Re: Populating the BMC_Person

2012-04-10 Thread Terje Moglestue 
I would have expected a configuration setting Yes/No to generate CMDB records 
when CTM:People records are created. Even better there could have been a 
setting on the people record itself to generate CMDB record?

I have created a RFE a few times.

~
Terje

On 9 Apr 2012, at 16:28, "strauss" mailto:stra...@unt.edu>> 
wrote:

**
I know that I had to overlay and disable all 39 filters named 
CTM:PPL:Create_BMC_Person_* or CTM:PPL:Modify_BMC_Person_* or 
CTM:PPL:Delete_BMC_Person_* last August that were trying to add and maintain 
CMDB data for the People records, which we push in through a back-end 
integration using AIE.  That stopped all attempts to add any of our almost 
300,000 customer records to the CMDB.

IF we ever need to actually do this, it will be for current faculty/staff and 
NOT students, so we would have to customize these filters anyway to use roles 
before enabling them..

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson
Sent: Monday, April 09, 2012 9:42 AM
To: arslist@ARSLIST.ORG
Subject: Populating the BMC_Person

**
Hi all,

I have noticed now in 7.6.04 (maybe it was earlier as well), that when you 
add/update someone in the CTM:People form, it is adding them to the CMDB as 
well.  Is there a reason that this form is being populated?

Right now we link people to the CI, by using the AST:ComputerSystem form and 
going to the People tab.  I do not us changing this unless BMC makes us in the 
future.

I am just wondering if I can turn off this workflow or if it is needed for 
something I am missing or will be needed in the future.

Thanks!

Greg
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
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Re: Populating the BMC_Person

2012-04-10 Thread Peter Romain 
Strange, then, that the latest data in the auto-impact feature doesn't
include the person class.

 

The software license management engine has out-of-the-box license types that
use the person CI's to help calculate license compliance - this is why I
understood that the person CI's were being created. 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: 09 April 2012 20:48
To: arslist@ARSLIST.ORG
Subject: Re: Populating the BMC_Person

 

** 

It is for impact analysis.  Only relationships can be used for this therefor
the person who may be impacted has to be related to a CI that may be
impacted.  This cannot be done through associations.  

 

I have seen inconsistencies and errors in the workflow to generate the
Person CI in 7.6 (not checked in 7.6.03, 04) where some Person CIs were
doubled or not there. 

 

Cheers

Ben 

Ben Chernys
Senior Software Architect
Description: logoSthInc-sm  

Canada / Deutschland / Germany
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:<mailto:Ben.Chernys_AT_softwaretoolhouse.com>
Ben.Chernys_AT_softwaretoolhouse.com

Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

Check out Software Tool House's freebies for an ITSM 7.6.04 Forms and Fields
spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson
Sent: April-09-12 08:42
To: arslist@ARSLIST.ORG
Subject: Populating the BMC_Person

 

** 

Hi all,

 

I have noticed now in 7.6.04 (maybe it was earlier as well), that when you
add/update someone in the CTM:People form, it is adding them to the CMDB as
well.  Is there a reason that this form is being populated?

 

Right now we link people to the CI, by using the AST:ComputerSystem form and
going to the People tab.  I do not us changing this unless BMC makes us in
the future.

 

I am just wondering if I can turn off this workflow or if it is needed for
something I am missing or will be needed in the future.

 

Thanks!

 

Greg 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_


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<>

Re: Populating the BMC_Person

2012-04-09 Thread Ben Chernys 
It is for impact analysis.  Only relationships can be used for this therefor
the person who may be impacted has to be related to a CI that may be
impacted.  This cannot be done through associations.  

 

I have seen inconsistencies and errors in the workflow to generate the
Person CI in 7.6 (not checked in 7.6.03, 04) where some Person CIs were
doubled or not there. 

 

Cheers

Ben 

Ben Chernys
Senior Software Architect
Description: logoSthInc-sm  

Canada / Deutschland / Germany
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:
Ben.Chernys_AT_softwaretoolhouse.com

Web:   www.softwaretoolhouse.com

Check out Software Tool House's freebies for an ITSM 7.6.04 Forms and Fields
spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
  http://www.softwaretoolhouse.com/  

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson
Sent: April-09-12 08:42
To: arslist@ARSLIST.ORG
Subject: Populating the BMC_Person

 

** 

Hi all,

 

I have noticed now in 7.6.04 (maybe it was earlier as well), that when you
add/update someone in the CTM:People form, it is adding them to the CMDB as
well.  Is there a reason that this form is being populated?

 

Right now we link people to the CI, by using the AST:ComputerSystem form and
going to the People tab.  I do not us changing this unless BMC makes us in
the future.

 

I am just wondering if I can turn off this workflow or if it is needed for
something I am missing or will be needed in the future.

 

Thanks!

 

Greg 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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<>

Re: Populating the BMC_Person

2012-04-09 Thread strauss 
I know that I had to overlay and disable all 39 filters named 
CTM:PPL:Create_BMC_Person_* or CTM:PPL:Modify_BMC_Person_* or 
CTM:PPL:Delete_BMC_Person_* last August that were trying to add and maintain 
CMDB data for the People records, which we push in through a back-end 
integration using AIE.  That stopped all attempts to add any of our almost 
300,000 customer records to the CMDB.

IF we ever need to actually do this, it will be for current faculty/staff and 
NOT students, so we would have to customize these filters anyway to use roles 
before enabling them..

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson
Sent: Monday, April 09, 2012 9:42 AM
To: arslist@ARSLIST.ORG
Subject: Populating the BMC_Person

**
Hi all,

I have noticed now in 7.6.04 (maybe it was earlier as well), that when you 
add/update someone in the CTM:People form, it is adding them to the CMDB as 
well.  Is there a reason that this form is being populated?

Right now we link people to the CI, by using the AST:ComputerSystem form and 
going to the People tab.  I do not us changing this unless BMC makes us in the 
future.

I am just wondering if I can turn off this workflow or if it is needed for 
something I am missing or will be needed in the future.

Thanks!

Greg
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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