Re: SRM menu options - importing values
That does help, Tauf; thanks! :^) Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Tuesday, June 19, 2012 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: SRM menu options - importing values ** Kelly, I think you should be OK because instead of going through the SRD question creation process, you can go to App Admin console, Custom, Service Request Management, Application Configuration, and then Define Questions Library. That opens up the form: SRM:QuestionDef_Template If you manually enter a question and run logging, you should be able to see if there are any Push Fields actions to any other supporting form. I don't really think there is but I could be wrong. If there isn't, I don't see why you wouldn't be able to import questions to this. I am just not sure where the static menu options are stored. Hope this helps a little bit. On Tue, Jun 19, 2012 at 8:15 AM, Logan, Kelly kelly.lo...@proquest.commailto:kelly.lo...@proquest.com wrote: ** I should have been more specific, John, thanks for clarifying - I want to be able to update menus attached to Request fields. It seems like the 'library' should be a good option, but I'm not seeing much documentation on it so I what I would like to know is if anyone has tried to manage by importing items directly and if there are any 'gotcha's like data that is kept in a secondary form that has to be coordinated. For example, I have a field that will be in several forms like Salary Grade that is not currently in the ITSM data, and I want to load menu items for it. I type them in to the question definition on the 'Question Management' form, and hit 'Update Library' to create a standard Salary Grade question and menu. A month later, several new salary grades are created. I would like to be able to import the new items into the system to add the new menu items automatically. There are several fields/menus like this and I'd like to keep them up to date with an automated feed. I'd prefer to use the 'Library' since it's already available and would not require creating an extra form to query. So that's why I was wondering if anyone else had tried. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777tel:734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.comhttp://www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Monday, June 18, 2012 12:33 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: SRM menu options - importing values ** Do you mean to be able to search by Job code to find a service item? -John Sent from my iPhone On Jun 18, 2012, at 11:54 AM, Logan, Kelly kelly.lo...@proquest.commailto:kelly.lo...@proquest.com wrote: ** There are some menu options that I would like to have available for Service Requests like Salary Grade, Job Code, etc. How difficult is it to manage the menu options library? Can you import/update items directly? I would prefer to work within the system than add another form just for these menu items and then query it. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777tel:734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.comhttp://www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. _attend WWRUG12
Re: SRM menu options - importing values
I should have been more specific, John, thanks for clarifying – I want to be able to update menus attached to Request fields. It seems like the ‘library’ should be a good option, but I’m not seeing much documentation on it so I what I would like to know is if anyone has tried to manage by importing items directly and if there are any ‘gotcha’s like data that is kept in a secondary form that has to be coordinated. For example, I have a field that will be in several forms like “Salary Grade” that is not currently in the ITSM data, and I want to load menu items for it. I type them in to the question definition on the ‘Question Management’ form, and hit ‘Update Library’ to create a standard “Salary Grade” question and menu. A month later, several new salary grades are created. I would like to be able to import the new items into the system to add the new menu items automatically. There are several fields/menus like this and I’d like to keep them up to date with an automated feed. I’d prefer to use the ‘Library’ since it’s already available and would not require creating an extra form to query. So that’s why I was wondering if anyone else had tried. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Monday, June 18, 2012 12:33 PM To: arslist@ARSLIST.ORG Subject: Re: SRM menu options - importing values ** Do you mean to be able to search by Job code to find a service item? -John Sent from my iPhone On Jun 18, 2012, at 11:54 AM, Logan, Kelly kelly.lo...@proquest.commailto:kelly.lo...@proquest.com wrote: ** There are some menu options that I would like to have available for Service Requests like Salary Grade, Job Code, etc. How difficult is it to manage the menu options library? Can you import/update items directly? I would prefer to work within the system than add another form just for these menu items and then query it. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM menu options - importing values
Kelly, I think you should be OK because instead of going through the SRD question creation process, you can go to App Admin console, Custom, Service Request Management, Application Configuration, and then Define Questions Library. That opens up the form: SRM:QuestionDef_Template If you manually enter a question and run logging, you should be able to see if there are any Push Fields actions to any other supporting form. I don't really think there is but I could be wrong. If there isn't, I don't see why you wouldn't be able to import questions to this. I am just not sure where the static menu options are stored. Hope this helps a little bit. On Tue, Jun 19, 2012 at 8:15 AM, Logan, Kelly kelly.lo...@proquest.comwrote: ** I should have been more specific, John, thanks for clarifying – I want to be able to update menus attached to Request fields. It seems like the ‘library’ should be a good option, but I’m not seeing much documentation on it so I what I would like to know is if anyone has tried to manage by importing items directly and if there are any ‘gotcha’s like data that is kept in a secondary form that has to be coordinated. ** ** For example, I have a field that will be in several forms like “Salary Grade” that is not currently in the ITSM data, and I want to load menu items for it. I type them in to the question definition on the ‘Question Management’ form, and hit ‘Update Library’ to create a standard “Salary Grade” question and menu. A month later, several new salary grades are created. I would like to be able to import the new items into the system to add the new menu items automatically. ** ** There are several fields/menus like this and I’d like to keep them up to date with an automated feed. I’d prefer to use the ‘Library’ since it’s already available and would not require creating an extra form to query. So that’s why I was wondering if anyone else had tried. ** ** ** ** *Kelly Logan*, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ** ** *ProQuest*...Start here. 2010 InformationWeek 500 Top Innovator ** ** P Please consider the environment before printing this email. ** ** *This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer*. ** ** ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg *Sent:* Monday, June 18, 2012 12:33 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: SRM menu options - importing values ** ** ** Do you mean to be able to search by Job code to find a service item? ** ** -John ** ** Sent from my iPhone On Jun 18, 2012, at 11:54 AM, Logan, Kelly kelly.lo...@proquest.com wrote: ** There are some menu options that I would like to have available for Service Requests like Salary Grade, Job Code, etc. How difficult is it to manage the menu options library? Can you import/update items directly? I would prefer to work within the system than add another form just for these menu items and then query it. *Kelly Logan*, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com *ProQuest*...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. *This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer*. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
SRM menu options - importing values
There are some menu options that I would like to have available for Service Requests like Salary Grade, Job Code, etc. How difficult is it to manage the menu options library? Can you import/update items directly? I would prefer to work within the system than add another form just for these menu items and then query it. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM menu options - importing values
Do you mean to be able to search by Job code to find a service item? -John Sent from my iPhone On Jun 18, 2012, at 11:54 AM, Logan, Kelly kelly.lo...@proquest.com wrote: ** There are some menu options that I would like to have available for Service Requests like Salary Grade, Job Code, etc. How difficult is it to manage the menu options library? Can you import/update items directly? I would prefer to work within the system than add another form just for these menu items and then query it. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM menu options - importing values
I would recommend creating a custom generic Menu Items form that I can use for any data driven menu. Thanks Mahesh On Mon, Jun 18, 2012 at 10:54 AM, Logan, Kelly kelly.lo...@proquest.comwrote: ** There are some menu options that I would like to have available for Service Requests like Salary Grade, Job Code, etc. How difficult is it to manage the menu options library? Can you import/update items directly? I would prefer to work within the system than add another form just for these menu items and then query it. ** ** *Kelly Logan*, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ** ** *ProQuest*...Start here. 2010 InformationWeek 500 Top Innovator ** ** P Please consider the environment before printing this email. ** ** *This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer*. ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
