SYS:Form Field Selection Form
ARS ITSM 8.1 (Full ITSM) Windows 2008 SP2 Oracle 11g In an effort to add Incident Task fields to SYS:Notification Messages, I created a SYS:Form Field Selection record, selecting the needed fields. In the SYS:Notification Messages record, I was able to use the menu and select the fields to include in a message. When the email notification is sent, the new fields show as the #Phone Number# not the field content. Ideas? Thank you, Sandra Hennigan Remedy Developer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SYS:Form Field Selection Form
You need to do more than thatI just went through this fortunately - You need to make sure the field is on the source form (I believe that one is on HPD:Help Desk but is hidden). Then you also need to add it to copy that field to NTE:SYS-NT Process Control Then you need to alter the workflow that replaces the text - I think it is this but there may be more. INT:FNDHPD:NPC:GetINCData_100 (filter) NTE:NPC:TranslateNotificationMessageINC1_602 (filter) HPD:INC:NotificationGenerator_899_PNPC`! (filter) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Thursday, April 04, 2013 8:54 AM To: arslist@ARSLIST.ORG Subject: SYS:Form Field Selection Form ** ARS ITSM 8.1 (Full ITSM) Windows 2008 SP2 Oracle 11g In an effort to add Incident Task fields to SYS:Notification Messages, I created a SYS:Form Field Selection record, selecting the needed fields. In the SYS:Notification Messages record, I was able to use the menu and select the fields to include in a message. When the email notification is sent, the new fields show as the #Phone Number# not the field content. Ideas? Thank you, Sandra Hennigan Remedy Developer No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2013.0.3267 / Virus Database: 3162/6222 - Release Date: 04/03/13 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SYS:Form Field Selection Form
I also had to do this recently. Here are my notes for adding a custom field to Task and adding it to the notification process: Adding a custom field to Notification 1. Add the custom field to the main form. In this case it was TMS:Task 2. Add an entry for this new field in the SYS:Form Field Selection form 3. Add this new entry via the pull down to the corresponding entry on the SYS:Notification form 4. Add this custom field to the NTE:SYS-NT Process Control form under the corresponding section. In this case Task. 5. Modify the filter that Sets or Pushes the fields to the NTE:SYS-NT Process Control. For Task it was the TMS:TAS NotificationGenerator_899_ModifyNotificationProcessControl’! 6. Modify the NTE:NPC TranslateNotificationMessagexxx. In this case it was TAS_632 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
