Re: Close Window Action - UT Browser behave differently
Thanks Joe for the info. The UT browser unfortunately do behave differently in this regard. I am investigating a work around using events and window IDs. Hopefully should crack it soon. Kind regards Mike On Mon, Mar 7, 2011 at 2:10 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** Is the Mid-Tier opening the window in a new window? Or is it opening it in the current window? If its opening in the current window, it is as designed. If the pop up is designed to open in a new window, then the result list window will not be impacted by closing that second window.. Joe *From:* Mike Buck beingmi...@gmail.com *Sent:* Monday, March 07, 2011 8:58 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Close Window Action - UT Browser behave differently ** Hi Roger Sorry, I should have mentioned its ARS 7.5. Any information would very much be appreciated. Thank you Mike On Mon, Mar 7, 2011 at 1:28 PM, Roger Justice rjust2...@aol.com wrote: ** What Version? -Original Message- From: Mike Buck beingmi...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Mar 7, 2011 7:09 am Subject: Close Window Action - UT Browser behave differently ** Good Morning! Has anyone come across the Close Window Action in an Active Link behaving differently? 1. Search a form (Infrastructure Change in this instance) to display a results list. 2. Double click a Results List entry and a Display Type Window pops up. 3. As part of the workflow an Active link finally performs a Close Current action. In the User Tool the Display Type Window closes, and this leaves the Results List untouched - Fantastic!!! However, in the Browser the Results List is also Closed -- Why the difference? Surely they should behave in the same way? Could anyone please shine a light on this problem? Thank you kind regards Mike _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Close Window Action - UT Browser behave differently
You may have to disable table drill down for field 1020 if you want to go that route. Doing this however would mean you would need to write workflow for the UT too to open that entry.. Joe From: Mike Buck Sent: Tuesday, March 08, 2011 3:53 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Close Window Action - UT Browser behave differently ** Thanks Joe for the info. The UT browser unfortunately do behave differently in this regard. I am investigating a work around using events and window IDs. Hopefully should crack it soon. Kind regards Mike On Mon, Mar 7, 2011 at 2:10 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Is the Mid-Tier opening the window in a new window? Or is it opening it in the current window? If its opening in the current window, it is as designed. If the pop up is designed to open in a new window, then the result list window will not be impacted by closing that second window.. Joe From: Mike Buck Sent: Monday, March 07, 2011 8:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Close Window Action - UT Browser behave differently ** Hi Roger Sorry, I should have mentioned its ARS 7.5. Any information would very much be appreciated. Thank you Mike On Mon, Mar 7, 2011 at 1:28 PM, Roger Justice rjust2...@aol.com wrote: ** What Version? -Original Message- From: Mike Buck beingmi...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Mar 7, 2011 7:09 am Subject: Close Window Action - UT Browser behave differently ** Good Morning! Has anyone come across the Close Window Action in an Active Link behaving differently? 1. Search a form (Infrastructure Change in this instance) to display a results list. 2. Double click a Results List entry and a Display Type Window pops up. 3. As part of the workflow an Active link finally performs a Close Current action. In the User Tool the Display Type Window closes, and this leaves the Results List untouched - Fantastic!!! However, in the Browser the Results List is also Closed -- Why the difference? Surely they should behave in the same way? Could anyone please shine a light on this problem? Thank you kind regards Mike _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Close Window Action - UT Browser behave differently
What Version? -Original Message- From: Mike Buck beingmi...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Mar 7, 2011 7:09 am Subject: Close Window Action - UT Browser behave differently ** Good Morning! Has anyone come across the Close Window Action in an Active Link behaving differently? 1. Search a form (Infrastructure Change in this instance) to display a results list. 2. Double click a Results List entry and a Display Type Window pops up. 3. As part of the workflow an Active link finally performs a Close Current action. In the User Tool the Display Type Window closes, and this leaves the Results List untouched - Fantastic!!! However, in the Browser the Results List is also Closed -- Why the difference? Surely they should behave in the same way? Could anyone please shine a light on this problem? Thank you kind regards Mike _attend WWRUG11 www.wwrug.com ARSlist: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Close Window Action - UT Browser behave differently
Hi Roger Sorry, I should have mentioned its ARS 7.5. Any information would very much be appreciated. Thank you Mike On Mon, Mar 7, 2011 at 1:28 PM, Roger Justice rjust2...@aol.com wrote: ** What Version? -Original Message- From: Mike Buck beingmi...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Mar 7, 2011 7:09 am Subject: Close Window Action - UT Browser behave differently ** Good Morning! Has anyone come across the Close Window Action in an Active Link behaving differently? 1. Search a form (Infrastructure Change in this instance) to display a results list. 2. Double click a Results List entry and a Display Type Window pops up. 3. As part of the workflow an Active link finally performs a Close Current action. In the User Tool the Display Type Window closes, and this leaves the Results List untouched - Fantastic!!! However, in the Browser the Results List is also Closed -- Why the difference? Surely they should behave in the same way? Could anyone please shine a light on this problem? Thank you kind regards Mike _attend WWRUG11 www.wwrug.com ARSlist: _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Close Window Action - UT Browser behave differently
Is the Mid-Tier opening the window in a new window? Or is it opening it in the current window? If its opening in the current window, it is as designed. If the pop up is designed to open in a new window, then the result list window will not be impacted by closing that second window.. Joe From: Mike Buck Sent: Monday, March 07, 2011 8:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Close Window Action - UT Browser behave differently ** Hi Roger Sorry, I should have mentioned its ARS 7.5. Any information would very much be appreciated. Thank you Mike On Mon, Mar 7, 2011 at 1:28 PM, Roger Justice rjust2...@aol.com wrote: ** What Version? -Original Message- From: Mike Buck beingmi...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Mar 7, 2011 7:09 am Subject: Close Window Action - UT Browser behave differently ** Good Morning! Has anyone come across the Close Window Action in an Active Link behaving differently? 1. Search a form (Infrastructure Change in this instance) to display a results list. 2. Double click a Results List entry and a Display Type Window pops up. 3. As part of the workflow an Active link finally performs a Close Current action. In the User Tool the Display Type Window closes, and this leaves the Results List untouched - Fantastic!!! However, in the Browser the Results List is also Closed -- Why the difference? Surely they should behave in the same way? Could anyone please shine a light on this problem? Thank you kind regards Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
