Re: Hiding 'resize handle' character fields on midtier
Jose ( Benny), Thanks, I finally tried “resize:none” and it seems to work well on my test server. Not sure if I’ll get cleared to put it on production since BMC won’t support it, but I might try – David David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Monday, June 04, 2012 5:35 PM To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier ** You can solve it with CSS with the next modifications: Go to the mozilla ARSystem CSS. midTierInstallDir\resources\moz\stylesheets\ARSystem.css And add the next parameter: resize: none to the next classes: textarea.text textarea.srhttp://textarea.sr textarea.dat textarea.readonly textarea.PopupEditor input.text input.currency input.decimal Let me know if it works. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: 01 June 2012 19:13 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier … Benny's suggestion about customizing CSS is an idea, but since it sounds like an upgrade might fix this, I'll probably leave it alone. -Original Message- From: David Durling Sent: Friday, June 01, 2012 11:15 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Hiding 'resize handle' character fields on midtier Hi all, Character fields on our Remedy forms when seen in browsers like Firefox and I think Chrome (not IE) show a little handle at the bottom right that you can drag to resize the field. … ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Hiding 'resize handle' character fields on midtier
A change like this on a CSS file has a minimal impact, and a minimal risk. Also it's very easy to rollback if any issue appears. Regards, Jose Manuel Huerta http://theremedyforit.com/ On Tue, Sep 18, 2012 at 8:52 PM, David Durling durl...@uga.edu wrote: ** Jose ( Benny), ** ** Thanks, I finally tried “resize:none” and it seems to work well on my test server. Not sure if I’ll get cleared to put it on production since BMC won’t support it, but I might try – ** ** David ** ** David Durling University of Georgia ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jose Huerta *Sent:* Monday, June 04, 2012 5:35 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Hiding 'resize handle' character fields on midtier ** ** ** You can solve it with CSS with the next modifications: ** ** Go to the mozilla ARSystem CSS. midTierInstallDir\resources\moz\stylesheets\ARSystem.css ** ** And add the next parameter: resize: none ** ** to the next classes: textarea.text textarea.sr textarea.dat textarea.readonly textarea.PopupEditor input.text input.currency input.decimal ** ** Let me know if it works. ** ** * * -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: 01 June 2012 19:13 To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier *…* Benny's suggestion about customizing CSS is an idea, but since it sounds like an upgrade might fix this, I'll probably leave it alone. -Original Message- From: David Durling Sent: Friday, June 01, 2012 11:15 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Hiding 'resize handle' character fields on midtier Hi all, Character fields on our Remedy forms when seen in browsers like Firefox and I think Chrome (not IE) show a little handle at the bottom right that you can drag to resize the field. … _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Hiding 'resize handle' character fields on midtier
Thanks, I can pass that on to my management J David From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén Sent: Tuesday, September 18, 2012 4:51 PM To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier ** A change like this on a CSS file has a minimal impact, and a minimal risk. Also it's very easy to rollback if any issue appears. Regards, Jose Manuel Huerta http://theremedyforit.com/ On Tue, Sep 18, 2012 at 8:52 PM, David Durling durl...@uga.edumailto:durl...@uga.edu wrote: ** Jose ( Benny), Thanks, I finally tried resize:none and it seems to work well on my test server. Not sure if I'll get cleared to put it on production since BMC won't support it, but I might try - David David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Monday, June 04, 2012 5:35 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier ** You can solve it with CSS with the next modifications: Go to the mozilla ARSystem CSS. midTierInstallDir\resources\moz\stylesheets\ARSystem.css And add the next parameter: resize: none to the next classes: textarea.text textarea.srhttp://textarea.sr textarea.dat textarea.readonly textarea.PopupEditor input.text input.currency input.decimal Let me know if it works. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: 01 June 2012 19:13 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier ... Benny's suggestion about customizing CSS is an idea, but since it sounds like an upgrade might fix this, I'll probably leave it alone. -Original Message- From: David Durling Sent: Friday, June 01, 2012 11:15 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Hiding 'resize handle' character fields on midtier Hi all, Character fields on our Remedy forms when seen in browsers like Firefox and I think Chrome (not IE) show a little handle at the bottom right that you can drag to resize the field. ... _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Hiding 'resize handle' character fields on midtier
You can solve it with CSS with the next modifications: Go to the mozilla ARSystem CSS. midTierInstallDir\resources\moz\stylesheets\ARSystem.css And add the next parameter: resize: none to the next classes: textarea.text textarea.sr textarea.dat textarea.readonly textarea.PopupEditor input.text input.currency input.decimal Let me know if it works. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Fri, Jun 1, 2012 at 10:20 PM, David Sanders david.sand...@westoverconsulting.co.uk wrote: This is nothing to do with your ARS version - it is a standard feature of the Firefox browser when displaying text area fields David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk http://www.e-servicesuite.co.uk ITIL – SaaS – On Premise -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: 01 June 2012 19:13 To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier I just now tried the Firefox 13.0 beta as well as 12.0 and still see the handles, so it's probably something they changed with ARS 7.6.x. Benny's suggestion about customizing CSS is an idea, but since it sounds like an upgrade might fix this, I'll probably leave it alone. Thanks, everybody! David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, June 01, 2012 1:56 PM To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier David, I just tried it on ARS 7.6.03 and Firefox 13.0 (latest version). I do not see the expand handle that you described. Joe -Original Message- From: Grooms, Frederick W Sent: Friday, June 01, 2012 12:17 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier I see it in BMC's SupportWeb with Firefox, but I don't see it on our local Mid- Tier pages so maybe it is a 7.5 thing. Our Mid-Tier is 7.6.04 (SP2) on Linux using Apache/Tomcat Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Friday, June 01, 2012 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier Thanks, Joe, I tried changing that (it was on the view properties - the only view, so I got the right one), flushed midtier cache, but they're still there. I notice the resize handles are seen on BMC's support site when you view your tickets. Maybe that's just the way it works. David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, June 01, 2012 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier I didn't know this was even a feature supported by the mid-tier.. Try changing the 'Layout Editable by User' to False on the Appearance attributes section of the form properties, and see if that makes a difference.. Joe -Original Message- From: David Durling Sent: Friday, June 01, 2012 11:15 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Hiding 'resize handle' character fields on midtier Hi all, Character fields on our Remedy forms when seen in browsers like Firefox and I think Chrome (not IE) show a little handle at the bottom right that you can drag to resize the field. Here's a link with a discussion about the handles and a screenshot to show what I mean: http://www.electrictoolbox.com/disable-textarea-resizing-safari-chro me / I've had complaints/questions about that, since
Re: Hiding 'resize handle' character fields on midtier
Thanks, Joe, I tried changing that (it was on the view properties - the only view, so I got the right one), flushed midtier cache, but they're still there. I notice the resize handles are seen on BMC's support site when you view your tickets. Maybe that's just the way it works. David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, June 01, 2012 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier I didn't know this was even a feature supported by the mid-tier.. Try changing the 'Layout Editable by User' to False on the Appearance attributes section of the form properties, and see if that makes a difference.. Joe -Original Message- From: David Durling Sent: Friday, June 01, 2012 11:15 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Hiding 'resize handle' character fields on midtier Hi all, Character fields on our Remedy forms when seen in browsers like Firefox and I think Chrome (not IE) show a little handle at the bottom right that you can drag to resize the field. Here's a link with a discussion about the handles and a screenshot to show what I mean: http://www.electrictoolbox.com/disable-textarea-resizing-safari-chrome/ I've had complaints/questions about that, since it appears on all character fields regardless of size, and maybe the users expect the other fields to dynamically wrap around the resized field - which is not what happens. This also looks bad if you have a display field with Display as Text set to True - there's no box, but just the handle sitting out there. Is there a way to configure the form fields or AR System to tell the browser not to display these handles? AR System and midtier 7.5 patch 007, tomcat/apache Thanks, David --- David Durling Enterprise IT Services University of Georgia __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Hiding 'resize handle' character fields on midtier
I see it in BMC's SupportWeb with Firefox, but I don't see it on our local Mid-Tier pages so maybe it is a 7.5 thing. Our Mid-Tier is 7.6.04 (SP2) on Linux using Apache/Tomcat Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Friday, June 01, 2012 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier Thanks, Joe, I tried changing that (it was on the view properties - the only view, so I got the right one), flushed midtier cache, but they're still there. I notice the resize handles are seen on BMC's support site when you view your tickets. Maybe that's just the way it works. David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, June 01, 2012 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier I didn't know this was even a feature supported by the mid-tier.. Try changing the 'Layout Editable by User' to False on the Appearance attributes section of the form properties, and see if that makes a difference.. Joe -Original Message- From: David Durling Sent: Friday, June 01, 2012 11:15 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Hiding 'resize handle' character fields on midtier Hi all, Character fields on our Remedy forms when seen in browsers like Firefox and I think Chrome (not IE) show a little handle at the bottom right that you can drag to resize the field. Here's a link with a discussion about the handles and a screenshot to show what I mean: http://www.electrictoolbox.com/disable-textarea-resizing-safari-chrome/ I've had complaints/questions about that, since it appears on all character fields regardless of size, and maybe the users expect the other fields to dynamically wrap around the resized field - which is not what happens. This also looks bad if you have a display field with Display as Text set to True - there's no box, but just the handle sitting out there. Is there a way to configure the form fields or AR System to tell the browser not to display these handles? AR System and midtier 7.5 patch 007, tomcat/apache Thanks, David --- David Durling Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Hiding 'resize handle' character fields on midtier
I'm not entirely sure, but you should also investigate updating or customizing the CSS. On Fri, Jun 1, 2012 at 12:17 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: I see it in BMC's SupportWeb with Firefox, but I don't see it on our local Mid-Tier pages so maybe it is a 7.5 thing. Our Mid-Tier is 7.6.04 (SP2) on Linux using Apache/Tomcat Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Friday, June 01, 2012 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier Thanks, Joe, I tried changing that (it was on the view properties - the only view, so I got the right one), flushed midtier cache, but they're still there. I notice the resize handles are seen on BMC's support site when you view your tickets. Maybe that's just the way it works. David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, June 01, 2012 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier I didn't know this was even a feature supported by the mid-tier.. Try changing the 'Layout Editable by User' to False on the Appearance attributes section of the form properties, and see if that makes a difference.. Joe -Original Message- From: David Durling Sent: Friday, June 01, 2012 11:15 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Hiding 'resize handle' character fields on midtier Hi all, Character fields on our Remedy forms when seen in browsers like Firefox and I think Chrome (not IE) show a little handle at the bottom right that you can drag to resize the field. Here's a link with a discussion about the handles and a screenshot to show what I mean: http://www.electrictoolbox.com/disable-textarea-resizing-safari-chrome/ I've had complaints/questions about that, since it appears on all character fields regardless of size, and maybe the users expect the other fields to dynamically wrap around the resized field - which is not what happens. This also looks bad if you have a display field with Display as Text set to True - there's no box, but just the handle sitting out there. Is there a way to configure the form fields or AR System to tell the browser not to display these handles? AR System and midtier 7.5 patch 007, tomcat/apache Thanks, David --- David Durling Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Hiding 'resize handle' character fields on midtier
David, I just tried it on ARS 7.6.03 and Firefox 13.0 (latest version). I do not see the expand handle that you described. Joe -Original Message- From: Grooms, Frederick W Sent: Friday, June 01, 2012 12:17 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier I see it in BMC's SupportWeb with Firefox, but I don't see it on our local Mid-Tier pages so maybe it is a 7.5 thing. Our Mid-Tier is 7.6.04 (SP2) on Linux using Apache/Tomcat Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Friday, June 01, 2012 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier Thanks, Joe, I tried changing that (it was on the view properties - the only view, so I got the right one), flushed midtier cache, but they're still there. I notice the resize handles are seen on BMC's support site when you view your tickets. Maybe that's just the way it works. David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, June 01, 2012 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier I didn't know this was even a feature supported by the mid-tier.. Try changing the 'Layout Editable by User' to False on the Appearance attributes section of the form properties, and see if that makes a difference.. Joe -Original Message- From: David Durling Sent: Friday, June 01, 2012 11:15 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Hiding 'resize handle' character fields on midtier Hi all, Character fields on our Remedy forms when seen in browsers like Firefox and I think Chrome (not IE) show a little handle at the bottom right that you can drag to resize the field. Here's a link with a discussion about the handles and a screenshot to show what I mean: http://www.electrictoolbox.com/disable-textarea-resizing-safari-chrome/ I've had complaints/questions about that, since it appears on all character fields regardless of size, and maybe the users expect the other fields to dynamically wrap around the resized field - which is not what happens. This also looks bad if you have a display field with Display as Text set to True - there's no box, but just the handle sitting out there. Is there a way to configure the form fields or AR System to tell the browser not to display these handles? AR System and midtier 7.5 patch 007, tomcat/apache Thanks, David --- David Durling Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Hiding 'resize handle' character fields on midtier
I just now tried the Firefox 13.0 beta as well as 12.0 and still see the handles, so it's probably something they changed with ARS 7.6.x. Benny's suggestion about customizing CSS is an idea, but since it sounds like an upgrade might fix this, I'll probably leave it alone. Thanks, everybody! David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, June 01, 2012 1:56 PM To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier David, I just tried it on ARS 7.6.03 and Firefox 13.0 (latest version). I do not see the expand handle that you described. Joe -Original Message- From: Grooms, Frederick W Sent: Friday, June 01, 2012 12:17 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier I see it in BMC's SupportWeb with Firefox, but I don't see it on our local Mid- Tier pages so maybe it is a 7.5 thing. Our Mid-Tier is 7.6.04 (SP2) on Linux using Apache/Tomcat Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Friday, June 01, 2012 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier Thanks, Joe, I tried changing that (it was on the view properties - the only view, so I got the right one), flushed midtier cache, but they're still there. I notice the resize handles are seen on BMC's support site when you view your tickets. Maybe that's just the way it works. David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, June 01, 2012 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier I didn't know this was even a feature supported by the mid-tier.. Try changing the 'Layout Editable by User' to False on the Appearance attributes section of the form properties, and see if that makes a difference.. Joe -Original Message- From: David Durling Sent: Friday, June 01, 2012 11:15 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Hiding 'resize handle' character fields on midtier Hi all, Character fields on our Remedy forms when seen in browsers like Firefox and I think Chrome (not IE) show a little handle at the bottom right that you can drag to resize the field. Here's a link with a discussion about the handles and a screenshot to show what I mean: http://www.electrictoolbox.com/disable-textarea-resizing-safari-chrome / I've had complaints/questions about that, since it appears on all character fields regardless of size, and maybe the users expect the other fields to dynamically wrap around the resized field - which is not what happens. This also looks bad if you have a display field with Display as Text set to True - there's no box, but just the handle sitting out there. Is there a way to configure the form fields or AR System to tell the browser not to display these handles? AR System and midtier 7.5 patch 007, tomcat/apache Thanks, David --- David Durling Enterprise IT Services University of Georgia __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Hiding 'resize handle' character fields on midtier
This is nothing to do with your ARS version - it is a standard feature of the Firefox browser when displaying text area fields David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk http://www.e-servicesuite.co.uk ITIL SaaS On Premise -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: 01 June 2012 19:13 To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier I just now tried the Firefox 13.0 beta as well as 12.0 and still see the handles, so it's probably something they changed with ARS 7.6.x. Benny's suggestion about customizing CSS is an idea, but since it sounds like an upgrade might fix this, I'll probably leave it alone. Thanks, everybody! David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, June 01, 2012 1:56 PM To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier David, I just tried it on ARS 7.6.03 and Firefox 13.0 (latest version). I do not see the expand handle that you described. Joe -Original Message- From: Grooms, Frederick W Sent: Friday, June 01, 2012 12:17 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier I see it in BMC's SupportWeb with Firefox, but I don't see it on our local Mid- Tier pages so maybe it is a 7.5 thing. Our Mid-Tier is 7.6.04 (SP2) on Linux using Apache/Tomcat Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Friday, June 01, 2012 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier Thanks, Joe, I tried changing that (it was on the view properties - the only view, so I got the right one), flushed midtier cache, but they're still there. I notice the resize handles are seen on BMC's support site when you view your tickets. Maybe that's just the way it works. David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, June 01, 2012 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier I didn't know this was even a feature supported by the mid-tier.. Try changing the 'Layout Editable by User' to False on the Appearance attributes section of the form properties, and see if that makes a difference.. Joe -Original Message- From: David Durling Sent: Friday, June 01, 2012 11:15 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Hiding 'resize handle' character fields on midtier Hi all, Character fields on our Remedy forms when seen in browsers like Firefox and I think Chrome (not IE) show a little handle at the bottom right that you can drag to resize the field. Here's a link with a discussion about the handles and a screenshot to show what I mean: http://www.electrictoolbox.com/disable-textarea-resizing-safari-chro me / I've had complaints/questions about that, since it appears on all character fields regardless of size, and maybe the users expect the other fields to dynamically wrap around the resized field - which is not what happens. This also looks bad if you have a display field with Display as Text set to True - there's no box, but just the handle sitting out there. Is there a way to configure the form fields or AR System to tell the browser not to display these handles? AR System and midtier 7.5 patch 007, tomcat/apache Thanks, David --- David Durling Enterprise IT Services University of Georgia __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
