Re: SLA escalation
Hi Lyle, Please provide guidance regarding SLA escalation of IT Service desk for incident management console and change request console First level escalation - Geji Second level escalation - Davison Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 From: ITN (Amanullah Bashir Ahmed) Sent: Wednesday, January 13, 2010 9:05 AM To: 'arslist@ARSLIST.ORG' Subject: SLA escalation Hi there, Please provide guidance regarding SLA escalation of IT Service desk for incident management console and change request console First level escalation - Geji Second level escalation - Davison Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
SLA escalation
Hi there, Please provide guidance regarding SLA escalation of IT Service desk for incident management console and change request console First level escalation - Geji Second level escalation - Davison Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: SLA escalation of IT Service desk
HI Aman, You might need to check the Service level management ConsoleService Targets Tab Open the Specific Service target Check the Milestones Tab Actions Table where the Notifications are configured. Thanks, Viswa On Mon, Jan 11, 2010 at 1:06 AM, ITN (Amanullah Bashir Ahmed) ahmed...@emiratesnbd.com wrote: ** Hi there, The present status is: First level escalation - Davison Second level escalation – Geji Can anybody tell me how to change the SLA escalation of IT Service desk as below. First level escalation - Geji Second level escalation – Davison Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 *From:* ITN (Amanullah Bashir Ahmed) *Sent:* Sunday, January 10, 2010 7:57 AM *To:* 'arslist@ARSLIST.ORG' *Subject:* SLA escalation of IT Service desk Hi there, Can anybody tell me how to do the following changes. change the SLA escalation of IT Service desk as below. First level escalation - Geji Second level escalation - Davison Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: SLA escalation of IT Service desk
Hi there, The present status is: First level escalation - Davison Second level escalation - Geji Can anybody tell me how to change the SLA escalation of IT Service desk as below. First level escalation - Geji Second level escalation - Davison Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 From: ITN (Amanullah Bashir Ahmed) Sent: Sunday, January 10, 2010 7:57 AM To: 'arslist@ARSLIST.ORG' Subject: SLA escalation of IT Service desk Hi there, Can anybody tell me how to do the following changes. change the SLA escalation of IT Service desk as below. First level escalation - Geji Second level escalation - Davison Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
SLA escalation of IT Service desk
Hi there, Can anybody tell me how to do the following changes. change the SLA escalation of IT Service desk as below. First level escalation - Geji Second level escalation - Davison Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are