Re: MyIT Services to Atrium CMDB Services

2015-02-24 Thread Pierson, Shawn 
I don’t know if this is true or not but I was told that we’d have to rely on 
BPPM to basically be in the middle of MyIT and Atrium in terms of setting up 
Services.  However, at least SmartIT has hooks into the CMDB so I’m assuming 
that whatever exists in MyIT will be expanded on in later versions.  
Additionally, since MyIT uses SRM I can easily build SRM forms that take CMDB 
and Asset Management data into consideration so that’s not a problem.  I just 
don’t want to have to create business services in more than one place.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi
Sent: Tuesday, February 24, 2015 10:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: MyIT Services to Atrium CMDB Services

**
http://documents.bmc.com/products/documents/85/86/458586/458586.pdf
I noticed it does not mention somethings like FAQ, Services impacted, but also 
says it will provide a "Wealth" of information.
I was looking at this when you sent the email.. funny..
I would think it would (If it was intelligent enough) to launch a mini-addm 
scan or something else and upload the .xml data directly into the server (I 
would think that would be helpful from the customer and admin prospective),  
then it would ensure you are not missing desktop/mobile data helping the tech/ 
and populating the cmdb as same time.. LOL  (Smart is in the name)...

On Tue, Feb 24, 2015 at 10:48 AM, Ben Cantatore 
mailto:ben.cantat...@bedbath.com>> wrote:
** Shawn,

I'll speak for myself say that any evaluation of My IT/Smart IT is welcomed.  I 
intend to do my own evaluation in May, but hearing what other people like/don't 
like, issues experience helps.  When I do my own evaluation, I'll use comments 
generated from the list to understand areas where the product is weak/strong.  
Potentially you'll notice something that I may overlook or have a different 
perspective on it.

When I get around to installing and checking out Smart IT, I'll be happy to 
provide my evaluation for anyone who may be interested with my findings.


[cid:image001.png@01D05027.A8896E70]
Ben Cantatore
Remedy Product Manager
Bed Bath & Beyond
650 Liberty Avenue
Union NJ 07083-8130
Office: (908) 613-5769
Cell: (914) 263-6802

[LinkedIn]<http://www.linkedin.com/pub/ben-cantatore/3/220/9a7/>



From:"Pierson, Shawn" 
mailto:shawn.pier...@energytransfer.com>>
To:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>,
Date:02/24/2015 10:22 AM
Subject:MyIT Services to Atrium CMDB Services
Sent by:"Action Request System discussion list(ARSList)" 
mailto:arslist@ARSLIST.ORG>>





**
Good morning,

I’m in the process of configuring my proof of concept MyIT/SmartIT box and came 
across something that seems strange to me.  According to what I’ve been told, 
there’s no direct connection between the Services that are configured in the 
CMDB and what exists in the “Services” used by MyIT.  Furthermore, it appears 
that there isn’t a way to show services being available or not based on outages 
reported within ITSM.  I hope I’m wrong or that this integration is going to be 
in a future release but I wanted to see if anyone else has run into this yet.

Overall I have a positive view of what MyIT/SmartIT does, but there are a few 
areas like this that seem disconnected.  If there is any interest, I’ll write 
up my opinion of MyIT/SmartIT later this week after I’ve had a few more days to 
play around with it.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

Private and confidential as detailed 
here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access 
hyperlink, please e-mail sender.
_ARSlist: "Where the Answers Are" and have been for 20 years_

"-- CONFIDENTIALITY NOTICE: 
This e-mail, and any attachments thereto, is intended only for use by the 
addressee(s) named herein and may contain confidential information. If you are 
not the intended recipient of this e-mail, you are hereby notified that any 
dissemination, distribution or copying of this e-mail, and any attachments 
thereto, is strictly prohibited. If you have received this e-mail in error, 
please permanently delete the original and any copy of any e-mail and any 
printout thereof. Thank you for your compliance."
  ­­  _ARSlist: "Where the Answers Are" and have been for 20 years_



--
Patrick Zandi
_ARSlist: "Where the Answers Are" and have been for 20 years_

Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: MyIT Services to Atrium CMDB Services

2015-02-24 Thread Patrick Zandi 
appears somewhat RemedyForce like.
http://www.bmc.com/it-solutions/remedyforce.html


On Tue, Feb 24, 2015 at 11:29 AM, Patrick Zandi  wrote:

> http://documents.bmc.com/products/documents/85/86/458586/458586.pdf
> I noticed it does not mention somethings like FAQ, Services impacted, but
> also says it will provide a "Wealth" of information.
>
> I was looking at this when you sent the email.. funny..
> I would think it would (If it was intelligent enough) to launch a
> mini-addm scan or something else and upload the .xml data directly into the
> server (I would think that would be helpful from the customer and admin
> prospective),  then it would ensure you are not missing desktop/mobile data
> helping the tech/ and populating the cmdb as same time.. LOL  (Smart is in
> the name)...
>
>
> On Tue, Feb 24, 2015 at 10:48 AM, Ben Cantatore  > wrote:
>
>> ** Shawn,
>>
>> I'll speak for myself say that any evaluation of My IT/Smart IT is
>> welcomed.  I intend to do my own evaluation in May, but hearing what other
>> people like/don't like, issues experience helps.  When I do my own
>> evaluation, I'll use comments generated from the list to understand areas
>> where the product is weak/strong.  Potentially you'll notice something that
>> I may overlook or have a different perspective on it.
>>
>> When I get around to installing and checking out Smart IT, I'll be happy
>> to provide my evaluation for anyone who may be interested with my findings.
>>
>>
>>
>> *Ben Cantatore*
>> *Remedy Product Manager*
>> Bed Bath & Beyond
>> 650 Liberty Avenue
>> Union NJ 07083-8130
>> Office: (908) 613-5769
>> Cell: (914) 263-6802
>>
>> [image: LinkedIn] 
>>
>>
>>
>> From:"Pierson, Shawn" 
>> To:arslist@ARSLIST.ORG,
>> Date:02/24/2015 10:22 AM
>> Subject:MyIT Services to Atrium CMDB Services
>> Sent by:"Action Request System discussion list(ARSList)" <
>> arslist@ARSLIST.ORG>
>> --
>>
>>
>>
>> **
>> Good morning,
>>
>> I’m in the process of configuring my proof of concept MyIT/SmartIT box
>> and came across something that seems strange to me.  According to what I’ve
>> been told, there’s no direct connection between the Services that are
>> configured in the CMDB and what exists in the “Services” used by MyIT.
>> Furthermore, it appears that there isn’t a way to show services being
>> available or not based on outages reported within ITSM.  I hope I’m wrong
>> or that this integration is going to be in a future release but I wanted to
>> see if anyone else has run into this yet.
>>
>> Overall I have a positive view of what MyIT/SmartIT does, but there are a
>> few areas like this that seem disconnected.  If there is any interest, I’ll
>> write up my opinion of MyIT/SmartIT later this week after I’ve had a few
>> more days to play around with it.
>>
>> Thanks,
>>
>> *Shawn Pierson *
>> Remedy Developer | Energy Transfer
>>
>>
>> Private and confidential as detailed *here*
>> . If you cannot
>> access hyperlink, please e-mail sender.
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> "-- CONFIDENTIALITY
>> NOTICE: This e-mail, and any attachments thereto, is intended only for use
>> by the addressee(s) named herein and may contain confidential information.
>> If you are not the intended recipient of this e-mail, you are hereby
>> notified that any dissemination, distribution or copying of this e-mail,
>> and any attachments thereto, is strictly prohibited. If you have received
>> this e-mail in error, please permanently delete the original and any copy
>> of any e-mail and any printout thereof. Thank you for your compliance."
>>   ­­  _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>
>
> --
> Patrick Zandi
>



-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: MyIT Services to Atrium CMDB Services

2015-02-24 Thread Patrick Zandi 
http://documents.bmc.com/products/documents/85/86/458586/458586.pdf
I noticed it does not mention somethings like FAQ, Services impacted, but
also says it will provide a "Wealth" of information.

I was looking at this when you sent the email.. funny..
I would think it would (If it was intelligent enough) to launch a mini-addm
scan or something else and upload the .xml data directly into the server (I
would think that would be helpful from the customer and admin
prospective),  then it would ensure you are not missing desktop/mobile data
helping the tech/ and populating the cmdb as same time.. LOL  (Smart is in
the name)...


On Tue, Feb 24, 2015 at 10:48 AM, Ben Cantatore 
wrote:

> ** Shawn,
>
> I'll speak for myself say that any evaluation of My IT/Smart IT is
> welcomed.  I intend to do my own evaluation in May, but hearing what other
> people like/don't like, issues experience helps.  When I do my own
> evaluation, I'll use comments generated from the list to understand areas
> where the product is weak/strong.  Potentially you'll notice something that
> I may overlook or have a different perspective on it.
>
> When I get around to installing and checking out Smart IT, I'll be happy
> to provide my evaluation for anyone who may be interested with my findings.
>
>
>
> *Ben Cantatore*
> *Remedy Product Manager*
> Bed Bath & Beyond
> 650 Liberty Avenue
> Union NJ 07083-8130
> Office: (908) 613-5769
> Cell: (914) 263-6802
>
> [image: LinkedIn] 
>
>
>
> From:"Pierson, Shawn" 
> To:arslist@ARSLIST.ORG,
> Date:02/24/2015 10:22 AM
> Subject:MyIT Services to Atrium CMDB Services
> Sent by:"Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG>
> --
>
>
>
> **
> Good morning,
>
> I’m in the process of configuring my proof of concept MyIT/SmartIT box and
> came across something that seems strange to me.  According to what I’ve
> been told, there’s no direct connection between the Services that are
> configured in the CMDB and what exists in the “Services” used by MyIT.
> Furthermore, it appears that there isn’t a way to show services being
> available or not based on outages reported within ITSM.  I hope I’m wrong
> or that this integration is going to be in a future release but I wanted to
> see if anyone else has run into this yet.
>
> Overall I have a positive view of what MyIT/SmartIT does, but there are a
> few areas like this that seem disconnected.  If there is any interest, I’ll
> write up my opinion of MyIT/SmartIT later this week after I’ve had a few
> more days to play around with it.
>
> Thanks,
>
> *Shawn Pierson *
> Remedy Developer | Energy Transfer
>
>
> Private and confidential as detailed *here*
> . If you cannot
> access hyperlink, please e-mail sender.
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> "-- CONFIDENTIALITY
> NOTICE: This e-mail, and any attachments thereto, is intended only for use
> by the addressee(s) named herein and may contain confidential information.
> If you are not the intended recipient of this e-mail, you are hereby
> notified that any dissemination, distribution or copying of this e-mail,
> and any attachments thereto, is strictly prohibited. If you have received
> this e-mail in error, please permanently delete the original and any copy
> of any e-mail and any printout thereof. Thank you for your compliance."
>   ­­  _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>


-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: MyIT Services to Atrium CMDB Services

2015-02-24 Thread Ben Cantatore 
Shawn,

I'll speak for myself say that any evaluation of My IT/Smart IT is 
welcomed.  I intend to do my own evaluation in May, but hearing what other 
people like/don't like, issues experience helps.  When I do my own 
evaluation, I'll use comments generated from the list to understand areas 
where the product is weak/strong.  Potentially you'll notice something 
that I may overlook or have a different perspective on it.

When I get around to installing and checking out Smart IT, I'll be happy 
to provide my evaluation for anyone who may be interested with my 
findings.



Ben Cantatore
Remedy Product Manager
Bed Bath & Beyond
650 Liberty Avenue
Union NJ 07083-8130
Office: (908) 613-5769
Cell: (914) 263-6802




From:   "Pierson, Shawn" 
To: arslist@ARSLIST.ORG, 
Date:   02/24/2015 10:22 AM
Subject:MyIT Services to Atrium CMDB Services
Sent by:"Action Request System discussion list(ARSList)" 




** 
Good morning,
 
I?m in the process of configuring my proof of concept MyIT/SmartIT box and 
came across something that seems strange to me.  According to what I?ve 
been told, there?s no direct connection between the Services that are 
configured in the CMDB and what exists in the ?Services? used by MyIT. 
Furthermore, it appears that there isn?t a way to show services being 
available or not based on outages reported within ITSM.  I hope I?m wrong 
or that this integration is going to be in a future release but I wanted 
to see if anyone else has run into this yet.
 
Overall I have a positive view of what MyIT/SmartIT does, but there are a 
few areas like this that seem disconnected.  If there is any interest, 
I?ll write up my opinion of MyIT/SmartIT later this week after I?ve had a 
few more days to play around with it.
 
Thanks,
 
Shawn Pierson 
Remedy Developer | Energy Transfer
 
Private and confidential as detailed here. If you cannot access hyperlink, 
please e-mail sender. 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"