Re: ARS 7.5 License Key
Hi Pritch, This is not an upgraded system.Its an evaluation version.This server restart has happened on the day in which this eval got expired. Server is not stable and getting restarted again and again http://old.nabble.com/file/p31301633/armonitor.log armonitor.log http://old.nabble.com/file/p31301633/arerror.log arerror.log pritch wrote: > > > Attached is the armonitor and arerror log.In the armonitor log the > slmcollsv.sh is the which is staring point and it goes cycle again and > again. > Dont know how to get rid of it > > Regards, > Gopal > Hi Gopal, > > Was this an upgraded (or moved) system? If so, have you had server > statistics on in the past? > > I ran into a problem with a past system where the system kept shutting > down > and restarting - it was thinking it was an eval copy but there were more > than the limit of Server Statistic records in the DB which kept it from > starting correctly. In that case, I needed to have the DB truncate the > server statistics table (was > t4 in that system). > > As stated previously, you should check the error logs, but if it's also > telling you that the system is an eval copy (would show in the AR Error > log), you may also want to see how many records are in the Statistics > table. > > On Fri, 1 Apr 2011 11:42:51 -0400, "White, Michael W (Mike)" > wrote: >> Gopal, >> >> I don't know of a command-line license add (or import) facility off the >> top of my head, but it's moot. Your server needs to be operational and >> stable regardless. >> >> Check your error log. There are probably messages for shutdown and >> startup, and maybe a fatal error. >> >> When you restart Remedy, monitor the script. You may gain insight into > a >> startup error. >> >> Server and database conditions can easily cause problems. Exhausted > disk >> space, cursors/cursor sharing, and any number of other things can > prevent >> Remedy startup. >> >> Mike White >> EMail michael.wh...@verizon.com >> Office 813.978.2192 >> >> -Original Message- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG >> Sent: Friday, April 01, 2011 11:29 AM >> To: arslist@ARSLIST.ORG >> Subject: ARS 7.5 License Key >> >> Hi List, >> Can you please tell me how to add an licence through the command prompt? >> >> We are not able the user tool because ther is some issue with the server >> and >> it is getting restarted again and again. >> >> Please help me... >> >> >> Regards, >> Gopal > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > -- View this message in context: http://old.nabble.com/ARS-7.5-License-Key-tp31296456p31301633.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: ARS 7.5 License Key
Ok...my first recommendation based on those logs would be to go into armonitor.conf and comment out everything except maybe the arserverd and the arplugindmaybe the java pluginbut comment out everything else. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Saturday, April 02, 2011 1:44 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Hi Pritch, This is not an upgraded system.Its an evaluation version.This server restart has happened on the day in which this eval got expired. Server is not stable and getting restarted again and again http://old.nabble.com/file/p31301633/armonitor.log armonitor.log http://old.nabble.com/file/p31301633/arerror.log arerror.log pritch wrote: > > > Attached is the armonitor and arerror log.In the armonitor log the > slmcollsv.sh is the which is staring point and it goes cycle again and > again. > Dont know how to get rid of it > > Regards, > Gopal > Hi Gopal, > > Was this an upgraded (or moved) system? If so, have you had server > statistics on in the past? > > I ran into a problem with a past system where the system kept shutting > down > and restarting - it was thinking it was an eval copy but there were more > than the limit of Server Statistic records in the DB which kept it from > starting correctly. In that case, I needed to have the DB truncate the > server statistics table (was > t4 in that system). > > As stated previously, you should check the error logs, but if it's also > telling you that the system is an eval copy (would show in the AR Error > log), you may also want to see how many records are in the Statistics > table. > > On Fri, 1 Apr 2011 11:42:51 -0400, "White, Michael W (Mike)" > wrote: >> Gopal, >> >> I don't know of a command-line license add (or import) facility off the >> top of my head, but it's moot. Your server needs to be operational and >> stable regardless. >> >> Check your error log. There are probably messages for shutdown and >> startup, and maybe a fatal error. >> >> When you restart Remedy, monitor the script. You may gain insight into > a >> startup error. >> >> Server and database conditions can easily cause problems. Exhausted > disk >> space, cursors/cursor sharing, and any number of other things can > prevent >> Remedy startup. >> >> Mike White >> EMail michael.wh...@verizon.com >> Office 813.978.2192 >> >> -Original Message- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG >> Sent: Friday, April 01, 2011 11:29 AM >> To: arslist@ARSLIST.ORG >> Subject: ARS 7.5 License Key >> >> Hi List, >> Can you please tell me how to add an licence through the command prompt? >> >> We are not able the user tool because ther is some issue with the server >> and >> it is getting restarted again and again. >> >> Please help me... >> >> >> Regards, >> Gopal > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > -- View this message in context: http://old.nabble.com/ARS-7.5-License-Key-tp31296456p31301633.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: ARS 7.5 License Key
Hi Gopal, Apparently the SLM engine is experiencing Segment violation (signal 11). This can happen due to corruption in the definition. As suggested try to start the basic ARServer by commenting out other component. However I am suspecting some problem as there is ARERR90 as well. Sugggest to collect more detailed debug log to get hint at what might be corrupted. Best Regards, Uday Joshi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Saturday, April 02, 2011 10:03 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Ok...my first recommendation based on those logs would be to go into armonitor.conf and comment out everything except maybe the arserverd and the arplugindmaybe the java pluginbut comment out everything else. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Saturday, April 02, 2011 1:44 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Hi Pritch, This is not an upgraded system.Its an evaluation version.This server restart has happened on the day in which this eval got expired. Server is not stable and getting restarted again and again http://old.nabble.com/file/p31301633/armonitor.log armonitor.log http://old.nabble.com/file/p31301633/arerror.log arerror.log pritch wrote: > > > Attached is the armonitor and arerror log.In the armonitor log the > slmcollsv.sh is the which is staring point and it goes cycle again and > again. > Dont know how to get rid of it > > Regards, > Gopal > Hi Gopal, > > Was this an upgraded (or moved) system? If so, have you had server > statistics on in the past? > > I ran into a problem with a past system where the system kept shutting > down > and restarting - it was thinking it was an eval copy but there were more > than the limit of Server Statistic records in the DB which kept it from > starting correctly. In that case, I needed to have the DB truncate the > server statistics table (was > t4 in that system). > > As stated previously, you should check the error logs, but if it's also > telling you that the system is an eval copy (would show in the AR Error > log), you may also want to see how many records are in the Statistics > table. > > On Fri, 1 Apr 2011 11:42:51 -0400, "White, Michael W (Mike)" > wrote: >> Gopal, >> >> I don't know of a command-line license add (or import) facility off the >> top of my head, but it's moot. Your server needs to be operational and >> stable regardless. >> >> Check your error log. There are probably messages for shutdown and >> startup, and maybe a fatal error. >> >> When you restart Remedy, monitor the script. You may gain insight into > a >> startup error. >> >> Server and database conditions can easily cause problems. Exhausted > disk >> space, cursors/cursor sharing, and any number of other things can > prevent >> Remedy startup. >> >> Mike White >> EMail michael.wh...@verizon.com >> Office 813.978.2192 >> >> -Original Message- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG >> Sent: Friday, April 01, 2011 11:29 AM >> To: arslist@ARSLIST.ORG >> Subject: ARS 7.5 License Key >> >> Hi List, >> Can you please tell me how to add an licence through the command prompt? >> >> We are not able the user tool because ther is some issue with the server >> and >> it is getting restarted again and again. >> >> Please help me... >> >> >> Regards, >> Gopal > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > -- View this message in context: http://old.nabble.com/ARS-7.5-License-Key-tp31296456p31301633.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments
Re: ARS 7.5 License Key
Hi Uday/LJ, When i checked for the armonitor.conf file in our system, it is present in the below location ./remedy/ar/ITSM/telstra01/BackUp/armonitor.conf ./remedy/ar/AtriumCore/telstra01/BackUp/armonitor.conf But the armonitor is not present in the ./remedy/ar/ARSystem/conf/ When ever i start my ARSystem, the armonitor is eventually called from the above location at the startup. Will this be a problem?(armonitor file not present as part of the ARSystem conf folder) Havnt commented any startup sh fiels in the armonitor conf.Just to confirm the folder relocation before commenting it Please guide us through this Regards, Gopal Uday Joshi wrote: > > Hi Gopal, > > Apparently the SLM engine is experiencing Segment violation (signal 11). > This can happen due to corruption in the definition. As suggested try to > start the basic ARServer by commenting out other component. > > However I am suspecting some problem as there is ARERR90 as well. Sugggest > to collect more detailed debug log to get hint at what might be corrupted. > > Best Regards, > > Uday Joshi > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing > Sent: Saturday, April 02, 2011 10:03 PM > To: arslist@ARSLIST.ORG > Subject: Re: ARS 7.5 License Key > > Ok...my first recommendation based on those logs would be to go into > armonitor.conf and comment out everything except maybe the arserverd and > the > arplugindmaybe the java pluginbut comment out everything else. > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG > Sent: Saturday, April 02, 2011 1:44 AM > To: arslist@ARSLIST.ORG > Subject: Re: ARS 7.5 License Key > > Hi Pritch, > This is not an upgraded system.Its an evaluation version.This server > restart > has happened on the day in which this eval got expired. > Server is not stable and getting restarted again and again > http://old.nabble.com/file/p31301633/armonitor.log armonitor.log > http://old.nabble.com/file/p31301633/arerror.log arerror.log > > pritch wrote: >> >> >> Attached is the armonitor and arerror log.In the armonitor log the >> slmcollsv.sh is the which is staring point and it goes cycle again and >> again. >> Dont know how to get rid of it >> >> Regards, >> Gopal >> Hi Gopal, >> >> Was this an upgraded (or moved) system? If so, have you had server >> statistics on in the past? >> >> I ran into a problem with a past system where the system kept shutting >> down >> and restarting - it was thinking it was an eval copy but there were more >> than the limit of Server Statistic records in the DB which kept it from >> starting correctly. In that case, I needed to have the DB truncate the >> server statistics table (was >> t4 in that system). >> >> As stated previously, you should check the error logs, but if it's also >> telling you that the system is an eval copy (would show in the AR Error >> log), you may also want to see how many records are in the Statistics >> table. >> >> On Fri, 1 Apr 2011 11:42:51 -0400, "White, Michael W (Mike)" >> wrote: >>> Gopal, >>> >>> I don't know of a command-line license add (or import) facility off > the >>> top of my head, but it's moot. Your server needs to be operational > and >>> stable regardless. >>> >>> Check your error log. There are probably messages for shutdown and >>> startup, and maybe a fatal error. >>> >>> When you restart Remedy, monitor the script. You may gain insight > into >> a >>> startup error. >>> >>> Server and database conditions can easily cause problems. Exhausted >> disk >>> space, cursors/cursor sharing, and any number of other things can >> prevent >>> Remedy startup. >>> >>> Mike White >>> EMail michael.wh...@verizon.com >>> Office 813.978.2192 >>> >>> -Original Message- >>> From: Action Request System discussion list(ARSList) >>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG >>> Sent: Friday, April 01, 2011 11:29 AM >>> To: arslist@ARSLIST.ORG >>> Subject: ARS 7.5 License Key >>> >>> Hi List, >>> Can you please tell me how to add an licence through the command prompt? >>> >>> We are not able the user tool because ther is some issue with the server >>> and &g
Re: ARS 7.5 License Key
That’s the location where your armonitor.conf file gets copied before its modified by an installation for eg when ITSM and AtriumCore installs modified it.. The armonitor.conf file defaults its location to /etc/name>/armonitor.conf UNLESS you want it elsewhere, in which case, that path is referenced from the startup script, from a parameter, which reads its value from the ar.conf file. If you have no settings in the ar.conf file that changes that default location of the armonitor.conf file, then look in the /etc// directory. If you are starting the server as non root and if this directory has root permissions, it could be a reason why the startup script cannot access it.. You may have installed the server as root and then changed the permissions to non root but forgot to chown supporting files and directories such as this and the catalog files??? Joe -Original Message- From: Gopal-SRG Sent: Tuesday, April 05, 2011 2:09 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Hi Uday/LJ, When i checked for the armonitor.conf file in our system, it is present in the below location ./remedy/ar/ITSM/telstra01/BackUp/armonitor.conf ./remedy/ar/AtriumCore/telstra01/BackUp/armonitor.conf But the armonitor is not present in the ./remedy/ar/ARSystem/conf/ When ever i start my ARSystem, the armonitor is eventually called from the above location at the startup. Will this be a problem?(armonitor file not present as part of the ARSystem conf folder) Havnt commented any startup sh fiels in the armonitor conf.Just to confirm the folder relocation before commenting it Please guide us through this Regards, Gopal Uday Joshi wrote: Hi Gopal, Apparently the SLM engine is experiencing Segment violation (signal 11). This can happen due to corruption in the definition. As suggested try to start the basic ARServer by commenting out other component. However I am suspecting some problem as there is ARERR90 as well. Sugggest to collect more detailed debug log to get hint at what might be corrupted. Best Regards, Uday Joshi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Saturday, April 02, 2011 10:03 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Ok...my first recommendation based on those logs would be to go into armonitor.conf and comment out everything except maybe the arserverd and the arplugindmaybe the java pluginbut comment out everything else. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Saturday, April 02, 2011 1:44 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Hi Pritch, This is not an upgraded system.Its an evaluation version.This server restart has happened on the day in which this eval got expired. Server is not stable and getting restarted again and again http://old.nabble.com/file/p31301633/armonitor.log armonitor.log http://old.nabble.com/file/p31301633/arerror.log arerror.log pritch wrote: Attached is the armonitor and arerror log.In the armonitor log the slmcollsv.sh is the which is staring point and it goes cycle again and again. Dont know how to get rid of it Regards, Gopal Hi Gopal, Was this an upgraded (or moved) system? If so, have you had server statistics on in the past? I ran into a problem with a past system where the system kept shutting down and restarting - it was thinking it was an eval copy but there were more than the limit of Server Statistic records in the DB which kept it from starting correctly. In that case, I needed to have the DB truncate the server statistics table (was t4 in that system). As stated previously, you should check the error logs, but if it's also telling you that the system is an eval copy (would show in the AR Error log), you may also want to see how many records are in the Statistics table. On Fri, 1 Apr 2011 11:42:51 -0400, "White, Michael W (Mike)" wrote: Gopal, I don't know of a command-line license add (or import) facility off the top of my head, but it's moot. Your server needs to be operational and stable regardless. Check your error log. There are probably messages for shutdown and startup, and maybe a fatal error. When you restart Remedy, monitor the script. You may gain insight into a startup error. Server and database conditions can easily cause problems. Exhausted disk space, cursors/cursor sharing, and any number of other things can prevent Remedy startup. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Friday, April 01, 2011 11:29 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 License Key Hi List, Can you please tell me how to add an licence through
Re: ARS 7.5 License Key
Hi Uday/LJ, I have commented all the component except arserverd in the armonitor.conf file.Still is the same issue. Attached the armonitor.conf and the zipped log file Regards, Gopal Uday Joshi wrote: > > Hi Gopal, > > Apparently the SLM engine is experiencing Segment violation (signal 11). > This can happen due to corruption in the definition. As suggested try to > start the basic ARServer by commenting out other component. > > However I am suspecting some problem as there is ARERR90 as well. Sugggest > to collect more detailed debug log to get hint at what might be corrupted. > > Best Regards, > > Uday Joshi > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing > Sent: Saturday, April 02, 2011 10:03 PM > To: arslist@ARSLIST.ORG > Subject: Re: ARS 7.5 License Key > > Ok...my first recommendation based on those logs would be to go into > armonitor.conf and comment out everything except maybe the arserverd and > the > arplugindmaybe the java pluginbut comment out everything else. > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG > Sent: Saturday, April 02, 2011 1:44 AM > To: arslist@ARSLIST.ORG > Subject: Re: ARS 7.5 License Key > > Hi Pritch, > This is not an upgraded system.Its an evaluation version.This server > restart > has happened on the day in which this eval got expired. > Server is not stable and getting restarted again and again > http://old.nabble.com/file/p31301633/armonitor.log armonitor.log > http://old.nabble.com/file/p31301633/arerror.log arerror.log > > pritch wrote: >> >> >> Attached is the armonitor and arerror log.In the armonitor log the >> slmcollsv.sh is the which is staring point and it goes cycle again and >> again. >> Dont know how to get rid of it >> >> Regards, >> Gopal >> Hi Gopal, >> >> Was this an upgraded (or moved) system? If so, have you had server >> statistics on in the past? >> >> I ran into a problem with a past system where the system kept shutting >> down >> and restarting - it was thinking it was an eval copy but there were more >> than the limit of Server Statistic records in the DB which kept it from >> starting correctly. In that case, I needed to have the DB truncate the >> server statistics table (was >> t4 in that system). >> >> As stated previously, you should check the error logs, but if it's also >> telling you that the system is an eval copy (would show in the AR Error >> log), you may also want to see how many records are in the Statistics >> table. >> >> On Fri, 1 Apr 2011 11:42:51 -0400, "White, Michael W (Mike)" >> wrote: >>> Gopal, >>> >>> I don't know of a command-line license add (or import) facility off > the >>> top of my head, but it's moot. Your server needs to be operational > and >>> stable regardless. >>> >>> Check your error log. There are probably messages for shutdown and >>> startup, and maybe a fatal error. >>> >>> When you restart Remedy, monitor the script. You may gain insight > into >> a >>> startup error. >>> >>> Server and database conditions can easily cause problems. Exhausted >> disk >>> space, cursors/cursor sharing, and any number of other things can >> prevent >>> Remedy startup. >>> >>> Mike White >>> EMail michael.wh...@verizon.com >>> Office 813.978.2192 >>> >>> -Original Message- >>> From: Action Request System discussion list(ARSList) >>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG >>> Sent: Friday, April 01, 2011 11:29 AM >>> To: arslist@ARSLIST.ORG >>> Subject: ARS 7.5 License Key >>> >>> Hi List, >>> Can you please tell me how to add an licence through the command prompt? >>> >>> We are not able the user tool because ther is some issue with the server >>> and >>> it is getting restarted again and again. >>> >>> Please help me... >>> >>> >>> Regards, >>> Gopal >> >> > > ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >> >> > > -- &g
Re: ARS 7.5 License Key
Gopal, Didn't get any files. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Tuesday, April 05, 2011 11:02 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Hi Uday/LJ, I have commented all the component except arserverd in the armonitor.conf file.Still is the same issue. Attached the armonitor.conf and the zipped log file Regards, Gopal Uday Joshi wrote: > > Hi Gopal, > > Apparently the SLM engine is experiencing Segment violation (signal 11). > This can happen due to corruption in the definition. As suggested try to > start the basic ARServer by commenting out other component. > > However I am suspecting some problem as there is ARERR90 as well. Sugggest > to collect more detailed debug log to get hint at what might be corrupted. > > Best Regards, > > Uday Joshi > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing > Sent: Saturday, April 02, 2011 10:03 PM > To: arslist@ARSLIST.ORG > Subject: Re: ARS 7.5 License Key > > Ok...my first recommendation based on those logs would be to go into > armonitor.conf and comment out everything except maybe the arserverd and > the > arplugindmaybe the java pluginbut comment out everything else. > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG > Sent: Saturday, April 02, 2011 1:44 AM > To: arslist@ARSLIST.ORG > Subject: Re: ARS 7.5 License Key > > Hi Pritch, > This is not an upgraded system.Its an evaluation version.This server > restart > has happened on the day in which this eval got expired. > Server is not stable and getting restarted again and again > http://old.nabble.com/file/p31301633/armonitor.log armonitor.log > http://old.nabble.com/file/p31301633/arerror.log arerror.log > > pritch wrote: >> >> >> Attached is the armonitor and arerror log.In the armonitor log the >> slmcollsv.sh is the which is staring point and it goes cycle again and >> again. >> Dont know how to get rid of it >> >> Regards, >> Gopal >> Hi Gopal, >> >> Was this an upgraded (or moved) system? If so, have you had server >> statistics on in the past? >> >> I ran into a problem with a past system where the system kept shutting >> down >> and restarting - it was thinking it was an eval copy but there were more >> than the limit of Server Statistic records in the DB which kept it from >> starting correctly. In that case, I needed to have the DB truncate the >> server statistics table (was >> t4 in that system). >> >> As stated previously, you should check the error logs, but if it's also >> telling you that the system is an eval copy (would show in the AR Error >> log), you may also want to see how many records are in the Statistics >> table. >> >> On Fri, 1 Apr 2011 11:42:51 -0400, "White, Michael W (Mike)" >> wrote: >>> Gopal, >>> >>> I don't know of a command-line license add (or import) facility off > the >>> top of my head, but it's moot. Your server needs to be operational > and >>> stable regardless. >>> >>> Check your error log. There are probably messages for shutdown and >>> startup, and maybe a fatal error. >>> >>> When you restart Remedy, monitor the script. You may gain insight > into >> a >>> startup error. >>> >>> Server and database conditions can easily cause problems. Exhausted >> disk >>> space, cursors/cursor sharing, and any number of other things can >> prevent >>> Remedy startup. >>> >>> Mike White >>> EMail michael.wh...@verizon.com >>> Office 813.978.2192 >>> >>> -Original Message- >>> From: Action Request System discussion list(ARSList) >>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG >>> Sent: Friday, April 01, 2011 11:29 AM >>> To: arslist@ARSLIST.ORG >>> Subject: ARS 7.5 License Key >>> >>> Hi List, >>> Can you please tell me how to add an licence through the command prompt? >>> >>> We are not able the user tool because ther is some issue with the server >>> and >>> it is getting restarted again and again. >>> >>> Please help me... >>> >>> >>> Regards, >>> Gopal >> >> > ___
Re: ARS 7.5 License Key
Hi LJ, the attached files are the one i got as part of debugging and i wanted to know when will the arsignal returns value 11? Please do the needful Regards, Gopal LJ LongWing (Head) wrote: > > Gopal, > Didn't get any files. > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG > Sent: Tuesday, April 05, 2011 11:02 PM > To: arslist@ARSLIST.ORG > Subject: Re: ARS 7.5 License Key > > Hi Uday/LJ, > I have commented all the component except arserverd in the armonitor.conf > file.Still is the same issue. > Attached the armonitor.conf and the zipped log file > > Regards, > Gopal > > Uday Joshi wrote: >> >> Hi Gopal, >> >> Apparently the SLM engine is experiencing Segment violation (signal 11). >> This can happen due to corruption in the definition. As suggested try to >> start the basic ARServer by commenting out other component. >> >> However I am suspecting some problem as there is ARERR90 as well. >> Sugggest >> to collect more detailed debug log to get hint at what might be >> corrupted. >> >> Best Regards, >> >> Uday Joshi >> >> -Original Message- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing >> Sent: Saturday, April 02, 2011 10:03 PM >> To: arslist@ARSLIST.ORG >> Subject: Re: ARS 7.5 License Key >> >> Ok...my first recommendation based on those logs would be to go into >> armonitor.conf and comment out everything except maybe the arserverd and >> the >> arplugindmaybe the java pluginbut comment out everything else. >> >> -----Original Message- >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG >> Sent: Saturday, April 02, 2011 1:44 AM >> To: arslist@ARSLIST.ORG >> Subject: Re: ARS 7.5 License Key >> >> Hi Pritch, >> This is not an upgraded system.Its an evaluation version.This server >> restart >> has happened on the day in which this eval got expired. >> Server is not stable and getting restarted again and again >> http://old.nabble.com/file/p31301633/armonitor.log armonitor.log >> http://old.nabble.com/file/p31301633/arerror.log arerror.log >> >> pritch wrote: >>> >>> >>> Attached is the armonitor and arerror log.In the armonitor log the >>> slmcollsv.sh is the which is staring point and it goes cycle again and >>> again. >>> Dont know how to get rid of it >>> >>> Regards, >>> Gopal >>> Hi Gopal, >>> >>> Was this an upgraded (or moved) system? If so, have you had server >>> statistics on in the past? >>> >>> I ran into a problem with a past system where the system kept shutting >>> down >>> and restarting - it was thinking it was an eval copy but there were more >>> than the limit of Server Statistic records in the DB which kept it from >>> starting correctly. In that case, I needed to have the DB truncate the >>> server statistics table (was >>> t4 in that system). >>> >>> As stated previously, you should check the error logs, but if it's also >>> telling you that the system is an eval copy (would show in the AR Error >>> log), you may also want to see how many records are in the Statistics >>> table. >>> >>> On Fri, 1 Apr 2011 11:42:51 -0400, "White, Michael W (Mike)" >>> wrote: >>>> Gopal, >>>> >>>>I don't know of a command-line license add (or import) facility off >> the >>>>top of my head, but it's moot. Your server needs to be operational >> and >>>>stable regardless. >>>> >>>>Check your error log. There are probably messages for shutdown and >>>>startup, and maybe a fatal error. >>>> >>>>When you restart Remedy, monitor the script. You may gain insight >> into >>> a >>>>startup error. >>>> >>>>Server and database conditions can easily cause problems. Exhausted >>> disk >>>>space, cursors/cursor sharing, and any number of other things can >>> prevent >>>>Remedy startup. >>>> >>>> Mike White >>>> EMail michael.wh...@verizon.com >>>> Office 813.978.2192 >>>> >>>> -Original Message-
Re: ARS 7.5 License Key
Do you need to set a temp admin in the user cache? https://communities.bmc.com/communities/message/182015 Regards, Andrew Goodall Software Engineer | Development Services | jcpenney . jcp.com | 972.431.1518 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Friday, April 01, 2011 10:29 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 License Key Hi List, Can you please tell me how to add an licence through the command prompt? We are not able the user tool because ther is some issue with the server and it is getting restarted again and again. Please help me... Regards, Gopal -- View this message in context: http://old.nabble.com/ARS-7.5-License-Key-tp31296456p31296456.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: ARS 7.5 License Key
I would fix the problem with the server then worry about the license. Just my 2 cents. On Fri, Apr 1, 2011 at 10:29 AM, Gopal-SRG wrote: > Hi List, > Can you please tell me how to add an licence through the command prompt? > > We are not able the user tool because ther is some issue with the server > and > it is getting restarted again and again. > > Please help me... > > > Regards, > Gopal > -- > View this message in context: > http://old.nabble.com/ARS-7.5-License-Key-tp31296456p31296456.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: ARS 7.5 License Key
Gopal, I think you should stabilize the server before trying to add a licenselack of license isn't going to cause restart of server, and the only way I know of to add a license is through the user tool. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Friday, April 01, 2011 9:29 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 License Key Hi List, Can you please tell me how to add an licence through the command prompt? We are not able the user tool because ther is some issue with the server and it is getting restarted again and again. Please help me... Regards, Gopal -- View this message in context: http://old.nabble.com/ARS-7.5-License-Key-tp31296456p31296456.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: ARS 7.5 License Key
Gopal, I don't know of a command-line license add (or import) facility off the top of my head, but it's moot. Your server needs to be operational and stable regardless. Check your error log. There are probably messages for shutdown and startup, and maybe a fatal error. When you restart Remedy, monitor the script. You may gain insight into a startup error. Server and database conditions can easily cause problems. Exhausted disk space, cursors/cursor sharing, and any number of other things can prevent Remedy startup. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Friday, April 01, 2011 11:29 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 License Key Hi List, Can you please tell me how to add an licence through the command prompt? We are not able the user tool because ther is some issue with the server and it is getting restarted again and again. Please help me... Regards, Gopal -- View this message in context: http://old.nabble.com/ARS-7.5-License-Key-tp31296456p31296456.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: ARS 7.5 License Key
Hi Gopal, Was this an upgraded (or moved) system? If so, have you had server statistics on in the past? I ran into a problem with a past system where the system kept shutting down and restarting - it was thinking it was an eval copy but there were more than the limit of Server Statistic records in the DB which kept it from starting correctly. In that case, I needed to have the DB truncate the server statistics table (was t4 in that system). As stated previously, you should check the error logs, but if it's also telling you that the system is an eval copy (would show in the AR Error log), you may also want to see how many records are in the Statistics table. On Fri, 1 Apr 2011 11:42:51 -0400, "White, Michael W (Mike)" wrote: > Gopal, > > I don't know of a command-line license add (or import) facility off the > top of my head, but it's moot. Your server needs to be operational and > stable regardless. > > Check your error log. There are probably messages for shutdown and > startup, and maybe a fatal error. > > When you restart Remedy, monitor the script. You may gain insight into a > startup error. > > Server and database conditions can easily cause problems. Exhausted disk > space, cursors/cursor sharing, and any number of other things can prevent > Remedy startup. > > Mike White > EMail michael.wh...@verizon.com > Office 813.978.2192 > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG > Sent: Friday, April 01, 2011 11:29 AM > To: arslist@ARSLIST.ORG > Subject: ARS 7.5 License Key > > Hi List, > Can you please tell me how to add an licence through the command prompt? > > We are not able the user tool because ther is some issue with the server > and > it is getting restarted again and again. > > Please help me... > > > Regards, > Gopal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
