Re: Customizing BMC Remedy Knowledge Management 7.5
Dear collagues, i have one more issue with the Knowledge Management (specially with the Hummingbird SearchServer). When i am trying to index Cyrillic symbols, it is not indexing them right, and i can not perform search requests (they are returning zero results). Do somebody know how to set the SearchServer to index Cyrillic symbols as well? Thanks, Plamen Ivanov ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Customizing BMC Remedy Knowledge Management 7.5
Plamen, I had a similar request which I asked BMC and they claim that most of the UI is stored in the rkm.war file. This means that it's essentially not customizable. Michael -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pivanov Sent: Wednesday, May 26, 2010 1:32 AM To: arslist@ARSLIST.ORG Subject: Customizing BMC Remedy Knowledge Management 7.5 Dear Colleagues, i need to customize the BMC Remedy Knowledge Management 7.5. For that reason, i must to change the Titles on the user interface (like Home, Search, Browse, News Flashes and etc), but i can not find where RKM store them. Can someone help me on that? Cheers, Plamen Ivanov ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Customizing BMC Remedy Knowledge Management 7.5
Hi Michael, thanks a lot for your reply. That is really pity... I found the following facts as well: 1. Only customizable are the templates. 2. The Thesaurus functionality (Stop file as well) is not working with Cyrillic words and symbols. If someone else knew other restrictions, I will appreciate if share them with us. Cheers, Plamen Ivanov On 26 Май, 14:56, Michael Ziniti michael.p.zin...@accenture.com wrote: Plamen, I had a similar request which I asked BMC and they claim that most of the UI is stored in the rkm.war file. This means that it's essentially not customizable. Michael -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pivanov Sent: Wednesday, May 26, 2010 1:32 AM To: arsl...@arslist.org Subject: Customizing BMC Remedy Knowledge Management 7.5 Dear Colleagues, i need to customize the BMC Remedy Knowledge Management 7.5. For that reason, i must to change the Titles on the user interface (like Home, Search, Browse, News Flashes and etc), but i can not find where RKM store them. Can someone help me on that? Cheers, Plamen Ivanov ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are- Скриване на цитирания текст - - Показване на цитирания текст - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Customizing BMC Remedy Knowledge Management 7.5
In patch 3 of 7.2 the ability to localize/customize any label in RKM was introduced. See the patch file readme (Starting on page 9). I would imagine this feature progressed into the 7.5 release but don't know for sure. Alan BlakeKnowlysis --- On Wed, 5/26/10, pivanov p.iva...@brightconsulting.bg wrote: From: pivanov p.iva...@brightconsulting.bg Subject: Re: Customizing BMC Remedy Knowledge Management 7.5 To: arslist@ARSLIST.ORG Date: Wednesday, May 26, 2010, 6:54 AM Hi Michael, thanks a lot for your reply. That is really pity... I found the following facts as well: 1. Only customizable are the templates. 2. The Thesaurus functionality (Stop file as well) is not working with Cyrillic words and symbols. If someone else knew other restrictions, I will appreciate if share them with us. Cheers, Plamen Ivanov On 26 Май, 14:56, Michael Ziniti michael.p.zin...@accenture.com wrote: Plamen, I had a similar request which I asked BMC and they claim that most of the UI is stored in the rkm.war file. This means that it's essentially not customizable. Michael -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pivanov Sent: Wednesday, May 26, 2010 1:32 AM To: arsl...@arslist.org Subject: Customizing BMC Remedy Knowledge Management 7.5 Dear Colleagues, i need to customize the BMC Remedy Knowledge Management 7.5. For that reason, i must to change the Titles on the user interface (like Home, Search, Browse, News Flashes and etc), but i can not find where RKM store them. Can someone help me on that? Cheers, Plamen Ivanov ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are- Скриване на цитирания текст - - Показване на цитирания текст - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Customizing BMC Remedy Knowledge Management 7.5
Just as an FYI – and I realize this is not a short term fix for your request – but in future versions of RKM (i.e. major/minor releases after 7.5.00), RKM will be a native AR System application like ITSM, SRM and SLM. Beyond the obvious strong benefits of being an AR-powered application (scalability, security, consistency of UI, compliance with industry standards, broad OS/DB/App or Web Srver/browser support, etc.) this also means that the application would be viewed and extended using AR System development tools like Dev Studio and the upcoming Localization Toolkit. This is, by the way, another key identifier that BMC recognizes the strong value of AR System and expects to continue expanding BMC offerings powered by AR System. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Alan Blake Sent: Wednesday, May 26, 2010 8:26 AM To: arslist@ARSLIST.ORG Subject: Re: Customizing BMC Remedy Knowledge Management 7.5 ** In patch 3 of 7.2 the ability to localize/customize any label in RKM was introduced. See the patch file readme (Starting on page 9). I would imagine this feature progressed into the 7.5 release but don't know for sure. Alan Blake Knowlysis --- On Wed, 5/26/10, pivanov p.iva...@brightconsulting.bg wrote: From: pivanov p.iva...@brightconsulting.bg Subject: Re: Customizing BMC Remedy Knowledge Management 7.5 To: arslist@ARSLIST.ORG Date: Wednesday, May 26, 2010, 6:54 AM Hi Michael, thanks a lot for your reply. That is really pity... I found the following facts as well: 1. Only customizable are the templates. 2. The Thesaurus functionality (Stop file as well) is not working with Cyrillic words and symbols. If someone else knew other restrictions, I will appreciate if share them with us. Cheers, Plamen Ivanov On 26 Май, 14:56, Michael Ziniti michael.p.zin...@accenture.com/mc/compose?to=michael.p.zin...@accenture.com wrote: Plamen, I had a similar request which I asked BMC and they claim that most of the UI is stored in the rkm.war file. This means that it's essentially not customizable. Michael -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org/mc/compose?to=arsl...@arslist.org] On Behalf Of pivanov Sent: Wednesday, May 26, 2010 1:32 AM To: arsl...@arslist.org/mc/compose?to=arsl...@arslist.org Subject: Customizing BMC Remedy Knowledge Management 7.5 Dear Colleagues, i need to customize the BMC Remedy Knowledge Management 7.5. For that reason, i must to change the Titles on the user interface (like Home, Search, Browse, News Flashes and etc), but i can not find where RKM store them. Can someone help me on that? Cheers, Plamen Ivanov ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are- Скриване на цитирания текст - - Показване на цитирания текст - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
Re: Customizing BMC Remedy Knowledge Management 7.5
If you create a resource folder under the: ar system applications\BMC Remedy Knowledge Management\data\kms_conf\Resource and then add the KmsL10n_en.properties file you can modify it and it will show in rkm webpage. I stopped tomcat and did this, restarted tomcat and the changes I made to the page worked. On Wed, May 26, 2010 at 12:22 PM, Easter, David david_eas...@bmc.comwrote: Just as an FYI – and I realize this is not a short term fix for your request – but in future versions of RKM (i.e. major/minor releases after 7.5.00), RKM will be a native AR System application like ITSM, SRM and SLM. Beyond the obvious strong benefits of being an AR-powered application (scalability, security, consistency of UI, compliance with industry standards, broad OS/DB/App or Web Srver/browser support, etc.) this also means that the application would be viewed and extended using AR System development tools like Dev Studio and the upcoming Localization Toolkit. This is, by the way, another key identifier that BMC recognizes the strong value of AR System and expects to continue expanding BMC offerings powered by AR System. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Alan Blake *Sent:* Wednesday, May 26, 2010 8:26 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Customizing BMC Remedy Knowledge Management 7.5 ** In patch 3 of 7.2 the ability to localize/customize any label in RKM was introduced. See the patch file readme (Starting on page 9). I would imagine this feature progressed into the 7.5 release but don't know for sure. Alan Blake Knowlysis --- On *Wed, 5/26/10, pivanov p.iva...@brightconsulting.bg* wrote: From: pivanov p.iva...@brightconsulting.bg Subject: Re: Customizing BMC Remedy Knowledge Management 7.5 To: arslist@ARSLIST.ORG Date: Wednesday, May 26, 2010, 6:54 AM Hi Michael, thanks a lot for your reply. That is really pity... I found the following facts as well: 1. Only customizable are the templates. 2. The Thesaurus functionality (Stop file as well) is not working with Cyrillic words and symbols. If someone else knew other restrictions, I will appreciate if share them with us. Cheers, Plamen Ivanov On 26 Май, 14:56, Michael Ziniti michael.p.zin...@accenture.comhttp://mc/compose?to=michael.p.zin...@accenture.com wrote: Plamen, I had a similar request which I asked BMC and they claim that most of the UI is stored in the rkm.war file. This means that it's essentially not customizable. Michael -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org http://mc/compose?to=arsl...@arslist.org] On Behalf Of pivanov Sent: Wednesday, May 26, 2010 1:32 AM To: arsl...@arslist.org http://mc/compose?to=arsl...@arslist.org Subject: Customizing BMC Remedy Knowledge Management 7.5 Dear Colleagues, i need to customize the BMC Remedy Knowledge Management 7.5. For that reason, i must to change the Titles on the user interface (like Home, Search, Browse, News Flashes and etc), but i can not find where RKM store them. Can someone help me on that? Cheers, Plamen Ivanov ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are- Скриване на цитирания текст - - Показване на цитирания текст - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Customizing BMC Remedy Knowledge Management 7.5
Sent before I meant to, I was able to modify the headings on the main page and even the headings on the tabs etc... under the headings. The main heading section is in the document under this section ## #TemplateServlet.java ## TemplateServer.Home=Home TemplateServer.Authoring=Authoring TemplateServer.Browse=BrowseTest TemplateServer.Search=Search TemplateServer.NewsFlashes=News Flashes TemplateServer.Reports=Reports TemplateServer.Settings=Settings TemplateServer.LoggedInAs=Logged In As TemplateServer.Logout=Logout So if you just change the name here it will change it on the main heading. Also you can just search for all references in this document to change it in other places such as the browseservlet. Kevin Begosh 2010/5/26 Kevin Begosh kbeg...@gmail.com If you create a resource folder under the: ar system applications\BMC Remedy Knowledge Management\data\kms_conf\Resource and then add the KmsL10n_en.properties file you can modify it and it will show in rkm webpage. I stopped tomcat and did this, restarted tomcat and the changes I made to the page worked. On Wed, May 26, 2010 at 12:22 PM, Easter, David david_eas...@bmc.comwrote: Just as an FYI – and I realize this is not a short term fix for your request – but in future versions of RKM (i.e. major/minor releases after 7.5.00), RKM will be a native AR System application like ITSM, SRM and SLM. Beyond the obvious strong benefits of being an AR-powered application (scalability, security, consistency of UI, compliance with industry standards, broad OS/DB/App or Web Srver/browser support, etc.) this also means that the application would be viewed and extended using AR System development tools like Dev Studio and the upcoming Localization Toolkit. This is, by the way, another key identifier that BMC recognizes the strong value of AR System and expects to continue expanding BMC offerings powered by AR System. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Alan Blake *Sent:* Wednesday, May 26, 2010 8:26 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Customizing BMC Remedy Knowledge Management 7.5 ** In patch 3 of 7.2 the ability to localize/customize any label in RKM was introduced. See the patch file readme (Starting on page 9). I would imagine this feature progressed into the 7.5 release but don't know for sure. Alan Blake Knowlysis --- On *Wed, 5/26/10, pivanov p.iva...@brightconsulting.bg* wrote: From: pivanov p.iva...@brightconsulting.bg Subject: Re: Customizing BMC Remedy Knowledge Management 7.5 To: arslist@ARSLIST.ORG Date: Wednesday, May 26, 2010, 6:54 AM Hi Michael, thanks a lot for your reply. That is really pity... I found the following facts as well: 1. Only customizable are the templates. 2. The Thesaurus functionality (Stop file as well) is not working with Cyrillic words and symbols. If someone else knew other restrictions, I will appreciate if share them with us. Cheers, Plamen Ivanov On 26 Май, 14:56, Michael Ziniti michael.p.zin...@accenture.comhttp://mc/compose?to=michael.p.zin...@accenture.com wrote: Plamen, I had a similar request which I asked BMC and they claim that most of the UI is stored in the rkm.war file. This means that it's essentially not customizable. Michael -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org http://mc/compose?to=arsl...@arslist.org] On Behalf Of pivanov Sent: Wednesday, May 26, 2010 1:32 AM To: arsl...@arslist.org http://mc/compose?to=arsl...@arslist.org Subject: Customizing BMC Remedy Knowledge Management 7.5 Dear Colleagues, i need to customize the BMC Remedy Knowledge Management 7.5. For that reason, i must to change the Titles on the user interface (like Home, Search, Browse, News Flashes and etc), but i can not find where RKM store them. Can someone help me on that? Cheers, Plamen Ivanov ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited
