Re: Can CMDB 2.0 work ITSM 6.0
There is an ITSM6 and CMDB 2.0 Integration pack - it is a compilation of scripts run from a local Windows workstation that can connect to your server. It also contains several manual steps as well. You will need to hound BMC for this - but it is important - especially if you're not completely comfortable with all the changes of CMDB2 vs 1 - it addresses the deployed application permissions, groups, roles, forms and class changes, etc. Janie From: Bob Rowe [mailto:[EMAIL PROTECTED] Sent: Friday, August 31, 2007 5:59 AM Subject: Re: Can CMDB 2.0 work ITSM 6.0 ** According to BMC Education as of last March, yes, it will work. And we're going to be counting on it. We are in the planning stage at the moment, but we figure this will be the best way to go until all the local organizations using and planning to be using our Remedy installation will be on-board with ITIL best practices. You will need the latest release and patch of ARS 7, the latest patch for ITSM 6 and the latest release and patch for the CMDB. On 8/30/07, Rick Cook [EMAIL PROTECTED] wrote: ** Theoretically, it can work. It just takes a modification of how ITSM 6 interacts with the different CDM in v2.0. If you're experienced enough with both HD 7 and CMDB to be comfortable doing that, then there is no patch or white paper necessary. If you aren't, there was supposed to be a white paper issued to lead one through that process. I have been waiting for such a promised white paper for about a year now, but it seems to be no longer on the radar, or I think it would be out. You may be on your own for this one. Rick On 8/30/07, Run4Life Win [EMAIL PROTECTED] wrote: ** Dear Experts Please share you experience information on this compatibility Can we make CMDB 2.0 work with ITSM 6.0 on ARS 7.x platform and if posible please share any link or white paper on the same Warm Regards Himanshu __20060125___This posting was submitted with HTML in it___ -- Bob Rowe, Remedy Action Request System Development and Administration [EMAIL PROTECTED] The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Can CMDB 2.0 work ITSM 6.0
According to BMC Education as of last March, yes, it will work. And we're going to be counting on it. We are in the planning stage at the moment, but we figure this will be the best way to go until all the local organizations using and planning to be using our Remedy installation will be on-board with ITIL best practices. You will need the latest release and patch of ARS 7, the latest patch for ITSM 6 and the latest release and patch for the CMDB. On 8/30/07, Rick Cook [EMAIL PROTECTED] wrote: ** Theoretically, it can work. It just takes a modification of how ITSM 6 interacts with the different CDM in v2.0. If you're experienced enough with both HD 7 and CMDB to be comfortable doing that, then there is no patch or white paper necessary. If you aren't, there was supposed to be a white paper issued to lead one through that process. I have been waiting for such a promised white paper for about a year now, but it seems to be no longer on the radar, or I think it would be out. You may be on your own for this one. Rick On 8/30/07, Run4Life Win [EMAIL PROTECTED] wrote: ** Dear Experts Please share you experience information on this compatibility Can we make CMDB 2.0 work with ITSM 6.0 on ARS 7.x platform and if posible please share any link or white paper on the same Warm Regards Himanshu __20060125___This posting was submitted with HTML in it___ -- Bob Rowe, Remedy Action Request System Development and Administration [EMAIL PROTECTED] The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Can CMDB 2.0 work ITSM 6.0
Yeah, see, that's the problem. People at BMC keep SAYING there will be a solution offerred, but when I compare what I hear with what I see, there's a disconnect. And one can't use software that one only hears about. Rick On 8/31/07, Bob Rowe [EMAIL PROTECTED] wrote: According to BMC Education as of last March, yes, it will work. And we're going to be counting on it. We are in the planning stage at the moment, but we figure this will be the best way to go until all the local organizations using and planning to be using our Remedy installation will be on-board with ITIL best practices. You will need the latest release and patch of ARS 7, the latest patch for ITSM 6 and the latest release and patch for the CMDB. On 8/30/07, Rick Cook [EMAIL PROTECTED] wrote: ** Theoretically, it can work. It just takes a modification of how ITSM 6 interacts with the different CDM in v2.0. If you're experienced enough with both HD 7 and CMDB to be comfortable doing that, then there is no patch or white paper necessary. If you aren't, there was supposed to be a white paper issued to lead one through that process. I have been waiting for such a promised white paper for about a year now, but it seems to be no longer on the radar, or I think it would be out. You may be on your own for this one. Rick On 8/30/07, Run4Life Win [EMAIL PROTECTED] wrote: ** Dear Experts Please share you experience information on this compatibility Can we make CMDB 2.0 work with ITSM 6.0 on ARS 7.x platform and if posible please share any link or white paper on the same Warm Regards Himanshu __20060125___This posting was submitted with HTML in it___ -- Bob Rowe, Remedy Action Request System Development and Administration [EMAIL PROTECTED] The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Can CMDB 2.0 work ITSM 6.0
I have been waiting for such a promised white paper for about a year now, but it seems to be no longer on the radar, or I think it would be out. Without getting into too many details, it is not off the radar and is still being worked on with the goal of making it publicly available to all BMC customers. For customers in immediate need, you can contact your BMC sales representative, partner or contact BMC support - they can make the the white paper and utility available on a case-by-case basis. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, August 30, 2007 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: Can CMDB 2.0 work ITSM 6.0 ** Theoretically, it can work. It just takes a modification of how ITSM 6 interacts with the different CDM in v2.0. If you're experienced enough with both HD 7 and CMDB to be comfortable doing that, then there is no patch or white paper necessary. If you aren't, there was supposed to be a white paper issued to lead one through that process. I have been waiting for such a promised white paper for about a year now, but it seems to be no longer on the radar, or I think it would be out. You may be on your own for this one. Rick On 8/30/07, Run4Life Win [EMAIL PROTECTED] wrote: ** Dear Experts Please share you experience information on this compatibility Can we make CMDB 2.0 work with ITSM 6.0 on ARS 7.x platform and if posible please share any link or white paper on the same Warm Regards Himanshu __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Can CMDB 2.0 work ITSM 6.0
Theoretically, it can work. It just takes a modification of how ITSM 6 interacts with the different CDM in v2.0. If you're experienced enough with both HD 7 and CMDB to be comfortable doing that, then there is no patch or white paper necessary. If you aren't, there was supposed to be a white paper issued to lead one through that process. I have been waiting for such a promised white paper for about a year now, but it seems to be no longer on the radar, or I think it would be out. You may be on your own for this one. Rick On 8/30/07, Run4Life Win [EMAIL PROTECTED] wrote: ** Dear Experts Please share you experience information on this compatibility Can we make CMDB 2.0 work with ITSM 6.0 on ARS 7.x platform and if posible please share any link or white paper on the same Warm Regards Himanshu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
