Re: AR System 7.6.03 documentation now available - GA soon
** Hi David, The products and the documentation for AR System and Atrium Core 7.6.3 are available this morning on the support site and EPD, however the compatibility matrix for these solutions are not yet available. Could you post here or on bmcdn these compatibility matrixes? Regards, Vincent. De: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] De la part de Easter, David Envoyé: jeudi 26 août 2010 21:14 À: arslist@ARSLIST.ORG Objet: AR System 7.6.03 documentation now available - GA soon ** Hi All, Im pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon. A customers chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers may gain access to it at different times. However, I expect at this time that all distribution methods will be fulfilled by September 10th 2010. The documentation for 7.6.03, though, has already been posted to Support Central, so I wanted to let folks know that they can see the official documentation of what is new in 7.6.03 today, even before the GA code may become available. The Whats New document can be found here: Whats New: BMC Remedy Action Request System 7.6.03 PDF The other documentation guides have also been posted, so you can review it all if you so desire. The general documentation page can be found here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461 While I will do what I can to answer general questions on the ARSList about AR System 7.6.03, please remember that my participation in this forum is voluntary and in addition to my other duties at BMC. Please proper channels (e.g. Support, your BMC sales representative or partner, etc.) where appropriate for issues that require an official response. Thanks, enjoy and see you at WWRUG10 to talk in person about this exciting new release of AR System. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of actionexpressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Ce message, ainsi que les pièces jointes, sont établis, sous la seule responsabilité de l'expéditeur, à l'intention exclusive de ses destinataires ; ils peuvent contenir des informations confidentielles. Toute publication, utilisation ou diffusion doit être autorisée préalablement. Tout message électronique est susceptible d'altération et son intégrité ne peut être assurée. Le groupe ARTESYS décline toute responsabilité au titre de ce message s'il a été modifié ou falsifié. This message and any attachments are exclusively intended for the addressees, under the sole responsibility of the sender. They can contain confidential information. Any disclosure, distribution or use are forbidden without prior approval. Any E-mail can be altered and its integrity cannot be guaranteed. ARTESYS Group will not be liable for the message if it has been changed or falsified. Merci de n'imprimer ce message que si cela est réellement nécessaire.Please consider your environmental responsibility before printing this email. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: AR System 7.6.03 documentation now available - GA soon
Hi Vincent, We are in the process of uploading the compatibility matrix on the support site. It will be there very shortly. We will not be able to share it on ARSList due to legal issues. Thanks, Prijit Debnath Product Manager, Remedy A R System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vincent Riedweg Sent: Friday, August 27, 2010 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Hi David, The products and the documentation for AR System and Atrium Core 7.6.3 are available this morning on the support site and EPD, however the compatibility matrix for these solutions are not yet available. Could you post here or on bmcdn these compatibility matrixes? Regards, Vincent. De : Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] De la part de Easter, David Envoyé : jeudi 26 août 2010 21:14 À : arslist@ARSLIST.ORG Objet : AR System 7.6.03 documentation now available - GA soon ** Hi All, I'm pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon. A customer's chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers may gain access to it at different times. However, I expect at this time that all distribution methods will be fulfilled by September 10th 2010. The documentation for 7.6.03, though, has already been posted to Support Central, so I wanted to let folks know that they can see the official documentation of what is new in 7.6.03 today, even before the GA code may become available. The What's New document can be found here: What's New: BMC Remedy Action Request System 7.6.03 PDFhttp://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf The other documentation guides have also been posted, so you can review it all if you so desire. The general documentation page can be found here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461 While I will do what I can to answer general questions on the ARSList about AR System 7.6.03, please remember that my participation in this forum is voluntary and in addition to my other duties at BMC. Please proper channels (e.g. Support, your BMC sales representative or partner, etc.) where appropriate for issues that require an official response. Thanks, enjoy and see you at WWRUG10 to talk in person about this exciting new release of AR System. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Ce message, ainsi que les pièces jointes, sont établis, sous la seule responsabilité de l'expéditeur, à l'intention exclusive de ses destinataires ; ils peuvent contenir des informations confidentielles. Toute publication, utilisation ou diffusion doit être autorisée préalablement. Tout message électronique est susceptible d'altération et son intégrité ne peut être assurée. Le groupe ARTESYS décline toute responsabilité au titre de ce message s'il a été modifié ou falsifié. This message and any attachments are exclusively intended for the addressees, under the sole responsibility of the sender. They can contain confidential information. Any disclosure, distribution or use are forbidden without prior approval. Any E-mail can be altered and its integrity cannot be guaranteed. ARTESYS Group will not be liable for the message if it has been changed or falsified. [http://www.artesys.eu/img/LogoDevDurable.gif] Merci de n'imprimer ce message que si cela est réellement nécessaire. Please consider your environmental responsibility before printing this email. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AR System 7.6.03 documentation now available - GA soon
Actually, they are not (for my support IDs, anyway). The newest thing I can see out there in the new EPD site (which I looked at for the first time today) is BMC Remedy IT Service Management Suite 7.6.02 from May 2010, so I guess they don't have it all loaded yet. Maybe now that we are under the ITSM Suite we no longer have direct access to the ARS component, by itself. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vincent Riedweg Sent: Friday, August 27, 2010 4:04 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Hi David, The products and the documentation for AR System and Atrium Core 7.6.3 are available this morning on the support site and EPD, however the compatibility matrix for these solutions are not yet available. Could you post here or on bmcdn these compatibility matrixes? Regards, Vincent. De : Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] De la part de Easter, David Envoyé : jeudi 26 août 2010 21:14 À : arslist@ARSLIST.ORG Objet : AR System 7.6.03 documentation now available - GA soon ** Hi All, I'm pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon. A customer's chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers may gain access to it at different times. However, I expect at this time that all distribution methods will be fulfilled by September 10th 2010. The documentation for 7.6.03, though, has already been posted to Support Central, so I wanted to let folks know that they can see the official documentation of what is new in 7.6.03 today, even before the GA code may become available. The What's New document can be found here: What's New: BMC Remedy Action Request System 7.6.03 PDFhttp://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf The other documentation guides have also been posted, so you can review it all if you so desire. The general documentation page can be found here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461 While I will do what I can to answer general questions on the ARSList about AR System 7.6.03, please remember that my participation in this forum is voluntary and in addition to my other duties at BMC. Please proper channels (e.g. Support, your BMC sales representative or partner, etc.) where appropriate for issues that require an official response. Thanks, enjoy and see you at WWRUG10 to talk in person about this exciting new release of AR System. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Ce message, ainsi que les pièces jointes, sont établis, sous la seule responsabilité de l'expéditeur, à l'intention exclusive de ses destinataires ; ils peuvent contenir des informations confidentielles. Toute publication, utilisation ou diffusion doit être autorisée préalablement. Tout message électronique est susceptible d'altération et son intégrité ne peut être assurée. Le groupe ARTESYS décline toute responsabilité au titre de ce message s'il a été modifié ou falsifié. This message and any attachments are exclusively intended for the addressees, under the sole responsibility of the sender. They can contain confidential information. Any disclosure, distribution or use are forbidden without prior approval. Any E-mail can be altered and its integrity cannot be guaranteed. ARTESYS Group will not be liable for the message if it has been changed or falsified. [http://www.artesys.eu/img/LogoDevDurable.gif] Merci de n'imprimer ce message que si cela est réellement nécessaire. Please consider your environmental responsibility before printing this email. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AR System 7.6.03 documentation now available - GA soon
Correct. For IT Service Management Suite customers, all of the components of the Suite need reach GA before the Suite as a whole becomes Generally Available. BMC currently expects the final component of the Suite to reach that state no later than September 10th, 2010. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, August 27, 2010 6:55 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Actually, they are not (for my support IDs, anyway). The newest thing I can see out there in the new EPD site (which I looked at for the first time today) is BMC Remedy IT Service Management Suite 7.6.02 from May 2010, so I guess they don't have it all loaded yet. Maybe now that we are under the ITSM Suite we no longer have direct access to the ARS component, by itself. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vincent Riedweg Sent: Friday, August 27, 2010 4:04 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Hi David, The products and the documentation for AR System and Atrium Core 7.6.3 are available this morning on the support site and EPD, however the compatibility matrix for these solutions are not yet available. Could you post here or on bmcdn these compatibility matrixes? Regards, Vincent. De : Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] De la part de Easter, David Envoyé : jeudi 26 août 2010 21:14 À : arslist@ARSLIST.ORG Objet : AR System 7.6.03 documentation now available - GA soon ** Hi All, I'm pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon. A customer's chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers may gain access to it at different times. However, I expect at this time that all distribution methods will be fulfilled by September 10th 2010. The documentation for 7.6.03, though, has already been posted to Support Central, so I wanted to let folks know that they can see the official documentation of what is new in 7.6.03 today, even before the GA code may become available. The What's New document can be found here: What's New: BMC Remedy Action Request System 7.6.03 PDFhttp://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf The other documentation guides have also been posted, so you can review it all if you so desire. The general documentation page can be found here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461 While I will do what I can to answer general questions on the ARSList about AR System 7.6.03, please remember that my participation in this forum is voluntary and in addition to my other duties at BMC. Please proper channels (e.g. Support, your BMC sales representative or partner, etc.) where appropriate for issues that require an official response. Thanks, enjoy and see you at WWRUG10 to talk in person about this exciting new release of AR System. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Ce message, ainsi que les pièces jointes, sont établis, sous la seule responsabilité de l'expéditeur, à l'intention exclusive de ses destinataires ; ils peuvent contenir des informations confidentielles. Toute publication, utilisation ou diffusion doit être autorisée préalablement. Tout message électronique est susceptible d'altération et son intégrité ne peut être assurée. Le groupe ARTESYS décline toute responsabilité au titre de ce message s'il a été modifié ou falsifié. This message and any attachments are exclusively intended for the addressees, under the sole responsibility of the sender. They can contain confidential information. Any disclosure, distribution or use are forbidden without prior approval. Any E-mail can be altered and its integrity cannot be guaranteed
Re: AR System 7.6.03 documentation now available - GA soon
So there's no way for a Suite customer to get a look at ARS when it is released because of the packaging; nice (NOT). Oh well, it would have only been a distraction to the efforts for our delayed upgrade/migration to 7.5/7.6. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Friday, August 27, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Correct. For IT Service Management Suite customers, all of the components of the Suite need reach GA before the Suite as a whole becomes Generally Available. BMC currently expects the final component of the Suite to reach that state no later than September 10th, 2010. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, August 27, 2010 6:55 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Actually, they are not (for my support IDs, anyway). The newest thing I can see out there in the new EPD site (which I looked at for the first time today) is BMC Remedy IT Service Management Suite 7.6.02 from May 2010, so I guess they don't have it all loaded yet. Maybe now that we are under the ITSM Suite we no longer have direct access to the ARS component, by itself. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vincent Riedweg Sent: Friday, August 27, 2010 4:04 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Hi David, The products and the documentation for AR System and Atrium Core 7.6.3 are available this morning on the support site and EPD, however the compatibility matrix for these solutions are not yet available. Could you post here or on bmcdn these compatibility matrixes? Regards, Vincent. De : Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] De la part de Easter, David Envoyé : jeudi 26 août 2010 21:14 À : arslist@ARSLIST.ORG Objet : AR System 7.6.03 documentation now available - GA soon ** Hi All, I'm pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon. A customer's chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers may gain access to it at different times. However, I expect at this time that all distribution methods will be fulfilled by September 10th 2010. The documentation for 7.6.03, though, has already been posted to Support Central, so I wanted to let folks know that they can see the official documentation of what is new in 7.6.03 today, even before the GA code may become available. The What's New document can be found here: What's New: BMC Remedy Action Request System 7.6.03 PDFhttp://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf The other documentation guides have also been posted, so you can review it all if you so desire. The general documentation page can be found here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461 While I will do what I can to answer general questions on the ARSList about AR System 7.6.03, please remember that my participation in this forum is voluntary and in addition to my other duties at BMC. Please proper channels (e.g. Support, your BMC sales representative or partner, etc.) where appropriate for issues that require an official response. Thanks, enjoy and see you at WWRUG10 to talk in person about this exciting new release of AR System. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Ce message, ainsi que les pièces jointes, sont établis, sous la seule responsabilité de l'expéditeur, à l'intention exclusive de ses destinataires ; ils peuvent contenir des informations
Re: AR System 7.6.03 documentation now available - GA soon
This was the first release with the ITSM Pre-configured Suite Stack Installer - which is only available with the IT Service Management Suite - and that influenced the release of the Suite as a whole. In the future, BMC is looking at ways to bring the two dates (component GA and Suite GA) closer together or even make them simultaneous. I apologize for the short delay to some customers getting the Suite and the components therein. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, August 27, 2010 7:20 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** So there's no way for a Suite customer to get a look at ARS when it is released because of the packaging; nice (NOT). Oh well, it would have only been a distraction to the efforts for our delayed upgrade/migration to 7.5/7.6. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Friday, August 27, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Correct. For IT Service Management Suite customers, all of the components of the Suite need reach GA before the Suite as a whole becomes Generally Available. BMC currently expects the final component of the Suite to reach that state no later than September 10th, 2010. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, August 27, 2010 6:55 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Actually, they are not (for my support IDs, anyway). The newest thing I can see out there in the new EPD site (which I looked at for the first time today) is BMC Remedy IT Service Management Suite 7.6.02 from May 2010, so I guess they don't have it all loaded yet. Maybe now that we are under the ITSM Suite we no longer have direct access to the ARS component, by itself. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vincent Riedweg Sent: Friday, August 27, 2010 4:04 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Hi David, The products and the documentation for AR System and Atrium Core 7.6.3 are available this morning on the support site and EPD, however the compatibility matrix for these solutions are not yet available. Could you post here or on bmcdn these compatibility matrixes? Regards, Vincent. De : Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] De la part de Easter, David Envoyé : jeudi 26 août 2010 21:14 À : arslist@ARSLIST.ORG Objet : AR System 7.6.03 documentation now available - GA soon ** Hi All, I'm pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon. A customer's chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers may gain access to it at different times. However, I expect at this time that all distribution methods will be fulfilled by September 10th 2010. The documentation for 7.6.03, though, has already been posted to Support Central, so I wanted to let folks know that they can see the official documentation of what is new in 7.6.03 today, even before the GA code may become available. The What's New document can be found here: What's New: BMC Remedy Action Request System 7.6.03 PDFhttp://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf The other documentation guides have also been posted, so you can review it all if you so desire. The general documentation page can be found here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461 While I will do what I can
Re: AR System 7.6.03 documentation now available - GA soon
Ø Could you post here or on bmcdn these compatibility matrixes? The compatibility matrix in now available on BMC's websitehttp://www.bmc.com/support/reg/remedy-compatibility-tables.html?c=n. Thanks, Prijit Debnath Product Manager, Remedy A R System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vincent Riedweg Sent: Friday, August 27, 2010 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Hi David, The products and the documentation for AR System and Atrium Core 7.6.3 are available this morning on the support site and EPD, however the compatibility matrix for these solutions are not yet available. Could you post here or on bmcdn these compatibility matrixes? Regards, Vincent. De : Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] De la part de Easter, David Envoyé : jeudi 26 août 2010 21:14 À : arslist@ARSLIST.ORG Objet : AR System 7.6.03 documentation now available - GA soon ** Hi All, I'm pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon. A customer's chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers may gain access to it at different times. However, I expect at this time that all distribution methods will be fulfilled by September 10th 2010. The documentation for 7.6.03, though, has already been posted to Support Central, so I wanted to let folks know that they can see the official documentation of what is new in 7.6.03 today, even before the GA code may become available. The What's New document can be found here: What's New: BMC Remedy Action Request System 7.6.03 PDFhttp://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf The other documentation guides have also been posted, so you can review it all if you so desire. The general documentation page can be found here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461 While I will do what I can to answer general questions on the ARSList about AR System 7.6.03, please remember that my participation in this forum is voluntary and in addition to my other duties at BMC. Please proper channels (e.g. Support, your BMC sales representative or partner, etc.) where appropriate for issues that require an official response. Thanks, enjoy and see you at WWRUG10 to talk in person about this exciting new release of AR System. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Ce message, ainsi que les pièces jointes, sont établis, sous la seule responsabilité de l'expéditeur, à l'intention exclusive de ses destinataires ; ils peuvent contenir des informations confidentielles. Toute publication, utilisation ou diffusion doit être autorisée préalablement. Tout message électronique est susceptible d'altération et son intégrité ne peut être assurée. Le groupe ARTESYS décline toute responsabilité au titre de ce message s'il a été modifié ou falsifié. This message and any attachments are exclusively intended for the addressees, under the sole responsibility of the sender. They can contain confidential information. Any disclosure, distribution or use are forbidden without prior approval. Any E-mail can be altered and its integrity cannot be guaranteed. ARTESYS Group will not be liable for the message if it has been changed or falsified. [http://www.artesys.eu/img/LogoDevDurable.gif] Merci de n'imprimer ce message que si cela est réellement nécessaire. Please consider your environmental responsibility before printing this email. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AR System 7.6.03 documentation now available - GA soon
It is awesome! During the beta I used the one for Window. In less than an hour I had a full functioning ITSM/RKM/and whatever else was included in the stack installer. Like any new product/feature I imagine people are going to run into some issues but BMC hit a home run with this one. In general ARS 7.6.03 is awesome. One note... Now that ARS doesn't have the 2gb process memory limit (Windows anyway) it is a hungry little monster. Unless there is some way of limiting the process memory; the days where you could run a single little VM on your laptop are gone. At first we had an issue where Remedy was taking all of the memory and smothering SQL. SQL would grind to a halt and wouldn't have enough resources to allow the Remedy start up to finish. We were able to up the VM memory to 8gb and Remedy could then start. Jason On Thu, Aug 26, 2010 at 12:27 PM, Chowdhury, Tauf tauf.chowdh...@frx.comwrote: ** Hey, the ITSM Pre-configured stack installation looks pretty useful. Does it work?? *T**auf** **C**howdhury** **|** **F**orest** **L**aboratories**, **I**nc.* ** Analyst, Service Management Mobile:646.483.2779 -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Easter, David *Sent:* Thursday, August 26, 2010 3:14 PM *To:* arslist@ARSLIST.ORG *Subject:* AR System 7.6.03 documentation now available - GA soon Hi All, I’m pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon. A customer’s chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers may gain access to it at different times. However, I expect at this time that all distribution methods will be fulfilled by September 10 th 2010. The documentation for 7.6.03, though, has already been posted to Support Central, so I wanted to let folks know that they can see the official documentation of what is new in 7.6.03 today, even before the GA code may become available. The What’s New document can be found here: What’s New: BMC Remedy Action Request System 7.6.03 PDFhttp://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf The other documentation guides have also been posted, so you can review it all if you so desire. The general documentation page can be found here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461 While I will do what I can to answer general questions on the ARSList about AR System 7.6.03, please remember that my participation in this forum is voluntary and in addition to my other duties at BMC. Please proper channels (e.g. Support, your BMC sales representative or partner, etc.) where appropriate for issues that require an official response. Thanks, enjoy and see you at WWRUG10 to talk in person about this exciting new release of AR System. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AR System 7.6.03 documentation now available - GA soon
Jason: It sounds like you have the ARS application and the DB on the same VM. Is that correct? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Thursday, August 26, 2010 4:02 PM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** It is awesome! During the beta I used the one for Window. In less than an hour I had a full functioning ITSM/RKM/and whatever else was included in the stack installer. Like any new product/feature I imagine people are going to run into some issues but BMC hit a home run with this one. In general ARS 7.6.03 is awesome. One note... Now that ARS doesn't have the 2gb process memory limit (Windows anyway) it is a hungry little monster. Unless there is some way of limiting the process memory; the days where you could run a single little VM on your laptop are gone. At first we had an issue where Remedy was taking all of the memory and smothering SQL. SQL would grind to a halt and wouldn't have enough resources to allow the Remedy start up to finish. We were able to up the VM memory to 8gb and Remedy could then start. Jason On Thu, Aug 26, 2010 at 12:27 PM, Chowdhury, Tauf tauf.chowdh...@frx.com wrote: ** Hey, the ITSM Pre-configured stack installation looks pretty useful. Does it work?? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, August 26, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: AR System 7.6.03 documentation now available - GA soon Hi All, I'm pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon. A customer's chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers may gain access to it at different times. However, I expect at this time that all distribution methods will be fulfilled by September 10th 2010. The documentation for 7.6.03, though, has already been posted to Support Central, so I wanted to let folks know that they can see the official documentation of what is new in 7.6.03 today, even before the GA code may become available. The What's New document can be found here: What's New: BMC Remedy Action Request System 7.6.03 PDF http://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf The other documentation guides have also been posted, so you can review it all if you so desire. The general documentation page can be found here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461 While I will do what I can to answer general questions on the ARSList about AR System 7.6.03, please remember that my participation in this forum is voluntary and in addition to my other duties at BMC. Please proper channels (e.g. Support, your BMC sales representative or partner, etc.) where appropriate for issues that require an official response. Thanks, enjoy and see you at WWRUG10 to talk in person about this exciting new release of AR System. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AR System 7.6.03 documentation now available - GA soon
Exactly! I was talking with my manager this morning about needing a much more powerful laptop in the future :) On Thu, Aug 26, 2010 at 1:11 PM, Guillaume Rheault guilla...@dcshq.comwrote: ** Looks like the ARS beast needs to be tamed in its own VM cage ;-) Guillaume -- *From:* Action Request System discussion list(ARSList) [ arsl...@arslist.org] on behalf of Jason Miller [jason.mil...@gmail.com] *Sent:* Thursday, August 26, 2010 4:01 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: AR System 7.6.03 documentation now available - GA soon ** It is awesome! During the beta I used the one for Window. In less than an hour I had a full functioning ITSM/RKM/and whatever else was included in the stack installer. Like any new product/feature I imagine people are going to run into some issues but BMC hit a home run with this one. In general ARS 7.6.03 is awesome. One note... Now that ARS doesn't have the 2gb process memory limit (Windows anyway) it is a hungry little monster. Unless there is some way of limiting the process memory; the days where you could run a single little VM on your laptop are gone. At first we had an issue where Remedy was taking all of the memory and smothering SQL. SQL would grind to a halt and wouldn't have enough resources to allow the Remedy start up to finish. We were able to up the VM memory to 8gb and Remedy could then start. Jason On Thu, Aug 26, 2010 at 12:27 PM, Chowdhury, Tauf tauf.chowdh...@frx.comwrote: ** Hey, the ITSM Pre-configured stack installation looks pretty useful. Does it work?? *T**auf** **C**howdhury** **|** **F**orest** **L**aboratories**, **I**nc. *** Analyst, Service Management Mobile:646.483.2779 -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Easter, David *Sent:* Thursday, August 26, 2010 3:14 PM *To:* arslist@ARSLIST.ORG *Subject:* AR System 7.6.03 documentation now available - GA soon Hi All, I’m pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon. A customer’s chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers may gain access to it at different times. However, I expect at this time that all distribution methods will be fulfilled by September 10 th 2010. The documentation for 7.6.03, though, has already been posted to Support Central, so I wanted to let folks know that they can see the official documentation of what is new in 7.6.03 today, even before the GA code may become available. The What’s New document can be found here: What’s New: BMC Remedy Action Request System 7.6.03 PDFhttp://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf The other documentation guides have also been posted, so you can review it all if you so desire. The general documentation page can be found here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461 While I will do what I can to answer general questions on the ARSList about AR System 7.6.03, please remember that my participation in this forum is voluntary and in addition to my other duties at BMC. Please proper channels (e.g. Support, your BMC sales representative or partner, etc.) where appropriate for issues that require an official response. Thanks, enjoy and see you at WWRUG10 to talk in person about this exciting new release of AR System. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10
Re: AR System 7.6.03 documentation now available - GA soon
Just want to highlight that the Solution Stack installer (SSI) supports both local and remote databases. Details available in the documentationhttp://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461. Thanks, Prijit Debnath Product Manager, Remedy A R System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hendershot,Bruce D. Sent: Friday, August 27, 2010 1:43 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Jason: It sounds like you have the ARS application and the DB on the same VM. Is that correct? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Thursday, August 26, 2010 4:02 PM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** It is awesome! During the beta I used the one for Window. In less than an hour I had a full functioning ITSM/RKM/and whatever else was included in the stack installer. Like any new product/feature I imagine people are going to run into some issues but BMC hit a home run with this one. In general ARS 7.6.03 is awesome. One note... Now that ARS doesn't have the 2gb process memory limit (Windows anyway) it is a hungry little monster. Unless there is some way of limiting the process memory; the days where you could run a single little VM on your laptop are gone. At first we had an issue where Remedy was taking all of the memory and smothering SQL. SQL would grind to a halt and wouldn't have enough resources to allow the Remedy start up to finish. We were able to up the VM memory to 8gb and Remedy could then start. Jason On Thu, Aug 26, 2010 at 12:27 PM, Chowdhury, Tauf tauf.chowdh...@frx.commailto:tauf.chowdh...@frx.com wrote: ** Hey, the ITSM Pre-configured stack installation looks pretty useful. Does it work?? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, August 26, 2010 3:14 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: AR System 7.6.03 documentation now available - GA soon Hi All, I'm pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon. A customer's chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers may gain access to it at different times. However, I expect at this time that all distribution methods will be fulfilled by September 10th 2010. The documentation for 7.6.03, though, has already been posted to Support Central, so I wanted to let folks know that they can see the official documentation of what is new in 7.6.03 today, even before the GA code may become available. The What's New document can be found here: What's New: BMC Remedy Action Request System 7.6.03 PDFhttp://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf The other documentation guides have also been posted, so you can review it all if you so desire. The general documentation page can be found here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461 While I will do what I can to answer general questions on the ARSList about AR System 7.6.03, please remember that my participation in this forum is voluntary and in addition to my other duties at BMC. Please proper channels (e.g. Support, your BMC sales representative or partner, etc.) where appropriate for issues that require an official response. Thanks, enjoy and see you at WWRUG10 to talk in person about this exciting new release of AR System. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee
Re: AR System 7.6.03 documentation now available - GA soon
Sorry Bruce, I overlooked this message earlier. Yes, it was the ARS app, MS SQL db and Tomcat with Mid-Tier (to be fair Tomcat also took up a bit of memory but was configurable). Since it was a beta I was trying to be respectful of our server team's resources (it seems like we are always asking for servers). The single VM was working great for the first part of the beta; before we had the stack installer. On Thu, Aug 26, 2010 at 1:13 PM, Hendershot,Bruce D. hende...@airproducts.com wrote: ** Jason: It sounds like you have the ARS application and the DB on the same VM. Is that correct? *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Jason Miller *Sent:* Thursday, August 26, 2010 4:02 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: AR System 7.6.03 documentation now available - GA soon ** It is awesome! During the beta I used the one for Window. In less than an hour I had a full functioning ITSM/RKM/and whatever else was included in the stack installer. Like any new product/feature I imagine people are going to run into some issues but BMC hit a home run with this one. In general ARS 7.6.03 is awesome. One note... Now that ARS doesn't have the 2gb process memory limit (Windows anyway) it is a hungry little monster. Unless there is some way of limiting the process memory; the days where you could run a single little VM on your laptop are gone. At first we had an issue where Remedy was taking all of the memory and smothering SQL. SQL would grind to a halt and wouldn't have enough resources to allow the Remedy start up to finish. We were able to up the VM memory to 8gb and Remedy could then start. Jason On Thu, Aug 26, 2010 at 12:27 PM, Chowdhury, Tauf tauf.chowdh...@frx.com wrote: ** Hey, the ITSM Pre-configured stack installation looks pretty useful. Does it work?? *T**auf** **C**howdhury** **|** **F**orest** **L**aboratories**, **I**nc.* Analyst, Service Management Mobile:646.483.2779 -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Easter, David *Sent:* Thursday, August 26, 2010 3:14 PM *To:* arslist@ARSLIST.ORG *Subject:* AR System 7.6.03 documentation now available - GA soon Hi All, I’m pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon. A customer’s chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers may gain access to it at different times. However, I expect at this time that all distribution methods will be fulfilled by September 10 th 2010. The documentation for 7.6.03, though, has already been posted to Support Central, so I wanted to let folks know that they can see the official documentation of what is new in 7.6.03 today, even before the GA code may become available. The What’s New document can be found here: What’s New: BMC Remedy Action Request System 7.6.03 PDFhttp://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf The other documentation guides have also been posted, so you can review it all if you so desire. The general documentation page can be found here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461 While I will do what I can to answer general questions on the ARSList about AR System 7.6.03, please remember that my participation in this forum is voluntary and in addition to my other duties at BMC. Please proper channels (e.g. Support, your BMC sales representative or partner, etc.) where appropriate for issues that require an official response. Thanks, enjoy and see you at WWRUG10 to talk in person about this exciting new release of AR System. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail
