Re: Any One ever seen "The Form is missing application licensing information" ARERR 9861?

2008-10-01 Thread strauss 
No, we have never purchased DSO.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Howard Richter
Sent: Wednesday, October 01, 2008 2:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Any One ever seen "The Form is missing application licensing 
information" ARERR 9861?

**

Thanks,

I just found out the customer owns a license and will try it based upon your 
experience.
Also Chris have you tried to use DSO with ITSM 7?

Thanks again,
hbr

On Wed, Oct 1, 2008 at 1:44 PM, strauss <[EMAIL PROTECTED]<mailto:[EMAIL 
PROTECTED]>> wrote:
**

I have been pounding on ITSM 7 servers using Migrator for several years now - 
it works like a champ!  I do always set it to NOT migrate any required objects 
(Tools - Options - Migration - Required Objects - set all to "No") so that it 
won't try to bring along something I don't want.  I use it to move 
customizations into production, and more importantly, to move customizations 
from production back to development after I install an ITSM patch that 
overwrites them, and again from development to production once I apply that 
same patch on production.  I had to do that complete process to move from patch 
006 to 007, and will do the same to get to 008.  I would NOT want to even 
attempt it without Migrator to identify changes and then help clean up 
afterwards.



Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Howard 
Richter
Sent: Wednesday, October 01, 2008 12:32 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Any One ever seen "The Form is missing application licensing 
information" ARERR 9861?



**

Christopher,



Thanks, but will Migrator work with ITSM 7? I remember reading something about 
issues using Migrator with ITSM 7.



Thanks again,



Howard

On Wed, Oct 1, 2008 at 1:23 PM, strauss <[EMAIL PROTECTED]<mailto:[EMAIL 
PROTECTED]>> wrote:

**

In my experience, importing a form def over the same form that is part of a 
deployable application will break the link to the deployable application, and 
break the entire application if it is a central form.  The same is true of 
other objects.  To avoid this, use Remedy Migrator or an equivalent application 
to move your changes.



Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Howard 
Richter
Sent: Wednesday, October 01, 2008 12:19 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Any One ever seen "The Form is missing application licensing 
information" ARERR 9861?



**

All,



I have an ITSM dev system that has modified the HPD:Help Desk form and I am 
moving it to our QA system. Now at this point there is no data, so I thought I 
could just export the HPD:Help Desk form from one system and import it to the 
other.



That worked, however when I try and open up the Incident Management Console or 
the Incident form itself I get the ARERR 9861 error.



Both systems are licenses, any ideas?


--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

__Platinum Sponsor: www.rmsportal.com<http://www.rmsportal.com/> ARSlist: 
"Where the Answers Are" html___

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"Where the Answers Are" html___



--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

__Platinum Sponsor: www.rmsportal.com<http://www.rmsportal.com/> ARSlist: 
"Where the Answers Are" html___
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"Where the Answers Are" html___



--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___

___
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Re: Any One ever seen "The Form is missing application licensing information" ARERR 9861?

2008-10-01 Thread Howard Richter 
Thanks,



I just found out the customer owns a license and will try it based upon your
experience.

Also Chris have you tried to use DSO with ITSM 7?



Thanks again,

hbr

On Wed, Oct 1, 2008 at 1:44 PM, strauss <[EMAIL PROTECTED]> wrote:

> **
>
> I have been pounding on ITSM 7 servers using Migrator for several years now
> – it works like a champ!  I do always set it to NOT migrate any required
> objects (Tools – Options – Migration – Required Objects – set all to "No")
> so that it won't try to bring along something I don't want.  I use it to
> move customizations into production, and more importantly, to move
> customizations from production back to development after I install an ITSM
> patch that overwrites them, and again from development to production once I
> apply that same patch on production.  I had to do that complete process to
> move from patch 006 to 007, and will do the same to get to 008.  I would NOT
> want to even attempt it without Migrator to identify changes and then help
> clean up afterwards.
>
>
>
> Christopher Strauss, Ph.D.
>
> Call Tracking Administration Manager
>
> University of North Texas Computing & IT Center
>
> http://itsm.unt.edu/
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Howard Richter
> *Sent:* Wednesday, October 01, 2008 12:32 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Any One ever seen "The Form is missing application
> licensing information" ARERR 9861?
>
>
>
> **
>
> Christopher,
>
>
>
> Thanks, but will Migrator work with ITSM 7? I remember reading something
> about issues using Migrator with ITSM 7.
>
>
>
> Thanks again,
>
>
>
> Howard
>
> On Wed, Oct 1, 2008 at 1:23 PM, strauss <[EMAIL PROTECTED]> wrote:
>
> **
>
> In my experience, importing a form def over the same form that is part of a
> deployable application will break the link to the deployable application,
> and break the entire application if it is a central form.  The same is true
> of other objects.  To avoid this, use Remedy Migrator or an equivalent
> application to move your changes.
>
>
>
> Christopher Strauss, Ph.D.
>
> Call Tracking Administration Manager
>
> University of North Texas Computing & IT Center
>
> http://itsm.unt.edu/
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Howard Richter
> *Sent:* Wednesday, October 01, 2008 12:19 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Any One ever seen "The Form is missing application licensing
> information" ARERR 9861?
>
>
>
> **
>
> All,
>
>
>
> I have an ITSM dev system that has modified the HPD:Help Desk form and I am
> moving it to our QA system. Now at this point there is no data, so I thought
> I could just export the HPD:Help Desk form from one system and import it to
> the other.
>
>
>
> That worked, however when I try and open up the Incident Management Console
> or the Incident form itself I get the ARERR 9861 error.
>
>
>
> Both systems are licenses, any ideas?
>
>
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = [EMAIL PROTECTED]
> LinkedIn Profile = http://www.linkedin.com/in/hbr4270
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
>
>
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = [EMAIL PROTECTED]
> LinkedIn Profile = http://www.linkedin.com/in/hbr4270
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>



-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

___
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Re: Any One ever seen "The Form is missing application licensing information" ARERR 9861?

2008-10-01 Thread strauss 
I have been pounding on ITSM 7 servers using Migrator for several years now - 
it works like a champ!  I do always set it to NOT migrate any required objects 
(Tools - Options - Migration - Required Objects - set all to "No") so that it 
won't try to bring along something I don't want.  I use it to move 
customizations into production, and more importantly, to move customizations 
from production back to development after I install an ITSM patch that 
overwrites them, and again from development to production once I apply that 
same patch on production.  I had to do that complete process to move from patch 
006 to 007, and will do the same to get to 008.  I would NOT want to even 
attempt it without Migrator to identify changes and then help clean up 
afterwards.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Howard Richter
Sent: Wednesday, October 01, 2008 12:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Any One ever seen "The Form is missing application licensing 
information" ARERR 9861?

**
Christopher,

Thanks, but will Migrator work with ITSM 7? I remember reading something about 
issues using Migrator with ITSM 7.

Thanks again,

Howard
On Wed, Oct 1, 2008 at 1:23 PM, strauss <[EMAIL PROTECTED]<mailto:[EMAIL 
PROTECTED]>> wrote:
**

In my experience, importing a form def over the same form that is part of a 
deployable application will break the link to the deployable application, and 
break the entire application if it is a central form.  The same is true of 
other objects.  To avoid this, use Remedy Migrator or an equivalent application 
to move your changes.



Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Howard 
Richter
Sent: Wednesday, October 01, 2008 12:19 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Any One ever seen "The Form is missing application licensing 
information" ARERR 9861?



**

All,



I have an ITSM dev system that has modified the HPD:Help Desk form and I am 
moving it to our QA system. Now at this point there is no data, so I thought I 
could just export the HPD:Help Desk form from one system and import it to the 
other.



That worked, however when I try and open up the Incident Management Console or 
the Incident form itself I get the ARERR 9861 error.



Both systems are licenses, any ideas?


--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

__Platinum Sponsor: www.rmsportal.com<http://www.rmsportal.com/> ARSlist: 
"Where the Answers Are" html___
__Platinum Sponsor: www.rmsportal.com<http://www.rmsportal.com/> ARSlist: 
"Where the Answers Are" html___



--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___

___
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Re: Any One ever seen "The Form is missing application licensing information" ARERR 9861?

2008-10-01 Thread Scott Parrish 
You can also export the form from the application and reimport into the
application. This will also maintain the links in the deployable application
and will not remove the associated permissions. You can do this by selecting
the Applications object in the Admin tool. Double-click on Remedy Incident
Management and click on the Forms object list. Right-click on the
HPD:HelpDesk form and export to a def file. Import into the application by
navigating to the application in the admin tool.

 

Scott Parrish

IT Prophets, LLC

(770) 653-5203

www.itprophets.com

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Wednesday, October 01, 2008 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Any One ever seen "The Form is missing application licensing
information" ARERR 9861?

 

In my experience, importing a form def over the same form that is part of a
deployable application will break the link to the deployable application,
and break the entire application if it is a central form.  The same is true
of other objects.  To avoid this, use Remedy Migrator or an equivalent
application to move your changes.

 

Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Wednesday, October 01, 2008 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Any One ever seen "The Form is missing application licensing
information" ARERR 9861?

 

** 

All,

 

I have an ITSM dev system that has modified the HPD:Help Desk form and I am
moving it to our QA system. Now at this point there is no data, so I thought
I could just export the HPD:Help Desk form from one system and import it to
the other. 

 

That worked, however when I try and open up the Incident Management Console
or the Incident form itself I get the ARERR 9861 error.

 

Both systems are licenses, any ideas?



-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: Any One ever seen "The Form is missing application licensing information" ARERR 9861?

2008-10-01 Thread Howard Richter 
Christopher,

Thanks, but will Migrator work with ITSM 7? I remember reading something
about issues using Migrator with ITSM 7.

Thanks again,

Howard

On Wed, Oct 1, 2008 at 1:23 PM, strauss <[EMAIL PROTECTED]> wrote:

> **
>
> In my experience, importing a form def over the same form that is part of a
> deployable application will break the link to the deployable application,
> and break the entire application if it is a central form.  The same is true
> of other objects.  To avoid this, use Remedy Migrator or an equivalent
> application to move your changes.
>
>
>
> Christopher Strauss, Ph.D.
>
> Call Tracking Administration Manager
>
> University of North Texas Computing & IT Center
>
> http://itsm.unt.edu/
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Howard Richter
> *Sent:* Wednesday, October 01, 2008 12:19 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Any One ever seen "The Form is missing application licensing
> information" ARERR 9861?
>
>
>
> **
>
> All,
>
>
>
> I have an ITSM dev system that has modified the HPD:Help Desk form and I am
> moving it to our QA system. Now at this point there is no data, so I thought
> I could just export the HPD:Help Desk form from one system and import it to
> the other.
>
>
>
> That worked, however when I try and open up the Incident Management Console
> or the Incident form itself I get the ARERR 9861 error.
>
>
>
> Both systems are licenses, any ideas?
>
>
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = [EMAIL PROTECTED]
> LinkedIn Profile = http://www.linkedin.com/in/hbr4270
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Any One ever seen "The Form is missing application licensing information" ARERR 9861?

2008-10-01 Thread strauss 
In my experience, importing a form def over the same form that is part of a 
deployable application will break the link to the deployable application, and 
break the entire application if it is a central form.  The same is true of 
other objects.  To avoid this, use Remedy Migrator or an equivalent application 
to move your changes.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Howard Richter
Sent: Wednesday, October 01, 2008 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Any One ever seen "The Form is missing application licensing 
information" ARERR 9861?

**
All,

I have an ITSM dev system that has modified the HPD:Help Desk form and I am 
moving it to our QA system. Now at this point there is no data, so I thought I 
could just export the HPD:Help Desk form from one system and import it to the 
other.

That worked, however when I try and open up the Incident Management Console or 
the Incident form itself I get the ARERR 9861 error.

Both systems are licenses, any ideas?


--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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