Re: How do I REinstall an ITSM application .... UNINSTALL ??
Thanks for the info Anjali... Looks like I will have to start with drawing up a comprehensive list of forms being used by SLA... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anjali Gosain Sent: Tuesday, August 01, 2006 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application UNINSTALL ?? As far as I know, there is no uninstaller for un-installing ITSM Application. You ll have to manually un-install it. these are the steps to be performed: - Identify all the forms, groups, menus used exclusively by SLA Module and delete them from server. (you ll have to take care not to delete shared workflow) - Then look into ar.conf and armonitor.conf and remove any line referring to the application to be uninstalled (we had to do this for CMDB. You ll have to check it for SLA.) - Delete the physical folder in which the app was installed (AR System Application\\BMC Service Level Maangement) - Check if there is an entry present in SHARE: Application Properties for the module. If present, delete it. These steps should help you to uninstall the application. And DO NOT forget to take a backup before attempting it !!! HTH Anjali Murtuza Bookwala wrote: > Coming back to an earlier question, how does one UNINSTALL an ITSM > application ?? > > I have version 5.6 of ITSM on a ARS 6.0.1 dev server. I want to > uninstall SLA 5.6. Is it possible ? > > Thanks, > - Murtuza. > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of strauss > Sent: Monday, July 31, 2006 7:56 PM > To: arslist@ARSLIST.ORG > Subject: Re: How do I REinstall an ITSM application > > You won't be able to reinstall the ITSM application until you clear > out its entries in the SHARE:Application_Properties form. > > Christopher Strauss, MSLS > Remedy Database Administrator > University of North Texas Computing Center > http://remedy.unt.edu/helpdesk/ > > > Christopher Strauss, MSLS > Remedy Database Administrator > University of North Texas Computing Center > http://remedy.unt.edu/helpdesk/ -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen > Sent: Monday, July 31, 2006 7:56 AM > To: arslist@ARSLIST.ORG > Subject: Re: How do I REinstall an ITSM application > > Something to try: > > Copy the "C:\Program Files\AR System Applications\ name>\BMC Remedy Incident Management" folder to another drive. If you > do not have access to another drive then copy to a folder outside of "C:\Program Files". > Then delete the "C:\Program Files\AR System Applications\ name>\BMC Remedy Incident Management" folder. > > You want to keep a copy of the folder in case deleting it causes any > problems. > > Run the install again. If it works then delete the backup copy of the > folder you created above. > > Stephen > > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare > Sent: Monday, July 31, 2006 8:49 AM > To: arslist@ARSLIST.ORG > Subject: Re: How do I REinstall an ITSM application > > Stephen, > I don't have an entry for Incident Mgmnt in Add/Remove Programs - but > do have for AR System Server, Approval, Assignment, & Email Engine. > > Thanks > > Kieran > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen > Sent: 31 July 2006 13:37 > To: arslist@ARSLIST.ORG > Subject: Re: How do I REinstall an ITSM application > > "Add or Remove Programs" in the Windows Control Panel. > > Stephen > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare > Sent: Monday, July 31, 2006 8:35 AM > To: arslist@ARSLIST.ORG > Subject: Re: How do I REinstall an ITSM application > > Thanks Stephen, but where do I find the Uninstall? > > Kieran > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen > Sent: 31 July 2006 13:15 > To: arslist@ARSLIST.ORG > Subject: Re: How do I REinstall an ITSM application > > Kieran, > > Can you run the Uninstall for Incident Management? > > Stephen > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare > Sent: Monday, July 31, 2006 6:22 AM > To: arslist@A
Re: How do I REinstall an ITSM application .... UNINSTALL ??
As far as I know, there is no uninstaller for un-installing ITSM Application. You ll have to manually un-install it. these are the steps to be performed: - Identify all the forms, groups, menus used exclusively by SLA Module and delete them from server. (you ll have to take care not to delete shared workflow) - Then look into ar.conf and armonitor.conf and remove any line referring to the application to be uninstalled (we had to do this for CMDB. You ll have to check it for SLA.) - Delete the physical folder in which the app was installed (AR System Application\\BMC Service Level Maangement) - Check if there is an entry present in SHARE: Application Properties for the module. If present, delete it. These steps should help you to uninstall the application. And DO NOT forget to take a backup before attempting it !!! HTH Anjali Murtuza Bookwala wrote: Coming back to an earlier question, how does one UNINSTALL an ITSM application ?? I have version 5.6 of ITSM on a ARS 6.0.1 dev server. I want to uninstall SLA 5.6. Is it possible ? Thanks, - Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, July 31, 2006 7:56 PM To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application You won't be able to reinstall the ITSM application until you clear out its entries in the SHARE:Application_Properties form. Christopher Strauss, MSLS Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ Christopher Strauss, MSLS Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Monday, July 31, 2006 7:56 AM To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application Something to try: Copy the "C:\Program Files\AR System Applications\\BMC Remedy Incident Management" folder to another drive. If you do not have access to another drive then copy to a folder outside of "C:\Program Files". Then delete the "C:\Program Files\AR System Applications\\BMC Remedy Incident Management" folder. You want to keep a copy of the folder in case deleting it causes any problems. Run the install again. If it works then delete the backup copy of the folder you created above. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare Sent: Monday, July 31, 2006 8:49 AM To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application Stephen, I don't have an entry for Incident Mgmnt in Add/Remove Programs - but do have for AR System Server, Approval, Assignment, & Email Engine. Thanks Kieran -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: 31 July 2006 13:37 To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application "Add or Remove Programs" in the Windows Control Panel. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare Sent: Monday, July 31, 2006 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application Thanks Stephen, but where do I find the Uninstall? Kieran -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: 31 July 2006 13:15 To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application Kieran, Can you run the Uninstall for Incident Management? Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare Sent: Monday, July 31, 2006 6:22 AM To: arslist@ARSLIST.ORG Subject: How do I REinstall an ITSM application After a botched Incident Management 7 install, I now wish to reinstall it. I I don't have any other ITSM 7 applications installed. However, when I try to rerun the installer I get a message 'all requirement systems are present. Nothing to install' and it doesn't go any further. What do I need to do to allow a reinstall? I didn't find any help on this in the ITSM 7 installation guide. Am I correct in saying it involves entries in SHARE:Application Properties and if so what entries? Thanks, Kieran O'Hare Programmer Information Systems Services 200/201 Pearse St. Trinity College Dublin 2 Phone +353 1 8962774 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __
Re: How do I REinstall an ITSM application .... UNINSTALL ??
Coming back to an earlier question, how does one UNINSTALL an ITSM application ?? I have version 5.6 of ITSM on a ARS 6.0.1 dev server. I want to uninstall SLA 5.6. Is it possible ? Thanks, - Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, July 31, 2006 7:56 PM To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application You won't be able to reinstall the ITSM application until you clear out its entries in the SHARE:Application_Properties form. Christopher Strauss, MSLS Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ Christopher Strauss, MSLS Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Monday, July 31, 2006 7:56 AM To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application Something to try: Copy the "C:\Program Files\AR System Applications\\BMC Remedy Incident Management" folder to another drive. If you do not have access to another drive then copy to a folder outside of "C:\Program Files". Then delete the "C:\Program Files\AR System Applications\\BMC Remedy Incident Management" folder. You want to keep a copy of the folder in case deleting it causes any problems. Run the install again. If it works then delete the backup copy of the folder you created above. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare Sent: Monday, July 31, 2006 8:49 AM To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application Stephen, I don't have an entry for Incident Mgmnt in Add/Remove Programs - but do have for AR System Server, Approval, Assignment, & Email Engine. Thanks Kieran -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: 31 July 2006 13:37 To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application "Add or Remove Programs" in the Windows Control Panel. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare Sent: Monday, July 31, 2006 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application Thanks Stephen, but where do I find the Uninstall? Kieran -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: 31 July 2006 13:15 To: arslist@ARSLIST.ORG Subject: Re: How do I REinstall an ITSM application Kieran, Can you run the Uninstall for Incident Management? Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare Sent: Monday, July 31, 2006 6:22 AM To: arslist@ARSLIST.ORG Subject: How do I REinstall an ITSM application After a botched Incident Management 7 install, I now wish to reinstall it. I I don't have any other ITSM 7 applications installed. However, when I try to rerun the installer I get a message 'all requirement systems are present. Nothing to install' and it doesn't go any further. What do I need to do to allow a reinstall? I didn't find any help on this in the ITSM 7 installation guide. Am I correct in saying it involves entries in SHARE:Application Properties and if so what entries? Thanks, Kieran O'Hare Programmer Information Systems Services 200/201 Pearse St. Trinity College Dublin 2 Phone +353 1 8962774 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
