Re: Administrative privileges problem? ARS 6.3
I've created a temp user numerous times using arcache Ex: -Ua -e001 -n TempUserName -p -g 1; -l 1 -s However, I cannot login with the account I've created. Does the syntax look all right to you all? I also can't run arreload 'cause it indicates I have to have admin. permissions. Going round in circles here unfortunately. Any help would be welcome. Brad Date: Sun, 17 Jul 2011 20:50:07 -0500 From: brad.terh...@hotmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** Still broken. Suppose I'll arreload tomorrow morning. Brad Date: Fri, 15 Jul 2011 15:34:15 -0500 From: brad.terh...@hotmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** I'm restarting it again. I did that yesterday but better safe than sorry. The arerror.log had some MidTier user already logged in entries with my name. However, there wasn't anything referencing TEMPADMIN or Demo (the other accounts I've tried). I'll try arereload I guess if I cannot find this issue resolved after a reboot. It makes me nervous to reload everyone given the current state, but I don't really have a choice. Brad Date: Fri, 15 Jul 2011 12:10:14 -0700 From: jason.mil...@gmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** Good, I didn't recognize the name so I wasn't sure if you were a newer admin. :) I wonder if there is an issue with the User cache? I have heard of odd things before when the user_cache table gets out of whack for some reason. Have you restarted the AR system since this issue started? You can also use arreload to rebuild the user_cache. I think the details are in the configuring guide. Are there any errors in the arerror.log or armonitor.log even? Jason On Fri, Jul 15, 2011 at 11:56 AM, Brad Terhune brad.terh...@hotmail.com wrote: ** You did not insult me. No worries. I don't actually have direct access to our Oracle database. I've added a TEMPADMIN account using arcache with 1 for group and 1 for license type. And the account logs in with no errors. But when I go to Find an object, none of the applications or the User form is available. I've never had anything quite like this happen before. Brad Date: Fri, 15 Jul 2011 09:47:52 -0700 From: jason.mil...@gmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** Do you have allow guest users turn on? One error you mention states that you cannot authenticate. That error would be triggered before you were ever granted a license or your groups are loaded; ruling out APP-Administrator/Administrator and fixed license issues. However you are able to get to to the User Portal which tells me you authenticated or were allowed as a guest. Just to check the very basics, are you using your username in the same case as it is in the User form? I know that is a very, very basic question (and not meant to insult). However it cause the symptoms you are seeing; appear to be authenticated but only have public permissions. Do you have access to query the DB directly? You can check that your password is NULL, that your License Type is = 1 (fixed) and your have group 1 (Administrator) in your Group List. I wouldn't recommend changing the values at the DB level but you can at least validate there are not any issues with your User record. SELECT Login_Name ,Full_Name ,Password ,Group_List ,License_Type FROM User_x WHERE Login_Name = 'YourUsername' On Fri, Jul 15, 2011 at 4:37 AM, Brad Terhune brad.terh...@hotmail.com wrote: ** I do use AREA LDAP for authentication. Everyone else works though and they are doing the same. Brad Date: Thu, 14 Jul 2011 14:43:07 -0700 From: jason.mil...@gmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** Hi Brad, Do you use Cross Reference Blank Passwords in your environment? I am wondering if there is an issue with the external authentication. Jason On Thu, Jul 14, 2011 at 2:26 PM, Brad Terhune brad.terh...@hotmail.com wrote: ** Hey guys! I know I'm behind the times (6.3). Anyway, I was trying to get into Remedy Configuration Manager yesterday and I couldn't. The system indicated I did not have access. So, I tried going directly to SHR:Template (Helpdesk 5.6 forms). And when I tried to modify something I got that I did not have write permissions to fields 4, 7 and 263. So, I figured, I'll fix this and went to login through Remedy Admin. But could not log in. I get an authentication failed very quickly- it just flashes for a moment- then Could not successfully login to any server. I've tried on more than one computer and with different versions of the client-side software on XP, Windows Server 2003 and Windows 7. Same result. I have a ticket in with support but they have not been able to figure out what is going on. I've tried
Re: Administrative privileges problem? ARS 6.3
Super Duper long shot... do you have admin privs on the server? With the account that is the server service account? If not, check the permissions on that account and see if they were changed somewhere along the way. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brad Terhune Sent: Monday, July 18, 2011 1:53 PM To: arslist@ARSLIST.ORG Subject: Re: Administrative privileges problem? ARS 6.3 ** I've created a temp user numerous times using arcache Ex: -Ua -e001 -n TempUserName -p -g 1; -l 1 -s However, I cannot login with the account I've created. Does the syntax look all right to you all? I also can't run arreload 'cause it indicates I have to have admin. permissions. Going round in circles here unfortunately. Any help would be welcome. Brad Date: Sun, 17 Jul 2011 20:50:07 -0500 From: brad.terh...@hotmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** Still broken. Suppose I'll arreload tomorrow morning. Brad Date: Fri, 15 Jul 2011 15:34:15 -0500 From: brad.terh...@hotmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** I'm restarting it again. I did that yesterday but better safe than sorry. The arerror.log had some MidTier user already logged in entries with my name. However, there wasn't anything referencing TEMPADMIN or Demo (the other accounts I've tried). I'll try arereload I guess if I cannot find this issue resolved after a reboot. It makes me nervous to reload everyone given the current state, but I don't really have a choice. Brad Date: Fri, 15 Jul 2011 12:10:14 -0700 From: jason.mil...@gmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** Good, I didn't recognize the name so I wasn't sure if you were a newer admin. :) I wonder if there is an issue with the User cache? I have heard of odd things before when the user_cache table gets out of whack for some reason. Have you restarted the AR system since this issue started? You can also use arreload to rebuild the user_cache. I think the details are in the configuring guide. Are there any errors in the arerror.log or armonitor.log even? Jason On Fri, Jul 15, 2011 at 11:56 AM, Brad Terhune brad.terh...@hotmail.commailto:brad.terh...@hotmail.com wrote: ** You did not insult me. No worries. I don't actually have direct access to our Oracle database. I've added a TEMPADMIN account using arcache with 1 for group and 1 for license type. And the account logs in with no errors. But when I go to Find an object, none of the applications or the User form is available. I've never had anything quite like this happen before. Brad Date: Fri, 15 Jul 2011 09:47:52 -0700 From: jason.mil...@gmail.commailto:jason.mil...@gmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Do you have allow guest users turn on? One error you mention states that you cannot authenticate. That error would be triggered before you were ever granted a license or your groups are loaded; ruling out APP-Administrator/Administrator and fixed license issues. However you are able to get to to the User Portal which tells me you authenticated or were allowed as a guest. Just to check the very basics, are you using your username in the same case as it is in the User form? I know that is a very, very basic question (and not meant to insult). However it cause the symptoms you are seeing; appear to be authenticated but only have public permissions. Do you have access to query the DB directly? You can check that your password is NULL, that your License Type is = 1 (fixed) and your have group 1 (Administrator) in your Group List. I wouldn't recommend changing the values at the DB level but you can at least validate there are not any issues with your User record. SELECT Login_Name ,Full_Name ,Password ,Group_List ,License_Type FROM User_x WHERE Login_Name = 'YourUsername' On Fri, Jul 15, 2011 at 4:37 AM, Brad Terhune brad.terh...@hotmail.commailto:brad.terh...@hotmail.com wrote: ** I do use AREA LDAP for authentication. Everyone else works though and they are doing the same. Brad Date: Thu, 14 Jul 2011 14:43:07 -0700 From: jason.mil...@gmail.commailto:jason.mil...@gmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Hi Brad, Do you use Cross Reference Blank Passwords in your environment? I am wondering if there is an issue with the external authentication. Jason On Thu, Jul 14, 2011 at 2:26 PM, Brad Terhune brad.terh...@hotmail.commailto:brad.terh...@hotmail.com wrote: ** Hey guys! I know I'm behind
Re: Administrative privileges problem? ARS 6.3
Still broken. Suppose I'll arreload tomorrow morning.Brad Date: Fri, 15 Jul 2011 15:34:15 -0500 From: brad.terh...@hotmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** I'm restarting it again. I did that yesterday but better safe than sorry. The arerror.log had some MidTier user already logged in entries with my name. However, there wasn't anything referencing TEMPADMIN or Demo (the other accounts I've tried).I'll try arereload I guess if I cannot find this issue resolved after a reboot. It makes me nervous to reload everyone given the current state, but I don't really have a choice.Brad Date: Fri, 15 Jul 2011 12:10:14 -0700 From: jason.mil...@gmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** Good, I didn't recognize the name so I wasn't sure if you were a newer admin. :) I wonder if there is an issue with the User cache? I have heard of odd things before when the user_cache table gets out of whack for some reason. Have you restarted the AR system since this issue started? You can also use arreload to rebuild the user_cache. I think the details are in the configuring guide. Are there any errors in the arerror.log or armonitor.log even? Jason On Fri, Jul 15, 2011 at 11:56 AM, Brad Terhune brad.terh...@hotmail.com wrote: ** You did not insult me. No worries. I don't actually have direct access to our Oracle database.I've added a TEMPADMIN account using arcache with 1 for group and 1 for license type. And the account logs in with no errors. But when I go to Find an object, none of the applications or the User form is available. I've never had anything quite like this happen before.Brad Date: Fri, 15 Jul 2011 09:47:52 -0700 From: jason.mil...@gmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** Do you have allow guest users turn on? One error you mention states that you cannot authenticate. That error would be triggered before you were ever granted a license or your groups are loaded; ruling out APP-Administrator/Administrator and fixed license issues. However you are able to get to to the User Portal which tells me you authenticated or were allowed as a guest. Just to check the very basics, are you using your username in the same case as it is in the User form? I know that is a very, very basic question (and not meant to insult). However it cause the symptoms you are seeing; appear to be authenticated but only have public permissions. Do you have access to query the DB directly? You can check that your password is NULL, that your License Type is = 1 (fixed) and your have group 1 (Administrator) in your Group List. I wouldn't recommend changing the values at the DB level but you can at least validate there are not any issues with your User record. SELECT Login_Name ,Full_Name ,Password ,Group_List ,License_Type FROM User_x WHERE Login_Name = 'YourUsername' On Fri, Jul 15, 2011 at 4:37 AM, Brad Terhune brad.terh...@hotmail.com wrote: ** I do use AREA LDAP for authentication. Everyone else works though and they are doing the same. Brad Date: Thu, 14 Jul 2011 14:43:07 -0700 From: jason.mil...@gmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** Hi Brad, Do you use Cross Reference Blank Passwords in your environment? I am wondering if there is an issue with the external authentication. Jason On Thu, Jul 14, 2011 at 2:26 PM, Brad Terhune brad.terh...@hotmail.com wrote: ** Hey guys!I know I'm behind the times (6.3).Anyway, I was trying to get into Remedy Configuration Manager yesterday and I couldn't. The system indicated I did not have access. So, I tried going directly to SHR:Template (Helpdesk 5.6 forms). And when I tried to modify something I got that I did not have write permissions to fields 4, 7 and 263. So, I figured, I'll fix this and went to login through Remedy Admin. But could not log in. I get an authentication failed very quickly- it just flashes for a moment- then Could not successfully login to any server. I've tried on more than one computer and with different versions of the client-side software on XP, Windows Server 2003 and Windows 7. Same result. I have a ticket in with support but they have not been able to figure out what is going on. I've tried the master level administrator user account and my own administrator account and get the same result.Any one have any ideas? Grateful in Memphis- Brad terhunebterh...@uthsc.edu _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: Administrative privileges problem? ARS 6.3
I do use AREA LDAP for authentication. Everyone else works though and they are doing the same.Brad Date: Thu, 14 Jul 2011 14:43:07 -0700 From: jason.mil...@gmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** Hi Brad, Do you use Cross Reference Blank Passwords in your environment? I am wondering if there is an issue with the external authentication. Jason On Thu, Jul 14, 2011 at 2:26 PM, Brad Terhune brad.terh...@hotmail.com wrote: ** Hey guys!I know I'm behind the times (6.3).Anyway, I was trying to get into Remedy Configuration Manager yesterday and I couldn't. The system indicated I did not have access. So, I tried going directly to SHR:Template (Helpdesk 5.6 forms). And when I tried to modify something I got that I did not have write permissions to fields 4, 7 and 263. So, I figured, I'll fix this and went to login through Remedy Admin. But could not log in. I get an authentication failed very quickly- it just flashes for a moment- then Could not successfully login to any server. I've tried on more than one computer and with different versions of the client-side software on XP, Windows Server 2003 and Windows 7. Same result. I have a ticket in with support but they have not been able to figure out what is going on. I've tried the master level administrator user account and my own administrator account and get the same result.Any one have any ideas? Grateful in Memphis- Brad terhunebterh...@uthsc.edu _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Administrative privileges problem? ARS 6.3
I could not seem to get into the User form or SHR:People forms yesterday. I'll try to get around that today.Brad Date: Thu, 14 Jul 2011 21:42:01 + From: claire.sanf...@memorialhermann.org Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** Give the account App-Administrator and Administrator privs and it should work. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brad Terhune Sent: Thursday, July 14, 2011 4:26 PM To: arslist@ARSLIST.ORG Subject: Administrative privileges problem? ARS 6.3 ** Hey guys! I know I'm behind the times (6.3). Anyway, I was trying to get into Remedy Configuration Manager yesterday and I couldn't. The system indicated I did not have access. So, I tried going directly to SHR:Template (Helpdesk 5.6 forms). And when I tried to modify something I got that I did not have write permissions to fields 4, 7 and 263. So, I figured, I'll fix this and went to login through Remedy Admin. But could not log in. I get an authentication failed very quickly- it just flashes for a moment- then Could not successfully login to any server. I've tried on more than one computer and with different versions of the client-side software on XP, Windows Server 2003 and Windows 7. Same result. I have a ticket in with support but they have not been able to figure out what is going on. I've tried the master level administrator user account and my own administrator account and get the same result. Any one have any ideas? Grateful in Memphis- Brad Terhune bterh...@uthsc.edu _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Administrative privileges problem? ARS 6.3
Very strange.The only user object that comes up is the User Portal. It is as if I'm blocked at every turn! It seems to be permissions, but I cannot modify them. Any other ideas? Perhaps a way to re-administrate an account?Brad Date: Fri, 15 Jul 2011 06:38:15 -0500 From: brad.terh...@hotmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** I could not seem to get into the User form or SHR:People forms yesterday. I'll try to get around that today. Brad Date: Thu, 14 Jul 2011 21:42:01 + From: claire.sanf...@memorialhermann.org Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** Give the account App-Administrator and Administrator privs and it should work. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brad Terhune Sent: Thursday, July 14, 2011 4:26 PM To: arslist@ARSLIST.ORG Subject: Administrative privileges problem? ARS 6.3 ** Hey guys! I know I'm behind the times (6.3). Anyway, I was trying to get into Remedy Configuration Manager yesterday and I couldn't. The system indicated I did not have access. So, I tried going directly to SHR:Template (Helpdesk 5.6 forms). And when I tried to modify something I got that I did not have write permissions to fields 4, 7 and 263. So, I figured, I'll fix this and went to login through Remedy Admin. But could not log in. I get an authentication failed very quickly- it just flashes for a moment- then Could not successfully login to any server. I've tried on more than one computer and with different versions of the client-side software on XP, Windows Server 2003 and Windows 7. Same result. I have a ticket in with support but they have not been able to figure out what is going on. I've tried the master level administrator user account and my own administrator account and get the same result. Any one have any ideas? Grateful in Memphis- Brad Terhune bterh...@uthsc.edu _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Administrative privileges problem? ARS 6.3
You can add a new user using the tools.Personally I always keep an admin
user with a fixed license in the system that has a local Remedy password.
arcache {-U|-G}{a|d} -e entryId [-g groupList] [-i groupId]
[-c groupCategory] [-q computed_group_qualification]
[-t groupType] [-lw writeLicense] [-m mailAddress][-n name]
[-p password] [-s server_name] [-x notifyMech] [-d] [-u
authentication alias name]
[-r authentication alias string]
Look in the ConfigGuide PDF on pg 315
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brad Terhune
Sent: Friday, July 15, 2011 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Administrative privileges problem? ARS 6.3
**
Very strange.
The only user object that comes up is the User Portal. It is as if I'm
blocked at every turn! It seems to be permissions, but I cannot modify them.
Any other ideas? Perhaps a way to re-administrate an account?
Brad
-Original Message-
Date: Fri, 15 Jul 2011 06:38:15 -0500
From: brad.terh...@hotmail.com
Subject: Re: Administrative privileges problem? ARS 6.3
To: arslist@ARSLIST.ORG
**
I could not seem to get into the User form or SHR:People forms yesterday. I'll
try to get around that today.
Brad
-Original Message-
Date: Thu, 14 Jul 2011 21:42:01 +
From: claire.sanf...@memorialhermann.org
Subject: Re: Administrative privileges problem? ARS 6.3
To: arslist@ARSLIST.ORG
**
Give the account App-Administrator and Administrator privs and it should work.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brad Terhune
Sent: Thursday, July 14, 2011 4:26 PM
To: arslist@ARSLIST.ORG
Subject: Administrative privileges problem? ARS 6.3
**
Hey guys!
I know I'm behind the times (6.3).
Anyway, I was trying to get into Remedy Configuration Manager yesterday and I
couldn't. The system indicated I did not have access. So, I tried going
directly to SHR:Template (Helpdesk 5.6 forms). And when I tried to modify
something I got that I did not have write permissions to fields 4, 7 and
263.
So, I figured, I'll fix this and went to login through Remedy Admin. But
could not log in. I get an authentication failed very quickly- it just
flashes for a moment- then Could not successfully login to any server.
I've tried on more than one computer and with different versions of the
client-side software on XP, Windows Server 2003 and Windows 7. Same result.
I have a ticket in with support but they have not been able to figure out what
is going on.
I've tried the master level administrator user account and my own administrator
account and get the same result.
Any one have any ideas?
Grateful in Memphis-
Brad Terhune
bterh...@uthsc.edu
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Administrative privileges problem? ARS 6.3
Brad,
I'm on 6.3, it's not so bad. Did you try the default password? You can find it
on page 202 of the Configuring AR System guide.
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Friday, July 15, 2011 9:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Administrative privileges problem? ARS 6.3
You can add a new user using the tools.Personally I always keep an admin
user with a fixed license in the system that has a local Remedy password.
arcache {-U|-G}{a|d} -e entryId [-g groupList] [-i groupId]
[-c groupCategory] [-q computed_group_qualification]
[-t groupType] [-lw writeLicense] [-m mailAddress][-n name]
[-p password] [-s server_name] [-x notifyMech] [-d] [-u
authentication alias name]
[-r authentication alias string]
Look in the ConfigGuide PDF on pg 315
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brad Terhune
Sent: Friday, July 15, 2011 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Administrative privileges problem? ARS 6.3
**
Very strange.
The only user object that comes up is the User Portal. It is as if I'm
blocked at every turn! It seems to be permissions, but I cannot modify them.
Any other ideas? Perhaps a way to re-administrate an account?
Brad
-Original Message-
Date: Fri, 15 Jul 2011 06:38:15 -0500
From: brad.terh...@hotmail.com
Subject: Re: Administrative privileges problem? ARS 6.3
To: arslist@ARSLIST.ORG
**
I could not seem to get into the User form or SHR:People forms yesterday. I'll
try to get around that today.
Brad
-Original Message-
Date: Thu, 14 Jul 2011 21:42:01 +
From: claire.sanf...@memorialhermann.org
Subject: Re: Administrative privileges problem? ARS 6.3
To: arslist@ARSLIST.ORG
**
Give the account App-Administrator and Administrator privs and it should work.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brad Terhune
Sent: Thursday, July 14, 2011 4:26 PM
To: arslist@ARSLIST.ORG
Subject: Administrative privileges problem? ARS 6.3
**
Hey guys!
I know I'm behind the times (6.3).
Anyway, I was trying to get into Remedy Configuration Manager yesterday and I
couldn't. The system indicated I did not have access. So, I tried going
directly to SHR:Template (Helpdesk 5.6 forms). And when I tried to modify
something I got that I did not have write permissions to fields 4, 7 and
263.
So, I figured, I'll fix this and went to login through Remedy Admin. But
could not log in. I get an authentication failed very quickly- it just
flashes for a moment- then Could not successfully login to any server.
I've tried on more than one computer and with different versions of the
client-side software on XP, Windows Server 2003 and Windows 7. Same result.
I have a ticket in with support but they have not been able to figure out what
is going on.
I've tried the master level administrator user account and my own administrator
account and get the same result.
Any one have any ideas?
Grateful in Memphis-
Brad Terhune
bterh...@uthsc.edu
___
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Re: Administrative privileges problem? ARS 6.3
Do you have allow guest users turn on? One error you mention states that you cannot authenticate. That error would be triggered before you were ever granted a license or your groups are loaded; ruling out APP-Administrator/Administrator and fixed license issues. However you are able to get to to the User Portal which tells me you authenticated or were allowed as a guest. Just to check the very basics, are you using your username in the same case as it is in the User form? I know that is a very, very basic question (and not meant to insult). However it cause the symptoms you are seeing; appear to be authenticated but only have public permissions. Do you have access to query the DB directly? You can check that your password is NULL, that your License Type is = 1 (fixed) and your have group 1 (Administrator) in your Group List. I wouldn't recommend changing the values at the DB level but you can at least validate there are not any issues with your User record. SELECT Login_Name ,Full_Name ,Password ,Group_List ,License_Type FROM User_x WHERE Login_Name = 'YourUsername' On Fri, Jul 15, 2011 at 4:37 AM, Brad Terhune brad.terh...@hotmail.comwrote: ** I do use AREA LDAP for authentication. Everyone else works though and they are doing the same. Brad -- Date: Thu, 14 Jul 2011 14:43:07 -0700 From: jason.mil...@gmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** Hi Brad, Do you use Cross Reference Blank Passwords in your environment? I am wondering if there is an issue with the external authentication. Jason On Thu, Jul 14, 2011 at 2:26 PM, Brad Terhune brad.terh...@hotmail.comwrote: ** Hey guys! I know I'm behind the times (6.3). Anyway, I was trying to get into Remedy Configuration Manager yesterday and I couldn't. The system indicated I did not have access. So, I tried going directly to SHR:Template (Helpdesk 5.6 forms). And when I tried to modify something I got that I did not have write permissions to fields 4, 7 and 263. So, I figured, I'll fix this and went to login through Remedy Admin. But could not log in. I get an authentication failed very quickly- it just flashes for a moment- then Could not successfully login to any server. I've tried on more than one computer and with different versions of the client-side software on XP, Windows Server 2003 and Windows 7. Same result. I have a ticket in with support but they have not been able to figure out what is going on. I've tried the master level administrator user account and my own administrator account and get the same result. Any one have any ideas? Grateful in Memphis- Brad Terhune bterh...@uthsc.edu _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Administrative privileges problem? ARS 6.3
I added a TEMPADMIN user using this command, but I'm not sure I put in the
groups properly as he doesn't have access to User or the other forms I need?
Could you tell me what the group numbers should be for full App-Admin access?
I put in 1. Brad
Date: Fri, 15 Jul 2011 13:46:19 +
From: frederick.w.gro...@xo.com
Subject: Re: Administrative privileges problem? ARS 6.3
To: arslist@ARSLIST.ORG
You can add a new user using the tools.Personally I always keep an admin
user with a fixed license in the system that has a local Remedy password.
arcache {-U|-G}{a|d} -e entryId [-g groupList] [-i groupId]
[-c groupCategory] [-q computed_group_qualification]
[-t groupType] [-lw writeLicense] [-m mailAddress][-n name]
[-p password] [-s server_name] [-x notifyMech] [-d] [-u
authentication alias name]
[-r authentication alias string]
Look in the ConfigGuide PDF on pg 315
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brad Terhune
Sent: Friday, July 15, 2011 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Administrative privileges problem? ARS 6.3
**
Very strange.
The only user object that comes up is the User Portal. It is as if I'm
blocked at every turn! It seems to be permissions, but I cannot modify them.
Any other ideas? Perhaps a way to re-administrate an account?
Brad
-Original Message-
Date: Fri, 15 Jul 2011 06:38:15 -0500
From: brad.terh...@hotmail.com
Subject: Re: Administrative privileges problem? ARS 6.3
To: arslist@ARSLIST.ORG
**
I could not seem to get into the User form or SHR:People forms yesterday.
I'll try to get around that today.
Brad
-Original Message-
Date: Thu, 14 Jul 2011 21:42:01 +
From: claire.sanf...@memorialhermann.org
Subject: Re: Administrative privileges problem? ARS 6.3
To: arslist@ARSLIST.ORG
**
Give the account App-Administrator and Administrator privs and it should work.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brad Terhune
Sent: Thursday, July 14, 2011 4:26 PM
To: arslist@ARSLIST.ORG
Subject: Administrative privileges problem? ARS 6.3
**
Hey guys!
I know I'm behind the times (6.3).
Anyway, I was trying to get into Remedy Configuration Manager yesterday and I
couldn't. The system indicated I did not have access. So, I tried going
directly to SHR:Template (Helpdesk 5.6 forms). And when I tried to modify
something I got that I did not have write permissions to fields 4, 7 and
263.
So, I figured, I'll fix this and went to login through Remedy Admin. But
could not log in. I get an authentication failed very quickly- it just
flashes for a moment- then Could not successfully login to any server.
I've tried on more than one computer and with different versions of the
client-side software on XP, Windows Server 2003 and Windows 7. Same result.
I have a ticket in with support but they have not been able to figure out
what is going on.
I've tried the master level administrator user account and my own
administrator account and get the same result.
Any one have any ideas?
Grateful in Memphis-
Brad Terhune
bterh...@uthsc.edu
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Re: Administrative privileges problem? ARS 6.3
You did not insult me. No worries. I don't actually have direct access to our Oracle database.I've added a TEMPADMIN account using arcache with 1 for group and 1 for license type. And the account logs in with no errors. But when I go to Find an object, none of the applications or the User form is available.I've never had anything quite like this happen before.Brad Date: Fri, 15 Jul 2011 09:47:52 -0700 From: jason.mil...@gmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** Do you have allow guest users turn on? One error you mention states that you cannot authenticate. That error would be triggered before you were ever granted a license or your groups are loaded; ruling out APP-Administrator/Administrator and fixed license issues. However you are able to get to to the User Portal which tells me you authenticated or were allowed as a guest. Just to check the very basics, are you using your username in the same case as it is in the User form? I know that is a very, very basic question (and not meant to insult). However it cause the symptoms you are seeing; appear to be authenticated but only have public permissions. Do you have access to query the DB directly? You can check that your password is NULL, that your License Type is = 1 (fixed) and your have group 1 (Administrator) in your Group List. I wouldn't recommend changing the values at the DB level but you can at least validate there are not any issues with your User record. SELECT Login_Name ,Full_Name ,Password ,Group_List ,License_Type FROM User_x WHERE Login_Name = 'YourUsername' On Fri, Jul 15, 2011 at 4:37 AM, Brad Terhune brad.terh...@hotmail.com wrote: ** I do use AREA LDAP for authentication. Everyone else works though and they are doing the same. Brad Date: Thu, 14 Jul 2011 14:43:07 -0700 From: jason.mil...@gmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** Hi Brad, Do you use Cross Reference Blank Passwords in your environment? I am wondering if there is an issue with the external authentication. Jason On Thu, Jul 14, 2011 at 2:26 PM, Brad Terhune brad.terh...@hotmail.com wrote: ** Hey guys!I know I'm behind the times (6.3).Anyway, I was trying to get into Remedy Configuration Manager yesterday and I couldn't. The system indicated I did not have access. So, I tried going directly to SHR:Template (Helpdesk 5.6 forms). And when I tried to modify something I got that I did not have write permissions to fields 4, 7 and 263. So, I figured, I'll fix this and went to login through Remedy Admin. But could not log in. I get an authentication failed very quickly- it just flashes for a moment- then Could not successfully login to any server. I've tried on more than one computer and with different versions of the client-side software on XP, Windows Server 2003 and Windows 7. Same result. I have a ticket in with support but they have not been able to figure out what is going on. I've tried the master level administrator user account and my own administrator account and get the same result.Any one have any ideas? Grateful in Memphis- Brad terhunebterh...@uthsc.edu _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Administrative privileges problem? ARS 6.3
Good, I didn't recognize the name so I wasn't sure if you were a newer admin. :) I wonder if there is an issue with the User cache? I have heard of odd things before when the user_cache table gets out of whack for some reason. Have you restarted the AR system since this issue started? You can also use arreload to rebuild the user_cache. I think the details are in the configuring guide. Are there any errors in the arerror.log or armonitor.log even? Jason On Fri, Jul 15, 2011 at 11:56 AM, Brad Terhune brad.terh...@hotmail.comwrote: ** You did not insult me. No worries. I don't actually have direct access to our Oracle database. I've added a TEMPADMIN account using arcache with 1 for group and 1 for license type. And the account logs in with no errors. But when I go to Find an object, none of the applications or the User form is available. I've never had anything quite like this happen before. Brad -- Date: Fri, 15 Jul 2011 09:47:52 -0700 From: jason.mil...@gmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** Do you have allow guest users turn on? One error you mention states that you cannot authenticate. That error would be triggered before you were ever granted a license or your groups are loaded; ruling out APP-Administrator/Administrator and fixed license issues. However you are able to get to to the User Portal which tells me you authenticated or were allowed as a guest. Just to check the very basics, are you using your username in the same case as it is in the User form? I know that is a very, very basic question (and not meant to insult). However it cause the symptoms you are seeing; appear to be authenticated but only have public permissions. Do you have access to query the DB directly? You can check that your password is NULL, that your License Type is = 1 (fixed) and your have group 1 (Administrator) in your Group List. I wouldn't recommend changing the values at the DB level but you can at least validate there are not any issues with your User record. SELECT Login_Name ,Full_Name ,Password ,Group_List ,License_Type FROM User_x WHERE Login_Name = 'YourUsername' On Fri, Jul 15, 2011 at 4:37 AM, Brad Terhune brad.terh...@hotmail.comwrote: ** I do use AREA LDAP for authentication. Everyone else works though and they are doing the same. Brad -- Date: Thu, 14 Jul 2011 14:43:07 -0700 From: jason.mil...@gmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** Hi Brad, Do you use Cross Reference Blank Passwords in your environment? I am wondering if there is an issue with the external authentication. Jason On Thu, Jul 14, 2011 at 2:26 PM, Brad Terhune brad.terh...@hotmail.comwrote: ** Hey guys! I know I'm behind the times (6.3). Anyway, I was trying to get into Remedy Configuration Manager yesterday and I couldn't. The system indicated I did not have access. So, I tried going directly to SHR:Template (Helpdesk 5.6 forms). And when I tried to modify something I got that I did not have write permissions to fields 4, 7 and 263. So, I figured, I'll fix this and went to login through Remedy Admin. But could not log in. I get an authentication failed very quickly- it just flashes for a moment- then Could not successfully login to any server. I've tried on more than one computer and with different versions of the client-side software on XP, Windows Server 2003 and Windows 7. Same result. I have a ticket in with support but they have not been able to figure out what is going on. I've tried the master level administrator user account and my own administrator account and get the same result. Any one have any ideas? Grateful in Memphis- Brad Terhune bterh...@uthsc.edu _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Administrative privileges problem? ARS 6.3
I'm restarting it again. I did that yesterday but better safe than sorry. The arerror.log had some MidTier user already logged in entries with my name. However, there wasn't anything referencing TEMPADMIN or Demo (the other accounts I've tried).I'll try arereload I guess if I cannot find this issue resolved after a reboot. It makes me nervous to reload everyone given the current state, but I don't really have a choice.Brad Date: Fri, 15 Jul 2011 12:10:14 -0700 From: jason.mil...@gmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** Good, I didn't recognize the name so I wasn't sure if you were a newer admin. :) I wonder if there is an issue with the User cache? I have heard of odd things before when the user_cache table gets out of whack for some reason. Have you restarted the AR system since this issue started? You can also use arreload to rebuild the user_cache. I think the details are in the configuring guide. Are there any errors in the arerror.log or armonitor.log even? Jason On Fri, Jul 15, 2011 at 11:56 AM, Brad Terhune brad.terh...@hotmail.com wrote: ** You did not insult me. No worries. I don't actually have direct access to our Oracle database.I've added a TEMPADMIN account using arcache with 1 for group and 1 for license type. And the account logs in with no errors. But when I go to Find an object, none of the applications or the User form is available. I've never had anything quite like this happen before.Brad Date: Fri, 15 Jul 2011 09:47:52 -0700 From: jason.mil...@gmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** Do you have allow guest users turn on? One error you mention states that you cannot authenticate. That error would be triggered before you were ever granted a license or your groups are loaded; ruling out APP-Administrator/Administrator and fixed license issues. However you are able to get to to the User Portal which tells me you authenticated or were allowed as a guest. Just to check the very basics, are you using your username in the same case as it is in the User form? I know that is a very, very basic question (and not meant to insult). However it cause the symptoms you are seeing; appear to be authenticated but only have public permissions. Do you have access to query the DB directly? You can check that your password is NULL, that your License Type is = 1 (fixed) and your have group 1 (Administrator) in your Group List. I wouldn't recommend changing the values at the DB level but you can at least validate there are not any issues with your User record. SELECT Login_Name ,Full_Name ,Password ,Group_List ,License_Type FROM User_x WHERE Login_Name = 'YourUsername' On Fri, Jul 15, 2011 at 4:37 AM, Brad Terhune brad.terh...@hotmail.com wrote: ** I do use AREA LDAP for authentication. Everyone else works though and they are doing the same. Brad Date: Thu, 14 Jul 2011 14:43:07 -0700 From: jason.mil...@gmail.com Subject: Re: Administrative privileges problem? ARS 6.3 To: arslist@ARSLIST.ORG ** Hi Brad, Do you use Cross Reference Blank Passwords in your environment? I am wondering if there is an issue with the external authentication. Jason On Thu, Jul 14, 2011 at 2:26 PM, Brad Terhune brad.terh...@hotmail.com wrote: ** Hey guys!I know I'm behind the times (6.3).Anyway, I was trying to get into Remedy Configuration Manager yesterday and I couldn't. The system indicated I did not have access. So, I tried going directly to SHR:Template (Helpdesk 5.6 forms). And when I tried to modify something I got that I did not have write permissions to fields 4, 7 and 263. So, I figured, I'll fix this and went to login through Remedy Admin. But could not log in. I get an authentication failed very quickly- it just flashes for a moment- then Could not successfully login to any server. I've tried on more than one computer and with different versions of the client-side software on XP, Windows Server 2003 and Windows 7. Same result. I have a ticket in with support but they have not been able to figure out what is going on. I've tried the master level administrator user account and my own administrator account and get the same result.Any one have any ideas? Grateful in Memphis- Brad terhunebterh...@uthsc.edu _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: Administrative privileges problem? ARS 6.3
Give the account App-Administrator and Administrator privs and it should work. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brad Terhune Sent: Thursday, July 14, 2011 4:26 PM To: arslist@ARSLIST.ORG Subject: Administrative privileges problem? ARS 6.3 ** Hey guys! I know I'm behind the times (6.3). Anyway, I was trying to get into Remedy Configuration Manager yesterday and I couldn't. The system indicated I did not have access. So, I tried going directly to SHR:Template (Helpdesk 5.6 forms). And when I tried to modify something I got that I did not have write permissions to fields 4, 7 and 263. So, I figured, I'll fix this and went to login through Remedy Admin. But could not log in. I get an authentication failed very quickly- it just flashes for a moment- then Could not successfully login to any server. I've tried on more than one computer and with different versions of the client-side software on XP, Windows Server 2003 and Windows 7. Same result. I have a ticket in with support but they have not been able to figure out what is going on. I've tried the master level administrator user account and my own administrator account and get the same result. Any one have any ideas? Grateful in Memphis- Brad Terhune bterh...@uthsc.edu _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Administrative privileges problem? ARS 6.3
Hi Brad, Do you use Cross Reference Blank Passwords in your environment? I am wondering if there is an issue with the external authentication. Jason On Thu, Jul 14, 2011 at 2:26 PM, Brad Terhune brad.terh...@hotmail.comwrote: ** Hey guys! I know I'm behind the times (6.3). Anyway, I was trying to get into Remedy Configuration Manager yesterday and I couldn't. The system indicated I did not have access. So, I tried going directly to SHR:Template (Helpdesk 5.6 forms). And when I tried to modify something I got that I did not have write permissions to fields 4, 7 and 263. So, I figured, I'll fix this and went to login through Remedy Admin. But could not log in. I get an authentication failed very quickly- it just flashes for a moment- then Could not successfully login to any server. I've tried on more than one computer and with different versions of the client-side software on XP, Windows Server 2003 and Windows 7. Same result. I have a ticket in with support but they have not been able to figure out what is going on. I've tried the master level administrator user account and my own administrator account and get the same result. Any one have any ideas? Grateful in Memphis- Brad Terhune bterh...@uthsc.edu _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Administrative privileges problem? ARS 6.3
Does your admin account have a fixed license? Jason Sent from iPhone On Jul 14, 2011, at 5:26 PM, Brad Terhune brad.terh...@hotmail.com wrote: ** Hey guys! I know I'm behind the times (6.3). Anyway, I was trying to get into Remedy Configuration Manager yesterday and I couldn't. The system indicated I did not have access. So, I tried going directly to SHR:Template (Helpdesk 5.6 forms). And when I tried to modify something I got that I did not have write permissions to fields 4, 7 and 263. So, I figured, I'll fix this and went to login through Remedy Admin. But could not log in. I get an authentication failed very quickly- it just flashes for a moment- then Could not successfully login to any server. I've tried on more than one computer and with different versions of the client-side software on XP, Windows Server 2003 and Windows 7. Same result. I have a ticket in with support but they have not been able to figure out what is going on. I've tried the master level administrator user account and my own administrator account and get the same result. Any one have any ideas? Grateful in Memphis- Brad Terhune bterh...@uthsc.edu _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
