Re: LDAP Integration with AR Server
On Fri, Aug 10, 2007 at 12:00 AM, ITSM Support <[EMAIL PROTECTED]> wrote: > ** > > *ARERR 100* is related to: > > > > Request ID parameter is empty. > > The operation being performed requires the request ID to be specified, but > the parameter was not supplied. Try the operation again, this time > specifying the request ID for the entry. > > > > Hope this helps... > > > > *Regards, * > > * * > > *Sandeep * > > *Vyom Labs Pvt. Ltd. * > > *An ISO 2 certified company. * > > *Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL * > > *Web: www.vyomlabs.com * > > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] On Behalf Of Troy Sasso > Sent: Saturday, July 19, 2008 12:03 AM > To: arslist@ARSLIST.ORG > Subject: Re: LDAP Integration with AR Server > > > > Has anyone seen the ARERR 100 issue with Vendor form integration? > > > > > > > > > > > > > > --- On Thu, 7/17/08, Rick Cook <[EMAIL PROTECTED]> wrote: > > > > > From: Rick Cook <[EMAIL PROTECTED]> > > > Subject: Re: LDAP Integration with AR Server > > > To: arslist@ARSLIST.ORG > > > Date: Thursday, July 17, 2008, 1:56 PM > > > Are you integrating LDAP with ITSM 7? If so, you will want > > > to have an > > > intermediate form of your own construction into which to > > > push the data from > > > LDAP. Then you can check the data for accuracy, > > > requirements of ITSM, and > > > do any formatting you need, etc., and THEN push from that > > > form into the > > > People form. > > > > > > Rick > > > > > > On Thu, Jul 17, 2008 at 1:45 PM, sivarama velicheti > > > <[EMAIL PROTECTED]> > > > wrote: > > > > > > > ** > > > > Hi there, > > > > > > > > Thanks for your help replying to my question. > > > I have filled the > > > > ARDBC configuration form (not the AREA LDAP > > > Configuration), and was able to > > > > create a vendor form and access the data. But now > > > comes one more hurdle. > > > > > > > > i) How do I populate the User form with the details > > > of the vendor form. I > > > > have been returned all the Users in the system. How do > > > I populate the user > > > > form with only the details of only the people who > > > would be accessing > > > > remedy?? > > > > > > > > ii) Will populating the user form populate the People > > > form as well?? > > > > > > > > Thanks > > > > Siva > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: > > > "Where the Answers Are" > > > > html___ > > > > > > > > > > > ___ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where > > > the Answers Are" > > > > > > > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > Thanks Guys, For your inputs. I was able to proceed forward. But I am facing different issues now. It may sound extremely weird and I just want to get your inputs. I am trying to integrate LDAP with remedy 7.1. I am till the point where I have filled in the ARDBC LDAP Configuration form and am able to create a vendor form. But my issue is that the available tables in the LDAP that I see are different from the available tables in the current 6.3 prod system. I have used the same LDAP binduser name and password as that in AR Server 6.3. In case I select the table URL from the prod system (which currently runs remedy 6.3) and paste it in the tables field and click load (in the 7.1 implementation) the number of attributes (or fields) retrieved is way less in 7.1 as compared to the 6.3 system. I have authenticated the ARDBC form against the same user as that in the prod system. Then why is 7.1 acting differently? Has any one encountered similar issues in the past? Here is some information which might help you guys Current System: AR Server Version 7.1.00 Build 200708221849 ProdSystem: AR Server 6.03.00 patch 21 Database: Microsoft SQL-Server 2005 (Remote)Database: Oracle Release *9.2.0.5.0 (remote)* Operating System – Windows 2003 R2. OS: Windows 2003 R2 (not Unicode enabled) (Not sure – if it AR Server was installed with the option. How can I find it?) Thanks Sivarama ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: LDAP Integration with AR Server
ARERR 100 is related to: Request ID parameter is empty. The operation being performed requires the request ID to be specified, but the parameter was not supplied. Try the operation again, this time specifying the request ID for the entry. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Troy Sasso Sent: Saturday, July 19, 2008 12:03 AM To: arslist@ARSLIST.ORG Subject: Re: LDAP Integration with AR Server Has anyone seen the ARERR 100 issue with Vendor form integration? --- On Thu, 7/17/08, Rick Cook <[EMAIL PROTECTED]> wrote: > From: Rick Cook <[EMAIL PROTECTED]> > Subject: Re: LDAP Integration with AR Server > To: arslist@ARSLIST.ORG > Date: Thursday, July 17, 2008, 1:56 PM > Are you integrating LDAP with ITSM 7? If so, you will want > to have an > intermediate form of your own construction into which to > push the data from > LDAP. Then you can check the data for accuracy, > requirements of ITSM, and > do any formatting you need, etc., and THEN push from that > form into the > People form. > > Rick > > On Thu, Jul 17, 2008 at 1:45 PM, sivarama velicheti > <[EMAIL PROTECTED]> > wrote: > > > ** > > Hi there, > > > > Thanks for your help replying to my question. > I have filled the > > ARDBC configuration form (not the AREA LDAP > Configuration), and was able to > > create a vendor form and access the data. But now > comes one more hurdle. > > > > i) How do I populate the User form with the details > of the vendor form. I > > have been returned all the Users in the system. How do > I populate the user > > form with only the details of only the people who > would be accessing > > remedy?? > > > > ii) Will populating the user form populate the People > form as well?? > > > > Thanks > > Siva > > __Platinum Sponsor: www.rmsportal.com ARSlist: > "Where the Answers Are" > > html___ > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where > the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: LDAP Integration with AR Server
Has anyone seen the ARERR 100 issue with Vendor form integration? --- On Thu, 7/17/08, Rick Cook <[EMAIL PROTECTED]> wrote: > From: Rick Cook <[EMAIL PROTECTED]> > Subject: Re: LDAP Integration with AR Server > To: arslist@ARSLIST.ORG > Date: Thursday, July 17, 2008, 1:56 PM > Are you integrating LDAP with ITSM 7? If so, you will want > to have an > intermediate form of your own construction into which to > push the data from > LDAP. Then you can check the data for accuracy, > requirements of ITSM, and > do any formatting you need, etc., and THEN push from that > form into the > People form. > > Rick > > On Thu, Jul 17, 2008 at 1:45 PM, sivarama velicheti > <[EMAIL PROTECTED]> > wrote: > > > ** > > Hi there, > > > > Thanks for your help replying to my question. > I have filled the > > ARDBC configuration form (not the AREA LDAP > Configuration), and was able to > > create a vendor form and access the data. But now > comes one more hurdle. > > > > i) How do I populate the User form with the details > of the vendor form. I > > have been returned all the Users in the system. How do > I populate the user > > form with only the details of only the people who > would be accessing > > remedy?? > > > > ii) Will populating the user form populate the People > form as well?? > > > > Thanks > > Siva > > __Platinum Sponsor: www.rmsportal.com ARSlist: > "Where the Answers Are" > > html___ > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where > the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: LDAP Integration with AR Server
Are you integrating LDAP with ITSM 7? If so, you will want to have an intermediate form of your own construction into which to push the data from LDAP. Then you can check the data for accuracy, requirements of ITSM, and do any formatting you need, etc., and THEN push from that form into the People form. Rick On Thu, Jul 17, 2008 at 1:45 PM, sivarama velicheti <[EMAIL PROTECTED]> wrote: > ** > Hi there, > > Thanks for your help replying to my question. I have filled the > ARDBC configuration form (not the AREA LDAP Configuration), and was able to > create a vendor form and access the data. But now comes one more hurdle. > > i) How do I populate the User form with the details of the vendor form. I > have been returned all the Users in the system. How do I populate the user > form with only the details of only the people who would be accessing > remedy?? > > ii) Will populating the user form populate the People form as well?? > > Thanks > Siva > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: LDAP Integration with AR Server
Hi there, Thanks for your help replying to my question. I have filled the ARDBC configuration form (not the AREA LDAP Configuration), and was able to create a vendor form and access the data. But now comes one more hurdle. i) How do I populate the User form with the details of the vendor form. I have been returned all the Users in the system. How do I populate the user form with only the details of only the people who would be accessing remedy?? ii) Will populating the user form populate the People form as well?? Thanks Siva ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: LDAP Integration with AR Server
Hi Bunny, For LDAP Integration, there is a AREA LDAP Configuration FORM. In this form Check the Host Name, Bind User name and password should be correct. After that go to server information and there is EA (External Authentication) Tab. For Testing Purpose try to authenticate using LDAP user into remedy depending on your requirement like Authenticated unregistered users and Cross Reference blank password. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Thursday, July 17, 2008 4:51 AM To: arslist@ARSLIST.ORG Subject: LDAP Integration with AR Server ** Hi, I am new to remedy, please help!!! I am trying to integrate LDAP server with the AR Server. I want to download the users in the LDAP system and map them into the AR System User form. How do I do this. I read the guides and found out that I need to fill in the ARDBC and AREA plugin forms and create a vendor form. But still I am unsure and unclear as to how to do this. Can anyone please help me with this. After I have established the connection how do I test that it has been connected?? After filling in the ARDBC form I am trying to create a vendor form but I am not able to get any option to select available vendor names or tables. Do I need to create them externally?? Can anyone give me a brief description as to how to achieve my target. -- Thanks bunny __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
