Re: Problems calling java api from filter.
Hi people I reply back with the final result. I indicated the correct instruction in a filter, in a Run Process Action: java -Dentorno=D remedyServer.Access new $field1$ password $field2$ $field3$ $field4$ $Description$ $field5$ $field6$ $field7$ J $field8$ $Field9$ $Field10$ It did not return an error, but the api did not do what it had to do. But if instead of launching it from a filter it was launched from an active link, the api worked correctly. So, I performed the actions to launch the filter in a Remedy User client in the server's computer, and surprisingly the api worked. From that moment, the api worked from any computer. It seems as the action of launching the filter in the server's computer unblocked the api. In fact I have no logical explanation for this. May be some of you have had an experiencie like this. Anyway the problem has been resolved. Thanks regards, Sergio Tomillero -- View this message in context: http://www.nabble.com/Problems-calling-java-api-from-filter.-tp20086003p20205056.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problems calling java api from filter.
Hi all, Thanks to everybody for having answered my message and for your comments. I have been reviewing and I have found what I guess the root of the problem could be. In active link the indicated is the next: $PROCESS$ @@:java -Dentorno=. But if it does not run in filter, is possible that the syntax is incorrect, and the correct could be: java -Dentorno=. That is to say without '$PROCESS$ @@:'. In both cases, the instruction is assigned to a field by a Set Field action. Due to it all is in the customer's server and I do not have directly access to it, up to the next Monday they will not be able to modify the filter and testing. In case it failed, I will go on testing taking into account your advices. Anyway I will keep you informed updating with the result. Thanks, Sergio Tomillero Atul Vohra wrote: Sergio, When you call the code from the command line the environment variables are based on your profile but when it is called from the filter it is based on variables set in remedy. Try this out - Write a shell script (ex: javaapp.sh) that would call your java application. In this script echo the environment variables. Run from command line javaapp.sh envcommand.out 21 From the filter call the following: javapp.sh envremedy.out 21 Compare the 2 out files and see the difference. Then set env variables as needed in the shell script Atul - Original Message - From: Sergio Tomillero [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Subject: Re: Problems calling java api from filter. Date: Tue, 21 Oct 2008 02:20:51 -0700 Hi Tristan, But if I can execute the instruction from the command line of the server, I suppose the patch and classpath are correct, aren't they? Or may be I should indicate something additional in Remedy Configuration? The ar.cfg are indicated al ARF-Java-Class-Path. kind regards [EMAIL PROTECTED] wrote: ** Hi, Please be aware, that you run the api program with the correct path and classpath variable.You can use a shell script for testing purposes ! Cheers Tristan -Original Message- Date: Tue, 21 Oct 2008 10:51:39 +0200 Subject: Problems calling java api from filter. From: Sergio Tomillero [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Hello People I have a strange problem with an java api. The api is correct but it only runs from active link. If I execute the api from the server's command line, it runs correctly, but if I execute it from a filter, it does not run returning ARERR 341. I have reviewed all logs (arerror.log, arapi.log, filter.log, sql.log) but they do not show anything special about the problem. As example, the instruction in the server's command line, that runs Ok, should be like this: java -Dentorno=D remedyServer.Access aaa RA111 password JOT000 0012345 00098765 Error DSE UA111 S JA2008 The instruction in the same in active link or filter, as it islike this: $PROCESS$ @@:java -Dentorno=D remedyServer.Access new $field1$ password $field2$ $field3$ $field4$ $Description$ $field5$ $field6$ $field7$ J $field8$ $Field9$ $Field10$ As I have mentioned, from an active link it runs, but from a filter fails. The configuration is ARServer 5.1.2, Windows 2000. - Is it normal that the same instruction runs from an active link and does not run from a filter? - How can I find the error? What should I trace? Thanks in advance, Sergio Tomillero -- View this message in context: http://www.nabble.com/Problems-calling-java-api-from-filter.-tp20086003p20086003.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- View this message in context: http://www.nabble.com/Problems-calling-java-api-from-filter.-tp20086003p20086152.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Problems-calling-java-api-from-filter.-tp20086003p20105419.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Re: Problems calling java api from filter.
Hi all, Thanks to everybody for having answered my message and for your comments. I have been reviewing and I have found what I guess the root of the problem could be. In active link the indicated is the next: $PROCESS$ @@:java -Dentorno=. But if it does not run in filter, is possible that the syntax is incorrect, and the correct could be: java -Dentorno=. That is to say without '$PROCESS$ @@:'. In both cases, the instruction is assigned to a field by a Set Field action. Due to it all is in the customer's server and I do not have directly access to it, up to the next Monday they will not be able to modify the filter and testing. In case it failed, I will go on testing taking into account your advices. Anyway I will keep you informed updating with the result. Thanks, Sergio Tomillero Sergio Tomillero wrote: Hello People I have a strange problem with an java api. The api is correct but it only runs from active link. If I execute the api from the server's command line, it runs correctly, but if I execute it from a filter, it does not run returning ARERR 341. I have reviewed all logs (arerror.log, arapi.log, filter.log, sql.log) but they do not show anything special about the problem. As example, the instruction in the server's command line, that runs Ok, should be like this: java -Dentorno=D remedyServer.Access aaa RA111 password JOT000 0012345 00098765 Error DSE UA111 S JA2008 The instruction in the same in active link or filter, as it islike this: $PROCESS$ @@:java -Dentorno=D remedyServer.Access new $field1$ password $field2$ $field3$ $field4$ $Description$ $field5$ $field6$ $field7$ J $field8$ $Field9$ $Field10$ As I have mentioned, from an active link it runs, but from a filter fails. The configuration is ARServer 5.1.2, Windows 2000. - Is it normal that the same instruction runs from an active link and does not run from a filter? - How can I find the error? What should I trace? Thanks in advance, Sergio Tomillero -- View this message in context: http://www.nabble.com/Problems-calling-java-api-from-filter.-tp20086003p20105451.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problems calling java api from filter.
** Hi,Please be aware, that you run the api program with the correct path and classpath variable.You can use a shell script for testing purposes !CheersTristan-Original Message-Date: Tue, 21 Oct 2008 10:51:39 +0200Subject: Problems calling java api from filter.From: Sergio Tomillero [EMAIL PROTECTED]To: arslist@ARSLIST.ORGHello PeopleI have a strange problem with an java api. The api is correct but it onlyruns from active link. If I execute the api from the server's command line, it runs correctly, butif I execute it from a filter, it does not run returning ARERR 341.I have reviewed all logs (arerror.log, arapi.log, filter.log, sql.log) butthey do not show anything special about the problem.As example, the instruction in the server's command line, that runs Ok,should be like this: java -Dentorno=D remedyServer.Access aaa RA111 password JOT012345 00098765 Error DSE UA111 S JA2008The instruction in the same in active link or filter, as it islike this:$PROCESS$ @@:java -Dentorno=D remedyServer.Access new $field1$ password$field2$ $field3$ $field4$ $Description$ $field5$ $field6$ $field7$ J$field8$ $Field9$ $Field10$As I have mentioned, from an active link it runs, but from a filter fails.The configuration is ARServer 5.1.2, Windows 2000.- Is it normal that the same instruction runs from an active link and doesnot run from a filter?- How can I find the error? What should I trace? Thanks in advance,Sergio Tomillero-- View this message in context: http://www.nabble.com/Problems-calling-java-api-from-filter.-tp20086003p20086003.htmlSent from the ARS (Action Request System) mailing list archive at Nabble.com.___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgPlatinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Re: Problems calling java api from filter.
Hi Tristan, But if I can execute the instruction from the command line of the server, I suppose the patch and classpath are correct, aren't they? Or may be I should indicate something additional in Remedy Configuration? The ar.cfg are indicated al ARF-Java-Class-Path. kind regards [EMAIL PROTECTED] wrote: ** Hi, Please be aware, that you run the api program with the correct path and classpath variable.You can use a shell script for testing purposes ! Cheers Tristan -Original Message- Date: Tue, 21 Oct 2008 10:51:39 +0200 Subject: Problems calling java api from filter. From: Sergio Tomillero lt;[EMAIL PROTECTED]gt; To: arslist@ARSLIST.ORG Hello People I have a strange problem with an java api. The api is correct but it only runs from active link. If I execute the api from the server's command line, it runs correctly, but if I execute it from a filter, it does not run returning ARERR 341. I have reviewed all logs (arerror.log, arapi.log, filter.log, sql.log) but they do not show anything special about the problem. As example, the instruction in the server's command line, that runs Ok, should be like this: java -Dentorno=D remedyServer.Access aaa RA111 password JOT000 0012345 00098765 quot;Error DSEquot; UA111 S JA2008 The instruction in the same in active link or filter, as it islike this: $PROCESS$ @@:java -Dentorno=D remedyServer.Access new $field1$ password $field2$ $field3$ quot;$field4$quot; quot;$Description$quot; $field5$ $field6$ quot;$field7$quot; J quot;$field8$quot; quot;$Field9$quot; quot;$Field10$quot; As I have mentioned, from an active link it runs, but from a filter fails. The configuration is ARServer 5.1.2, Windows 2000. - Is it normal that the same instruction runs from an active link and does not run from a filter? - How can I find the error? What should I trace? Thanks in advance, Sergio Tomillero -- View this message in context: http://www.nabble.com/Problems-calling-java-api-from-filter.-tp20086003p20086003.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: quot;Where the Answers Arequot; __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- View this message in context: http://www.nabble.com/Problems-calling-java-api-from-filter.-tp20086003p20086152.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problems calling java api from filter.
Sergio, When you call the code from the command line the environment variables are based on your profile but when it is called from the filter it is based on variables set in remedy. Try this out - Write a shell script (ex: javaapp.sh) that would call your java application. In this script echo the environment variables. Run from command line javaapp.sh envcommand.out 21 From the filter call the following: javapp.sh envremedy.out 21 Compare the 2 out files and see the difference. Then set env variables as needed in the shell script Atul - Original Message - From: Sergio Tomillero [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Subject: Re: Problems calling java api from filter. Date: Tue, 21 Oct 2008 02:20:51 -0700 Hi Tristan, But if I can execute the instruction from the command line of the server, I suppose the patch and classpath are correct, aren't they? Or may be I should indicate something additional in Remedy Configuration? The ar.cfg are indicated al ARF-Java-Class-Path. kind regards [EMAIL PROTECTED] wrote: ** Hi, Please be aware, that you run the api program with the correct path and classpath variable.You can use a shell script for testing purposes ! Cheers Tristan -Original Message- Date: Tue, 21 Oct 2008 10:51:39 +0200 Subject: Problems calling java api from filter. From: Sergio Tomillero [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Hello People I have a strange problem with an java api. The api is correct but it only runs from active link. If I execute the api from the server's command line, it runs correctly, but if I execute it from a filter, it does not run returning ARERR 341. I have reviewed all logs (arerror.log, arapi.log, filter.log, sql.log) but they do not show anything special about the problem. As example, the instruction in the server's command line, that runs Ok, should be like this: java -Dentorno=D remedyServer.Access aaa RA111 password JOT000 0012345 00098765 Error DSE UA111 S JA2008 The instruction in the same in active link or filter, as it islike this: $PROCESS$ @@:java -Dentorno=D remedyServer.Access new $field1$ password $field2$ $field3$ $field4$ $Description$ $field5$ $field6$ $field7$ J $field8$ $Field9$ $Field10$ As I have mentioned, from an active link it runs, but from a filter fails. The configuration is ARServer 5.1.2, Windows 2000. - Is it normal that the same instruction runs from an active link and does not run from a filter? - How can I find the error? What should I trace? Thanks in advance, Sergio Tomillero -- View this message in context: http://www.nabble.com/Problems-calling-java-api-from-filter.-tp20086003p20086003.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- View this message in context: http://www.nabble.com/Problems-calling-java-api-from-filter.-tp20086003p20086152.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problems calling java api from filter.
Sergio, I had problems calling my Java app from a filter as well, what I ended up doing was writing a Perl wrapper and using the perl script to set my classpath and such, then just call Java from the scriptworks well. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sergio Tomillero Sent: Tuesday, October 21, 2008 2:52 AM To: arslist@ARSLIST.ORG Subject: Problems calling java api from filter. Hello People I have a strange problem with an java api. The api is correct but it only runs from active link. If I execute the api from the server's command line, it runs correctly, but if I execute it from a filter, it does not run returning ARERR 341. I have reviewed all logs (arerror.log, arapi.log, filter.log, sql.log) but they do not show anything special about the problem. As example, the instruction in the server's command line, that runs Ok, should be like this: java -Dentorno=D remedyServer.Access aaa RA111 password JOT000 0012345 00098765 Error DSE UA111 S JA2008 The instruction in the same in active link or filter, as it islike this: $PROCESS$ @@:java -Dentorno=D remedyServer.Access new $field1$ password $field2$ $field3$ $field4$ $Description$ $field5$ $field6$ $field7$ J $field8$ $Field9$ $Field10$ As I have mentioned, from an active link it runs, but from a filter fails. The configuration is ARServer 5.1.2, Windows 2000. - Is it normal that the same instruction runs from an active link and does not run from a filter? - How can I find the error? What should I trace? Thanks in advance, Sergio Tomillero -- View this message in context: http://www.nabble.com/Problems-calling-java-api-from-filter.-tp20086003p2008 6003.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problems calling java api from filter.
FYI: When you run a command on the server it is logged in the arfork.log. Look there and see exactly what the server is executing. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sergio Tomillero Sent: Tuesday, October 21, 2008 3:52 AM To: arslist@ARSLIST.ORG Subject: Problems calling java api from filter. Hello People I have a strange problem with an java api. The api is correct but it only runs from active link. If I execute the api from the server's command line, it runs correctly, but if I execute it from a filter, it does not run returning ARERR 341. I have reviewed all logs (arerror.log, arapi.log, filter.log, sql.log) but they do not show anything special about the problem. As example, the instruction in the server's command line, that runs Ok, should be like this: java -Dentorno=D remedyServer.Access aaa RA111 password JOT000 0012345 00098765 Error DSE UA111 S JA2008 The instruction in the same in active link or filter, as it islike this: $PROCESS$ @@:java -Dentorno=D remedyServer.Access new $field1$ password $field2$ $field3$ $field4$ $Description$ $field5$ $field6$ $field7$ J $field8$ $Field9$ $Field10$ As I have mentioned, from an active link it runs, but from a filter fails. The configuration is ARServer 5.1.2, Windows 2000. - Is it normal that the same instruction runs from an active link and does not run from a filter? - How can I find the error? What should I trace? Thanks in advance, Sergio Tomillero ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
