Re: run process to Attach file from shared path Issue

[Hany Abd El_Fatah]

i tried this soloution as i mentioned before but it still not working

On Tue, Jun 8, 2010 at 5:20 PM, Joe D'Souza  wrote:

> **
> Hany,
>
> Assign a drive letter say Z: to the network path and see if that works..
>
> Joe
>
>  -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org]*on Behalf Of *Hany Abd El_Fatah
>  *Sent:* Monday, June 07, 2010 11:19 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: run process to Attach file from shared path Issue
>
>  **
> sure i rstareted thee service, and also i can access the file through UNC
> path
>
> On Mon, Jun 7, 2010 at 7:10 PM, Walters, Mark wrote:
>
>> **
>>
>> Did you restart the service after changing the logon details?  Make sure
>> you’re accessing the file using an UNC path (\\server\share\file).
>> Enable logon auditing on the server sharing the file and see if it’s failing
>> for any reason?
>>
>>
>>
>> Mark
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] *On Behalf Of *Hany Abd El_Fatah
>> *Sent:* 07 June 2010 16:06
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: run process to Attach file from shared path Issue
>>
>>
>>
>> **
>>
>> thanks for your response,
>>
>>
>>
>> i can access the file localy and i grant full control access to the shared
>> folder and to the file and tried to map the folder as network drive to be
>> like local but still not working
>>
>>
>>
>> i changed the service log on with user exist in the twos servers with the
>> same password and it's not working too
>>
>> On Mon, Jun 7, 2010 at 5:53 PM, Walters, Mark 
>> wrote:
>>
>> **
>>
>> ARS usually runs under the local system account on Windows – this account
>> probably does not have permissions to access the shared drive.  You may need
>> to set ARS to run as a specific user (via the services control panel entry
>> for the service) if you cannot access the file locally on the server.
>>
>>
>>
>> Mark
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] *On Behalf Of *Hany Abd El_Fatah
>> *Sent:* 07 June 2010 15:49
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* run process to Attach file from shared path Issue
>>
>>
>>
>> **
>>
>> Hi,
>>
>> i face error "File pointer is NULL or not a valid file pointer (ARERR
>> 295)" when i use $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 100253 > File Path> in a filter when try to attach a file from shared path even if i
>> map it as a network drive.
>> any ideas
>>
>>
>>
>> ARSystem 7.1 patch 4
>>
>> OS: windows 2003
>>
>> DB:SQL server 2005
>> --
>> BR,
>> Hany
>>
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
BR,
Hany

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: run process to Attach file from shared path Issue

[Joe D'Souza]

Hany,

Assign a drive letter say Z: to the network path and see if that works..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Hany Abd El_Fatah
  Sent: Monday, June 07, 2010 11:19 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: run process to Attach file from shared path Issue


  **
  sure i rstareted thee service, and also i can access the file through UNC
path


  On Mon, Jun 7, 2010 at 7:10 PM, Walters, Mark 
wrote:

**
Did you restart the service after changing the logon details?  Make sure
you’re accessing the file using an UNC path (\\server\share\file).  Enable
logon auditing on the server sharing the file and see if it’s failing for
any reason?



Mark



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Hany Abd El_Fatah
Sent: 07 June 2010 16:06
To: arslist@ARSLIST.ORG
Subject: Re: run process to Attach file from shared path Issue



**

thanks for your response,



i can access the file localy and i grant full control access to the
shared folder and to the file and tried to map the folder as network drive
to be like local but still not working



i changed the service log on with user exist in the twos servers with
the same password and it's not working too

On Mon, Jun 7, 2010 at 5:53 PM, Walters, Mark 
wrote:

**

ARS usually runs under the local system account on Windows – this
account probably does not have permissions to access the shared drive.  You
may need to set ARS to run as a specific user (via the services control
panel entry for the service) if you cannot access the file locally on the
server.



Mark



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Hany Abd El_Fatah
Sent: 07 June 2010 15:49
To: arslist@ARSLIST.ORG
Subject: run process to Attach file from shared path Issue



**

Hi,

i face error "File pointer is NULL or not a valid file pointer (ARERR
295)" when i use $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 100253  in a filter when try to attach a file from shared path even if i
map it as a network drive.
any ideas



ARSystem 7.1 patch 4

OS: windows 2003

DB:SQL server 2005
--
BR,
Hany

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: run process to Attach file from shared path Issue

[Hany Abd El_Fatah]

Yea the attachment field has public permission, and its a filter which run
without needing permission

On Jun 7, 2010 8:02 PM, "Hennigan, Sandra CTR WHS/ITMD/CACI" <
sandra.hennigan@whs.mil> wrote:

Be sure that the permission to the attachment field is set to include either
"Public" or "General Access" (depending on which ARS version you are using).


Thank you,

Sandra Hennigan, ITIL v3
Remedy Developer
WHS - ITMD
Office: Pentagon 5A936
Phone: 703-695-1207
sandra.hennigan@whs.mil

-Original Message- From: Action Request System discussion
list(ARSList)

[mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Monday, June
07, 2010 10:53 AM To: ars...

Subject: Re: run process to Attach file from shared path Issue ** ARS
usually runs under the loca...
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: run process to Attach file from shared path Issue

[Hennigan, Sandra CTR WHS/ITMD/CACI]

Be sure that the permission to the attachment field is set to include either
"Public" or "General Access" (depending on which ARS version you are using).


Thank you, 

Sandra Hennigan, ITIL v3
Remedy Developer
WHS - ITMD
Office: Pentagon 5A936
Phone: 703-695-1207
sandra.hennigan@whs.mil


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Walters, Mark
Sent: Monday, June 07, 2010 10:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: run process to Attach file from shared path Issue

** 

ARS usually runs under the local system account on Windows - this account
probably does not have permissions to access the shared drive.  You may need
to set ARS to run as a specific user (via the services control panel entry
for the service) if you cannot access the file locally on the server.

 

Mark

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Hany Abd El_Fatah
Sent: 07 June 2010 15:49
To: arslist@ARSLIST.ORG
Subject: run process to Attach file from shared path Issue

 

** 

Hi,

i face error "File pointer is NULL or not a valid file pointer (ARERR 295)"
when i use $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 100253  in a filter when try to attach a file from shared path even if i map
it as a network drive.
any ideas

 

ARSystem 7.1 patch 4

OS: windows 2003

DB:SQL server 2005
-- 
BR,
Hany

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"


smime.p7s
Description: S/MIME cryptographic signature

Re: run process to Attach file from shared path Issue

[Hany Abd El_Fatah]

sure i rstareted thee service, and also i can access the file through UNC
path

On Mon, Jun 7, 2010 at 7:10 PM, Walters, Mark  wrote:

> **
>
> Did you restart the service after changing the logon details?  Make sure
> you’re accessing the file using an UNC path (\\server\share\file).  Enable
> logon auditing on the server sharing the file and see if it’s failing for
> any reason?
>
>
>
> Mark
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Hany Abd El_Fatah
> *Sent:* 07 June 2010 16:06
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: run process to Attach file from shared path Issue
>
>
>
> **
>
> thanks for your response,
>
>
>
> i can access the file localy and i grant full control access to the shared
> folder and to the file and tried to map the folder as network drive to be
> like local but still not working
>
>
>
> i changed the service log on with user exist in the twos servers with the
> same password and it's not working too
>
> On Mon, Jun 7, 2010 at 5:53 PM, Walters, Mark 
> wrote:
>
> **
>
> ARS usually runs under the local system account on Windows – this account
> probably does not have permissions to access the shared drive.  You may need
> to set ARS to run as a specific user (via the services control panel entry
> for the service) if you cannot access the file locally on the server.
>
>
>
> Mark
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Hany Abd El_Fatah
> *Sent:* 07 June 2010 15:49
> *To:* arslist@ARSLIST.ORG
> *Subject:* run process to Attach file from shared path Issue
>
>
>
> **
>
> Hi,
>
> i face error "File pointer is NULL or not a valid file pointer (ARERR 295)"
> when i use $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 100253  Path> in a filter when try to attach a file from shared path even if i map
> it as a network drive.
> any ideas
>
>
>
> ARSystem 7.1 patch 4
>
> OS: windows 2003
>
> DB:SQL server 2005
> --
> BR,
> Hany
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>
>
> --
> BR,
> Hany
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
BR,
Hany

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: run process to Attach file from shared path Issue

[Walters, Mark]

Did you restart the service after changing the logon details?  Make sure you're 
accessing the file using an UNC path 
(\\server\share\file).  Enable logon auditing on 
the server sharing the file and see if it's failing for any reason?

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Hany Abd El_Fatah
Sent: 07 June 2010 16:06
To: arslist@ARSLIST.ORG
Subject: Re: run process to Attach file from shared path Issue

**
thanks for your response,

i can access the file localy and i grant full control access to the shared 
folder and to the file and tried to map the folder as network drive to be like 
local but still not working

i changed the service log on with user exist in the twos servers with the same 
password and it's not working too
On Mon, Jun 7, 2010 at 5:53 PM, Walters, Mark 
mailto:mark_walt...@bmc.com>> wrote:
**
ARS usually runs under the local system account on Windows - this account 
probably does not have permissions to access the shared drive.  You may need to 
set ARS to run as a specific user (via the services control panel entry for the 
service) if you cannot access the file locally on the server.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Hany Abd 
El_Fatah
Sent: 07 June 2010 15:49
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: run process to Attach file from shared path Issue

**
Hi,
i face error "File pointer is NULL or not a valid file pointer (ARERR 295)" 
when i use $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 100253  in a filter when try to attach a file from shared path even if i map it 
as a network drive.
any ideas

ARSystem 7.1 patch 4
OS: windows 2003
DB:SQL server 2005
--
BR,
Hany
_attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the 
Answers Are"_
_attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the 
Answers Are"_



--
BR,
Hany
_attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers 
Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: run process to Attach file from shared path Issue

[Hany Abd El_Fatah]

thanks for your response,

i can access the file localy and i grant full control access to the shared
folder and to the file and tried to map the folder as network drive to be
like local but still not working

i changed the service log on with user exist in the twos servers with the
same password and it's not working too

On Mon, Jun 7, 2010 at 5:53 PM, Walters, Mark  wrote:

> **
>
> ARS usually runs under the local system account on Windows – this account
> probably does not have permissions to access the shared drive.  You may need
> to set ARS to run as a specific user (via the services control panel entry
> for the service) if you cannot access the file locally on the server.
>
>
>
> Mark
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Hany Abd El_Fatah
> *Sent:* 07 June 2010 15:49
> *To:* arslist@ARSLIST.ORG
> *Subject:* run process to Attach file from shared path Issue
>
>
>
> **
>
> Hi,
>
> i face error "File pointer is NULL or not a valid file pointer (ARERR 295)"
> when i use $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 100253  Path> in a filter when try to attach a file from shared path even if i map
> it as a network drive.
> any ideas
>
>
>
> ARSystem 7.1 patch 4
>
> OS: windows 2003
>
> DB:SQL server 2005
> --
> BR,
> Hany
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
BR,
Hany

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: run process to Attach file from shared path Issue

[Walters, Mark]

ARS usually runs under the local system account on Windows - this account 
probably does not have permissions to access the shared drive.  You may need to 
set ARS to run as a specific user (via the services control panel entry for the 
service) if you cannot access the file locally on the server.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Hany Abd El_Fatah
Sent: 07 June 2010 15:49
To: arslist@ARSLIST.ORG
Subject: run process to Attach file from shared path Issue

**
Hi,
i face error "File pointer is NULL or not a valid file pointer (ARERR 295)" 
when i use $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 100253  in a filter when try to attach a file from shared path even if i map it 
as a network drive.
any ideas

ARSystem 7.1 patch 4
OS: windows 2003
DB:SQL server 2005
--
BR,
Hany
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers 
Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"