Re: RightAnswers integration w/RKM 7.6.04
Thanks for the info but I'm still having problems. They gave me a def file to import called RKM:VendorTemplate_RightAnswers. I imported that with no issue. Then they gave me some sample data (arx file) which I also imported to the RKM:VendorTemplate_RightAnswers form. How do I connect that form to Knowledge Management so those sample solutions can be searchable when we use the Search Knowledge link? Thanks, Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: RightAnswers integration w/RKM 7.6.04
That’s true. Did not think of that.. In this case if you have a server group you would also need to make sure that there is a shared directory that all the servers in the server group have access to at all times, that would need to be configured as the full text search directory, for full text search to be available on all servers in that server group.. Joe From: Chowdhury, Tauf Sent: Monday, August 29, 2011 8:18 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: RightAnswers integration w/RKM 7.6.04 ** Joe, What you say is true, however, the Full Text Search still has to index the records in order for them to appear in search results or else you may get the “Index does not exist” error. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, August 29, 2011 4:14 PM To: arslist@ARSLIST.ORG Subject: Re: RightAnswers integration w/RKM 7.6.04 ** I think what he may have meant by indexing was way back when hummingbird was used as a backend search engine, where indexing was required for hummingbird to build its indexes even if a single article existed.. That is no longer required as the knowledgebase is now an integral part of the AR System and not a third party entity that could exist independent of the AR System. Joe From: Roger Justice Sent: Monday, August 29, 2011 3:57 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: RightAnswers integration w/RKM 7.6.04 ** There were only a few thounsand so I do not think indexing would help. I have not dug into the new search engine loaded with KM 7.6.03/4 to determine what is needed to minimize the search time. -Original Message- From: Sam Cerrato samcerra...@yahoo.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Aug 29, 2011 3:27 pm Subject: Re: RightAnswers integration w/RKM 7.6.04 You just did the import and there was nothing more you needed to do? They just appeared in a search for one of the articles?? You didn't have to do any indexing? Sam_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: RightAnswers integration w/RKM 7.6.04
I did the import and the knowledge articles were availa -Original Message- From: Sam Cerrato samcerra...@yahoo.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Aug 29, 2011 11:22 am Subject: RightAnswers integration w/RKM 7.6.04 The RightAnswers Knowledge-Paks content provided by RightAnswers was in HTML ormat. This format works fine with RKM through version 7.5. Apparently with ersion 7.6 BMC completely changed the RKM application using their own ndexing/searching processes as opposed to an external index/search application Hummingbird). Since this change, RightAnswers has yet to finalize a method to produce a uitable format for RKM 7.6 and generate documentation. They did run a special ontent publish earlier this year to generate content in an ARX format for use n RKM 7.6. They provided me with these files but I need some guidance on onfiguring RKM and importing the ARX files. Has anyone performed this import of these files and if so, can you provide any ssistance? Is it just imported using the Data Import Tool? The instructions 've seen regarding this import doesn't specify which form to import the KPaks nto. Any help would be appreciated! Thanks, am ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org ttend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: RightAnswers integration w/RKM 7.6.04
You just did the import and there was nothing more you needed to do? They just appeared in a search for one of the articles?? You didn't have to do any indexing? Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: RightAnswers integration w/RKM 7.6.04
There were only a few thounsand so I do not think indexing would help. I have not dug into the new search engine loaded with KM 7.6.03/4 to determine what is needed to minimize the search time. -Original Message- From: Sam Cerrato samcerra...@yahoo.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Aug 29, 2011 3:27 pm Subject: Re: RightAnswers integration w/RKM 7.6.04 You just did the import and there was nothing more you needed to do? They just ppeared in a search for one of the articles?? You didn't have to do any ndexing? Sam ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org ttend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: RightAnswers integration w/RKM 7.6.04
I think what he may have meant by indexing was way back when hummingbird was used as a backend search engine, where indexing was required for hummingbird to build its indexes even if a single article existed.. That is no longer required as the knowledgebase is now an integral part of the AR System and not a third party entity that could exist independent of the AR System. Joe From: Roger Justice Sent: Monday, August 29, 2011 3:57 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: RightAnswers integration w/RKM 7.6.04 ** There were only a few thounsand so I do not think indexing would help. I have not dug into the new search engine loaded with KM 7.6.03/4 to determine what is needed to minimize the search time. -Original Message- From: Sam Cerrato samcerra...@yahoo.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Aug 29, 2011 3:27 pm Subject: Re: RightAnswers integration w/RKM 7.6.04 You just did the import and there was nothing more you needed to do? They just appeared in a search for one of the articles?? You didn't have to do any indexing? Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: RightAnswers integration w/RKM 7.6.04
Thanks for the assist. -Original Message- From: Joe Martin D'Souza jdso...@shyle.net To: arslist arslist@ARSLIST.ORG Sent: Mon, Aug 29, 2011 4:14 pm Subject: Re: RightAnswers integration w/RKM 7.6.04 ** I think what he may have meant by indexing was way back when hummingbird was used as a backend search engine, where indexing was required for hummingbird to build its indexes even if a single article existed.. That is no longer required as the knowledgebase is now an integral part of the AR System and not a third party entity that could exist independent of the AR System. Joe From: Roger Justice Sent: Monday, August 29, 2011 3:57 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: RightAnswers integration w/RKM 7.6.04 ** There were only a few thounsand so I do not think indexing would help. I have not dug into the new search engine loaded with KM 7.6.03/4 to determine what is needed to minimize the search time. -Original Message- From: Sam Cerrato samcerra...@yahoo.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Aug 29, 2011 3:27 pm Subject: Re: RightAnswers integration w/RKM 7.6.04 You just did the import and there was nothing more you needed to do? They just ppeared in a search for one of the articles?? You didn't have to do any ndexing? Sam _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: RightAnswers integration w/RKM 7.6.04
Joe, What you say is true, however, the Full Text Search still has to index the records in order for them to appear in search results or else you may get the Index does not exist error. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, August 29, 2011 4:14 PM To: arslist@ARSLIST.ORG Subject: Re: RightAnswers integration w/RKM 7.6.04 ** I think what he may have meant by indexing was way back when hummingbird was used as a backend search engine, where indexing was required for hummingbird to build its indexes even if a single article existed.. That is no longer required as the knowledgebase is now an integral part of the AR System and not a third party entity that could exist independent of the AR System. Joe From: Roger Justice mailto:rjust2...@aol.com Sent: Monday, August 29, 2011 3:57 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: RightAnswers integration w/RKM 7.6.04 ** There were only a few thounsand so I do not think indexing would help. I have not dug into the new search engine loaded with KM 7.6.03/4 to determine what is needed to minimize the search time. -Original Message- From: Sam Cerrato samcerra...@yahoo.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Aug 29, 2011 3:27 pm Subject: Re: RightAnswers integration w/RKM 7.6.04 You just did the import and there was nothing more you needed to do? They just appeared in a search for one of the articles?? You didn't have to do any indexing? Sam _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
