Re: RESOLVED - Question: ITSM 7 - Process Flow Bar - Disabled Items
Or the easier way would be to open VIS:ProcessAcceleratorItem and find the record you want and set it to Offline. The only thing is there are alot of different states in the Status Process Flow Bar so you have to make sure you have the right one. Ty On 6/20/08, Rick Cook <[EMAIL PROTECTED]> wrote: > ** Or, one could fix the Filter's Push Fields action that is creating a new > record when it finds a match rather than updating an existing one. (Just > guessing, but it makes sense...) > > Rick > > > On Fri, Jun 20, 2008 at 10:44 AM, Pam Hollis <[EMAIL PROTECTED]> > wrote: > > I had the same problem - the work around is to export into an .arx file > > and then delete it from the form and then reimport with the Status = > > Offline and make sure you have the option to update existing record > > selected. > > > > -Original Message- > > From: Action Request System discussion list(ARSList) > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > > Sent: Friday, June 20, 2008 12:30 PM > > To: arslist@ARSLIST.ORG > > Subject: RESOLVED - Question: ITSM 7 - Process Flow Bar - Disabled Items > > > > Remedy has confirmed this to be a defect - SW00262585 > > > > Ty > > > > > > -- Forwarded message -- > > From: T. Dee <[EMAIL PROTECTED]> > > Date: Jun 18, 2008 11:47 AM > > Subject: Question: ITSM 7 - Process Flow Bar - Disabled Items > > To: arslist@arslist.org > > > > > > I'm trying to set some of the items from the Process Flow Bar for the > > Status of Pending to "Offline". > > > > So I opened "VIS:ProcessFlowStructureSetup" (Process Flow Structure > > Setup) and searched for Form = HPD:Help Desk. In the 3rd table > > located at the bottom I found the accelerator item 'Support Contact > > Hold' for the Stage of 'Investigate and Diagnosis' - I clicked the > > VIEW button and from the Accelerator Item dialog window I changed the > > status to Offline and hit the SAVE button. However, I received the > > following error: > > > > This record already exists. Please verify or reselect your field > > entries and try again (ARERR 4). > > > > Can anyone shed some light on this? Am I doing something wrong? > > > > THANKS!!! > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: RESOLVED - Question: ITSM 7 - Process Flow Bar - Disabled Items
Or, one could fix the Filter's Push Fields action that is creating a new record when it finds a match rather than updating an existing one. (Just guessing, but it makes sense...) Rick On Fri, Jun 20, 2008 at 10:44 AM, Pam Hollis <[EMAIL PROTECTED]> wrote: > I had the same problem - the work around is to export into an .arx file > and then delete it from the form and then reimport with the Status = > Offline and make sure you have the option to update existing record > selected. > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Friday, June 20, 2008 12:30 PM > To: arslist@ARSLIST.ORG > Subject: RESOLVED - Question: ITSM 7 - Process Flow Bar - Disabled Items > > Remedy has confirmed this to be a defect - SW00262585 > > Ty > > > -- Forwarded message -- > From: T. Dee <[EMAIL PROTECTED]> > Date: Jun 18, 2008 11:47 AM > Subject: Question: ITSM 7 - Process Flow Bar - Disabled Items > To: arslist@arslist.org > > > I'm trying to set some of the items from the Process Flow Bar for the > Status of Pending to "Offline". > > So I opened "VIS:ProcessFlowStructureSetup" (Process Flow Structure > Setup) and searched for Form = HPD:Help Desk. In the 3rd table > located at the bottom I found the accelerator item 'Support Contact > Hold' for the Stage of 'Investigate and Diagnosis' - I clicked the > VIEW button and from the Accelerator Item dialog window I changed the > status to Offline and hit the SAVE button. However, I received the > following error: > > This record already exists. Please verify or reselect your field > entries and try again (ARERR 4). > > Can anyone shed some light on this? Am I doing something wrong? > > THANKS!!! > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: RESOLVED - Question: ITSM 7 - Process Flow Bar - Disabled Items
I had the same problem - the work around is to export into an .arx file and then delete it from the form and then reimport with the Status = Offline and make sure you have the option to update existing record selected. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, June 20, 2008 12:30 PM To: arslist@ARSLIST.ORG Subject: RESOLVED - Question: ITSM 7 - Process Flow Bar - Disabled Items Remedy has confirmed this to be a defect - SW00262585 Ty -- Forwarded message -- From: T. Dee <[EMAIL PROTECTED]> Date: Jun 18, 2008 11:47 AM Subject: Question: ITSM 7 - Process Flow Bar - Disabled Items To: arslist@arslist.org I'm trying to set some of the items from the Process Flow Bar for the Status of Pending to "Offline". So I opened "VIS:ProcessFlowStructureSetup" (Process Flow Structure Setup) and searched for Form = HPD:Help Desk. In the 3rd table located at the bottom I found the accelerator item 'Support Contact Hold' for the Stage of 'Investigate and Diagnosis' - I clicked the VIEW button and from the Accelerator Item dialog window I changed the status to Offline and hit the SAVE button. However, I received the following error: This record already exists. Please verify or reselect your field entries and try again (ARERR 4). Can anyone shed some light on this? Am I doing something wrong? THANKS!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
