Re: Set Fields action oddness
Well, I was hoping someone had quick answer, and I wouldn't have to write a really long message, but I guess not, so here goes: Full Details: We have a process where users create a Change Request to request a Change Template be created. The CRQ ID of that change is then stored in the resulting template in the 'Originating CRQ' field. There's a 'View CRQ' button on the Template form which displays the 'Originating CRQ'. When a user uses that template to create a new Change Request, the 'Originating CRQ' number gets populated from the Template, and there's a button with the same fieldid as on the Template which fires the same workflow to view the CRQ. This works on the Template form, but not on the Infrastructure Change form. Workflow on the Infrastructure Change form: Field:Standard Change Name - has a menu of available Templates to select from. On Menu Choice we fire: Active Link: Standard Change Select Action 1 - Set Fields from CHG:Template where $Standard Change Name$ = 'Template Name' (among other fields) Originating CRQ - Originating CRQ (these have the same fieldID on both the Template and Infrastructure Change forms.) At this point I can see the 'Originating CRQ' displaying on the Change Form. On Button click for field 'View CRQ' we fire: Active Link: CHG:CRQ:STD-ViewOrig Action 1 - Message - Originating CRQ = $Originating CRQ$ (just added this for troubleshooting) Action 2 - Open Window; form CHG:Infrastructure Change; Window Type=Display; Display Type=Detail Only Qualification: $Originating CRQ$ = 'Infrastructure Change ID' When this fires, the Message action displays 'Originating CRQ = (ARNOTE 1)', and of course since the AL thinks Originating CRQ is null (or blank?) it doesn't find a matching CRQ, and it opens a Change Request window with no data. Thank you very much for your time. :-) Thanks, Ron Legters ITIL Tools Process Admin From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Tuesday, October 19, 2010 5:18 PM To: arslist@ARSLIST.ORG Subject: Re: Set Fields action oddness ** Could you list the order of actions in your AL's and the number of AL's you are using to achieve what you are doing? Joe From: Ron Legtersmailto:ron.legt...@univarusa.com Sent: Tuesday, October 19, 2010 7:14 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Set Fields action oddness ** You're correct. The set fields happens by a menu choice on one AL. I can then see data populated in the fields it's setting. I have a button, and when I click it, it's supposed to open a CRQ whose ID was just set into the 'Originating CRQ' field, which I can see has happened. I added a message action to the button AL to see why the CRQ wasn't opening, and the message tells me that 'Originating CRQ' is empty. Thanks, Ron Legters ITIL Tools Process Admin From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brien Dieterle Sent: Tuesday, October 19, 2010 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: Set Fields action oddness ** So you have two ALs-- one triggered by a menu choice and another via a button? The menu AL sets some fields. The button AL cannot see these field values? You are adding the message action within the Button AL right, and not the same AL that is doing the set fields? I ask because I don't think you can access the TR values of one action by another action within a single AL. Brien On 10/19/2010 3:10 PM, Joe Martin D'Souza wrote: ** Ron, You might have already checked this but just thought I'd remind you to if you haven't. Check the order of when the message is triggered and when the set field action happens.. The message might be happening before the set fields.. Joe From: Ron Legtersmailto:ron.legt...@univarusa.com Sent: Tuesday, October 19, 2010 3:07 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Set Fields action oddness ** I'm stumped here. I've got a set fields action firing from a menu choice. It sets several fields on the current form from another form. The fields display just fine, they look like they've been set, but when I try and fire workflow using the new values, they behave as if they're empty. Specifically, the 'set fields' puts a CRQ number in a field I've called 'Originating CRQ', and there's a button to then display that CRQ. To troubleshoot, I added a message action, and the message says there's no value in 'Originating CRQ' (It says 'Originating CRQ = ') What perfectly obvious thing am I missing here? ARS 7.0.1 ITSM 7.2 Windows Server 2003 SQL 2005 Thank you, Ron Legters ITIL Tools Process Administrator UNIVAR Business Information Services 17425 NE Union Hill Road Redmond, WA 98052 USA +1 425 889 3952 Work ron.legt
Re: Set Fields action oddness
Apparently, I'm an idiot. The problem was that I was using shared workflow, but the fieldID that I thought matched, didn't. I changed the Open Window AL to use CHG:Infrastructure Change as its primary form, and the field '$Originating CRQ$' changed to $z3Btn_SelectTemplate$. Obviously, since that's a button field, it doesn't have any data. It's working now. Thanks, Ron Legters ITIL Tools Process Admin From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ron Legters Sent: Wednesday, October 20, 2010 8:45 AM To: arslist@ARSLIST.ORG Subject: Re: Set Fields action oddness ** Well, I was hoping someone had quick answer, and I wouldn't have to write a really long message, but I guess not, so here goes: Full Details: We have a process where users create a Change Request to request a Change Template be created. The CRQ ID of that change is then stored in the resulting template in the 'Originating CRQ' field. There's a 'View CRQ' button on the Template form which displays the 'Originating CRQ'. When a user uses that template to create a new Change Request, the 'Originating CRQ' number gets populated from the Template, and there's a button with the same fieldid as on the Template which fires the same workflow to view the CRQ. This works on the Template form, but not on the Infrastructure Change form. Workflow on the Infrastructure Change form: Field:Standard Change Name - has a menu of available Templates to select from. On Menu Choice we fire: Active Link: Standard Change Select Action 1 - Set Fields from CHG:Template where $Standard Change Name$ = 'Template Name' (among other fields) Originating CRQ - Originating CRQ (these have the same fieldID on both the Template and Infrastructure Change forms.) At this point I can see the 'Originating CRQ' displaying on the Change Form. On Button click for field 'View CRQ' we fire: Active Link: CHG:CRQ:STD-ViewOrig Action 1 - Message - Originating CRQ = $Originating CRQ$ (just added this for troubleshooting) Action 2 - Open Window; form CHG:Infrastructure Change; Window Type=Display; Display Type=Detail Only Qualification: $Originating CRQ$ = 'Infrastructure Change ID' When this fires, the Message action displays 'Originating CRQ = (ARNOTE 1)', and of course since the AL thinks Originating CRQ is null (or blank?) it doesn't find a matching CRQ, and it opens a Change Request window with no data. Thank you very much for your time. :-) Thanks, Ron Legters ITIL Tools Process Admin From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Tuesday, October 19, 2010 5:18 PM To: arslist@ARSLIST.ORG Subject: Re: Set Fields action oddness ** Could you list the order of actions in your AL's and the number of AL's you are using to achieve what you are doing? Joe From: Ron Legtersmailto:ron.legt...@univarusa.com Sent: Tuesday, October 19, 2010 7:14 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Set Fields action oddness ** You're correct. The set fields happens by a menu choice on one AL. I can then see data populated in the fields it's setting. I have a button, and when I click it, it's supposed to open a CRQ whose ID was just set into the 'Originating CRQ' field, which I can see has happened. I added a message action to the button AL to see why the CRQ wasn't opening, and the message tells me that 'Originating CRQ' is empty. Thanks, Ron Legters ITIL Tools Process Admin From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brien Dieterle Sent: Tuesday, October 19, 2010 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: Set Fields action oddness ** So you have two ALs-- one triggered by a menu choice and another via a button? The menu AL sets some fields. The button AL cannot see these field values? You are adding the message action within the Button AL right, and not the same AL that is doing the set fields? I ask because I don't think you can access the TR values of one action by another action within a single AL. Brien On 10/19/2010 3:10 PM, Joe Martin D'Souza wrote: ** Ron, You might have already checked this but just thought I'd remind you to if you haven't. Check the order of when the message is triggered and when the set field action happens.. The message might be happening before the set fields.. Joe From: Ron Legtersmailto:ron.legt...@univarusa.com Sent: Tuesday, October 19, 2010 3:07 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Set Fields action oddness ** I'm stumped here. I've got a set fields action firing from a menu choice. It sets several fields on the current form from another form. The fields display just fine, they look like they've been set, but when I
Re: Set Fields action oddness
Ron, You might have already checked this but just thought I'd remind you to if you haven't. Check the order of when the message is triggered and when the set field action happens.. The message might be happening before the set fields.. Joe From: Ron Legters Sent: Tuesday, October 19, 2010 3:07 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Set Fields action oddness ** I'm stumped here. I've got a set fields action firing from a menu choice. It sets several fields on the current form from another form. The fields display just fine, they look like they've been set, but when I try and fire workflow using the new values, they behave as if they're empty. Specifically, the 'set fields' puts a CRQ number in a field I've called 'Originating CRQ', and there's a button to then display that CRQ. To troubleshoot, I added a message action, and the message says there's no value in 'Originating CRQ' (It says 'Originating CRQ = ') What perfectly obvious thing am I missing here? ARS 7.0.1 ITSM 7.2 Windows Server 2003 SQL 2005 Thank you, Ron Legters ITIL Tools Process Administrator UNIVAR Business Information Services 17425 NE Union Hill Road Redmond, WA 98052 USA +1 425 889 3952 Work ron.legt...@univar.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Set Fields action oddness
** So you have two ALs-- one triggered by a menu choice and another via a button? The menu AL sets some fields. The button AL cannot see these field values? You are adding the message action within the Button AL right, and not the same AL that is doing the set fields? I ask because I don't think you can access the TR values of one action by another action within a single AL. Brien On 10/19/2010 3:10 PM, Joe Martin D'Souza wrote: ** Ron, You might have already checked this but just thought I'd remind you to if you haven't. Check the order of when the message is triggered and whenthe set field action happens.. The message might be happening before the set fields.. Joe From: Ron Legters Sent: Tuesday, October 19, 2010 3:07 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Set Fields action oddness ** Im stumped here. Ive got a set fields action firing from a menu choice. It sets several fields on the current form from another form. The fields display just fine, they look like theyve been set, but when I try and fire workflow using the new values, they behave as if theyre empty. Specifically, the set fields puts a CRQ number in a field Ive called Originating CRQ, and theres a button to then display that CRQ. To troubleshoot, I added a message action, and the message says theres no value in Originating CRQ (It says Originating CRQ = ) What perfectly obvious thing am I missing here? ARS 7.0.1 ITSM 7.2 Windows Server 2003 SQL 2005 Thank you, Ron Legters ITIL Tools Process Administrator UNIVAR Business Information Services 17425 NE Union Hill Road Redmond, WA 98052 USA +1 425 889 3952 Work ron.legt...@univar.com _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: Set Fields action oddness
You're correct. The set fields happens by a menu choice on one AL. I can then see data populated in the fields it's setting. I have a button, and when I click it, it's supposed to open a CRQ whose ID was just set into the 'Originating CRQ' field, which I can see has happened. I added a message action to the button AL to see why the CRQ wasn't opening, and the message tells me that 'Originating CRQ' is empty. Thanks, Ron Legters ITIL Tools Process Admin From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brien Dieterle Sent: Tuesday, October 19, 2010 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: Set Fields action oddness ** So you have two ALs-- one triggered by a menu choice and another via a button? The menu AL sets some fields. The button AL cannot see these field values? You are adding the message action within the Button AL right, and not the same AL that is doing the set fields? I ask because I don't think you can access the TR values of one action by another action within a single AL. Brien On 10/19/2010 3:10 PM, Joe Martin D'Souza wrote: ** Ron, You might have already checked this but just thought I'd remind you to if you haven't. Check the order of when the message is triggered and when the set field action happens.. The message might be happening before the set fields.. Joe From: Ron Legtersmailto:ron.legt...@univarusa.com Sent: Tuesday, October 19, 2010 3:07 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Set Fields action oddness ** I'm stumped here. I've got a set fields action firing from a menu choice. It sets several fields on the current form from another form. The fields display just fine, they look like they've been set, but when I try and fire workflow using the new values, they behave as if they're empty. Specifically, the 'set fields' puts a CRQ number in a field I've called 'Originating CRQ', and there's a button to then display that CRQ. To troubleshoot, I added a message action, and the message says there's no value in 'Originating CRQ' (It says 'Originating CRQ = ') What perfectly obvious thing am I missing here? ARS 7.0.1 ITSM 7.2 Windows Server 2003 SQL 2005 Thank you, Ron Legters ITIL Tools Process Administrator UNIVAR Business Information Services 17425 NE Union Hill Road Redmond, WA 98052 USA +1 425 889 3952 Work ron.legt...@univar.commailto:ron.legt...@univar.com _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Set Fields action oddness
** The only thing that I can think of is permissions on the fields. If you didn't have permissions to write to a field, but you just had set the fields (which would fail on commit), would that data be readable by an AL? I'm thinking yes, so nevermind. Maybe another thing: Is the form in Search mode or New/Modify (with a current request loaded). My guess is if it is in Search mode those fields don't act quite right? Other than that I've got nothing and you've got a very strange problem. Brien On 10/19/2010 4:14 PM, Ron Legters wrote: ** Youre correct. The set fields happens by a menu choice on one AL. I can then see data populated in the fields its setting. I have a button, and when I click it, its supposed to open a CRQ whose ID was just set into the Originating CRQ field, which I can see has happened. I added a message action to the button AL to see why the CRQ wasnt opening, and the message tells me that Originating CRQ is empty. Thanks, Ron Legters ITIL Tools Process Admin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brien Dieterle Sent: Tuesday, October 19, 2010 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: Set Fields action oddness ** So you have two ALs-- one triggered by a menu choice and another via a button? The menu AL sets some fields. The button AL cannot see these field values? You are adding the message action within the Button AL right, and not the same AL that is doing the set fields? I ask because I don't think you can access the TR values of one action by another action within a single AL. Brien On 10/19/2010 3:10 PM, Joe Martin D'Souza wrote: ** Ron, You might have already checked this but just thought I'd remind you to if you haven't. Check the order of when the message is triggered and whenthe set field action happens.. The message might be happening before the set fields.. Joe From: Ron Legters Sent: Tuesday, October 19, 2010 3:07 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Set Fields action oddness ** Im stumped here. Ive got a set fields action firing from a menu choice. It sets several fields on the current form from another form. The fields display just fine, they look like theyve been set, but when I try and fire workflow using the new values, they behave as if theyre empty. Specifically, the set fields puts a CRQ number in a field Ive called Originating CRQ, and theres a button to then display that CRQ. To troubleshoot, I added a message action, and the message says theres no value in Originating CRQ (It says Originating CRQ = ) What perfectly obvious thing am I missing here? ARS 7.0.1 ITSM 7.2 Windows Server 2003 SQL 2005 Thank you, Ron Legters ITIL Tools Process Administrator UNIVAR Business Information Services 17425 NE Union Hill Road Redmond, WA 98052 USA +1 425 889 3952 Work ron.legt...@univar.com _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: Set Fields action oddness
Could you list the order of actions in your AL's and the number of AL's you are using to achieve what you are doing? Joe From: Ron Legters Sent: Tuesday, October 19, 2010 7:14 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Set Fields action oddness ** You're correct. The set fields happens by a menu choice on one AL. I can then see data populated in the fields it's setting. I have a button, and when I click it, it's supposed to open a CRQ whose ID was just set into the 'Originating CRQ' field, which I can see has happened. I added a message action to the button AL to see why the CRQ wasn't opening, and the message tells me that 'Originating CRQ' is empty. Thanks, Ron Legters ITIL Tools Process Admin From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brien Dieterle Sent: Tuesday, October 19, 2010 3:41 PM To: arslist@ARSLIST.ORG Subject: Re: Set Fields action oddness ** So you have two ALs-- one triggered by a menu choice and another via a button? The menu AL sets some fields. The button AL cannot see these field values? You are adding the message action within the Button AL right, and not the same AL that is doing the set fields? I ask because I don't think you can access the TR values of one action by another action within a single AL. Brien On 10/19/2010 3:10 PM, Joe Martin D'Souza wrote: ** Ron, You might have already checked this but just thought I'd remind you to if you haven't. Check the order of when the message is triggered and when the set field action happens.. The message might be happening before the set fields.. Joe From: Ron Legters Sent: Tuesday, October 19, 2010 3:07 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Set Fields action oddness ** I'm stumped here. I've got a set fields action firing from a menu choice. It sets several fields on the current form from another form. The fields display just fine, they look like they've been set, but when I try and fire workflow using the new values, they behave as if they're empty. Specifically, the 'set fields' puts a CRQ number in a field I've called 'Originating CRQ', and there's a button to then display that CRQ. To troubleshoot, I added a message action, and the message says there's no value in 'Originating CRQ' (It says 'Originating CRQ = ') What perfectly obvious thing am I missing here? ARS 7.0.1 ITSM 7.2 Windows Server 2003 SQL 2005 Thank you, Ron Legters ITIL Tools Process Administrator UNIVAR Business Information Services 17425 NE Union Hill Road Redmond, WA 98052 USA +1 425 889 3952 Work ron.legt...@univar.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
