Re: 7.5 or 7.6
Yes, using JAWS 7.0.1 results in the field data being read. Still didnt address the images and trim text issues. It never did. The reason we tried JAWS 10 is because JAWS 7.0.1 is off Freedoms support matrix now. Has been for a while. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, October 26, 2009 2:17 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Ø These were the biggest issues encountered in a 4-5 hour brief run through on 7.5 (via mid-tier) with JAWS 10. Unfortunately, JAWS 10 implements changes that are incompatible with how structures are read with JAWS 7.0.1 which is what AR System 7.5.00 (and therefore ITSM 7.x) was coded against. BMC is attempting to compensate for this incompatibility introduced by Freedom Scientific in our AR System 8.0.00 release, which will support JAWS 10. For apples to apples review, it would be best to use JAWS 7.0.1 which is stated in the compatibility matrix as the supported screen reader for use with AR System 7.5.00. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Powell Sent: Monday, October 26, 2009 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Yes, I already have. The main concerns center around: The status flow bar and the significant use of images (which are not read by a screen reader and are not recognized as a tab stop). Images cannot be the only means to convey a message/result/status. Trim text which are not read by a screen reader and not recognized as a tab stop. Trim text cannot be the only means to convey a message/result/status. Field data is not automatically read by JAWS and the key commands to enforce data reads are not consistent. NOTE: In JAWS 7 data was read automatically. So it seems some functionality has been lost either in the application or it might be a JAWS 10 thing, but we have not been able to find a JAWS 10 setting for this. Field tabbing issues. Tabbing in order is extremely important. Data visualization fields. These were the biggest issues encountered in a 4-5 hour brief run through on 7.5 (via mid-tier) with JAWS 10. More issues as encountered are being reported. Regards, Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, October 26, 2009 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Tim, If you know of specific defects that affect the usability of AR System 7.5.00 for disabled persons, please do contact BMC Support and log those defects so they can be corrected. Significant effort has been taken by BMC in recent releases to ensure that the web client follows the guidelines set forward by Section 508 to the maximum extent possible. BMC is confident that our AR System based solutions can meet or exceed the review processes of agencies in the area of Section 508 and we have, in fact, passed those reviews in many large U.S. Government agencies. A Voluntary Product Assessment Template (VPAT) can be made upon request to any customer who needs further information on this topic. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: 7.5 or 7.6
Ø These were the biggest issues encountered in a 4-5 hour brief run through on 7.5 (via mid-tier) with JAWS 10. Unfortunately, JAWS 10 implements changes that are incompatible with how structures are read with JAWS 7.0.1 - which is what AR System 7.5.00 (and therefore ITSM 7.x) was coded against. BMC is attempting to compensate for this incompatibility introduced by Freedom Scientific in our AR System 8.0.00 release, which will support JAWS 10. For "apples to apples" review, it would be best to use JAWS 7.0.1 - which is stated in the compatibility matrix as the supported screen reader - for use with AR System 7.5.00. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Powell Sent: Monday, October 26, 2009 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Yes, I already have. The main concerns center around: The status flow bar and the significant use of images (which are not read by a screen reader and are not recognized as a tab stop). Images cannot be the only means to convey a message/result/status. Trim text which are not read by a screen reader and not recognized as a tab stop. Trim text cannot be the only means to convey a message/result/status. Field data is not automatically read by JAWS and the key commands to enforce data reads are not consistent. NOTE: In JAWS 7 data was read automatically. So it seems some functionality has been lost either in the application or it might be a JAWS 10 thing, but we have not been able to find a JAWS 10 setting for this. Field tabbing issues. Tabbing in order is extremely important. Data visualization fields. These were the biggest issues encountered in a 4-5 hour brief run through on 7.5 (via mid-tier) with JAWS 10. More issues as encountered are being reported. Regards, Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, October 26, 2009 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Tim, If you know of specific defects that affect the usability of AR System 7.5.00 for disabled persons, please do contact BMC Support and log those defects so they can be corrected. Significant effort has been taken by BMC in recent releases to ensure that the web client follows the guidelines set forward by Section 508 to the maximum extent possible. BMC is confident that our AR System based solutions can meet or exceed the review processes of agencies in the area of Section 508 - and we have, in fact, passed those reviews in many large U.S. Government agencies. A Voluntary Product Assessment Template (VPAT) can be made upon request to any customer who needs further information on this topic. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Powell Sent: Monday, October 26, 2009 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Oh, I'd dare guess those are the LEAST of the section 508 compliance issues. Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, October 26, 2009 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** There were some places where the alt tag was incorrect - for example on buttons for increasing or lowering weight. Those have been corrected, to the best of my knowledge, in ITSM 7.6 applications. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E. Sent: Monday, October 19, 2009 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** What are the issues with 508 compliance? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of m
Re: 7.5 or 7.6
And if you recall, I was part of one of those "large U.S. Government Agencies" efforts. Probably the biggest one you had to deal with. But we had to do some MAJOR re-work of the app we had at that time (5.5) in order to get that sign-off. The strategies we used and developed partnering with BMC were not fully utilized in 7.5. For example, we had to convert every single piece of trim text to character fields displayed as text so that they could be recognized as a tab stop by JAWS and WindowEyes. We had to develop a totally keyboard functional "field level help" system. We had to strip out images and replace them with character fields containing data that could be read by a screen reader. These were just a few. As a result of that effort with us, BMC came up with some great new coding ideas and functionality that was released as part of the 7.0 code line and some good new strategies in implementation. But (IMHO), it's not the technology or strategy that is missing, it's the lack of implementation of that technology or strategy. I understand that the effort required to deliver a truly Section 508 compliant app is tremendous, but.. Regards, Tim From: Timothy Powell [mailto:timothy.pow...@pbs-consulting.com] Sent: Monday, October 26, 2009 1:12 PM To: 'arslist@ARSLIST.ORG' Subject: RE: 7.5 or 7.6 Yes, I already have. The main concerns center around: The status flow bar and the significant use of images (which are not read by a screen reader and are not recognized as a tab stop). Images cannot be the only means to convey a message/result/status. Trim text which are not read by a screen reader and not recognized as a tab stop. Trim text cannot be the only means to convey a message/result/status. Field data is not automatically read by JAWS and the key commands to enforce data reads are not consistent. NOTE: In JAWS 7 data was read automatically. So it seems some functionality has been lost either in the application or it might be a JAWS 10 thing, but we have not been able to find a JAWS 10 setting for this. Field tabbing issues. Tabbing in order is extremely important. Data visualization fields. These were the biggest issues encountered in a 4-5 hour brief run through on 7.5 (via mid-tier) with JAWS 10. More issues as encountered are being reported. Regards, Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, October 26, 2009 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Tim, If you know of specific defects that affect the usability of AR System 7.5.00 for disabled persons, please do contact BMC Support and log those defects so they can be corrected. Significant effort has been taken by BMC in recent releases to ensure that the web client follows the guidelines set forward by Section 508 to the maximum extent possible. BMC is confident that our AR System based solutions can meet or exceed the review processes of agencies in the area of Section 508 - and we have, in fact, passed those reviews in many large U.S. Government agencies. A Voluntary Product Assessment Template (VPAT) can be made upon request to any customer who needs further information on this topic. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Powell Sent: Monday, October 26, 2009 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Oh, I'd dare guess those are the LEAST of the section 508 compliance issues. Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, October 26, 2009 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** There were some places where the alt tag was incorrect - for example on buttons for increasing or lowering weight. Those have been corrected, to the best of my knowledge, in ITSM 7.6 applications. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E. Sent: Monday, October 19, 2009 11:56 AM To: arslist@ARSLIST.
Re: 7.5 or 7.6
Yes, I already have. The main concerns center around: The status flow bar and the significant use of images (which are not read by a screen reader and are not recognized as a tab stop). Images cannot be the only means to convey a message/result/status. Trim text which are not read by a screen reader and not recognized as a tab stop. Trim text cannot be the only means to convey a message/result/status. Field data is not automatically read by JAWS and the key commands to enforce data reads are not consistent. NOTE: In JAWS 7 data was read automatically. So it seems some functionality has been lost either in the application or it might be a JAWS 10 thing, but we have not been able to find a JAWS 10 setting for this. Field tabbing issues. Tabbing in order is extremely important. Data visualization fields. These were the biggest issues encountered in a 4-5 hour brief run through on 7.5 (via mid-tier) with JAWS 10. More issues as encountered are being reported. Regards, Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, October 26, 2009 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Tim, If you know of specific defects that affect the usability of AR System 7.5.00 for disabled persons, please do contact BMC Support and log those defects so they can be corrected. Significant effort has been taken by BMC in recent releases to ensure that the web client follows the guidelines set forward by Section 508 to the maximum extent possible. BMC is confident that our AR System based solutions can meet or exceed the review processes of agencies in the area of Section 508 - and we have, in fact, passed those reviews in many large U.S. Government agencies. A Voluntary Product Assessment Template (VPAT) can be made upon request to any customer who needs further information on this topic. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Powell Sent: Monday, October 26, 2009 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Oh, I'd dare guess those are the LEAST of the section 508 compliance issues. Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, October 26, 2009 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** There were some places where the alt tag was incorrect - for example on buttons for increasing or lowering weight. Those have been corrected, to the best of my knowledge, in ITSM 7.6 applications. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E. Sent: Monday, October 19, 2009 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** What are the issues with 508 compliance? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of michael campbell Sent: Friday, October 16, 2009 6:35 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Pretty sure 7.6 is going to fix the 508 compliance issues. I think 7.6 gets released very soon. mike _ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: 7.5 or 7.6
Tim, If you know of specific defects that affect the usability of AR System 7.5.00 for disabled persons, please do contact BMC Support and log those defects so they can be corrected. Significant effort has been taken by BMC in recent releases to ensure that the web client follows the guidelines set forward by Section 508 to the maximum extent possible. BMC is confident that our AR System based solutions can meet or exceed the review processes of agencies in the area of Section 508 - and we have, in fact, passed those reviews in many large U.S. Government agencies. A Voluntary Product Assessment Template (VPAT) can be made upon request to any customer who needs further information on this topic. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Powell Sent: Monday, October 26, 2009 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Oh, I'd dare guess those are the LEAST of the section 508 compliance issues. Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, October 26, 2009 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** There were some places where the alt tag was incorrect - for example on buttons for increasing or lowering weight. Those have been corrected, to the best of my knowledge, in ITSM 7.6 applications. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E. Sent: Monday, October 19, 2009 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** What are the issues with 508 compliance? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of michael campbell Sent: Friday, October 16, 2009 6:35 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Pretty sure 7.6 is going to fix the 508 compliance issues. I think 7.6 gets released very soon. mike _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: 7.5 or 7.6
Oh, I'd dare guess those are the LEAST of the section 508 compliance issues. Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, October 26, 2009 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** There were some places where the alt tag was incorrect - for example on buttons for increasing or lowering weight. Those have been corrected, to the best of my knowledge, in ITSM 7.6 applications. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E. Sent: Monday, October 19, 2009 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** What are the issues with 508 compliance? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of michael campbell Sent: Friday, October 16, 2009 6:35 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Pretty sure 7.6 is going to fix the 508 compliance issues. I think 7.6 gets released very soon. mike _ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: 7.5 or 7.6
There were some places where the alt tag was incorrect - for example on buttons for increasing or lowering weight. Those have been corrected, to the best of my knowledge, in ITSM 7.6 applications. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E. Sent: Monday, October 19, 2009 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** What are the issues with 508 compliance? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of michael campbell Sent: Friday, October 16, 2009 6:35 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Pretty sure 7.6 is going to fix the 508 compliance issues. I think 7.6 gets released very soon. mike _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: 7.5 or 7.6
What are the issues with 508 compliance? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of michael campbell Sent: Friday, October 16, 2009 6:35 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Pretty sure 7.6 is going to fix the 508 compliance issues. I think 7.6 gets released very soon. mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: 7.5 or 7.6
Thanks On Mon, Oct 19, 2009 at 9:02 AM, Kelly Deaver wrote: > ** ITSM and SRM 7.6 are Released > > Kelly Deaver > Effective Technologies > www.effect-tech.com > > kdea...@kellydeaver.com (ARSlist mail) > ke...@effect-tech.com (Business mail) > > > > Original Message > Subject: Re: 7.5 or 7.6 > From: michael campbell > Date: Fri, October 16, 2009 5:34 pm > To: arslist@ARSLIST.ORG > > ** Pretty sure 7.6 is going to fix the 508 compliance issues. I think 7.6 > gets released very soon. > > mike > > -- > Date: Fri, 16 Oct 2009 11:08:49 -0400 > From: bso...@scholastic.com > Subject: Re: 7.5 or 7.6 > To: arslist@ARSLIST.ORG > > ** Chris I am in the same boat as you. Looking at moving everything to > 7.5. Did not know there was going to be an ITSM 7.6. It has been released on > the BMC website. > > Brian > > -- > *From:*Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *strauss > *Sent:*Wednesday, September 09, 2009 7:01 PM > *To:*arsl...@arslist.org > *Subject:*Re: 7.5 or 7.6 > > ** > > Thanks… that is helpful to know. I’m sure we’ll be hearing more before > much longer. > > > > Christopher Strauss, Ph.D. > > Call Tracking Administration Manager > > University of North Texas Computing & IT Center > > http://itsm.unt.edu/ > > > > *From:*Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Easter, > David > *Sent:*Wednesday, September 09, 2009 5:53 PM > *To:*arsl...@arslist.org > *Subject:*Re: 7.5 or 7.6 > > > > ** > > Since it’s not yet released – and apps aren’t in my direct circle of > control – I can’t speak too much about that. But primarily the new version > centers around implementing further simplified best practice views – which > started with Service Desk in ITSM 7.5.x – and additional KPI & ROI > reporting/dashboards. > > > > -David J. Easter > > Sr. Product Manager, Solution Strategy and Development > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > > > *From:*Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *strauss > *Sent:*Wednesday, September 09, 2009 3:36 PM > *To:*arsl...@arslist.org > *Subject:*Re: 7.5 or 7.6 > > > > ** > > So what is ITSM 7.6 ?... 7.5 with working installers and better QA (I hope, > especially in the case of Atrium Core)? Or are they re-designing it yet > again, meaning that the interfaces and blocks of code in the plumbing will > change too? Or, is 7.6 just 7.5 with better integration to the non-Remedy > applications in the BMC arsenal (which would imply even more changes to the > Atrium Core)? > > > > It would be helpful to know that while we are trying to plan for an upgrade > or migration from 7.1/7.0.3 to 7.5/7.5 within the next 6 months. Code > quality, or lack thereof in the upgrade installers, has already delayed that > into or past the fall semester. > > > > Christopher Strauss, Ph.D. > > Call Tracking Administration Manager > > University of North Texas Computing & IT Center > > http://itsm.unt.edu/ > > > > *From:*Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Easter, > David > *Sent:*Wednesday, September 09, 2009 4:43 PM > *To:*arsl...@arslist.org > *Subject:*Re: 7.5 or 7.6 > > > > ** > > First off – this is where being very specific about Company, brand, product > name and version is important. I posted a blog entry about this on BMC DN: > > > > > http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2009/01/21/company-brand-product-version---why-all-are-important-to-keep-straight > > > > Several BMC Remedy applications will soon be revisioning to a version of > 7.6. For example, applications within the ITSM suite of products (Change > Management, Asset Management, Service Desk) will be revisioning collectively > as BMC Remedy ITSM 7.6. Other applications may also revision to a version > 7.6 over the next several months. > > > > AR System is *not*revisioning to version 7.6 in that same time frame. AR > System will remain at version 7.5.00 until the next major re
Re: 7.5 or 7.6
** ITSM and SRM 7.6 are Released Kelly DeaverEffective Technologieswww.effect-tech.comkdea...@kellydeaver.com (ARSlist mail)ke...@effect-tech.com (Business mail) Original Message Subject: Re: 7.5 or 7.6From: michael campbell Date: Fri, October 16, 2009 5:34 pmTo: arslist@ARSLIST.ORG** Pretty sure 7.6 is going to fix the 508 compliance issues. I think 7.6 gets released very soon. mike Date: Fri, 16 Oct 2009 11:08:49 -0400From: bso...@scholastic.comSubject: Re: 7.5 or 7.6To: arslist@ARSLIST.ORG** Chris I am in the same boat as you. Looking at moving everything to 7.5. Did not know there was going to be an ITSM 7.6. It has been released on the BMC website. Brian From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of straussSent:Wednesday, September 09, 2009 7:01 PMTo:arslist@ARSLIST.ORGSubject:Re: 7.5 or 7.6 ** Thanks… that is helpful to know. I’m sure we’ll be hearing more before much longer. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, DavidSent:Wednesday, September 09, 2009 5:53 PMTo:arslist@ARSLIST.ORGSubject:Re: 7.5 or 7.6 ** Since it’s not yet released – and apps aren’t in my direct circle of control – I can’t speak too much about that. But primarily the new version centers around implementing further simplified best practice views – which started with Service Desk in ITSM 7.5.x – and additional KPI & ROI reporting/dashboards. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of straussSent:Wednesday, September 09, 2009 3:36 PMTo:arslist@ARSLIST.ORGSubject:Re: 7.5 or 7.6 ** So what is ITSM 7.6 ?... 7.5 with working installers and better QA (I hope, especially in the case of Atrium Core)? Or are they re-designing it yet again, meaning that the interfaces and blocks of code in the plumbing will change too? Or, is 7.6 just 7.5 with better integration to the non-Remedy applications in the BMC arsenal (which would imply even more changes to the Atrium Core)? It would be helpful to know that while we are trying to plan for an upgrade or migration from 7.1/7.0.3 to 7.5/7.5 within the next 6 months. Code quality, or lack thereof in the upgrade installers, has already delayed that into or past the fall semester. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, DavidSent:Wednesday, September 09, 2009 4:43 PMTo:arslist@ARSLIST.ORGSubject:Re: 7.5 or 7.6 ** First off – this is where being very specific about Company, brand, product name and version is important. I posted a blog entry about this on BMC DN: http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2009/01/21/company-brand-product-version---why-all-are-important-to-keep-straight Several BMC Remedy applications will soon be revisioning to a version of 7.6. For example, applications within the ITSM suite of products (Change Management, Asset Management, Service Desk) will be revisioning collectively as BMC Remedy ITSM 7.6. Other applications may also revision to a version 7.6 over the next several months. AR System is notrevisioning to version 7.6 in that same time frame. AR System will remain at version 7.5.00 until the next major release – which is tentatively scheduled to occur in mid 2010. The tentative numbering for the next AR System release is 8.0.00. When AR System 8.0.00 releases, then AR System 7.0.01 would become unsupported. When AR System 8.0.00 releases, the supported AR System versions would then be 8.0.00, 7.5.00 and 7.1.00. 7.1.00 would be the C-2 release and thus be in “limited support” as per the BMC Product Support Policy. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongwingSent:Wednesday, September 09, 2009
Re: 7.5 or 7.6
Pretty sure 7.6 is going to fix the 508 compliance issues. I think 7.6 gets released very soon. mike Date: Fri, 16 Oct 2009 11:08:49 -0400 From: bso...@scholastic.com Subject: Re: 7.5 or 7.6 To: arslist@ARSLIST.ORG ** Chris I am in the same boat as you. Looking at moving everything to 7.5. Did not know there was going to be an ITSM 7.6. It has been released on the BMC website. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Wednesday, September 09, 2009 7:01 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Thanks… that is helpful to know. I’m sure we’ll be hearing more before much longer. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, September 09, 2009 5:53 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Since it’s not yet released – and apps aren’t in my direct circle of control – I can’t speak too much about that. But primarily the new version centers around implementing further simplified best practice views – which started with Service Desk in ITSM 7.5.x – and additional KPI & ROI reporting/dashboards. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Wednesday, September 09, 2009 3:36 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** So what is ITSM 7.6 ?... 7.5 with working installers and better QA (I hope, especially in the case of Atrium Core)? Or are they re-designing it yet again, meaning that the interfaces and blocks of code in the plumbing will change too? Or, is 7.6 just 7.5 with better integration to the non-Remedy applications in the BMC arsenal (which would imply even more changes to the Atrium Core)? It would be helpful to know that while we are trying to plan for an upgrade or migration from 7.1/7.0.3 to 7.5/7.5 within the next 6 months. Code quality, or lack thereof in the upgrade installers, has already delayed that into or past the fall semester. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, September 09, 2009 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** First off – this is where being very specific about Company, brand, product name and version is important. I posted a blog entry about this on BMC DN: http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2009/01/21/company-brand-product-version---why-all-are-important-to-keep-straight Several BMC Remedy applications will soon be revisioning to a version of 7.6. For example, applications within the ITSM suite of products (Change Management, Asset Management, Service Desk) will be revisioning collectively as BMC Remedy ITSM 7.6. Other applications may also revision to a version 7.6 over the next several months. AR System is not revisioning to version 7.6 in that same time frame. AR System will remain at version 7.5.00 until the next major release – which is tentatively scheduled to occur in mid 2010. The tentative numbering for the next AR System release is 8.0.00. When AR System 8.0.00 releases, then AR System 7.0.01 would become unsupported. When AR System 8.0.00 releases, the supported AR System versions would then be 8.0.00, 7.5.00 and 7.1.00. 7.1.00 would be the C-2 release and thus be in “limited support” as per the BMC Product Support Policy. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, September 09, 2009 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Where are you seeing 7.6 info? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sen
Re: 7.5 or 7.6
Chris I am in the same boat as you. Looking at moving everything to 7.5. Did not know there was going to be an ITSM 7.6. It has been released on the BMC website. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Wednesday, September 09, 2009 7:01 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Thanks... that is helpful to know. I'm sure we'll be hearing more before much longer. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ <http://itsm.unt.edu/> From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, September 09, 2009 5:53 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Since it's not yet released - and apps aren't in my direct circle of control - I can't speak too much about that. But primarily the new version centers around implementing further simplified best practice views - which started with Service Desk in ITSM 7.5.x - and additional KPI & ROI reporting/dashboards. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Wednesday, September 09, 2009 3:36 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** So what is ITSM 7.6 ?... 7.5 with working installers and better QA (I hope, especially in the case of Atrium Core)? Or are they re-designing it yet again, meaning that the interfaces and blocks of code in the plumbing will change too? Or, is 7.6 just 7.5 with better integration to the non-Remedy applications in the BMC arsenal (which would imply even more changes to the Atrium Core)? It would be helpful to know that while we are trying to plan for an upgrade or migration from 7.1/7.0.3 to 7.5/7.5 within the next 6 months. Code quality, or lack thereof in the upgrade installers, has already delayed that into or past the fall semester. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, September 09, 2009 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** First off - this is where being very specific about Company, brand, product name and version is important. I posted a blog entry about this on BMC DN: http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_fo undation_technologies/bmc_remedy_ar_system/blog/2009/01/21/company-brand -product-version---why-all-are-important-to-keep-straight Several BMC Remedy applications will soon be revisioning to a version of 7.6. For example, applications within the ITSM suite of products (Change Management, Asset Management, Service Desk) will be revisioning collectively as BMC Remedy ITSM 7.6. Other applications may also revision to a version 7.6 over the next several months. AR System is not revisioning to version 7.6 in that same time frame. AR System will remain at version 7.5.00 until the next major release - which is tentatively scheduled to occur in mid 2010. The tentative numbering for the next AR System release is 8.0.00. When AR System 8.0.00 releases, then AR System 7.0.01 would become unsupported. When AR System 8.0.00 releases, the supported AR System versions would then be 8.0.00, 7.5.00 and 7.1.00. 7.1.00 would be the C-2 release and thus be in "limited support" as per the BMC Product Support Policy. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, September 09, 2009 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Where are you seeing 7.6 info? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, September 09, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: 7.5 or 7.6 ** Al
Re: 7.5 or 7.6
Thanks David. Kevin Begosh, RSP Remedy Development ACE-IT IS&GS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, September 10, 2009 9:53 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** As per the BMC Product Support Policy mentioned: http://www.bmc.com/support/product-support-policy.html Limited Support As a product enters a limited support phase, the following guidelines apply: * New enhancements will not be made to the version/release * Customer Support will direct customers to existing fixes/patches and workarounds applicable to the reported case * BMC Software will only develop fixes for problems of high technical impact or business exposure for the customer. The degree of impact and exposure and the consequent activities will be determined jointly by the customer and BMC Software representatives * Customer Support may direct customers to upgrade to a more current version/release of the product -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Thursday, September 10, 2009 6:52 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** David, When you say 7.1 will have "Limited" support when 8 rolls out, do you have any documentation on what "Limited" means. I am on 7.1 right now and looking to upgrade to 7.5 but it might not get done by mid 2010. Thanks, Kevin Begosh, RSP 301-791-3540 Phone 240-291-2467 Cell From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, September 09, 2009 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** First off - this is where being very specific about Company, brand, product name and version is important. I posted a blog entry about this on BMC DN: http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2009/01/21/company-brand-product-version---why-all-are-important-to-keep-straight Several BMC Remedy applications will soon be revisioning to a version of 7.6. For example, applications within the ITSM suite of products (Change Management, Asset Management, Service Desk) will be revisioning collectively as BMC Remedy ITSM 7.6. Other applications may also revision to a version 7.6 over the next several months. AR System is not revisioning to version 7.6 in that same time frame. AR System will remain at version 7.5.00 until the next major release - which is tentatively scheduled to occur in mid 2010. The tentative numbering for the next AR System release is 8.0.00. When AR System 8.0.00 releases, then AR System 7.0.01 would become unsupported. When AR System 8.0.00 releases, the supported AR System versions would then be 8.0.00, 7.5.00 and 7.1.00. 7.1.00 would be the C-2 release and thus be in "limited support" as per the BMC Product Support Policy. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, September 09, 2009 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Where are you seeing 7.6 info? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, September 09, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: 7.5 or 7.6 ** All, I am starting to see some info from BMC on 7.6. So I need to ask is 7.5 already being surpassed by 7.6 or are my old eyes playing tricks on me? If there is a 7.6, does that mean that support for 7.0.0 is now over? To all thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com<mailto:hbr4...@gmail.com> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Spons
Re: 7.5 or 7.6
As per the BMC Product Support Policy mentioned: http://www.bmc.com/support/product-support-policy.html Limited Support As a product enters a limited support phase, the following guidelines apply: * New enhancements will not be made to the version/release * Customer Support will direct customers to existing fixes/patches and workarounds applicable to the reported case * BMC Software will only develop fixes for problems of high technical impact or business exposure for the customer. The degree of impact and exposure and the consequent activities will be determined jointly by the customer and BMC Software representatives * Customer Support may direct customers to upgrade to a more current version/release of the product -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Thursday, September 10, 2009 6:52 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** David, When you say 7.1 will have "Limited" support when 8 rolls out, do you have any documentation on what "Limited" means. I am on 7.1 right now and looking to upgrade to 7.5 but it might not get done by mid 2010. Thanks, Kevin Begosh, RSP 301-791-3540 Phone 240-291-2467 Cell From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, September 09, 2009 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** First off - this is where being very specific about Company, brand, product name and version is important. I posted a blog entry about this on BMC DN: http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2009/01/21/company-brand-product-version---why-all-are-important-to-keep-straight Several BMC Remedy applications will soon be revisioning to a version of 7.6. For example, applications within the ITSM suite of products (Change Management, Asset Management, Service Desk) will be revisioning collectively as BMC Remedy ITSM 7.6. Other applications may also revision to a version 7.6 over the next several months. AR System is not revisioning to version 7.6 in that same time frame. AR System will remain at version 7.5.00 until the next major release - which is tentatively scheduled to occur in mid 2010. The tentative numbering for the next AR System release is 8.0.00. When AR System 8.0.00 releases, then AR System 7.0.01 would become unsupported. When AR System 8.0.00 releases, the supported AR System versions would then be 8.0.00, 7.5.00 and 7.1.00. 7.1.00 would be the C-2 release and thus be in "limited support" as per the BMC Product Support Policy. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, September 09, 2009 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Where are you seeing 7.6 info? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, September 09, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: 7.5 or 7.6 ** All, I am starting to see some info from BMC on 7.6. So I need to ask is 7.5 already being surpassed by 7.6 or are my old eyes playing tricks on me? If there is a 7.6, does that mean that support for 7.0.0 is now over? To all thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com<mailto:hbr4...@gmail.com> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: 7.5 or 7.6
** If you check out the sessions for WWRUG you will notice there are three on What's new in AM/CM/SD being delivered by BMC Product Managers... good place to get a look at the latest.. I'm don't know for sure but that MAY be a peak at 7.6 Kelly Deaver kdea...@kellydeaver.com ke...@effect-tech.com Original Message Subject: Re: 7.5 or 7.6From: "Easter, David" Date: Wed, September 09, 2009 5:53 pmTo: arslist@ARSLIST.ORG** Since it’s not yet released – and apps aren’t in my direct circle of control – I can’t speak too much about that. But primarily the new version centers around implementing further simplified best practice views – which started with Service Desk in ITSM 7.5.x – and additional KPI & ROI reporting/dashboards. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of straussSent: Wednesday, September 09, 2009 3:36 PMTo: arslist@ARSLIST.ORGSubject: Re: 7.5 or 7.6 ** So what is ITSM 7.6 ?... 7.5 with working installers and better QA (I hope, especially in the case of Atrium Core)? Or are they re-designing it yet again, meaning that the interfaces and blocks of code in the plumbing will change too? Or, is 7.6 just 7.5 with better integration to the non-Remedy applications in the BMC arsenal (which would imply even more changes to the Atrium Core)? It would be helpful to know that while we are trying to plan for an upgrade or migration from 7.1/7.0.3 to 7.5/7.5 within the next 6 months. Code quality, or lack thereof in the upgrade installers, has already delayed that into or past the fall semester. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, DavidSent: Wednesday, September 09, 2009 4:43 PMTo: arslist@ARSLIST.ORGSubject: Re: 7.5 or 7.6 ** First off – this is where being very specific about Company, brand, product name and version is important. I posted a blog entry about this on BMC DN: http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2009/01/21/company-brand-product-version---why-all-are-important-to-keep-straight Several BMC Remedy applications will soon be revisioning to a version of 7.6. For example, applications within the ITSM suite of products (Change Management, Asset Management, Service Desk) will be revisioning collectively as BMC Remedy ITSM 7.6. Other applications may also revision to a version 7.6 over the next several months. AR System is not revisioning to version 7.6 in that same time frame. AR System will remain at version 7.5.00 until the next major release – which is tentatively scheduled to occur in mid 2010. The tentative numbering for the next AR System release is 8.0.00. When AR System 8.0.00 releases, then AR System 7.0.01 would become unsupported. When AR System 8.0.00 releases, the supported AR System versions would then be 8.0.00, 7.5.00 and 7.1.00. 7.1.00 would be the C-2 release and thus be in “limited support” as per the BMC Product Support Policy. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongwingSent: Wednesday, September 09, 2009 2:28 PMTo: arslist@ARSLIST.ORGSubject: Re: 7.5 or 7.6 ** Where are you seeing 7.6 info? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard RichterSent: Wednesday, September 09, 2009 3:05 PMTo: arslist@ARSLIST.ORGSubject: 7.5 or 7.6 ** All, I am starting to see some info from BMC on 7.6. So I need to ask is 7.5 already being surpassed by 7.6 or are my old eyes playing tricks on me? If there is a 7.6, does that mean that support for 7.0.0 is now over? To all thanks, Howard -- Howard RichterRed Hat Certified TechnicianCompTIA Linux+ CertifiedITIL Foundation Certified E-Mail = hbr4...@gmail.comLinkedIn Profile = "" href="http://www.linkedin.com/in/hbr4270" target=_blank mce_alnkHKjW2Swtf7="http://www.linkedin.c
Re: 7.5 or 7.6
David, When you say 7.1 will have "Limited" support when 8 rolls out, do you have any documentation on what "Limited" means. I am on 7.1 right now and looking to upgrade to 7.5 but it might not get done by mid 2010. Thanks, Kevin Begosh, RSP 301-791-3540 Phone 240-291-2467 Cell From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, September 09, 2009 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** First off - this is where being very specific about Company, brand, product name and version is important. I posted a blog entry about this on BMC DN: http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2009/01/21/company-brand-product-version---why-all-are-important-to-keep-straight Several BMC Remedy applications will soon be revisioning to a version of 7.6. For example, applications within the ITSM suite of products (Change Management, Asset Management, Service Desk) will be revisioning collectively as BMC Remedy ITSM 7.6. Other applications may also revision to a version 7.6 over the next several months. AR System is not revisioning to version 7.6 in that same time frame. AR System will remain at version 7.5.00 until the next major release - which is tentatively scheduled to occur in mid 2010. The tentative numbering for the next AR System release is 8.0.00. When AR System 8.0.00 releases, then AR System 7.0.01 would become unsupported. When AR System 8.0.00 releases, the supported AR System versions would then be 8.0.00, 7.5.00 and 7.1.00. 7.1.00 would be the C-2 release and thus be in "limited support" as per the BMC Product Support Policy. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, September 09, 2009 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Where are you seeing 7.6 info? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, September 09, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: 7.5 or 7.6 ** All, I am starting to see some info from BMC on 7.6. So I need to ask is 7.5 already being surpassed by 7.6 or are my old eyes playing tricks on me? If there is a 7.6, does that mean that support for 7.0.0 is now over? To all thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com<mailto:hbr4...@gmail.com> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: 7.5 or 7.6
David, Thanks for clearing that up. It would have been nice to have some heads up, before I started to get some e-mails talking about 7.6. Once again thanks, Howard On Wed, Sep 9, 2009 at 5:28 PM, LJ Longwing wrote: > ** Where are you seeing 7.6 info? > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Howard Richter > *Sent:* Wednesday, September 09, 2009 3:05 PM > *To:* arslist@ARSLIST.ORG > *Subject:* 7.5 or 7.6 > > ** All, > > I am starting to see some info from BMC on 7.6. So I need to ask is 7.5 > already being surpassed by 7.6 or are my old eyes playing tricks on me? > > If there is a 7.6, does that mean that support for 7.0.0 is now over? > > To all thanks, > > Howard > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = hbr4...@gmail.com > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: 7.5 or 7.6
Thanks... that is helpful to know. I'm sure we'll be hearing more before much longer. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, September 09, 2009 5:53 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Since it's not yet released - and apps aren't in my direct circle of control - I can't speak too much about that. But primarily the new version centers around implementing further simplified best practice views - which started with Service Desk in ITSM 7.5.x - and additional KPI & ROI reporting/dashboards. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Wednesday, September 09, 2009 3:36 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** So what is ITSM 7.6 ?... 7.5 with working installers and better QA (I hope, especially in the case of Atrium Core)? Or are they re-designing it yet again, meaning that the interfaces and blocks of code in the plumbing will change too? Or, is 7.6 just 7.5 with better integration to the non-Remedy applications in the BMC arsenal (which would imply even more changes to the Atrium Core)? It would be helpful to know that while we are trying to plan for an upgrade or migration from 7.1/7.0.3 to 7.5/7.5 within the next 6 months. Code quality, or lack thereof in the upgrade installers, has already delayed that into or past the fall semester. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, September 09, 2009 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** First off - this is where being very specific about Company, brand, product name and version is important. I posted a blog entry about this on BMC DN: http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2009/01/21/company-brand-product-version---why-all-are-important-to-keep-straight Several BMC Remedy applications will soon be revisioning to a version of 7.6. For example, applications within the ITSM suite of products (Change Management, Asset Management, Service Desk) will be revisioning collectively as BMC Remedy ITSM 7.6. Other applications may also revision to a version 7.6 over the next several months. AR System is not revisioning to version 7.6 in that same time frame. AR System will remain at version 7.5.00 until the next major release - which is tentatively scheduled to occur in mid 2010. The tentative numbering for the next AR System release is 8.0.00. When AR System 8.0.00 releases, then AR System 7.0.01 would become unsupported. When AR System 8.0.00 releases, the supported AR System versions would then be 8.0.00, 7.5.00 and 7.1.00. 7.1.00 would be the C-2 release and thus be in "limited support" as per the BMC Product Support Policy. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, September 09, 2009 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Where are you seeing 7.6 info? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, September 09, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: 7.5 or 7.6 ** All, I am starting to see some info from BMC on 7.6. So I need to ask is 7.5 already being surpassed by 7.6 or are my old eyes playing tricks on me? If there is a 7.6, does that mean that support for 7.0.0 is now over? To all thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com<mailto:hbr4...@gmail.com> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@ve
Re: 7.5 or 7.6
Since it's not yet released - and apps aren't in my direct circle of control - I can't speak too much about that. But primarily the new version centers around implementing further simplified best practice views - which started with Service Desk in ITSM 7.5.x - and additional KPI & ROI reporting/dashboards. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Wednesday, September 09, 2009 3:36 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** So what is ITSM 7.6 ?... 7.5 with working installers and better QA (I hope, especially in the case of Atrium Core)? Or are they re-designing it yet again, meaning that the interfaces and blocks of code in the plumbing will change too? Or, is 7.6 just 7.5 with better integration to the non-Remedy applications in the BMC arsenal (which would imply even more changes to the Atrium Core)? It would be helpful to know that while we are trying to plan for an upgrade or migration from 7.1/7.0.3 to 7.5/7.5 within the next 6 months. Code quality, or lack thereof in the upgrade installers, has already delayed that into or past the fall semester. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, September 09, 2009 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** First off - this is where being very specific about Company, brand, product name and version is important. I posted a blog entry about this on BMC DN: http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2009/01/21/company-brand-product-version---why-all-are-important-to-keep-straight Several BMC Remedy applications will soon be revisioning to a version of 7.6. For example, applications within the ITSM suite of products (Change Management, Asset Management, Service Desk) will be revisioning collectively as BMC Remedy ITSM 7.6. Other applications may also revision to a version 7.6 over the next several months. AR System is not revisioning to version 7.6 in that same time frame. AR System will remain at version 7.5.00 until the next major release - which is tentatively scheduled to occur in mid 2010. The tentative numbering for the next AR System release is 8.0.00. When AR System 8.0.00 releases, then AR System 7.0.01 would become unsupported. When AR System 8.0.00 releases, the supported AR System versions would then be 8.0.00, 7.5.00 and 7.1.00. 7.1.00 would be the C-2 release and thus be in "limited support" as per the BMC Product Support Policy. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, September 09, 2009 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Where are you seeing 7.6 info? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, September 09, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: 7.5 or 7.6 ** All, I am starting to see some info from BMC on 7.6. So I need to ask is 7.5 already being surpassed by 7.6 or are my old eyes playing tricks on me? If there is a 7.6, does that mean that support for 7.0.0 is now over? To all thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com<mailto:hbr4...@gmail.com> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives a
Re: 7.5 or 7.6
So what is ITSM 7.6 ?... 7.5 with working installers and better QA (I hope, especially in the case of Atrium Core)? Or are they re-designing it yet again, meaning that the interfaces and blocks of code in the plumbing will change too? Or, is 7.6 just 7.5 with better integration to the non-Remedy applications in the BMC arsenal (which would imply even more changes to the Atrium Core)? It would be helpful to know that while we are trying to plan for an upgrade or migration from 7.1/7.0.3 to 7.5/7.5 within the next 6 months. Code quality, or lack thereof in the upgrade installers, has already delayed that into or past the fall semester. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, September 09, 2009 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** First off - this is where being very specific about Company, brand, product name and version is important. I posted a blog entry about this on BMC DN: http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2009/01/21/company-brand-product-version---why-all-are-important-to-keep-straight Several BMC Remedy applications will soon be revisioning to a version of 7.6. For example, applications within the ITSM suite of products (Change Management, Asset Management, Service Desk) will be revisioning collectively as BMC Remedy ITSM 7.6. Other applications may also revision to a version 7.6 over the next several months. AR System is not revisioning to version 7.6 in that same time frame. AR System will remain at version 7.5.00 until the next major release - which is tentatively scheduled to occur in mid 2010. The tentative numbering for the next AR System release is 8.0.00. When AR System 8.0.00 releases, then AR System 7.0.01 would become unsupported. When AR System 8.0.00 releases, the supported AR System versions would then be 8.0.00, 7.5.00 and 7.1.00. 7.1.00 would be the C-2 release and thus be in "limited support" as per the BMC Product Support Policy. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, September 09, 2009 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Where are you seeing 7.6 info? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, September 09, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: 7.5 or 7.6 ** All, I am starting to see some info from BMC on 7.6. So I need to ask is 7.5 already being surpassed by 7.6 or are my old eyes playing tricks on me? If there is a 7.6, does that mean that support for 7.0.0 is now over? To all thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com<mailto:hbr4...@gmail.com> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: 7.5 or 7.6
David, As always you are wonderfully succinct with your information. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, September 09, 2009 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** First off - this is where being very specific about Company, brand, product name and version is important. I posted a blog entry about this on BMC DN: http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_founda tion_technologies/bmc_remedy_ar_system/blog/2009/01/21/company-brand-product -version---why-all-are-important-to-keep-straight Several BMC Remedy applications will soon be revisioning to a version of 7.6. For example, applications within the ITSM suite of products (Change Management, Asset Management, Service Desk) will be revisioning collectively as BMC Remedy ITSM 7.6. Other applications may also revision to a version 7.6 over the next several months. AR System is not revisioning to version 7.6 in that same time frame. AR System will remain at version 7.5.00 until the next major release - which is tentatively scheduled to occur in mid 2010. The tentative numbering for the next AR System release is 8.0.00. When AR System 8.0.00 releases, then AR System 7.0.01 would become unsupported. When AR System 8.0.00 releases, the supported AR System versions would then be 8.0.00, 7.5.00 and 7.1.00. 7.1.00 would be the C-2 release and thus be in "limited support" as per the BMC Product Support Policy. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, September 09, 2009 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Where are you seeing 7.6 info? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, September 09, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: 7.5 or 7.6 ** All, I am starting to see some info from BMC on 7.6. So I need to ask is 7.5 already being surpassed by 7.6 or are my old eyes playing tricks on me? If there is a 7.6, does that mean that support for 7.0.0 is now over? To all thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: 7.5 or 7.6
First off - this is where being very specific about Company, brand, product name and version is important. I posted a blog entry about this on BMC DN: http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2009/01/21/company-brand-product-version---why-all-are-important-to-keep-straight Several BMC Remedy applications will soon be revisioning to a version of 7.6. For example, applications within the ITSM suite of products (Change Management, Asset Management, Service Desk) will be revisioning collectively as BMC Remedy ITSM 7.6. Other applications may also revision to a version 7.6 over the next several months. AR System is not revisioning to version 7.6 in that same time frame. AR System will remain at version 7.5.00 until the next major release - which is tentatively scheduled to occur in mid 2010. The tentative numbering for the next AR System release is 8.0.00. When AR System 8.0.00 releases, then AR System 7.0.01 would become unsupported. When AR System 8.0.00 releases, the supported AR System versions would then be 8.0.00, 7.5.00 and 7.1.00. 7.1.00 would be the C-2 release and thus be in "limited support" as per the BMC Product Support Policy. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, September 09, 2009 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Where are you seeing 7.6 info? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, September 09, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: 7.5 or 7.6 ** All, I am starting to see some info from BMC on 7.6. So I need to ask is 7.5 already being surpassed by 7.6 or are my old eyes playing tricks on me? If there is a 7.6, does that mean that support for 7.0.0 is now over? To all thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com<mailto:hbr4...@gmail.com> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: 7.5 or 7.6
Where are you seeing 7.6 info? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, September 09, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: 7.5 or 7.6 ** All, I am starting to see some info from BMC on 7.6. So I need to ask is 7.5 already being surpassed by 7.6 or are my old eyes playing tricks on me? If there is a 7.6, does that mean that support for 7.0.0 is now over? To all thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
