Running Remedy client User tool as PC user
Dear List, Our university is pushing everyone into doing their PC work as “User”, and only using an “Administrator” account for installing software. But it seems that there are all sorts of features that don’t work right when running the User tool as non-administrator. (I could have people launch the Remedy User tool as an administrator, but that is also a bother.) Is there a list of all the items that have to be set to get it to work? Dwayne Martin James Madison University (ARS and client tools 7.1 patch 3, RH Linux server, Oracle 10.2 db)
Re: Running Remedy client User tool as PC user
I don't know with your version, but if you give admin rights to the AR System folder, they should not have any problems with the Remedy User Tool as a non Admin of their pc. Just did the same thing here. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Thursday, January 29, 2009 1:22 PM To: arslist@ARSLIST.ORG Subject: Running Remedy client User tool as PC user Dear List, Our university is pushing everyone into doing their PC work as User, and only using an Administrator account for installing software. But it seems that there are all sorts of features that don't work right when running the User tool as non-administrator. (I could have people launch the Remedy User tool as an administrator, but that is also a bother.) Is there a list of all the items that have to be set to get it to work? Dwayne Martin James Madison University (ARS and client tools 7.1 patch 3, RH Linux server, Oracle 10.2 db) STATEMENT OF CONFIDENTIALITY: The information contained in this message or any attachments to this message are intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material as well as being protected from disclosure. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is strictly prohibited. If you received this in error, please contact us immediately and delete the material from any computer. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Running Remedy client User tool as PC user
Have you considered trying to have people use the Mid Tier instead of the User client? That would get around any need for administrative access to the PC. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Randy Simon Sent: Thursday, January 29, 2009 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: Running Remedy client User tool as PC user I don't know with your version, but if you give admin rights to the AR System folder, they should not have any problems with the Remedy User Tool as a non Admin of their pc. Just did the same thing here. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Thursday, January 29, 2009 1:22 PM To: arslist@ARSLIST.ORG Subject: Running Remedy client User tool as PC user Dear List, Our university is pushing everyone into doing their PC work as User, and only using an Administrator account for installing software. But it seems that there are all sorts of features that don't work right when running the User tool as non-administrator. (I could have people launch the Remedy User tool as an administrator, but that is also a bother.) Is there a list of all the items that have to be set to get it to work? Dwayne Martin James Madison University (ARS and client tools 7.1 patch 3, RH Linux server, Oracle 10.2 db) STATEMENT OF CONFIDENTIALITY: The information contained in this message or any attachments to this message are intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material as well as being protected from disclosure. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is strictly prohibited. If you received this in error, please contact us immediately and delete the material from any computer. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Running Remedy client User tool as PC user
Just give the user full rights to the Remedy Install directory and their Home directory and everything should work fine. i.e. If the user tool is installed in C:\Program Files\AR System\User and the Home Directory is C:\Documents and Settings\All Users\Application Data\Remedy you can use the following script to set the rights for the built in group Users: cacls C:\Program Files\AR System /T /E /P BUILTIN\Users:F cacls C:\Documents and Settings\All Users\Application Data\Remedy /T /E /P BUILTIN\Users:F Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Thursday, January 29, 2009 12:22 PM To: arslist@ARSLIST.ORG Subject: Running Remedy client User tool as PC user Dear List, Our university is pushing everyone into doing their PC work as “User”, and only using an “Administrator” account for installing software. But it seems that there are all sorts of features that don’t work right when running the User tool as non-administrator. (I could have people launch the Remedy User tool as an administrator, but that is also a bother.) Is there a list of all the items that have to be set to get it to work? Dwayne Martin James Madison University (ARS and client tools 7.1 patch 3, RH Linux server, Oracle 10.2 db)
Re: Running Remedy client User tool as PC user SOLVED (I think)
Thanks, Frederick and others who replied, I started with Frederick's option, but decided instead to create new folders within the C:\Documents and Settings folder, where the PC user already has permission. Same effect. So far the only problem I've found is that Crystal Reports didn't print because user doesn't have access to the Remedy ODBC. I opened ODBC Administrator as user and manually added a AR System ODBC Data Source Usr DSN. That seems to have worked. I guess I'll keep my fingers crossed for the next couple weeks. Thanks again, Dwayne Original message Date: Thu, 29 Jan 2009 13:41:53 -0600 From: Grooms, Frederick W frederick.w.gro...@xo.com Subject: Re: Running Remedy client User tool as PC user To: arslist@ARSLIST.ORG Just give the user full rights to the Remedy Install directory and their Home directory and everything should work fine. i.e. If the user tool is installed in C:\Program Files\AR System\User and the Home Directory is C:\Documents and Settings\All Users\Application Data\Remedy you can use the following script to set the rights for the built in group Users: cacls C:\Program Files\AR System /T /E /P BUILTIN\Users:F cacls C:\Documents and Settings\All Users\Application Data\Remedy /T /E /P BUILTIN\Users:F Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dwayne Martin Sent: Thursday, January 29, 2009 12:22 PM To: arslist@ARSLIST.ORG Subject: Running Remedy client User tool as PC user Dear List, Our university is pushing everyone into doing their PC work as “User”, and only using an “Administrator” account for installing software. But it seems that there are all sorts of features that don’t work right when running the User tool as non-administrator. (I could have people launch the Remedy User tool as an administrator, but that is also a bother.) Is there a list of all the items that have to be set to get it to work? Dwayne Martin James Madison University (ARS and client tools 7.1 patch 3, RH Linux server, Oracle 10.2 db)
