Re: Remedy Knowledge Management Licenses
Hi, The Paper License concept is that you estimate the number of end users that will access the system and pay BMC a license fee based on this number. The users don't get a license allocated in the tool (Floating/Fixed) so to speak, but as they are accessing the system (Consoles, etc) you need to pay BMC the associated license fees. Best to check with your BMC Sales Rep as things change regularly. I am not sure on the end users without RKM permissions as it used to be that these were included in the total count (same as SRM licensing), but that may have changed. You can get detailed information here on the SRM model that was also used for RKM (although it needs to be updated with the latest licensing model for RKM): https://communities.bmc.com/docs/DOC-2975 Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rabi Tripathi Sent: 21 February 2014 17:37 To: arslist@ARSLIST.ORG Subject: Re: Remedy Knowledge Management Licenses Thank you Carl, Roger, Joe. So we concur: no license for end users to browse. I don't fully understand the "paper license" concept. Are you saying yes, license is needed to manage articles, but the mechanics of the license is that you don't add the license like others, but pay based on how many users are given the Knowledge "permission?" Regards. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy Knowledge Management Licenses
Thank you Carl, Roger, Joe. So we concur: no license for end users to browse. I don't fully understand the "paper license" concept. Are you saying yes, license is needed to manage articles, but the mechanics of the license is that you don't add the license like others, but pay based on how many users are given the Knowledge "permission?" Regards. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy Knowledge Management Licenses
Hi, Licenses in RKM are "paper based" as they are in SRM - there is no such Fixed or Floating licenses, they come up as "Not Applicable" but they are actually tied to permissions. The "Knowledge User" permission is required for RKM Users to work Articles through their lifecycle, which is considered a "RKM license" allocation - this is what you need to report to BMC as your license count. "Knowledge Submitter" may also be tied into this count, you need to talk to a BMC Sales Rep to confirm this as it changes regularly. All RKM Articles that are Published are available to end user without the need to allocate RKM permissions to end user, however you need to control the Article Visibility to allow end users to see these Articles. If no Visibility is defined (and the system will warn you all through the lifecycle to Published if not), then only members of the assigned Support Groups will be able to see these Articles. Any RKM permission assigned to an end User will give them "elevated" privileges to see non Published Articles (based on Visibility). Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rabi Tripathi Sent: 19 February 2014 19:40 To: arslist@ARSLIST.ORG Subject: Remedy Knowledge Management Licenses Hi listers, Can somebody give me a quick take on how user licenses are handled in RKM (7.6.0.4)? To author/administer articles I am guessing a person needs ARS+KM license, and there are fixed and floating kinds? What if I want to make the articles available to end users, just for browsing? Any license needed? I see a conversation on this topic from early 2013, but it doesn't have all the answers I am looking form. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy Knowledge Management Licenses
There was a cost for SRM and RKM licenses it was calculated on the total anticipated user. It is purchased in bulk 500 as an example and not used anywhere in ITSM. -Original Message- From: Joe D'Souza To: arslist Sent: Wed, Feb 19, 2014 4:04 pm Subject: Re: Remedy Knowledge Management Licenses To the best of my knowledge, end user read licenses are free. I do not recall particulars about licensing requirement for authoring and dministering RKM. But I think there is only an Application License. uthoring and Administering KM requires appropriate privileges. I am not 00% sure if there was a need for specific license type for doing that. Cheers Joe Original Message- rom: Action Request System discussion list(ARSList) mailto:arslist@ARSLIST.ORG] On Behalf Of Rabi Tripathi ent: Wednesday, February 19, 2014 2:40 PM o: arslist@ARSLIST.ORG ubject: Remedy Knowledge Management Licenses Hi listers, an somebody give me a quick take on how user licenses are handled in RKM 7.6.0.4)? To author/administer articles I am guessing a person needs ARS+KM license, nd there are fixed and floating kinds? hat if I want to make the articles available to end users, just for rowsing? Any license needed? see a conversation on this topic from early 2013, but it doesn't have all he answers I am looking form. hanks. __ NSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years" ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy Knowledge Management Licenses
To the best of my knowledge, end user read licenses are free. I do not recall particulars about licensing requirement for authoring and administering RKM. But I think there is only an Application License. Authoring and Administering KM requires appropriate privileges. I am not 100% sure if there was a need for specific license type for doing that. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rabi Tripathi Sent: Wednesday, February 19, 2014 2:40 PM To: arslist@ARSLIST.ORG Subject: Remedy Knowledge Management Licenses Hi listers, Can somebody give me a quick take on how user licenses are handled in RKM (7.6.0.4)? To author/administer articles I am guessing a person needs ARS+KM license, and there are fixed and floating kinds? What if I want to make the articles available to end users, just for browsing? Any license needed? I see a conversation on this topic from early 2013, but it doesn't have all the answers I am looking form. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
