Re: 7.6.4 ARS Install, Email Engine Issue
Kevin, In both 7.5 and 7.6.4 installs I found that the Email engine and the Flashboard server didn't install, I had to go into the add/remove programs, uninstall those components, and re-run the install to get them installed properly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh Sent: Sunday, May 01, 2011 4:26 PM To: arslist@ARSLIST.ORG Subject: 7.6.4 ARS Install, Email Engine Issue ** List, I am installing ARS, ITSM CMDB etc... 7.6.4. I went to install the ASServer peice first on a windows 2008 64 bit server and a SQL 2008 DB. The install appear to work okay expect the email engine failed the sanity check, it said Email Engine is down. When I went to services to try and start it, it does not exist. I went to the registry and there is an entry there but no service. Has anyone seen this? -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: 7.6.4 ARS Install, Email Engine Issue
LJ, The email engine itself is not an entry in the add remove programs but I did run the uninstall for ARS and chose email and then re-installed it and I got the same result. Maybe I could try for a third time :). Thanks for the response. Kevin On Sun, May 1, 2011 at 9:26 PM, LJ LongWing wrote: > ** > > Kevin, > > In both 7.5 and 7.6.4 installs I found that the Email engine and the > Flashboard server didn’t install, I had to go into the add/remove programs, > uninstall those components, and re-run the install to get them installed > properly. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh > *Sent:* Sunday, May 01, 2011 4:26 PM > *To:* arslist@ARSLIST.ORG > *Subject:* 7.6.4 ARS Install, Email Engine Issue > > > > ** > > List, > > I am installing ARS, ITSM CMDB etc... 7.6.4. I went to install the > ASServer peice first on a windows 2008 64 bit server and a SQL 2008 DB. The > install appear to work okay expect the email engine failed the sanity check, > it said Email Engine is down. When I went to services to try and start it, > it does not exist. I went to the registry and there is an entry there but > no service. Has anyone seen this? > > -- > Kevin Begosh > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: 7.6.4 ARS Install, Email Engine Issue
You could also try looking into the Events Viewer to see if it tells you anything under the Application Event Logs or System Events Logs... Before installing also make sure you have a compatible Java. I have installed on a similar configuration as yours and have had no problems. I had used 64 bit Java of the latest available version during the 2nd week of the release of AR System 7.6.04.. Joe From: Kevin Begosh Sent: Monday, May 02, 2011 9:06 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 ARS Install, Email Engine Issue ** LJ, The email engine itself is not an entry in the add remove programs but I did run the uninstall for ARS and chose email and then re-installed it and I got the same result. Maybe I could try for a third time :). Thanks for the response. Kevin On Sun, May 1, 2011 at 9:26 PM, LJ LongWing wrote: ** Kevin, In both 7.5 and 7.6.4 installs I found that the Email engine and the Flashboard server didn’t install, I had to go into the add/remove programs, uninstall those components, and re-run the install to get them installed properly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh Sent: Sunday, May 01, 2011 4:26 PM To: arslist@ARSLIST.ORG Subject: 7.6.4 ARS Install, Email Engine Issue ** List, I am installing ARS, ITSM CMDB etc... 7.6.4. I went to install the ASServer peice first on a windows 2008 64 bit server and a SQL 2008 DB. The install appear to work okay expect the email engine failed the sanity check, it said Email Engine is down. When I went to services to try and start it, it does not exist. I went to the registry and there is an entry there but no service. Has anyone seen this? -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: 7.6.4 ARS Install, Email Engine Issue
Joe, I will look at the events viewer to see. I actually have a 64bit and 32 bit JRE because they want to use MAPI. I used 64 bit for the plugin and 32 bit for the email engine per the documentation. On Mon, May 2, 2011 at 1:49 PM, Joe Martin D'Souza wrote: > ** > > You could also try looking into the Events Viewer to see if it tells you > anything under the Application Event Logs or System Events Logs... > > Before installing also make sure you have a compatible Java. I have > installed on a similar configuration as yours and have had no problems. I > had used 64 bit Java of the latest available version during the 2nd week of > the release of AR System 7.6.04.. > > Joe > > *From:* Kevin Begosh > *Sent:* Monday, May 02, 2011 9:06 AM > *Newsgroups:* public.remedy.arsystem.general > *To:* arslist@ARSLIST.ORG > *Subject:* Re: 7.6.4 ARS Install, Email Engine Issue > > ** > LJ, > The email engine itself is not an entry in the add remove programs but I > did run the uninstall for ARS and chose email and then re-installed it and I > got the same result. Maybe I could try for a third time :). > > Thanks for the response. > > Kevin > > On Sun, May 1, 2011 at 9:26 PM, LJ LongWing wrote: > >> ** >> >> Kevin, >> >> In both 7.5 and 7.6.4 installs I found that the Email engine and the >> Flashboard server didn’t install, I had to go into the add/remove programs, >> uninstall those components, and re-run the install to get them installed >> properly. >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh >> *Sent:* Sunday, May 01, 2011 4:26 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* 7.6.4 ARS Install, Email Engine Issue >> >> >> >> ** >> >> List, >> >> I am installing ARS, ITSM CMDB etc... 7.6.4. I went to install the >> ASServer peice first on a windows 2008 64 bit server and a SQL 2008 DB. The >> install appear to work okay expect the email engine failed the sanity check, >> it said Email Engine is down. When I went to services to try and start it, >> it does not exist. I went to the registry and there is an entry there but >> no service. Has anyone seen this? >> >> -- >> Kevin Begosh >> > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: 7.6.4 ARS Install, Email Engine Issue
Yea, that's what I was talking about..worked for me, and as they say YMMV.J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh Sent: Monday, May 02, 2011 7:06 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 ARS Install, Email Engine Issue ** LJ, The email engine itself is not an entry in the add remove programs but I did run the uninstall for ARS and chose email and then re-installed it and I got the same result. Maybe I could try for a third time :). Thanks for the response. Kevin On Sun, May 1, 2011 at 9:26 PM, LJ LongWing wrote: ** Kevin, In both 7.5 and 7.6.4 installs I found that the Email engine and the Flashboard server didn't install, I had to go into the add/remove programs, uninstall those components, and re-run the install to get them installed properly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh Sent: Sunday, May 01, 2011 4:26 PM To: arslist@ARSLIST.ORG Subject: 7.6.4 ARS Install, Email Engine Issue ** List, I am installing ARS, ITSM CMDB etc... 7.6.4. I went to install the ASServer peice first on a windows 2008 64 bit server and a SQL 2008 DB. The install appear to work okay expect the email engine failed the sanity check, it said Email Engine is down. When I went to services to try and start it, it does not exist. I went to the registry and there is an entry there but no service. Has anyone seen this? -- Kevin Begosh _attend WWRUG11 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: 7.6.4 ARS Install, Email Engine Issue
thanks for all your help, it turned out being the ID I was using trying to create the MAPI configuration did not have permissions to create the email service. On Tue, May 3, 2011 at 9:00 AM, LJ LongWing wrote: > ** > > Yea, that’s what I was talking about….worked for me, and as they say YMMV… > J > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh > *Sent:* Monday, May 02, 2011 7:06 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: 7.6.4 ARS Install, Email Engine Issue > > > > ** > > LJ, > > The email engine itself is not an entry in the add remove programs but I > did run the uninstall for ARS and chose email and then re-installed it and > I got the same result. Maybe I could try for a third time :). > > > > Thanks for the response. > > > > Kevin > > On Sun, May 1, 2011 at 9:26 PM, LJ LongWing wrote: > > ** > > Kevin, > > In both 7.5 and 7.6.4 installs I found that the Email engine and the > Flashboard server didn’t install, I had to go into the add/remove programs, > uninstall those components, and re-run the install to get them installed > properly. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh > *Sent:* Sunday, May 01, 2011 4:26 PM > *To:* arslist@ARSLIST.ORG > *Subject:* 7.6.4 ARS Install, Email Engine Issue > > > > ** > > List, > > I am installing ARS, ITSM CMDB etc... 7.6.4. I went to install the > ASServer peice first on a windows 2008 64 bit server and a SQL 2008 DB. The > install appear to work okay expect the email engine failed the sanity check, > it said Email Engine is down. When I went to services to try and start it, > it does not exist. I went to the registry and there is an entry there but > no service. Has anyone seen this? > > -- > Kevin Begosh > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > -- > Kevin Begosh > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
