Re: Approval Central Write Access Error
My understanding was an approver for a service request only needed a read license? I am using 7.6.04 SP 4. Thank you, Heather Hutcheson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ashish Pandey Sent: Saturday, April 06, 2013 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: Approval Central Write Access Error ** Please check the submitter mode in your system. Also, are you using ARS 7604 SP1 or ARS 7604 SP2 ? I had come through the similar issue in my environment, which was resolved by upgrading ARS 7604 SP1 to ARS 7604 SP2. Thanks, Ashish Pandey On Sat, Apr 6, 2013 at 7:27 PM, Karthik karthik...@gmail.commailto:karthik...@gmail.com wrote: ** is the submitter mode in your system locked? if its is locked, you should not get this error. if its changeable, The user would need floating/fixed license - Karthik On 6 April 2013 18:21, kunal das kunalda...@gmail.commailto:kunalda...@gmail.com wrote: ** Heather - This is a License error.. Check if you have enough licenses for your users. Try removing and adding the fixed/floating licenses to this user and see if you get error. Hope this helps. Regards, Kunal On Sat, Apr 6, 2013 at 4:22 AM, Hutcheson, Heather heather.hutche...@ga.commailto:heather.hutche...@ga.com wrote: ** Good afternoon, We are using 7.6.04 and the managers are receiving the attached errors when they click on approve. Does anyone know how to resolve this issue? Your guidance is much appreciated. Thank you, Heather _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Approval Central Write Access Error
That should be the case. As has been recommended, check your submitter mode. If the approval is an individual approval and the submitter mode is locked, then a read license is all that should be required. However if the approval is a group approval and this individual is a member of the group with the appropriate functional role, then they will require a license. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hutcheson, Heather Sent: Monday, April 08, 2013 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: Approval Central Write Access Error ** My understanding was an approver for a service request only needed a read license? I am using 7.6.04 SP 4. Thank you, Heather Hutcheson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Ashish Pandey Sent: Saturday, April 06, 2013 9:52 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Approval Central Write Access Error ** Please check the submitter mode in your system. Also, are you using ARS 7604 SP1 or ARS 7604 SP2 ? I had come through the similar issue in my environment, which was resolved by upgrading ARS 7604 SP1 to ARS 7604 SP2. Thanks, Ashish Pandey On Sat, Apr 6, 2013 at 7:27 PM, Karthik karthik...@gmail.commailto:karthik...@gmail.com wrote: ** is the submitter mode in your system locked? if its is locked, you should not get this error. if its changeable, The user would need floating/fixed license - Karthik On 6 April 2013 18:21, kunal das kunalda...@gmail.commailto:kunalda...@gmail.com wrote: ** Heather - This is a License error.. Check if you have enough licenses for your users. Try removing and adding the fixed/floating licenses to this user and see if you get error. Hope this helps. Regards, Kunal On Sat, Apr 6, 2013 at 4:22 AM, Hutcheson, Heather heather.hutche...@ga.commailto:heather.hutche...@ga.com wrote: ** Good afternoon, We are using 7.6.04 and the managers are receiving the attached errors when they click on approve. Does anyone know how to resolve this issue? Your guidance is much appreciated. Thank you, Heather _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This message (including any attachments) is confidential and intended for a specific individual and purpose. If you are not the intended recipient, please notify the sender immediately and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Approval Central Write Access Error
Heather - This is a License error.. Check if you have enough licenses for your users. Try removing and adding the fixed/floating licenses to this user and see if you get error. Hope this helps. Regards, Kunal On Sat, Apr 6, 2013 at 4:22 AM, Hutcheson, Heather heather.hutche...@ga.com wrote: ** Good afternoon, ** ** We are using 7.6.04 and the managers are receiving the attached errors when they click on approve. Does anyone know how to resolve this issue?*** * ** ** Your guidance is much appreciated. ** ** [image: Description: cid:image001.jpg@01CE31EA.3E742370] ** ** Thank you, Heather _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Approval Central Write Access Error
is the submitter mode in your system locked? if its is locked, you should not get this error. if its changeable, The user would need floating/fixed license - Karthik On 6 April 2013 18:21, kunal das kunalda...@gmail.com wrote: ** Heather - This is a License error.. Check if you have enough licenses for your users. Try removing and adding the fixed/floating licenses to this user and see if you get error. Hope this helps. Regards, Kunal On Sat, Apr 6, 2013 at 4:22 AM, Hutcheson, Heather heather.hutche...@ga.com wrote: ** Good afternoon, ** ** We are using 7.6.04 and the managers are receiving the attached errors when they click on approve. Does anyone know how to resolve this issue?** ** ** ** Your guidance is much appreciated. ** ** [image: Description: cid:image001.jpg@01CE31EA.3E742370] ** ** Thank you, Heather _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Approval Central Write Access Error
Please check the submitter mode in your system. Also, are you using ARS 7604 SP1 or ARS 7604 SP2 ? I had come through the similar issue in my environment, which was resolved by upgrading ARS 7604 SP1 to ARS 7604 SP2. Thanks, Ashish Pandey On Sat, Apr 6, 2013 at 7:27 PM, Karthik karthik...@gmail.com wrote: ** is the submitter mode in your system locked? if its is locked, you should not get this error. if its changeable, The user would need floating/fixed license - Karthik On 6 April 2013 18:21, kunal das kunalda...@gmail.com wrote: ** Heather - This is a License error.. Check if you have enough licenses for your users. Try removing and adding the fixed/floating licenses to this user and see if you get error. Hope this helps. Regards, Kunal On Sat, Apr 6, 2013 at 4:22 AM, Hutcheson, Heather heather.hutche...@ga.com wrote: ** Good afternoon, ** ** We are using 7.6.04 and the managers are receiving the attached errors when they click on approve. Does anyone know how to resolve this issue?* *** ** ** Your guidance is much appreciated. ** ** [image: Description: cid:image001.jpg@01CE31EA.3E742370] ** ** Thank you, Heather _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- - Karthik _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Approval Central Write Access Error
** Is this a BMC aplication or a custom application. If it is a customer application you do need a write license. -Original Message- From: Hutcheson, Heather heather.hutche...@ga.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Apr 5, 2013 6:53 pm Subject: Approval Central Write Access Error ** Good afternoon, We are using 7.6.04 and the managers are receiving the attached errors when they click on approve. Does anyone know how to resolve this issue? Your guidance is much appreciated. Thank you, Heather _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: Approval Central Write Access Error
This is a BMC application. Just the normal approval central console. Nothing customized about it. Thank you, Heather Hutcheson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger J Sent: Friday, April 05, 2013 4:12 PM To: arslist@ARSLIST.ORG Subject: Re: Approval Central Write Access Error ** Is this a BMC aplication or a custom application. If it is a customer application you do need a write license. -Original Message- From: Hutcheson, Heather heather.hutche...@ga.commailto:heather.hutche...@ga.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Fri, Apr 5, 2013 6:53 pm Subject: Approval Central Write Access Error ** Good afternoon, We are using 7.6.04 and the managers are receiving the attached errors when they click on approve. Does anyone know how to resolve this issue? Your guidance is much appreciated. [cid:image001.jpg@01CE3218.946D5480] Thank you, Heather _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.jpg
Re: Approval Central Write Access Error
** Have you reviewed the fields causing the error. Doug Mueller has posted to the list in the past a review of how Remedy is able to do approvals that update an existing record with a read license. -Original Message- From: Hutcheson, Heather heather.hutche...@ga.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Apr 5, 2013 7:14 pm Subject: Re: Approval Central Write Access Error ** This is a BMC application. Just the normal approval central console. Nothing customized about it. Thank you, Heather Hutcheson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger J Sent: Friday, April 05, 2013 4:12 PM To: arslist@ARSLIST.ORG Subject: Re: Approval Central Write Access Error ** Is this a BMC aplication or a custom application. If it is a customer application you do need a write license. -Original Message- From: Hutcheson, Heather heather.hutche...@ga.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Apr 5, 2013 6:53 pm Subject: Approval Central Write Access Error ** Good afternoon, We are using 7.6.04 and the managers are receiving the attached errors when they click on approve. Does anyone know how to resolve this issue? Your guidance is much appreciated. Thank you, Heather _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: Approval Central Write Access Error
Does this manager who is approving have any of the application write licenses? Or Does this manager have a user fixed license? If answer to one of the two questions above is TRUE, you will not hit this error. Pl check as such. Abhijeet On 06-Apr-2013, at 4:52 AM, Roger J rjust2...@aol.commailto:rjust2...@aol.com wrote: ** Have you reviewed the fields causing the error. Doug Mueller has posted to the list in the past a review of how Remedy is able to do approvals that update an existing record with a read license. -Original Message- From: Hutcheson, Heather heather.hutche...@ga.commailto:heather.hutche...@ga.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Fri, Apr 5, 2013 7:14 pm Subject: Re: Approval Central Write Access Error ** This is a BMC application. Just the normal approval central console. Nothing customized about it. Thank you, Heather Hutcheson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG?] On Behalf Of Roger J Sent: Friday, April 05, 2013 4:12 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Approval Central Write Access Error ** Is this a BMC aplication or a custom application. If it is a customer application you do need a write license. -Original Message- From: Hutcheson, Heather heather.hutche...@ga.commailto:heather.hutche...@ga.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Fri, Apr 5, 2013 6:53 pm Subject: Approval Central Write Access Error ** Good afternoon, We are using 7.6.04 and the managers are receiving the attached errors when they click on approve. Does anyone know how to resolve this issue? Your guidance is much appreciated. image001.jpg Thank you, Heather _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
