Re: New BMC Communities Idea - Allow different level of access to BMC web sites linked to Support ID

[Jason Miller]

Don't Customize Unmodified Workflow Carelessly Youngster :)


On Thu, Feb 7, 2013 at 1:35 PM, Joe D'Souza  wrote:

> **
>
> DCUWCY = Don’t Customize Under Whatever Circumstances You’all  
>
> ** **
>
> It’s almost Friday in some parts of the world…
>
> ** **
>
> Joe
>
> ** **
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Matt Laurenceau
> *Sent:* Thursday, February 07, 2013 4:28 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: New BMC Communities Idea - Allow different level of access
> to BMC web sites linked to Support ID
> 
>
>  ** **
>
> All great points.
>
> I don't have this visibility.
>
> ** **
>
> Support friends may want to weigh in.
>
> ** **
>
> BTW, I had to Google DCUWCY ;)
>
> ** **
>
> TGIFINM (Thank God It'd Friday I Ninety Minutes - yep, 90min for me :)
>
> ** **
>
> Take care,
>
> ~ Matt Laurenceau
>
> Senior Community Ambassador, BMC Communities
>
> http://bit.ly/MattProfiles
>
> Skype: matt.laurenceau
>
>  
>
> ** **
>
>
> On 7 févr. 2013, at 19:58, Jason Miller  wrote:***
> *
>
>  ** 
>
> I think the level of support is different than the role of the person who
> has access to the Support ID and the resources on support web.
>
> ** **
>
> For example if we have don't call us, well call you support I need to the
> ability to download from EDP same as somebody with Premier.  What I don't
> want is our Change process owner to have access to EDP.  He should have
> access to docs.bmc.com though.
>
> ** **
>
> There should be the ability for a Support ID Admin under DCUWCY support or
> Premier.  Just how is that person deemed worthy?
>
> ** **
>
> Jason
>
> ** **
>
> On Thu, Feb 7, 2013 at 10:49 AM, Matt Laurenceau <
> matt.laurenc...@gmail.com> wrote:
>
> ** 
>
> AFAIK, there are several layers of Support, with Premier for example.
>
> It could be used as a criteria.
>
> ** **
>
> All thoughts welcomed.
>
> ** **
>
> Cheers,
>
> ~ Matt Laurenceau
>
> Senior Community Ambassador, BMC Communities
>
> http://bit.ly/MattProfiles
>
> Skype: matt.laurenceau
>
>  
>
> ** **
>
>
> On 7 févr. 2013, at 17:47, Jason Miller  wrote:***
> *
>
>  ** 
>
> Good question.  There is a new feature to set a Support ID Admin (under
> Manage Support IDs).  I am guessing it would be this person(s).
>
> ** **
>
> I am not too clear on the parameters for becoming Support ID Admin.  I
> emailed customer care (which opened a ticket) and asked to be made the
> admin for our Support ID.  Not sure what prevents just anybody from doing
> that.  My guess is that process is still a WIP?
>
> ** **
>
> Jason
>
> ** **
>
> On Thu, Feb 7, 2013 at 8:15 AM, Pruitt, Christopher (Bank of America
> Account)  wrote:
>
> ** 
>
> This is an interesting idea; however, I have a question. Who would decide
> what level each person would have for any given Support ID?
>
>  
>
> *Christopher Pruitt*
> Business Consulting III
>
> Remedy Developer
>
> BMC Certified Administrator: BMC Remedy AR System 7.6.04
>
> *HP Enterprises Services*
> *christopher.pru...@hp.com*
> www.hp.com 
>
> 
>
>  
>
>  
>
> *Confidentiality Notice:* This message and any files transmitted with it
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>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Wednesday, February 06, 2013 6:44 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: New BMC Communities Idea - Allow different level of access
> to BMC web sites linked to Support ID
>
>  
>
> ** 
>
> I guess it hasn't been kicked hard enough?  Let's kick it harder!
>

Re: New BMC Communities Idea - Allow different level of access to BMC web sites linked to Support ID

[Jason Miller]

Good question.  There is a new feature to set a Support ID Admin (under
Manage Support IDs).  I am guessing it would be this person(s).

I am not too clear on the parameters for becoming Support ID Admin.  I
emailed customer care (which opened a ticket) and asked to be made the
admin for our Support ID.  Not sure what prevents just anybody from doing
that.  My guess is that process is still a WIP?

Jason


On Thu, Feb 7, 2013 at 8:15 AM, Pruitt, Christopher (Bank of America
Account)  wrote:

> **
>
> This is an interesting idea; however, I have a question. Who would decide
> what level each person would have for any given Support ID?
>
> ** **
>
> *Christopher Pruitt*
> Business Consulting III
>
> Remedy Developer
>
> BMC Certified Administrator: BMC Remedy AR System 7.6.04
>
> *HP Enterprises Services*
> *christopher.pru...@hp.com*
> www.hp.com 
>
> [image: HP_logo]
>
> ** **
>
> ** **
>
> *Confidentiality Notice:* This message and any files transmitted with it
> are intended for the sole use of the entity or individual to whom it is
> addressed, and may contain information that is confidential, privileged,
> and exempt from disclosure under applicable law. If you are not the
> intended addressee for this e-mail, you are hereby notified that any
> copying, distribution, or dissemination of this e-mail is strictly
> prohibited. If you have received this e-mail in error, please immediately
> destroy, erase, or discard this message. Please notify the sender
> immediately by return e-mail if you have received this e-mail by mistake.*
> ***
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Wednesday, February 06, 2013 6:44 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: New BMC Communities Idea - Allow different level of access
> to BMC web sites linked to Support ID
>
> ** **
>
> ** 
>
> I guess it hasn't been kicked hard enough?  Let's kick it harder!
>
> ** **
>
> On Wed, Feb 6, 2013 at 3:49 PM, Shellman, David 
> wrote:
>
> ** 
>
> It's not really a new idea.  Maybe new to the communities but not new.
>  It's been kicked around for a few years.
>
> ** **
>
> Dave
>
>
> On Feb 6, 2013, at 6:06 PM, "Jason Miller"  wrote:
> 
>
>  ** 
>
> With the new docs.bmc.com documentation I find that I am spending time
> looking through the documentation in cases where previously I would have
> either sent the PDF to a power user, trainer, process owner, etc. and tell
> read up or exporting pertinent pieces of a document and emailing it.  True
> I can export the full document to PDF but then the user doesn't benefit
> from updates to the documentation, new versions as we upgrade, etc.  It is
> not appropriate to give these people full access under our Support ID.
>
> ** **
>
> There is a new idea Allow different level of access to BMC web sites
> linked to Support ID <https://communities.bmc.com/communities/ideas/1728> on
> BMC Communities.  Is this something you encounter in our environment also?
> 
>
> ** **
>
> Jason
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: New BMC Communities Idea - Allow different level of access to BMC web sites linked to Support ID

[Pruitt, Christopher (Bank of America Account)]

This is an interesting idea; however, I have a question. Who would decide what 
level each person would have for any given Support ID?

Christopher Pruitt
Business Consulting III
Remedy Developer
BMC Certified Administrator: BMC Remedy AR System 7.6.04
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com<http://www.hp.com/>
[HP_logo]


Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
e-mail by mistake.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, February 06, 2013 6:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: New BMC Communities Idea - Allow different level of access to BMC 
web sites linked to Support ID

**
I guess it hasn't been kicked hard enough?  Let's kick it harder!

On Wed, Feb 6, 2013 at 3:49 PM, Shellman, David 
mailto:dave.shell...@te.com>> wrote:
**
It's not really a new idea.  Maybe new to the communities but not new.  It's 
been kicked around for a few years.

Dave

On Feb 6, 2013, at 6:06 PM, "Jason Miller" 
mailto:jason.mil...@gmail.com>> wrote:
**
With the new docs.bmc.com documentation I find that I am spending time looking 
through the documentation in cases where previously I would have either sent 
the PDF to a power user, trainer, process owner, etc. and tell read up or 
exporting pertinent pieces of a document and emailing it.  True I can export 
the full document to PDF but then the user doesn't benefit from updates to the 
documentation, new versions as we upgrade, etc.  It is not appropriate to give 
these people full access under our Support ID.

There is a new idea Allow different level of access to BMC web sites linked to 
Support ID<https://communities.bmc.com/communities/ideas/1728> on BMC 
Communities.  Is this something you encounter in our environment also?

Jason
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: New BMC Communities Idea - Allow different level of access to BMC web sites linked to Support ID

[Jason Miller]

I guess it hasn't been kicked hard enough?  Let's kick it harder!


On Wed, Feb 6, 2013 at 3:49 PM, Shellman, David wrote:

> **
> It's not really a new idea.  Maybe new to the communities but not new.
>  It's been kicked around for a few years.
>
> Dave
>
> On Feb 6, 2013, at 6:06 PM, "Jason Miller"  wrote:
>
> **
> With the new docs.bmc.com documentation I find that I am spending time
> looking through the documentation in cases where previously I would have
> either sent the PDF to a power user, trainer, process owner, etc. and
> tell read up or exporting pertinent pieces of a document and emailing it.
>  True I can export the full document to PDF but then the user doesn't
> benefit from updates to the documentation, new versions as we upgrade, etc.
>  It is not appropriate to give these people full access under our Support
> ID.
>
> There is a new idea Allow different level of access to BMC web sites
> linked to Support ID  on
> BMC Communities.  Is this something you encounter in our environment also?
>
> Jason
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: New BMC Communities Idea - Allow different level of access to BMC web sites linked to Support ID

[Shellman, David]

It's not really a new idea.  Maybe new to the communities but not new.  It's 
been kicked around for a few years.

Dave

On Feb 6, 2013, at 6:06 PM, "Jason Miller" 
mailto:jason.mil...@gmail.com>> wrote:

**
With the new docs.bmc.com documentation I find that I am spending time looking 
through the documentation in cases where previously I would have either sent 
the PDF to a power user, trainer, process owner, etc. and tell read up or 
exporting pertinent pieces of a document and emailing it.  True I can export 
the full document to PDF but then the user doesn't benefit from updates to the 
documentation, new versions as we upgrade, etc.  It is not appropriate to give 
these people full access under our Support ID.

There is a new idea Allow different level of access to BMC web sites linked to 
Support ID on BMC 
Communities.  Is this something you encounter in our environment also?

Jason
_ARSlist: "Where the Answers Are" and have been for 20 years_

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