Re: How to Monitor ArServer.exe on a WIndows Box-
Wow - Thanks to Joe and Matt for the great info: The only thing I have to figure out now is how to get either method to notify me when arserver.exe passes a threshhold. What's happening is - once a month - I get a call out of the blue that Remedy isn't responding, I log in and see the memory pegged at almost 2GB, when it's usually using about .5 GB. I would like to know when memory exceeds 1GB of usage so I can enable SQL logging and see if this is due to some user doing wildcard searches on Summary, etc... so I have a small window to work with and possibly notify everyone before arserver.exe is pegged at 2GB and I have to immediately restart. Thanks again to all, Jase On Fri, Mar 6, 2009 at 1:12 AM, Matt Reinfeldt arsl...@mattreinfeldt.comwrote: ** Jase, I have a BMC Whitepaper titled (it’s from 7.0.01): “Automatically Restarting the AR System Server on Memory Threshold Using AutoRestartARS”. I’ve not used the program, but it may be available on the developer’s network still. Sounds like a good fit for your needs. Here’s the Introduction from the paper: Depending on the environment, the AR System server can consume a substantial amount of memory after a long period of time. (Memory fragmentation can be a factor.) This can lead to slow server performance. To avoid such performance issues, the server should be restarted when its usage is low. The AutoRestartARS application identifies memory usage of the AR System server, and if it reaches its threshold value, AutoRestartARS shuts down the server. The ARMonitor service restarts the server. Good luck, Matt *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Jase Brandon *Sent:* Tuesday, March 03, 2009 11:59 AM *To:* arslist@ARSLIST.ORG *Subject:* How to Monitor ArServer.exe on a WIndows Box- ** Hello All, ArServer 7.1 Patch 002 Windows 2003 SP2 Does anyone know a way to monitor a threshold on arserver.exe on Windows? I want to be able to be notified when arserver.exe exceeds 1GB of memory usage, etc.? I thought someone on the list may already have an incredible solution for this. Thanks, Jase Brandon __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: How to Monitor ArServer.exe on a WIndows Box-
If you do not mind buying a paging modem and a cell phone line, there are free java applications available that can send text (SMS messages) to cell phones. I had done this before as a proof of concept and got it working. I do not recall the name of the modem or the java application I downloaded, but it should be a kind that you can insert a SIM card (from a regular GSM based cell phone). That according to me would be your cheapest alternative if you bought a cell line that could handle unlimited sending and receiving of text messages.. If you are willing to pay for support for such applications there was a vendor around by the name of EtherPage that later changed its name to Mobilesys I think, and another vendor called TeleAlert.. They would pretty much do the same thing plus you could have the capability of even sending emails or pagers besides Text messages. AlarmPoint another nice application would even support a call to a phone with a default recorded message but that might not quite be your solution as it integrates into Remedy and I don't think it has the capacity to work as a standalone. Just attempting to throw out your options there.. Cheers Joe From: Jase Brandon jasebran...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, March 6, 2009 11:31:57 AM Subject: Re: How to Monitor ArServer.exe on a WIndows Box- ** Wow - Thanks to Joe and Matt for the great info: The only thing I have to figure out now is how to get either method to notify me when arserver.exe passes a threshhold. What's happening is - once a month - I get a call out of the blue that Remedy isn't responding, I log in and see the memory pegged at almost 2GB, when it's usually using about .5 GB. I would like to know when memory exceeds 1GB of usage so I can enable SQL logging and see if this is due to some user doing wildcard searches on Summary, etc... so I have a small window to work with and possibly notify everyone before arserver.exe is pegged at 2GB and I have to immediately restart. Thanks again to all, Jase On Fri, Mar 6, 2009 at 1:12 AM, Matt Reinfeldt arsl...@mattreinfeldt.com wrote: ** Jase, I have a BMC Whitepaper titled (it’s from 7.0.01): “Automatically Restarting the AR System Server on Memory Threshold Using AutoRestartARS”. I’ve not used the program, but it may be available on the developer’s network still. Sounds like a good fit for your needs. Here’s the Introduction from the paper: Depending on the environment, the AR System server can consume a substantial amount of memory after a long period of time. (Memory fragmentation can be a factor.) This can lead to slow server performance. To avoid such performance issues, the server should be restarted when its usage is low. The AutoRestartARS application identifies memory usage of the AR System server, and if it reaches its threshold value, AutoRestartARS shuts down the server. The ARMonitor service restarts the server. Good luck, Matt From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: Tuesday, March 03, 2009 11:59 AM To: arslist@ARSLIST.ORG Subject: How to Monitor ArServer.exe on a WIndows Box- ** Hello All, ArServer 7.1 Patch 002 Windows 2003 SP2 Does anyone know a way to monitor a threshold on arserver.exe on Windows? I want to be able to be notified when arserver.exe exceeds 1GB of memory usage, etc.? I thought someone on the list may already have an incredible solution for this. Thanks, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: How to Monitor ArServer.exe on a WIndows Box-
Welton Bryant MCSE,MCP Sr. Business Applications Analyst CareTech Solutions Inc. 248-823-0341 Office 313-408-5188 Cell welton.bry...@cts-sharedservices.com www.caretechsolutions.com http://www.caretechsolutions.com/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: Friday, March 06, 2009 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: How to Monitor ArServer.exe on a WIndows Box- ** Wow - Thanks to Joe and Matt for the great info: The only thing I have to figure out now is how to get either method to notify me when arserver.exe passes a threshhold. What's happening is - once a month - I get a call out of the blue that Remedy isn't responding, I log in and see the memory pegged at almost 2GB, when it's usually using about .5 GB. I would like to know when memory exceeds 1GB of usage so I can enable SQL logging and see if this is due to some user doing wildcard searches on Summary, etc... so I have a small window to work with and possibly notify everyone before arserver.exe is pegged at 2GB and I have to immediately restart. Thanks again to all, Jase On Fri, Mar 6, 2009 at 1:12 AM, Matt Reinfeldt arsl...@mattreinfeldt.com wrote: ** Jase, I have a BMC Whitepaper titled (it's from 7.0.01): Automatically Restarting the AR System Server on Memory Threshold Using AutoRestartARS. I've not used the program, but it may be available on the developer's network still. Sounds like a good fit for your needs. Here's the Introduction from the paper: Depending on the environment, the AR System server can consume a substantial amount of memory after a long period of time. (Memory fragmentation can be a factor.) This can lead to slow server performance. To avoid such performance issues, the server should be restarted when its usage is low. The AutoRestartARS application identifies memory usage of the AR System server, and if it reaches its threshold value, AutoRestartARS shuts down the server. The ARMonitor service restarts the server. Good luck, Matt From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: Tuesday, March 03, 2009 11:59 AM To: arslist@ARSLIST.ORG Subject: How to Monitor ArServer.exe on a WIndows Box- ** Hello All, ArServer 7.1 Patch 002 Windows 2003 SP2 Does anyone know a way to monitor a threshold on arserver.exe on Windows? I want to be able to be notified when arserver.exe exceeds 1GB of memory usage, etc.? I thought someone on the list may already have an incredible solution for this. Thanks, Jase Brandon __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: How to Monitor ArServer.exe on a WIndows Box-
Any data definition change (Workflow, including new SLA target etc) takes as much memory as possible and the AR Server is not great at freeing the memory when its done. So make sure your people are only doing this sort of thing in the maintenance slot. At which point when your done, restart. I have server-events on and with the aid of monitoring, I was able to see what was happening at the time the memory shot up. Regards Danny From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: 06 March 2009 16:32 To: arslist@ARSLIST.ORG Subject: Re: How to Monitor ArServer.exe on a WIndows Box- ** Wow - Thanks to Joe and Matt for the great info: The only thing I have to figure out now is how to get either method to notify me when arserver.exe passes a threshhold. What's happening is - once a month - I get a call out of the blue that Remedy isn't responding, I log in and see the memory pegged at almost 2GB, when it's usually using about .5 GB. I would like to know when memory exceeds 1GB of usage so I can enable SQL logging and see if this is due to some user doing wildcard searches on Summary, etc... so I have a small window to work with and possibly notify everyone before arserver.exe is pegged at 2GB and I have to immediately restart. Thanks again to all, Jase On Fri, Mar 6, 2009 at 1:12 AM, Matt Reinfeldt arsl...@mattreinfeldt.com wrote: ** Jase, I have a BMC Whitepaper titled (it's from 7.0.01): Automatically Restarting the AR System Server on Memory Threshold Using AutoRestartARS. I've not used the program, but it may be available on the developer's network still. Sounds like a good fit for your needs. Here's the Introduction from the paper: Depending on the environment, the AR System server can consume a substantial amount of memory after a long period of time. (Memory fragmentation can be a factor.) This can lead to slow server performance. To avoid such performance issues, the server should be restarted when its usage is low. The AutoRestartARS application identifies memory usage of the AR System server, and if it reaches its threshold value, AutoRestartARS shuts down the server. The ARMonitor service restarts the server. Good luck, Matt From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: Tuesday, March 03, 2009 11:59 AM To: arslist@ARSLIST.ORG Subject: How to Monitor ArServer.exe on a WIndows Box- ** Hello All, ArServer 7.1 Patch 002 Windows 2003 SP2 Does anyone know a way to monitor a threshold on arserver.exe on Windows? I want to be able to be notified when arserver.exe exceeds 1GB of memory usage, etc.? I thought someone on the list may already have an incredible solution for this. Thanks, Jase Brandon __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: How to Monitor ArServer.exe on a WIndows Box-
Jase, I have a BMC Whitepaper titled (it's from 7.0.01): Automatically Restarting the AR System Server on Memory Threshold Using AutoRestartARS. I've not used the program, but it may be available on the developer's network still. Sounds like a good fit for your needs. Here's the Introduction from the paper: Depending on the environment, the AR System server can consume a substantial amount of memory after a long period of time. (Memory fragmentation can be a factor.) This can lead to slow server performance. To avoid such performance issues, the server should be restarted when its usage is low. The AutoRestartARS application identifies memory usage of the AR System server, and if it reaches its threshold value, AutoRestartARS shuts down the server. The ARMonitor service restarts the server. Good luck, Matt From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: Tuesday, March 03, 2009 11:59 AM To: arslist@ARSLIST.ORG Subject: How to Monitor ArServer.exe on a WIndows Box- ** Hello All, ArServer 7.1 Patch 002 Windows 2003 SP2 Does anyone know a way to monitor a threshold on arserver.exe on Windows? I want to be able to be notified when arserver.exe exceeds 1GB of memory usage, etc.? I thought someone on the list may already have an incredible solution for this. Thanks, Jase Brandon __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: How to Monitor ArServer.exe on a WIndows Box-
We use Netcool SSM to monitor process memory. Not sure if there is another way to do this. -- Shyam On Mar 3, 2009, at 9:58 AM, Jase Brandon jasebran...@gmail.com wrote: ** Hello All, ArServer 7.1 Patch 002 Windows 2003 SP2 Does anyone know a way to monitor a threshold on arserver.exe on Windows? I want to be able to be notified when arserver.exe exceeds 1GB of memory usage, etc.? I thought someone on the list may already have an incredible solution for this. Thanks, Jase Brandon __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: How to Monitor ArServer.exe on a WIndows Box-
Jase, There is a windows command called tasklist that without any parameters will list the tasks that windows is running along with its PID, Session Name, Session number and Memory Usage. You can print this to a file and process the information returned by it to get what you want. Also this command can be run with certain parameters that might get you more interesting results.. You might specifically be interested in the filter MEMUSAGE as you can use this to get processes that are greater (gt) than a certain amount.. The help for the tasklist command is as follows.. D:\tasklist /? TASKLIST [/S system [/U username [/P [password [/M [module] | /SVC | /V] [/FI filter] [/FO format] [/NH] Description: This command line tool displays a list of application(s) and associated task(s)/process(es) currently running on either a local or remote system. Parameter List: /S system Specifies the remote system to connect to. /U [domain\]user Specifies the user context under which the command should execute. /P [password] Specifies the password for the given user context. Prompts for input if omitted. /M [module] Lists all tasks that have DLL modules loaded in them that match the given pattern name. If the module name is not specified, displays all modules loaded by each task. /SVC Displays services in each process. /V Specifies that the verbose information is to be displayed. /FI filter Displays a set of tasks that match a given criteria specified by the filter. /FO format Specifies the output format. Valid values: TABLE, LIST, CSV. /NH Specifies that the Column Header should not be displayed in the output. Valid only for TABLE and CSV formats. /? Displays this help/usage. Filters: Filter Name Valid Operators Valid Value(s) --- --- -- STATUS eq, ne RUNNING | NOT RESPONDING IMAGENAME eq, ne Image name PID eq, ne, gt, lt, ge, le PID value SESSION eq, ne, gt, lt, ge, le Session number SESSIONNAME eq, ne Session name CPUTIME eq, ne, gt, lt, ge, le CPU time in the format of hh:mm:ss. hh - hours, mm - minutes, ss - seconds MEMUSAGE eq, ne, gt, lt, ge, le Memory usage in KB USERNAME eq, ne User name in [domain\]user format SERVICES eq, ne Service name WINDOWTITLE eq, ne Window title MODULES eq, ne DLL name Examples: TASKLIST TASKLIST /M TASKLIST /V TASKLIST /SVC TASKLIST /M wbem* TASKLIST /S system /FO LIST TASKLIST /S system /U domain\username /FO CSV /NH TASKLIST /S system /U username /P password /FO TABLE /NH TASKLIST /FI USERNAME ne NT AUTHORITY\SYSTEM /FI STATUS eq running I have bolded and colored the options that you might be interested in.. Cheers Joe From: ATT SBC atta...@sbcglobal.net To: arslist@ARSLIST.ORG Sent: Tuesday, March 3, 2009 3:32:29 PM Subject: Re: How to Monitor ArServer.exe on a WIndows Box- We use Netcool SSM to monitor process memory. Not sure if there is another way to do this. -- Shyam On Mar 3, 2009, at 9:58 AM, Jase Brandon jasebran...@gmail.com wrote: ** Hello All, ArServer 7.1 Patch 002 Windows 2003 SP2 Does anyone know a way to monitor a threshold on arserver.exe on Windows? I want to be able to be notified when arserver.exe exceeds 1GB of memory usage, etc.? I thought someone on the list may already have an incredible solution for this. Thanks, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
