheers, Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 download problems?
Title: 7.5 download problems? ** does anybody have the compatibility Matrix of this product? I couldn't find it at http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_158340_0,00.html Thanks in advance Serouche Ian Trimnell wrote: ** Barber, David wrote: ** Has anyone else successfully downloaded the full 7.5 server/suite yet? Both a colleague and I have downloaded 7.5, only to find a corrupt .zip archive . Regards Dave Dave, I was able to download the zip files for 7.5 - although at 738 MB it is quite a big download. I have even managed to install it successfully first time (although being a beta tester meant I could zip through all the configuration screens without thinking too hard about the questions!) Cheers, Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
Re: 7.5 download problems?
Remedy Maniac wrote: ** does anybody have the compatibility Matrix of this product? I couldn't find it at http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_158340_0,00.html Thanks in advance Serouche Serouche, David Easter said on Friday (take a look in the ARSlist Archive): Because of internal processes, different deliverables of the release come out at different times of the day (or days). So the EPD is up, but the documentation section in Support Central has not yet been activated. There is a link from EPD to the individual documentation, however. The compatibility page update is also lagging a little. Everything should be available through normal channels by end of day Monday if things continue to go well. Hope this helps, Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 download problems?
Sybase is not supported on Linux. It is supported on the following (as per the matrix): Platform Minimum Operating System version Sybase ASE 12.5.3 Solaris 9, IBM AIX 5L 5.3, HP-UX 11iv2 Note that these represent minimum OS and DB versions that are supported. Not sure what you meant about the client, but clients (i.e. Dev Studio and Remedy User) are only supported on Windows based platforms: Minimum Operating System Version AR System Clients Windows Vista (32-bit only), XP (32 bit only) AR System User Tool AR System Developer Studio Windows 2003 (32 or x64) AR System Developer Studio Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of Remedy Maniac Sent: Mon 1/19/2009 8:17 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 download problems? ** many thanks for this answer Ian. I now got the Matrix. Something which is unclear: is Sybase on Linux supported? My understanding is that the answer for the client part is : Yes. But I don't get the point for the server side. Would anybody have more infos on this point? Many thanks in advance Ian Trimnell wrote: ** Remedy Maniac wrote: ** does anybody have the compatibility Matrix of this product? I couldn't find it at http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_158340_0,00.html Thanks in advance Serouche Serouche, David Easter said on Friday (take a look in the ARSlist Archive): Because of internal processes, different deliverables of the release come out at different times of the day (or days). So the EPD is up, but the documentation section in Support Central has not yet been activated. There is a link from EPD to the individual documentation, however. The compatibility page update is also lagging a little. Everything should be available through normal channels by end of day Monday if things continue to go well. Hope this helps, Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 download problems?
I tried repeatedly to download the zip files today with no success. Our proxy server which scans archives for viruses etc. reported a file type mismatch so from my side it looks like at least one of the files may be corrupt on the BMC side; the file with the client software reported that it downloaded but it was a 0k file. I went back a couple of hours ago and after clicking on the link to download my browser just kept chugging away and never started the download; that happened from two different machines on my side so I assumed that there was a problem on the BMC side. Maybe they are getting hammered with download requests today and the servers can't keep up. -Rick From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barber, David Sent: Monday, January 19, 2009 6:51 AM To: arslist@ARSLIST.ORG Subject: 7.5 download problems? ** Has anyone else successfully downloaded the full 7.5 server/suite yet? Both a colleague and I have downloaded 7.5, only to find a corrupt .zip archive . Regards Dave This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 download problems?
While I'm obviously on the inside, I was able to download the client software zip file for English - Microsoft Windows/NT version of AR System 7.5.00 successfully from the EPD site. From that zip file, I was able to install both the Remedy User client and the Dev Studio client. i.e. this file: AR System Clients: User, Alert, Developer Studio, Data Import Version 7.5.00 - Windows outbind://108/epd/faces/download.jsp?ein=97064ersln=88698pvsn=LP757.7 .5.00 If that is the same file you're trying to download, I would say it's not a corrupted zip file. Perhaps it is, as mentioned, an issue of the download site itself. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Westbrock Sent: Monday, January 19, 2009 1:38 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 download problems? ** I tried repeatedly to download the zip files today with no success. Our proxy server which scans archives for viruses etc. reported a file type mismatch so from my side it looks like at least one of the files may be corrupt on the BMC side; the file with the client software reported that it downloaded but it was a 0k file. I went back a couple of hours ago and after clicking on the link to download my browser just kept chugging away and never started the download; that happened from two different machines on my side so I assumed that there was a problem on the BMC side. Maybe they are getting hammered with download requests today and the servers can't keep up. -Rick From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barber, David Sent: Monday, January 19, 2009 6:51 AM To: arslist@ARSLIST.ORG Subject: 7.5 download problems? ** Has anyone else successfully downloaded the full 7.5 server/suite yet? Both a colleague and I have downloaded 7.5, only to find a corrupt .zip archive . Regards Dave This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
