Run Process fails without error message

2014-08-21 Thread John Baker
Without wishing to get off topic or 'cross' Dan, VMs rule the world
now-a-days. In some organisations, you don't get a desktop, you get one
or more VMs and if you want to work in an office, you sit down to a
almost dumb workstation and connect to your chosen VM. 

I've seen really forward thinking organisations where, if you want a new
VM (I fancy trying AR System X.Y), you go to a web page, select the
requirements (512Gb if you want ITSM, 1Gb for pure AR System :-), press
a button, make a tea and take delivery of a new server.

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Re: Run Process fails without error message

2014-08-21 Thread arslist
Hi John,

Why start worrying about crossing me now?

I have just been deploying stuff in VSphere, have VM on my laptop, and have
been dealing with VMs for way too long (starting with IBM CMS either early
90s or 80s can't remember when). I am by no means a VM expert, but I am
familiar with them nonetheless. I am an expert at diagnosing issues, spent
13 years at a University doing just that.

VMs have a tendency to do odd things that throw errors that look like
something else has happened when they have really just had a Rob Ford
moment.

Yes VMs rule the world, they are sitting up in the clouds and occasionally
create their own rain storms for no compelling reason. That is the
diagnostic problem: if something impossible just happened, or at least what
appears to be impossible on a physical machine, it is probably VM machine
restart or Service restart on a VM machine.

One could argue that any OS is really a VM on the machine language. Each
layer of distance from the physical machine will always introduce potential
issues, so the closer you stay to machine level the faster and more
efficient and less prone to errors it will be, look at any real time system.
But I digress.

As always it is a balancing act, cost versus reliability etc. etc.

Dan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: August 21, 2014 2:11 AM
To: arslist@ARSLIST.ORG
Subject: Run Process fails without error message

Without wishing to get off topic or 'cross' Dan, VMs rule the world
now-a-days. In some organisations, you don't get a desktop, you get one or
more VMs and if you want to work in an office, you sit down to a almost dumb
workstation and connect to your chosen VM. 

I've seen really forward thinking organisations where, if you want a new VM
(I fancy trying AR System X.Y), you go to a web page, select the
requirements (512Gb if you want ITSM, 1Gb for pure AR System :-), press a
button, make a tea and take delivery of a new server.


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Run Process fails without error message

2014-08-20 Thread Joel Sender
Got a head-scratcher here:



Env: ARS 8.1.1, custom (e.g. SIMPLE) application on Win 2008 server.



A filter executes a RUN PROCESS that issues an OS command that writes a PDF 
file.

Everything was working fine for weeks, but this AM it failed.

Filter logs show the command, but no results.

To debug, the OS command was changed to ‘COPY file1 to file2’

This failed as well, again, without a log entry.



We rebooted the server, without making any other changes, and now it is working.

We replaced the COPY command with the original command, and it, too, is working.



ALSO, this same server will sometimes fail to run ARPLUGINs (logging in shows 
an error), and a reboot fixes it, too.



Has anyone else seen this strange behavior? My only workaround is to reboot 
every night.

TIA,

Joel

Joel Senderjdsen...@earthlink.net310.829.5552



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Re: Run Process fails without error message

2014-08-20 Thread arslist
If it is a VM WIN 2008 server it sounds normal (yes, my bias against VMs is 
showing again).

 

Others can comment about it being WIN and that LINUX or other UNIX survives 
processes better.

 

Dan

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender
Sent: August 20, 2014 5:02 PM
To: arslist@ARSLIST.ORG
Subject: Run Process fails without error message

 

** 

Got a head-scratcher here:

 

Env: ARS 8.1.1, custom (e.g. SIMPLE) application on Win 2008 server.

 

A filter executes a RUN PROCESS that issues an OS command that writes a PDF 
file.

Everything was working fine for weeks, but this AM it failed.

Filter logs show the command, but no results.

To debug, the OS command was changed to ‘COPY file1 to file2’

This failed as well, again, without a log entry.

 

We rebooted the server, without making any other changes, and now it is working.

We replaced the COPY command with the original command, and it, too, is working.

 

ALSO, this same server will sometimes fail to run ARPLUGINs (logging in shows 
an error), and a reboot fixes it, too.

 

Has anyone else seen this strange behavior? My only workaround is to reboot 
every night.

TIA,

Joel

Joel Senderjdsen...@earthlink.net mailto:jdsen...@earthlink.net 
310.829.5552

 

 

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This email is free from viruses and malware because avast! Antivirus 
http://www.avast.com/  protection is active. 

 

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Re: Run Process fails without error message

2014-08-20 Thread LJ LongWing
As much as I would like to jump on Dan's band wagon...I can't.  I have
countless Windows VM's running for MANY years with countless run-processes
executing constantly with no issues as you have described.

This is going to take quite a bit of troubleshooting to figure out what's
going on

So...you say a reboot, are you talking about an OS level reboot, or an
application level reboot (restart the windows service).  What happens if
you just do an app restart, instead of an OS reboot

This is an important difference, and it says a lot about what might be
wrong


On Wed, Aug 20, 2014 at 3:47 PM, arslist arsl...@danielbloom.ca wrote:

 **

 If it is a VM WIN 2008 server it sounds normal (yes, my bias against VMs
 is showing again).



 Others can comment about it being WIN and that LINUX or other UNIX
 survives processes better.



 Dan



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Joel Sender
 *Sent:* August 20, 2014 5:02 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Run Process fails without error message



 **

 Got a head-scratcher here:



 Env: ARS 8.1.1, custom (e.g. SIMPLE) application on Win 2008 server.



 A filter executes a RUN PROCESS that issues an OS command that writes a
 PDF file.

 Everything was working fine for weeks, but this AM it failed.

 Filter logs show the command, but no results.

 To debug, the OS command was changed to ‘COPY file1 to file2’

 This failed as well, again, without a log entry.



 We rebooted the server, without making any other changes, and now it is
 working.

 We replaced the COPY command with the original command, and it, too, is
 working.



 ALSO, this same server will sometimes fail to run ARPLUGINs (logging in
 shows an error), and a reboot fixes it, too.



 Has anyone else seen this strange behavior? My only workaround is to
 reboot every night.

 TIA,

 *Joel*

 Joel Senderjdsen...@earthlink.net310.829.5552




 --

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 This email is free from viruses and malware because avast! Antivirus
 http://www.avast.com/ protection is active.



 _ARSlist: Where the Answers Are and have been for 20 years_
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Re: Run Process fails without error message

2014-08-20 Thread arslist
I am glad you said no issues as he has described about the VMs. I would not 
believe you if you said without issues.

 

Joel has described a weirdness that depending on it being a VM or not is also 
important.

 

Dan

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: August 20, 2014 6:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Run Process fails without error message

 

** 

As much as I would like to jump on Dan's band wagon...I can't.  I have 
countless Windows VM's running for MANY years with countless run-processes 
executing constantly with no issues as you have described.

 

This is going to take quite a bit of troubleshooting to figure out what's going 
on

 

So...you say a reboot, are you talking about an OS level reboot, or an 
application level reboot (restart the windows service).  What happens if you 
just do an app restart, instead of an OS reboot

 

This is an important difference, and it says a lot about what might be wrong

 

On Wed, Aug 20, 2014 at 3:47 PM, arslist arsl...@danielbloom.ca 
mailto:arsl...@danielbloom.ca  wrote:

** 

If it is a VM WIN 2008 server it sounds normal (yes, my bias against VMs is 
showing again).

 

Others can comment about it being WIN and that LINUX or other UNIX survives 
processes better.

 

Dan

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Joel 
Sender
Sent: August 20, 2014 5:02 PM
To: arslist@ARSLIST.ORG
Subject: Run Process fails without error message

 

** 

Got a head-scratcher here:

 

Env: ARS 8.1.1, custom (e.g. SIMPLE) application on Win 2008 server.

 

A filter executes a RUN PROCESS that issues an OS command that writes a PDF 
file.

Everything was working fine for weeks, but this AM it failed.

Filter logs show the command, but no results.

To debug, the OS command was changed to ‘COPY file1 to file2’

This failed as well, again, without a log entry.

 

We rebooted the server, without making any other changes, and now it is working.

We replaced the COPY command with the original command, and it, too, is working.

 

ALSO, this same server will sometimes fail to run ARPLUGINs (logging in shows 
an error), and a reboot fixes it, too.

 

Has anyone else seen this strange behavior? My only workaround is to reboot 
every night.

TIA,

Joel

Joel Senderjdsen...@earthlink.net mailto:jdsen...@earthlink.net 
310.829.5552 tel:310.829.5552 

 

 


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This email is free from viruses and malware because avast! Antivirus 
http://www.avast.com/  protection is active. 

 

_ARSlist: Where the Answers Are and have been for 20 years_

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Re: Run Process fails without error message

2014-08-20 Thread LJ LongWing
Believe it or not, most of the problems I have had running Remedy in a VM
are directly related to the Host not allocating sufficient resources, or
having too many VM's and not enough resources to go around.  I have also
had a weird 'random reboot' scenario where all VM's on a host are rebooted
when the host is running AMD processorsthis is apparently confirmed by
VMWare as a processor problem, and the 'ball' is in AMD's court to get it
fixedbeyond those issues, I haven't had problems running Remedy app
servers in a VM...in fact...believe it or not, my current Production DB is
a VM as well :)


On Wed, Aug 20, 2014 at 8:24 PM, arslist arsl...@danielbloom.ca wrote:

 **

 I am glad you said no issues as he has described about the VMs. I would
 not believe you if you said without issues.



 Joel has described a weirdness that depending on it being a VM or not is
 also important.



 Dan



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
 *Sent:* August 20, 2014 6:05 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Run Process fails without error message



 **

 As much as I would like to jump on Dan's band wagon...I can't.  I have
 countless Windows VM's running for MANY years with countless run-processes
 executing constantly with no issues as you have described.



 This is going to take quite a bit of troubleshooting to figure out what's
 going on



 So...you say a reboot, are you talking about an OS level reboot, or an
 application level reboot (restart the windows service).  What happens if
 you just do an app restart, instead of an OS reboot



 This is an important difference, and it says a lot about what might be
 wrong



 On Wed, Aug 20, 2014 at 3:47 PM, arslist arsl...@danielbloom.ca wrote:

 **

 If it is a VM WIN 2008 server it sounds normal (yes, my bias against VMs
 is showing again).



 Others can comment about it being WIN and that LINUX or other UNIX
 survives processes better.



 Dan



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Joel Sender
 *Sent:* August 20, 2014 5:02 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Run Process fails without error message



 **

 Got a head-scratcher here:



 Env: ARS 8.1.1, custom (e.g. SIMPLE) application on Win 2008 server.



 A filter executes a RUN PROCESS that issues an OS command that writes a
 PDF file.

 Everything was working fine for weeks, but this AM it failed.

 Filter logs show the command, but no results.

 To debug, the OS command was changed to ‘COPY file1 to file2’

 This failed as well, again, without a log entry.



 We rebooted the server, without making any other changes, and now it is
 working.

 We replaced the COPY command with the original command, and it, too, is
 working.



 ALSO, this same server will sometimes fail to run ARPLUGINs (logging in
 shows an error), and a reboot fixes it, too.



 Has anyone else seen this strange behavior? My only workaround is to
 reboot every night.

 TIA,

 *Joel*

 Joel Senderjdsen...@earthlink.net310.829.5552




 --

 http://www.avast.com/

 This email is free from viruses and malware because avast! Antivirus
 http://www.avast.com/ protection is active.



 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_



 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_


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