Re: Adding custom permissions groups in 7.1
You're right, it is. The company I am working for is struggling financially and I've had to find a new position, but I'm working to try and get this new version up for them before I leave. That's why I'm trying to find OOTB solutions and avoid custom work. We have a fresh install and are trying to go pretty much OOTB. However, the custom form I made is important and unique and has to be retained. I made the group and gave it the number . It shows up in the admin client for permissions, and I can set qualifications using it and put people in it from the User form. However, Joe Average here won't have access to the user or group form. It's looking like I'll have to go custom or allow someone access to those forms. Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, January 30, 2008 2:11 PM To: arslist@ARSLIST.ORG Subject: Re: Adding custom permissions groups in 7.1 Chris, I do not think that any of the OOB features are designed to make "custom applications easier to ". ( by design) Those sound like competing interests to me. If you by one OOB application to make it easier to build other (custom) applications, then will you buy the second OOB application from the vendor? Why not build the application yourself using the assets/tools that you have already paid for? Selling applications in ARS is always based on a build vs buy discussion, and based on the sunk costs for the ARS platform, smaller customers have no real choice but to build the applications (sometimes all of them) for themselves. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. 2008/1/30 Moore, Chris <[EMAIL PROTECTED]>: > ** > > > Hey Matthew- > > Thanks for the response. I'm trying to see if there is a way to do this out > of the box- we're trying to avoid custom work on this release, but if there > is no way, I will end up doing as you suggested. > > Thanks! > > Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Adding custom permissions groups in 7.1
Chris, I do not think that any of the OOB features are designed to make "custom applications easier to ". ( by design) Those sound like competing interests to me. If you by one OOB application to make it easier to build other (custom) applications, then will you buy the second OOB application from the vendor? Why not build the application yourself using the assets/tools that you have already paid for? Selling applications in ARS is always based on a build vs buy discussion, and based on the sunk costs for the ARS platform, smaller customers have no real choice but to build the applications (sometimes all of them) for themselves. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. 2008/1/30 Moore, Chris <[EMAIL PROTECTED]>: > ** > > > Hey Matthew- > > Thanks for the response. I'm trying to see if there is a way to do this out > of the box- we're trying to avoid custom work on this release, but if there > is no way, I will end up doing as you suggested. > > Thanks! > > Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Adding custom permissions groups in 7.1
Hey Matthew- Thanks for the response. I'm trying to see if there is a way to do this out of the box- we're trying to avoid custom work on this release, but if there is no way, I will end up doing as you suggested. Thanks! Chris From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Wednesday, January 30, 2008 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: Adding custom permissions groups in 7.1 If there is a specific group you want to add via another form, you could set up a filter to push the group list back to the user form with the new group appended to it. If it was on the people form, you could have it look for user records with matching login IDs in the qualifier. Then, set the group list on the user form to $Group List$ + ;. HTH, Matt Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Wednesday, January 30, 2008 12:54 PM To: arslist@ARSLIST.ORG Subject: Re: Adding custom permissions groups in 7.1 ** The main problem is not creating the group, but allowing people who don't have access to the user form to put people into it. When creating a customer/people record, is there a way to add a group to the list of application permissions groups you can add for people? Thanks, Chris From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, January 30, 2008 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: Adding custom permissions groups in 7.1 What kind of difficulty are you facing creating a permission group in 7.1? Its the same as its always been? Create a group, give it a unique ID, and make sure the Group Type is Change... Whats not working for you? Joe D'Souza Remedy Developer / Consultant, IBM Global Technology Services, Chicago. - Original Message From: "Moore, Chris" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, January 30, 2008 10:19:30 AM Subject: Adding custom permissions groups in 7.1 ** Is there a way to add a permissions group in 7.1? Not a computed group- there is a custom form which only a few people should see and in 6 we had a custom permission group for it. I’ve gotten around it by adding the custom group directly to records in the User form, but that doesn’t allow me to limit access via workflow with much flexibility and I’d like people who create records but don’t have access to the user form to be able to add people to that group. I’ve looked through the config guide, but didn’t see anything about it. Thanks! Chris Never miss a thing. Make Yahoo your homepage. <http://us.rd.yahoo.com/evt=51438/*http:/www.yahoo.com/r/hs> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Adding custom permissions groups in 7.1
If there is a specific group you want to add via another form, you could set up a filter to push the group list back to the user form with the new group appended to it. If it was on the people form, you could have it look for user records with matching login IDs in the qualifier. Then, set the group list on the user form to $Group List$ + ;. HTH, Matt Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Wednesday, January 30, 2008 12:54 PM To: arslist@ARSLIST.ORG Subject: Re: Adding custom permissions groups in 7.1 ** The main problem is not creating the group, but allowing people who don't have access to the user form to put people into it. When creating a customer/people record, is there a way to add a group to the list of application permissions groups you can add for people? Thanks, Chris From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, January 30, 2008 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: Adding custom permissions groups in 7.1 What kind of difficulty are you facing creating a permission group in 7.1? Its the same as its always been? Create a group, give it a unique ID, and make sure the Group Type is Change... Whats not working for you? Joe D'Souza Remedy Developer / Consultant, IBM Global Technology Services, Chicago. - Original Message From: "Moore, Chris" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, January 30, 2008 10:19:30 AM Subject: Adding custom permissions groups in 7.1 ** Is there a way to add a permissions group in 7.1? Not a computed group- there is a custom form which only a few people should see and in 6 we had a custom permission group for it. I’ve gotten around it by adding the custom group directly to records in the User form, but that doesn’t allow me to limit access via workflow with much flexibility and I’d like people who create records but don’t have access to the user form to be able to add people to that group. I’ve looked through the config guide, but didn’t see anything about it. Thanks! Chris Never miss a thing. Make Yahoo your homepage. <http://us.rd.yahoo.com/evt=51438/*http:/www.yahoo.com/r/hs> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Adding custom permissions groups in 7.1
The main problem is not creating the group, but allowing people who don't have access to the user form to put people into it. When creating a customer/people record, is there a way to add a group to the list of application permissions groups you can add for people? Thanks, Chris From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, January 30, 2008 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: Adding custom permissions groups in 7.1 What kind of difficulty are you facing creating a permission group in 7.1? Its the same as its always been? Create a group, give it a unique ID, and make sure the Group Type is Change... Whats not working for you? Joe D'Souza Remedy Developer / Consultant, IBM Global Technology Services, Chicago. - Original Message From: "Moore, Chris" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, January 30, 2008 10:19:30 AM Subject: Adding custom permissions groups in 7.1 ** Is there a way to add a permissions group in 7.1? Not a computed group- there is a custom form which only a few people should see and in 6 we had a custom permission group for it. I’ve gotten around it by adding the custom group directly to records in the User form, but that doesn’t allow me to limit access via workflow with much flexibility and I’d like people who create records but don’t have access to the user form to be able to add people to that group. I’ve looked through the config guide, but didn’t see anything about it. Thanks! Chris Never miss a thing. Make Yahoo your homepage. <http://us.rd.yahoo.com/evt=51438/*http:/www.yahoo.com/r/hs> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Adding custom permissions groups in 7.1
What kind of difficulty are you facing creating a permission group in 7.1? Its the same as its always been? Create a group, give it a unique ID, and make sure the Group Type is Change... Whats not working for you? Joe D'Souza Remedy Developer / Consultant, IBM Global Technology Services, Chicago. - Original Message From: "Moore, Chris" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, January 30, 2008 10:19:30 AM Subject: Adding custom permissions groups in 7.1 ** Is there a way to add a permissions group in 7.1? Not a computed group- there is a custom form which only a few people should see and in 6 we had a custom permission group for it. I’ve gotten around it by adding the custom group directly to records in the User form, but that doesn’t allow me to limit access via workflow with much flexibility and I’d like people who create records but don’t have access to the user form to be able to add people to that group. I’ve looked through the config guide, but didn’t see anything about it. Thanks! Chris Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Adding custom permissions groups in 7.1
Thanks Matt! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Wednesday, January 30, 2008 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: Adding custom permissions groups in 7.1 Chris, In ARS 7 you can build a group and then map roles to those groups. Then it's just a matter of adding those groups to the appropriate users in the user form. After that just set the form permissions to that new group and you've got it. For detailed info, check out the Form and Application Objects guide, page 78. Regards, -Matt Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Wednesday, January 30, 2008 11:20 AM To: arslist@ARSLIST.ORG Subject: Adding custom permissions groups in 7.1 ** Is there a way to add a permissions group in 7.1? Not a computed group- there is a custom form which only a few people should see and in 6 we had a custom permission group for it. I've gotten around it by adding the custom group directly to records in the User form, but that doesn't allow me to limit access via workflow with much flexibility and I'd like people who create records but don't have access to the user form to be able to add people to that group. I've looked through the config guide, but didn't see anything about it. Thanks! Chris __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Adding custom permissions groups in 7.1
Chris, In ARS 7 you can build a group and then map roles to those groups. Then it's just a matter of adding those groups to the appropriate users in the user form. After that just set the form permissions to that new group and you've got it. For detailed info, check out the Form and Application Objects guide, page 78. Regards, -Matt Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Wednesday, January 30, 2008 11:20 AM To: arslist@ARSLIST.ORG Subject: Adding custom permissions groups in 7.1 ** Is there a way to add a permissions group in 7.1? Not a computed group- there is a custom form which only a few people should see and in 6 we had a custom permission group for it. I've gotten around it by adding the custom group directly to records in the User form, but that doesn't allow me to limit access via workflow with much flexibility and I'd like people who create records but don't have access to the user form to be able to add people to that group. I've looked through the config guide, but didn't see anything about it. Thanks! Chris __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
