Re: Request ID not being generated
The Request ID is field 1 the Incident ID is created from another form that you will need to create using a new filter. -Original Message- From: Gayford, Matthew C. [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 12 Sep 2007 9:29 am Subject: Request ID not being generated ** Hello Listers, I’m trying to set up ticket generation via e-mail. I’ve got all the required fields filled in my e-mail, but I always get the error: Instruction: Submit Instruction Number: 1 Instruction Template: Message Type: Message Number: 307 Message Text: Required field (without a default) not specified Appended Text: 100161 This is a little confusing, since 100161 is the ticket number. Shouldn’t the system be generating the ticket number after it puts in the user’s info? TIA ARS 7.0.01 p003; ServiceDesk 7; MSSQL2005; Windows Server 2003 Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 __20060125___This posting was submitted with HTML in it___ Email and AIM finally together. You've gotta check out free AOL Mail! - http://mail.aol.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Request ID not being generated
ITSM 7 is quite different in that you don't submit directly to the Incident form. There is another form called HPD:IncidentInterface_Create that you submit your requests to via email which calls the workflow to generate the actual Incident ticket including generating the field 100161 for the HPD:Help Desk form. HTH Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Roger Justice [EMAIL PROTECTED] Date: Wed, 12 Sep 2007 09:32:35 -0400 To: arslist@ARSLIST.ORG Subject: Re: Request ID not being generated The Request ID is field 1 the Incident ID is created from another form that you will need to create using a new filter. -Original Message- From: Gayford, Matthew C. [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 12 Sep 2007 9:29 am Subject: Request ID not being generated ** Hello Listers, Â Iâm trying to set up ticket generation via e-mail. Iâve got all the required fields filled in my e-mail, but I always get the error: Â Instruction:Â Â Â Submit Instruction Number:Â Â Â 1 Instruction Template:Â Â Â Â Message Type:Â Message Number: 307 Message Text: Required field (without a default) not specified Appended Text:Â 100161 Â This is a little confusing, since 100161 is the ticket number. Shouldn ât the system be generating the ticket number after it puts in the u serâs info? Â TIA Â ARS 7.0.01 p003;Â ServiceDesk 7; MSSQL2005; Windows Server 2003 Â Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 Â __20060125___This posting was submitted with HTML in it_ __ Email and AIM finally together. You've gotta check out free AOL Mail! - http ://mail.aol.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Request ID not being generated
Hello Listers, I'm trying to set up ticket generation via e-mail. I've got all the required fields filled in my e-mail, but I always get the error: Instruction:Submit Instruction Number:1 Instruction Template: Message Type: Message Number: 307 Message Text: Required field (without a default) not specified Appended Text: 100161 This is a little confusing, since 100161 is the ticket number. Shouldn't the system be generating the ticket number after it puts in the user's info? TIA ARS 7.0.01 p003; ServiceDesk 7; MSSQL2005; Windows Server 2003 Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Request ID not being generated
Thanks Phil. That seemed to work, as I got an e-mail back from remedy with a request ID and incident number, but searching by that ticket number isn't yielding any results. I also checked the requestor console (under requests with errors) but haven't been able to find it yet. -Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of bullcreek.com Sent: Wednesday, September 12, 2007 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: Request ID not being generated ITSM 7 is quite different in that you don't submit directly to the Incident form. There is another form called HPD:IncidentInterface_Create that you submit your requests to via email which calls the workflow to generate the actual Incident ticket including generating the field 100161 for the HPD:Help Desk form. HTH Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Roger Justice [EMAIL PROTECTED] Date: Wed, 12 Sep 2007 09:32:35 -0400 To: arslist@ARSLIST.ORG Subject: Re: Request ID not being generated The Request ID is field 1 the Incident ID is created from another form that you will need to create using a new filter. -Original Message- From: Gayford, Matthew C. [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 12 Sep 2007 9:29 am Subject: Request ID not being generated ** Hello Listers,  I’m trying to set up ticket generation via e-mail. I’ve got all the required fields filled in my e-mail, but I always get the error:  Instruction:   Submit Instruction Number:   1 Instruction Template:    Message Type: Message Number: 307 Message Text: Required field (without a default) not specified Appended Text: 100161  This is a little confusing, since 100161 is the ticket number. Shouldn ’t the system be generating the ticket number after it puts in the u ser’s info?  TIA  ARS 7.0.01 p003; ServiceDesk 7; MSSQL2005; Windows Server 2003  Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177  __20060125___This posting was submitted with HTML in it_ __ Email and AIM finally together. You've gotta check out free AOL Mail! - http ://mail.aol.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
