Reported Source (HPD:Help Desk)
Hi all Can anybody point us at a reference showing where the Reported Source (100215) values can be added? Added them to HPD:Help Desk but they don't show up in the SYS:Reported Source form and that form won't accept new records. Thanks ARS 7.6.04 SP5 ITSM 7.6.04 SP1 SQL 2K5 Windows Servers ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Reported Source (HPD:Help Desk)
Hi David, Reported Source field is a Selection Field (DropDown) with OOTB 12 values on both HPD:;Help Desk and SYS:Reported Source forms. We can create the overlay and add additional values into the drop down list for any additional values. Hope this helps you. Thanks & Regards, Anil Kumar K On 20 Sep 2014 00:17, "Drake, David" wrote: > ** > > Hi all > > Can anybody point us at a reference showing where the Reported Source > (100215) values can be added? Added them to HPD:Help Desk but they > don’t show up in the SYS:Reported Source form and that form won’t accept > new records. Thanks > > > > ARS 7.6.04 SP5 > > ITSM 7.6.04 SP1 > > SQL 2K5 > > Windows Servers > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Reported Source (HPD:Help Desk)
Thanks, it doesn’t appear that that form allows field overlays evidently however. Much obliged nevertheless Dave Drake Application Systems Analyst ITSM Application Support From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karicheti anil kumar Sent: Friday, September 19, 2014 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: Reported Source (HPD:Help Desk) ** Hi David, Reported Source field is a Selection Field (DropDown) with OOTB 12 values on both HPD:;Help Desk and SYS:Reported Source forms. We can create the overlay and add additional values into the drop down list for any additional values. Hope this helps you. Thanks & Regards, Anil Kumar K On 20 Sep 2014 00:17, "Drake, David" mailto:david.dr...@kbslp.com>> wrote: ** Hi all Can anybody point us at a reference showing where the Reported Source (100215) values can be added? Added them to HPD:Help Desk but they don’t show up in the SYS:Reported Source form and that form won’t accept new records. Thanks ARS 7.6.04 SP5 ITSM 7.6.04 SP1 SQL 2K5 Windows Servers _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Reported Source (HPD:Help Desk)
First you have to create an overlay of the form, view, etc, then overlay the field. > On Sep 19, 2014, at 2:55 PM, "Drake, David" wrote: > > ** > Thanks, it doesn’t appear that that form allows field overlays evidently > however. Much obliged nevertheless > > Dave Drake > Application Systems Analyst > ITSM Application Support > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Karicheti anil kumar > Sent: Friday, September 19, 2014 2:00 PM > To: arslist@ARSLIST.ORG > Subject: Re: Reported Source (HPD:Help Desk) > > ** > Hi David, > > Reported Source field is a Selection Field (DropDown) with OOTB 12 values on > both HPD:;Help Desk and SYS:Reported Source forms. We can create the overlay > and add additional values into the drop down list for any additional values. > > Hope this helps you. > > Thanks & Regards, > > Anil Kumar K > > > > On 20 Sep 2014 00:17, "Drake, David" wrote: > ** > Hi all > Can anybody point us at a reference showing where the Reported Source > (100215) values can be added? Added them to HPD:Help Desk but they don’t > show up in the SYS:Reported Source form and that form won’t accept new > records. Thanks > > ARS 7.6.04 SP5 > ITSM 7.6.04 SP1 > SQL 2K5 > Windows Servers > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
