Re: Incident SLM Data
In addition to what Kelly and others have already mentioned, you can also extract data from two separate Remedy forms using the Subreport feature in Crystal Reports. To which system are you migrating, BTW? Hope this helps, Joshua Schuller On Fri, Jan 17, 2014 at 6:03 PM, Kelly Deaver wrote: > ** > Because the current status isn't really an important value to the service > target, it is not stored on the SLM:Measurement form. They way I've gotten > around this in the past is to either create a reporting join or an actual > Remedy join form. You can do all kinds of interesting reporting if you have > a join between HPD:HelpDesk and SLM:Measurement :) > > Kelly Deaver > Unisys Corporation > kdea...@kellydeaver.com (ARSlist mail) > kelly.dea...@unisys.com (Business mail) > > > > ---- Original Message > Subject: Incident SLM Data > From: Josh S > Date: Wed, January 08, 2014 11:15 am > To: arslist@ARSLIST.ORG > > Hey everyone, > > I have a multitendency 7.1 system. My requirement is to pull all the SLM > Data for only a certain company's Incident tickets that are not > closed,resolved or cancelled. You have been kind enough to help me find the > SLM Data on the SLM:Measurement form. > > > > Getting a certain company on the SLM:Measurement form is not hard as the > title houses the company name for us. But I cannot figure out how to pull > SLM:Measurement data for ONLY not closed, resolved or cancelled Incident > tickets. > > I hope my explanation makes sense. > Any ideas? > > Thank you! > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Incident SLM Data
** Because the current status isn't really an important value to the service target, it is not stored on the SLM:Measurement form. They way I've gotten around this in the past is to either create a reporting join or an actual Remedy join form. You can do all kinds of interesting reporting if you have a join between HPD:HelpDesk and SLM:Measurement :) Kelly DeaverUnisys Corporation kdea...@kellydeaver.com (ARSlist mail)kelly.dea...@unisys.com (Business mail) Original Message Subject: Incident SLM DataFrom: Josh S <remedyd...@gmail.com>Date: Wed, January 08, 2014 11:15 amTo: arslist@ARSLIST.ORGHey everyone,I have a multitendency 7.1 system. My requirement is to pull all the SLM Data for only a certain company's Incident tickets that are not closed,resolved or cancelled. You have been kind enough to help me find the SLM Data on the SLM:Measurement form.Getting a certain company on the SLM:Measurement form is not hard as the title houses the company name for us. But I cannot figure out how to pull SLM:Measurement data for ONLY not closed, resolved or cancelled Incident tickets. I hope my explanation makes sense. Any ideas?Thank you!___UNSUBSCRIBE or access ARSlist Archives at www.arslist.org"Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: [EXTERNAL] Incident SLM Data
These two systems are very different versions. thank you! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: [EXTERNAL] Incident SLM Data
Josh: Is this migration between two systems on the same versions of ITSM (such as from Prod to Qual, if, say, you wanted your test environment data to mirror what's in Production) or a migration of data from one version of ITSM to another where a straight out upgrade doesn't make sense? Like with us, we had a group that piloted ITSM on 7.6.03 I think it was before we went live with ITSM to the enterprise. We decided to go live with 7.6.04 for the enterprise rollout, and while the 7.6.03 pilot installation could technically have been upgraded, there were various reasons that led us to start from scratch with a new installation of 7.6.04. As part of our rollout we had to migrate the piloting group's tickets from the 7.6.03 to the 7.6.04 enterprise installation. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Josh S Sent: Wednesday, January 08, 2014 12:31 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Incident SLM Data Thank you for your answer. I am migrating data from one system to another. Therefore, I am exporting the HPD:Help Desk ticket and the SLM:Measurement data. Ultimately, it will get joined back together again in the new system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: [EXTERNAL] Incident SLM Data
Thank you for your answer. I am migrating data from one system to another. Therefore, I am exporting the HPD:Help Desk ticket and the SLM:Measurement data. Ultimately, it will get joined back together again in the new system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: [EXTERNAL] Incident SLM Data
Josh: I don't think SLM:Measurement shows the status of the incident ID, only the incident number, though I wouldn't swear to that. If you're not seeing it, then that's probably true. Are you trying to build a report showing this information? If not, what are you trying to accomplish by pulling it? If you're working on a report, I can make some suggestions, but if you're working on something other than a report, I probably can't help you at all. Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Josh S Sent: Wednesday, January 08, 2014 10:15 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Incident SLM Data Hey everyone, I have a multitendency 7.1 system. My requirement is to pull all the SLM Data for only a certain company's Incident tickets that are not closed,resolved or cancelled. You have been kind enough to help me find the SLM Data on the SLM:Measurement form. Getting a certain company on the SLM:Measurement form is not hard as the title houses the company name for us. But I cannot figure out how to pull SLM:Measurement data for ONLY not closed, resolved or cancelled Incident tickets. I hope my explanation makes sense. Any ideas? Thank you! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Incident SLM Data
Hey everyone, I have a multitendency 7.1 system. My requirement is to pull all the SLM Data for only a certain company's Incident tickets that are not closed,resolved or cancelled. You have been kind enough to help me find the SLM Data on the SLM:Measurement form. Getting a certain company on the SLM:Measurement form is not hard as the title houses the company name for us. But I cannot figure out how to pull SLM:Measurement data for ONLY not closed, resolved or cancelled Incident tickets. I hope my explanation makes sense. Any ideas? Thank you! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: [EXTERNAL] SLM Data
there is a join form called hpd_helpdesk_sla between hpd:help desk and sl measurement form. 2013/12/18 Stroud, Natalie K > Josh: > > Are you wanting to pull SLM data for reporting, or for some other reason? > > Natalie Stroud > SAIC @ Sandia National Laboratories > ARS/ITSM Reporting Specialist > Albuquerque, NM USA > nkst...@sandia.gov > ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Josh S > Sent: Wednesday, December 18, 2013 10:50 AM > To: arslist@ARSLIST.ORG > Subject: [EXTERNAL] SLM Data > > What is the best way to pull SLM data out for an incident? I am pulling > all the INCIDENT data out and would like to pull all the associated SLM > data out with it. Is there a join form between the two? > > Thank you > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: [EXTERNAL] SLM Data
Josh: Are you wanting to pull SLM data for reporting, or for some other reason? Natalie Stroud SAIC @ Sandia National Laboratories ARS/ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Josh S Sent: Wednesday, December 18, 2013 10:50 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] SLM Data What is the best way to pull SLM data out for an incident? I am pulling all the INCIDENT data out and would like to pull all the associated SLM data out with it. Is there a join form between the two? Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: SLM Data
For our data warehouse we pull the information from the SLM_Measurement form. I guess it depends on how you are using SLM. Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Josh S Sent: Wednesday, December 18, 2013 12:50 PM To: arslist@ARSLIST.ORG Subject: SLM Data What is the best way to pull SLM data out for an incident? I am pulling all the INCIDENT data out and would like to pull all the associated SLM data out with it. Is there a join form between the two? Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
SLM Data
What is the best way to pull SLM data out for an incident? I am pulling all the INCIDENT data out and would like to pull all the associated SLM data out with it. Is there a join form between the two? Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
How To Delete SLM Data Source
Listers, I need to remove the Sample Data Sources on SLM 7.0.3. Can anyone tell me how to do this? Regards, David Charters 317-873-2564 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Question: SLM Data
I am trying to create a report to see if all my SLAs are correct. I see that "SLM:ServiceTarget_Category" contains most of what I want, however, it does not contain the "qualification" of the SLA. Does anyone know where this information is stored? THANKS!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
