Re: Cry for help! Task Management System
Have you seen this? Or am I not understanding your question? This is for 8.1 https://docs.bmc.com/docs/display/public/change81/Creating+a+basic+task+group+template On Tue, Apr 12, 2016 at 1:10 PM, Warren R. Baltimore II < warrenbaltim...@gmail.com> wrote: > ** > For the last week, I have been trying to find some documentation that > actually explains how to go about creating tasks and task group templates. > And as usual, I am left with the opinion that the Documentation for Remedy > has become an absolute embarrassment! > > I was able to find (under Change Management) a 19 page document on TMS, > but while it extensively explained what I would call the theory behind the > process, it did not give instructions on how to actually create these > templates. > > Basically, I have not found a decent piece of documentation that says > "Here are the steps you take to create a Task Group". This is the kind of > information these fields want. Same for Task Templates. You know A > MANUAL! > > Does anyone know where I might find this information (ARS/ITSM 9.0.01)? > It wouldn't surprise me if I have been looking in the wrong place. > > > Anyone else have similar issues with the Documentation Wiki? > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Cry for help! Task Management System
Nope! I am grateful for this! I'm wondering why thought htat I didn't see it. Perhaps because I started my searches in the 9.0 regionWhatever! I'm Grateful fo the assist Satya! On Tue, Apr 12, 2016 at 2:13 PM, Satya Miller wrote: > ** > Have you seen this? Or am I not understanding your question? This is for > 8.1 > > > https://docs.bmc.com/docs/display/public/change81/Creating+a+basic+task+group+template > > > On Tue, Apr 12, 2016 at 1:10 PM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > >> ** >> For the last week, I have been trying to find some documentation that >> actually explains how to go about creating tasks and task group templates. >> And as usual, I am left with the opinion that the Documentation for Remedy >> has become an absolute embarrassment! >> >> I was able to find (under Change Management) a 19 page document on TMS, >> but while it extensively explained what I would call the theory behind the >> process, it did not give instructions on how to actually create these >> templates. >> >> Basically, I have not found a decent piece of documentation that says >> "Here are the steps you take to create a Task Group". This is the kind of >> information these fields want. Same for Task Templates. You know A >> MANUAL! >> >> Does anyone know where I might find this information (ARS/ITSM 9.0.01)? >> It wouldn't surprise me if I have been looking in the wrong place. >> >> >> Anyone else have similar issues with the Documentation Wiki? >> >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Cry for help! Task Management System
I think the indexing for 9.0 needs work. I searched yesterday for "max heap size" or "java heap" in the 9.0 docs and it found nothing - see the attached, I still had the tabs open: William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Tuesday, April 12, 2016 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Cry for help! Task Management System ** Nope! I am grateful for this! I'm wondering why thought htat I didn't see it. Perhaps because I started my searches in the 9.0 regionWhatever! I'm Grateful fo the assist Satya! On Tue, Apr 12, 2016 at 2:13 PM, Satya Miller mailto:only1sa...@gmail.com>> wrote: ** Have you seen this? Or am I not understanding your question? This is for 8.1 https://docs.bmc.com/docs/display/public/change81/Creating+a+basic+task+group+template On Tue, Apr 12, 2016 at 1:10 PM, Warren R. Baltimore II mailto:warrenbaltim...@gmail.com>> wrote: ** For the last week, I have been trying to find some documentation that actually explains how to go about creating tasks and task group templates. And as usual, I am left with the opinion that the Documentation for Remedy has become an absolute embarrassment! I was able to find (under Change Management) a 19 page document on TMS, but while it extensively explained what I would call the theory behind the process, it did not give instructions on how to actually create these templates. Basically, I have not found a decent piece of documentation that says "Here are the steps you take to create a Task Group". This is the kind of information these fields want. Same for Task Templates. You know A MANUAL! Does anyone know where I might find this information (ARS/ITSM 9.0.01)? It wouldn't surprise me if I have been looking in the wrong place. Anyone else have similar issues with the Documentation Wiki? -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2016.0.7497 / Virus Database: 4545/12010 - Release Date: 04/11/16 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Cry for help! Task Management System
I took a look at the link that Satya sent me, then I went into the 9.0 stream and followed the links, but it just isn't there for 9. Still, I'm pretty sure the 8.x version should give me what I need. My opinion of the BMC documentation is not good. I find it to be poorly written, heavy on theory, but often light on the actual How To. On Tue, Apr 12, 2016 at 3:22 PM, William Rentfrow < wrentf...@stratacominc.com> wrote: > ** > > I think the indexing for 9.0 needs work. I searched yesterday for "max > heap size" or "java heap" in the 9.0 docs and it found nothing - see the > attached, I still had the tabs open: > > > > > > > > William Rentfrow > > wrentf...@stratacominc.com > > Office: 715-204-3061 or 701-232-5697x25 > > Cell: 715-498-5056 > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II > *Sent:* Tuesday, April 12, 2016 1:16 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Cry for help! Task Management System > > > > ** > > Nope! I am grateful for this! I'm wondering why thought htat I didn't > see it. Perhaps because I started my searches in the 9.0 > regionWhatever! > > I'm Grateful fo the assist Satya! > > > > On Tue, Apr 12, 2016 at 2:13 PM, Satya Miller > wrote: > > ** > > Have you seen this? Or am I not understanding your question? This is for > 8.1 > > > > > https://docs.bmc.com/docs/display/public/change81/Creating+a+basic+task+group+template > > > > > On Tue, Apr 12, 2016 at 1:10 PM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > > ** > > For the last week, I have been trying to find some documentation that > actually explains how to go about creating tasks and task group templates. > And as usual, I am left with the opinion that the Documentation for Remedy > has become an absolute embarrassment! > > I was able to find (under Change Management) a 19 page document on TMS, > but while it extensively explained what I would call the theory behind the > process, it did not give instructions on how to actually create these > templates. > > Basically, I have not found a decent piece of documentation that says > "Here are the steps you take to create a Task Group". This is the kind of > information these fields want. Same for Task Templates. You know A > MANUAL! > > Does anyone know where I might find this information (ARS/ITSM 9.0.01)? > It wouldn't surprise me if I have been looking in the wrong place. > > Anyone else have similar issues with the Documentation Wiki? > > > -- > > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- > > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2016.0.7497 / Virus Database: 4545/12010 - Release Date: 04/11/16 > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Cry for help! Task Management System
Generally (but not always), the page names stay the same, but the path to the version changes. So you can take what Satya sent, and change the "81" to "90" and get there: https://docs.bmc.com/docs/display/public/change90/Creating+a+basic+task+group+template I find that helps when searching gives me the page I want, but for a different version than I'm looking for. -Thad On Tue, Apr 12, 2016 at 1:08 PM, Warren R. Baltimore II < warrenbaltim...@gmail.com> wrote: > ** > I took a look at the link that Satya sent me, then I went into the 9.0 > stream and followed the links, but it just isn't there for 9. Still, I'm > pretty sure the 8.x version should give me what I need. > > My opinion of the BMC documentation is not good. I find it to be poorly > written, heavy on theory, but often light on the actual How To. > > On Tue, Apr 12, 2016 at 3:22 PM, William Rentfrow < > wrentf...@stratacominc.com> wrote: > >> ** >> >> I think the indexing for 9.0 needs work. I searched yesterday for "max >> heap size" or "java heap" in the 9.0 docs and it found nothing - see the >> attached, I still had the tabs open: >> >> >> >> >> >> >> >> William Rentfrow >> >> wrentf...@stratacominc.com >> >> Office: 715-204-3061 or 701-232-5697x25 >> >> Cell: 715-498-5056 >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II >> *Sent:* Tuesday, April 12, 2016 1:16 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Cry for help! Task Management System >> >> >> >> ** >> >> Nope! I am grateful for this! I'm wondering why thought htat I didn't >> see it. Perhaps because I started my searches in the 9.0 >> regionWhatever! >> >> I'm Grateful fo the assist Satya! >> >> >> >> On Tue, Apr 12, 2016 at 2:13 PM, Satya Miller >> wrote: >> >> ** >> >> Have you seen this? Or am I not understanding your question? This is >> for 8.1 >> >> >> >> >> https://docs.bmc.com/docs/display/public/change81/Creating+a+basic+task+group+template >> >> >> >> >> On Tue, Apr 12, 2016 at 1:10 PM, Warren R. Baltimore II < >> warrenbaltim...@gmail.com> wrote: >> >> ** >> >> For the last week, I have been trying to find some documentation that >> actually explains how to go about creating tasks and task group templates. >> And as usual, I am left with the opinion that the Documentation for Remedy >> has become an absolute embarrassment! >> >> I was able to find (under Change Management) a 19 page document on TMS, >> but while it extensively explained what I would call the theory behind the >> process, it did not give instructions on how to actually create these >> templates. >> >> Basically, I have not found a decent piece of documentation that says >> "Here are the steps you take to create a Task Group". This is the kind of >> information these fields want. Same for Task Templates. You know A >> MANUAL! >> >> Does anyone know where I might find this information (ARS/ITSM 9.0.01)? >> It wouldn't surprise me if I have been looking in the wrong place. >> >> Anyone else have similar issues with the Documentation Wiki? >> >> >> -- >> >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> >> >> -- >> >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> -- >> >> No virus found in this message. >> Checked by AVG - www.avg.com >> Version: 2016.0.7497 / Virus Database: 4545/12010 - Release Date: 04/11/16 >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Cry for help! Task Management System
BMC recommends 10G as I was told that yesterday. And 9.1 also has a large hot fix to address some issues. From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of William Rentfrow [wrentf...@stratacominc.com] Sent: Tuesday, April 12, 2016 3:22 PM To: arslist@ARSLIST.ORG Subject: Re: Cry for help! Task Management System ** I think the indexing for 9.0 needs work. I searched yesterday for "max heap size" or "java heap" in the 9.0 docs and it found nothing - see the attached, I still had the tabs open: William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Tuesday, April 12, 2016 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Cry for help! Task Management System ** Nope! I am grateful for this! I'm wondering why thought htat I didn't see it. Perhaps because I started my searches in the 9.0 regionWhatever! I'm Grateful fo the assist Satya! On Tue, Apr 12, 2016 at 2:13 PM, Satya Miller mailto:only1sa...@gmail.com>> wrote: ** Have you seen this? Or am I not understanding your question? This is for 8.1 https://docs.bmc.com/docs/display/public/change81/Creating+a+basic+task+group+template On Tue, Apr 12, 2016 at 1:10 PM, Warren R. Baltimore II mailto:warrenbaltim...@gmail.com>> wrote: ** For the last week, I have been trying to find some documentation that actually explains how to go about creating tasks and task group templates. And as usual, I am left with the opinion that the Documentation for Remedy has become an absolute embarrassment! I was able to find (under Change Management) a 19 page document on TMS, but while it extensively explained what I would call the theory behind the process, it did not give instructions on how to actually create these templates. Basically, I have not found a decent piece of documentation that says "Here are the steps you take to create a Task Group". This is the kind of information these fields want. Same for Task Templates. You know A MANUAL! Does anyone know where I might find this information (ARS/ITSM 9.0.01)? It wouldn't surprise me if I have been looking in the wrong place. Anyone else have similar issues with the Documentation Wiki? -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2016.0.7497 / Virus Database: 4545/12010 - Release Date: 04/11/16 _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Cry for help! Task Management System
Warren I’ve done a LOT of this over the past few years at my current job. Sequencing groups, flow groups, and passing variable data between tasks. Happy to help with any specific questions. -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Tuesday, April 12, 2016 2:10 PM To: arslist@ARSLIST.ORG Subject: Cry for help! Task Management System ** For the last week, I have been trying to find some documentation that actually explains how to go about creating tasks and task group templates. And as usual, I am left with the opinion that the Documentation for Remedy has become an absolute embarrassment! I was able to find (under Change Management) a 19 page document on TMS, but while it extensively explained what I would call the theory behind the process, it did not give instructions on how to actually create these templates. Basically, I have not found a decent piece of documentation that says "Here are the steps you take to create a Task Group". This is the kind of information these fields want. Same for Task Templates. You know A MANUAL! Does anyone know where I might find this information (ARS/ITSM 9.0.01)? It wouldn't surprise me if I have been looking in the wrong place. Anyone else have similar issues with the Documentation Wiki? -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
