Re: ITSM 7.5 Install Order
No.. separate.. Joe From: Sokol, Brian bso...@scholastic.com To: arslist@ARSLIST.ORG Sent: Thu, October 8, 2009 3:23:55 PM Subject: Re: ITSM 7.5 Install Order Are Atrium and SLM part of the single installer? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Thursday, October 08, 2009 3:21 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.5 Install Order Since ITSM 7.5 has a single installer the order is not longer an issue. -Original Message- From: Sokol, Brian bso...@scholastic.com To: arslist@ARSLIST.ORG Sent: Thu, Oct 8, 2009 1:47 pm Subject: ITSM 7.5 Install Order ** Hi we finally need to take the plunge from HD6 to ITSM 7.5. I wish to install Atrium CMDB, Incident Mngt, Prob Mngt, Asset Mngt and SLM on a test box to begin preparing for this early next year. I have a test server running ARS 7.5. My question is what is the proper install order of these apps? I believe I read on here at one time that Atrium should always be installed first? I know IM, PM and AM can all be installed together from a single installer. Would they be second? What about SLM? Is that a separate installer or part of the ITSM suite? Also are there any patch levels that I should be at? My Ar System is at patch 3. This is all on a Windows Server 2003 and Sql 2005. It is only for testing and will have a handful of people accessing it. Thanks, Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ITSM 7.5 Install Order
Thanks Joe. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, October 08, 2009 4:49 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.5 Install Order ** Atrium first, ITSM apps that include IM, PM, AM, and CM second, SLM third. I would patch it to the latest available patches since its a new install as they do fix quite a few things. The Atrium console may not work even after patching it to the latest available and you will need a hotfix from BMC support for that. The DV field fails to load and shows a busy cursor for as long as you keep it open without loading its content. Joe From: Sokol, Brian bso...@scholastic.com To: arslist@ARSLIST.ORG Sent: Thu, October 8, 2009 2:47:06 PM Subject: ITSM 7.5 Install Order ** Hi we finally need to take the plunge from HD6 to ITSM 7.5. I wish to install Atrium CMDB, Incident Mngt, Prob Mngt, Asset Mngt and SLM on a test box to begin preparing for this early next year. I have a test server running ARS 7.5. My question is what is the proper install order of these apps? I believe I read on here at one time that Atrium should always be installed first? I know IM, PM and AM can all be installed together from a single installer. Would they be second? What about SLM? Is that a separate installer or part of the ITSM suite? Also are there any patch levels that I should be at? My Ar System is at patch 3. This is all on a Windows Server 2003 and Sql 2005. It is only for testing and will have a handful of people accessing it. Thanks, Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.scholastic.com/ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ITSM 7.5 Install Order
Since ITSM 7.5 has a single installer the order is not longer an issue. -Original Message- From: Sokol, Brian bso...@scholastic.com To: arslist@ARSLIST.ORG Sent: Thu, Oct 8, 2009 1:47 pm Subject: ITSM 7.5 Install Order ** Hi we finally need to take the plunge from HD6 to ITSM 7.5. I wish to install Atrium CMDB, Incident Mngt, Prob Mngt, Asset Mngt and SLM on a test box to begin preparing for this early next year. I have a test server running ARS 7.5. My question is what is the proper install order of these apps? I believe I read on here at one time that Atrium should always be installed first? I know IM, PM and AM can all be installed together from a single installer. Would they be second? What about SLM? Is that a separate installer or part of the ITSM suite? Also are there any patch levels that I should be at? My Ar System is at patch 3. This is all on a Windows Server 2003 and Sql 2005. It is only for testing and will have a handful of people accessing it. Thanks, Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ITSM 7.5 Install Order
Are Atrium and SLM part of the single installer? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Thursday, October 08, 2009 3:21 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.5 Install Order Since ITSM 7.5 has a single installer the order is not longer an issue. -Original Message- From: Sokol, Brian bso...@scholastic.com To: arslist@ARSLIST.ORG Sent: Thu, Oct 8, 2009 1:47 pm Subject: ITSM 7.5 Install Order ** Hi we finally need to take the plunge from HD6 to ITSM 7.5. I wish to install Atrium CMDB, Incident Mngt, Prob Mngt, Asset Mngt and SLM on a test box to begin preparing for this early next year. I have a test server running ARS 7.5. My question is what is the proper install order of these apps? I believe I read on here at one time that Atrium should always be installed first? I know IM, PM and AM can all be installed together from a single installer. Would they be second? What about SLM? Is that a separate installer or part of the ITSM suite? Also are there any patch levels that I should be at? My Ar System is at patch 3. This is all on a Windows Server 2003 and Sql 2005. It is only for testing and will have a handful of people accessing it. Thanks, Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ITSM 7.5 Install Order
Atrium first, ITSM apps that include IM, PM, AM, and CM second, SLM third. I would patch it to the latest available patches since its a new install as they do fix quite a few things. The Atrium console may not work even after patching it to the latest available and you will need a hotfix from BMC support for that. The DV field fails to load and shows a busy cursor for as long as you keep it open without loading its content. Joe From: Sokol, Brian bso...@scholastic.com To: arslist@ARSLIST.ORG Sent: Thu, October 8, 2009 2:47:06 PM Subject: ITSM 7.5 Install Order ** Hi we finally need to take the plunge from HD6 to ITSM 7.5. I wish to install Atrium CMDB, Incident Mngt, Prob Mngt, Asset Mngt and SLM on a test box to begin preparing for this early next year. I have a test server running ARS 7.5. My question is what is the proper install order of these apps? I believe I read on here at one time that Atrium should always be installed first? I know IM, PM and AM can all be installed together from a single installer. Would they be second? What about SLM? Is that a separate installer or part of the ITSM suite? Also are there any patch levels that I should be at? My Ar System is at patch 3. This is all on a Windows Server 2003 and Sql 2005. It is only for testing and will have a handful of people accessing it. Thanks, Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
