Re: BMC Remedy Product Documentation Filenames
Is there anyway to get a direct link or instructions on how to find the bulk zip? One of my big gripes is how difficult it is to find anything on BMCs website -- even when you know the file that you want. Thanks Regards, Richard On Oct 7, 4:05 am, Easter, David [EMAIL PROTECTED] wrote: The numbers are part of the automated system put in place to submit, track, post, and distribute the documents. You'll notice that the numbers match the barcode at the end of the document. I know of no plans to change that anytime soon. However, the all the documentation can be downloaded in one bulk zip file from the EPD site - and those documents have filenames that match the master index. If you download those files and put them all in the same directory, you'll be able to use the master index just like you describe. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michelle L Sent: Friday, October 05, 2007 6:45 PM To: [EMAIL PROTECTED] Subject: BMC Remedy Product Documentation Filenames ** Hi, David Easter and Fellow Listers: I'm sure this question has been posed before. I've noticed that for at least the past year that all of the product document PDFs have numbers for filenames. Although, I will always have a preference for the dark ages of books, I've adapted to the PDF format. In previous versions I liked the convenience of using the Master Index to search for a topic, click on the topic result, and auto-open the related product pdf on the exact page of the topic. This feature no longer works because all of the references in the Master Index are now invalid. Do you know if there are any plans to change the file name format to match the titles in the Master Index in the near future? Thank you as always for listening Michelle == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. == __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC Remedy Product Documentation Filenames
1) Go to www.bmc.com/support/ 2) Login 3) Select Downloads Patches from the left side navigation bar 4) Select Product Downloads (EPD) or just go directly to: http://webapps.bmc.com/epd Once you get down to the version and language you want, the zip file is called: AR System Documentation -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ri Mez Sent: Monday, October 08, 2007 12:06 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Remedy Product Documentation Filenames Is there anyway to get a direct link or instructions on how to find the bulk zip? One of my big gripes is how difficult it is to find anything on BMCs website -- even when you know the file that you want. Thanks Regards, Richard On Oct 7, 4:05 am, Easter, David [EMAIL PROTECTED] wrote: The numbers are part of the automated system put in place to submit, track, post, and distribute the documents. You'll notice that the numbers match the barcode at the end of the document. I know of no plans to change that anytime soon. However, the all the documentation can be downloaded in one bulk zip file from the EPD site - and those documents have filenames that match the master index. If you download those files and put them all in the same directory, you'll be able to use the master index just like you describe. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michelle L Sent: Friday, October 05, 2007 6:45 PM To: [EMAIL PROTECTED] Subject: BMC Remedy Product Documentation Filenames ** Hi, David Easter and Fellow Listers: I'm sure this question has been posed before. I've noticed that for at least the past year that all of the product document PDFs have numbers for filenames. Although, I will always have a preference for the dark ages of books, I've adapted to the PDF format. In previous versions I liked the convenience of using the Master Index to search for a topic, click on the topic result, and auto-open the related product pdf on the exact page of the topic. This feature no longer works because all of the references in the Master Index are now invalid. Do you know if there are any plans to change the file name format to match the titles in the Master Index in the near future? Thank you as always for listening Michelle == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. == __20060125___This posting was submitted with HTML in it___ __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC Remedy Product Documentation Filenames
I would very much like to have an answer to this as well. I thought that perhaps the master index is searching for a specific folder hierarchy. any info would be appreciated. Michelle L wrote: Hi, David Easter and Fellow Listers: I'm sure this question has been posed before. I've noticed that for at least the past year that all of the product document PDFs have numbers for filenames. Although, I will always have a preference for the dark ages of books, I've adapted to the PDF format. In previous versions I liked the convenience of using the Master Index to search for a topic, click on the topic result, and auto-open the related product pdf on the exact page of the topic. This feature no longer works because all of the references in the Master Index are now invalid. Do you know if there are any plans to change the file name format to match the titles in the Master Index in the near future? Thank you as always for listening Michelle == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. == _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC Remedy Product Documentation Filenames
The numbers are part of the automated system put in place to submit, track, post, and distribute the documents. You'll notice that the numbers match the barcode at the end of the document. I know of no plans to change that anytime soon. However, the all the documentation can be downloaded in one bulk zip file from the EPD site - and those documents have filenames that match the master index. If you download those files and put them all in the same directory, you'll be able to use the master index just like you describe. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michelle L Sent: Friday, October 05, 2007 6:45 PM To: arslist@ARSLIST.ORG Subject: BMC Remedy Product Documentation Filenames ** Hi, David Easter and Fellow Listers: I'm sure this question has been posed before. I've noticed that for at least the past year that all of the product document PDFs have numbers for filenames. Although, I will always have a preference for the dark ages of books, I've adapted to the PDF format. In previous versions I liked the convenience of using the Master Index to search for a topic, click on the topic result, and auto-open the related product pdf on the exact page of the topic. This feature no longer works because all of the references in the Master Index are now invalid. Do you know if there are any plans to change the file name format to match the titles in the Master Index in the near future? Thank you as always for listening Michelle == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. == __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BMC Remedy Product Documentation Filenames
Michelle, glad to see you back on the list - I've missed you! Actually, if you're referring to recent patches like 7.0.1 p4, there was a documented bug on that very issue - a more recent version actually fixes the links and uses document names. Not sure if that takes care of the version you're trying to use, but at least BMC is aware of the problem. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michelle L Sent: Friday, October 05, 2007 6:45 PM To: arslist@ARSLIST.ORG Subject: BMC Remedy Product Documentation Filenames ** Hi, David Easter and Fellow Listers: I'm sure this question has been posed before. I've noticed that for at least the past year that all of the product document PDFs have numbers for filenames. Although, I will always have a preference for the dark ages of books, I've adapted to the PDF format. In previous versions I liked the convenience of using the Master Index to search for a topic, click on the topic result, and auto-open the related product pdf on the exact page of the topic. This feature no longer works because all of the references in the Master Index are now invalid. Do you know if there are any plans to change the file name format to match the titles in the Master Index in the near future? Thank you as always for listening Michelle == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. == __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
