Re: Server Group question....
Thanks! This is exactly what I needed. I did go over all that's in the manuals - it's what isn't in the manuals that I was hoping to find out - the "gotchas" Thank you very much for your advice and suggestions!! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Friday, February 27, 2015 11:45 AM To: arslist@ARSLIST.ORG Subject: Re: Server Group question ** Since you do not have a load balancer in front of it , you probably don't want to make a server group. Making it into a server group is pretty easy - there's step by step directions in the docs. Basically you do this: 1. Change the server alias to your server group name - this should match the load balancer name. 2. Add IP-Name entries for every possible name/ip the server could know itself as - so the IP of each all servers, FWDN and short name of all servers, and the load balancer and IP. 3. Check the "Server Group Member" checkbox in the config tab of AR admin of all servers 4. You can ignore the "server group name" under the advanced tab - this is no longer used 5. Shut down all the servers except the admin server 6. Configure the entries in the AR Server Group Operation Ranking form. Each operation should have an entry for each server and a rank (in your case) of 1 or 2. You'd probably want to keep all of them 1 for your old server and 2 for your new server. 7. Shut down the admin server 8. Restart the admin server. When it is up completely restart all other servers William Rentfrow wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com> Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> Sent: Friday, February 27, 2015 9:56 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Server Group question ** No load balancers. Testers will be accessing them directly through different dns names. Butsince the 2003 server was created as a standalone server (i.e. NOT in a server group...) how can I now make it into a server group member? Do I need to reinstall it as an actual server group and server group member or can I change something in the ar.cfg file or... to make it into a server in a server group? Since the forms, permissions, etc. are all contained in the sql database this would be the easiest way to create the new system (parallel the 2003 with the 2012 and then just shut down the 2003 after testing and verification). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Friday, February 27, 2015 10:46 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Server Group question ** Are you going to put the servers behind a load balancer? Or are they going directly to the servers? You could put them in a server group at least temporarily - this will prevent servers from stepping on each other's toes. Make sure you define the entries in the Server Group Operation Ranking form and take care of the naming (server group name, IP-Name entries in ar.conf, etc). The docs cover this pretty well. Barring that, you can disable escalations, SLM Business Rules engine, and admin operations on one server (double check the docs in case I missed anything). That will prevent the servers from colliding on the automatic tasks. William Rentfrow wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com> Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> Sent: Friday, February 27, 2015 9:41 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Server Group question ** We currently have our AR/Midtier on 2003 servers. They're going out of support so we want to move the AR/Midtier system to 2012 servers. Midtier won't present any problems. I'd like to not have to define a new database and move all the data to a new database server. So, if we can set up an AR system on a 2012 server, share the database and after test just shut off the 2003 AR server that would be ideal. Having both servers active until that time would allow users to do testing on the 2003 server and the 2012 server at the same time - we hope From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Friday, February 27, 2015 10:32 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Server Group question ** I've had a lot of experience with
Re: Server Group question....
Since you do not have a load balancer in front of it , you probably don't want to make a server group. Making it into a server group is pretty easy - there's step by step directions in the docs. Basically you do this: 1. Change the server alias to your server group name - this should match the load balancer name. 2. Add IP-Name entries for every possible name/ip the server could know itself as - so the IP of each all servers, FWDN and short name of all servers, and the load balancer and IP. 3. Check the "Server Group Member" checkbox in the config tab of AR admin of all servers 4. You can ignore the "server group name" under the advanced tab - this is no longer used 5. Shut down all the servers except the admin server 6. Configure the entries in the AR Server Group Operation Ranking form. Each operation should have an entry for each server and a rank (in your case) of 1 or 2. You'd probably want to keep all of them 1 for your old server and 2 for your new server. 7. Shut down the admin server 8. Restart the admin server. When it is up completely restart all other servers William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Friday, February 27, 2015 9:56 AM To: arslist@ARSLIST.ORG Subject: Re: Server Group question ** No load balancers. Testers will be accessing them directly through different dns names. Butsince the 2003 server was created as a standalone server (i.e. NOT in a server group...) how can I now make it into a server group member? Do I need to reinstall it as an actual server group and server group member or can I change something in the ar.cfg file or... to make it into a server in a server group? Since the forms, permissions, etc. are all contained in the sql database this would be the easiest way to create the new system (parallel the 2003 with the 2012 and then just shut down the 2003 after testing and verification). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Friday, February 27, 2015 10:46 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Server Group question ** Are you going to put the servers behind a load balancer? Or are they going directly to the servers? You could put them in a server group at least temporarily - this will prevent servers from stepping on each other's toes. Make sure you define the entries in the Server Group Operation Ranking form and take care of the naming (server group name, IP-Name entries in ar.conf, etc). The docs cover this pretty well. Barring that, you can disable escalations, SLM Business Rules engine, and admin operations on one server (double check the docs in case I missed anything). That will prevent the servers from colliding on the automatic tasks. William Rentfrow wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com> Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> Sent: Friday, February 27, 2015 9:41 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Server Group question ** We currently have our AR/Midtier on 2003 servers. They're going out of support so we want to move the AR/Midtier system to 2012 servers. Midtier won't present any problems. I'd like to not have to define a new database and move all the data to a new database server. So, if we can set up an AR system on a 2012 server, share the database and after test just shut off the 2003 AR server that would be ideal. Having both servers active until that time would allow users to do testing on the 2003 server and the 2012 server at the same time - we hope From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Friday, February 27, 2015 10:32 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Server Group question ** I've had a lot of experience with these. First - what problem are you trying to solve by adding a server? William Rentfrow wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com> Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> Sent: Friday, February 27, 2015 9:20 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Server Group question ** I'd like to ask a question - I've read the config/i
Re: Server Group question....
No load balancers. Testers will be accessing them directly through different dns names. Butsince the 2003 server was created as a standalone server (i.e. NOT in a server group...) how can I now make it into a server group member? Do I need to reinstall it as an actual server group and server group member or can I change something in the ar.cfg file or... to make it into a server in a server group? Since the forms, permissions, etc. are all contained in the sql database this would be the easiest way to create the new system (parallel the 2003 with the 2012 and then just shut down the 2003 after testing and verification). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Friday, February 27, 2015 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: Server Group question ** Are you going to put the servers behind a load balancer? Or are they going directly to the servers? You could put them in a server group at least temporarily - this will prevent servers from stepping on each other's toes. Make sure you define the entries in the Server Group Operation Ranking form and take care of the naming (server group name, IP-Name entries in ar.conf, etc). The docs cover this pretty well. Barring that, you can disable escalations, SLM Business Rules engine, and admin operations on one server (double check the docs in case I missed anything). That will prevent the servers from colliding on the automatic tasks. William Rentfrow wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com> Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> Sent: Friday, February 27, 2015 9:41 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Server Group question ** We currently have our AR/Midtier on 2003 servers. They're going out of support so we want to move the AR/Midtier system to 2012 servers. Midtier won't present any problems. I'd like to not have to define a new database and move all the data to a new database server. So, if we can set up an AR system on a 2012 server, share the database and after test just shut off the 2003 AR server that would be ideal. Having both servers active until that time would allow users to do testing on the 2003 server and the 2012 server at the same time - we hope From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Friday, February 27, 2015 10:32 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Server Group question ** I've had a lot of experience with these. First - what problem are you trying to solve by adding a server? William Rentfrow wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com> Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> Sent: Friday, February 27, 2015 9:20 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Server Group question ** I'd like to ask a question - I've read the config/install manuals and didn't find a good definite answer in them. We have a 7.6.04 system with an AR server, a mid-tier server and a database server. What I need to do is to be able to add a second AR and Midtier server on our system. Should it be built as a separate AR/Midtier system and "share" the existing database or do I need to somehow "convert" the existing AR/Midtier system into a server group (of 1 server) and add the "new" server into the group? Thanks for any and all suggestions! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2014.0.4800 / Virus Database: 4257/9192 - Release Date: 02/27/15 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Portions of this message ma
Re: Server Group question....
Are you going to put the servers behind a load balancer? Or are they going directly to the servers? You could put them in a server group at least temporarily - this will prevent servers from stepping on each other's toes. Make sure you define the entries in the Server Group Operation Ranking form and take care of the naming (server group name, IP-Name entries in ar.conf, etc). The docs cover this pretty well. Barring that, you can disable escalations, SLM Business Rules engine, and admin operations on one server (double check the docs in case I missed anything). That will prevent the servers from colliding on the automatic tasks. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Friday, February 27, 2015 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: Server Group question ** We currently have our AR/Midtier on 2003 servers. They're going out of support so we want to move the AR/Midtier system to 2012 servers. Midtier won't present any problems. I'd like to not have to define a new database and move all the data to a new database server. So, if we can set up an AR system on a 2012 server, share the database and after test just shut off the 2003 AR server that would be ideal. Having both servers active until that time would allow users to do testing on the 2003 server and the 2012 server at the same time - we hope From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Friday, February 27, 2015 10:32 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Server Group question ** I've had a lot of experience with these. First - what problem are you trying to solve by adding a server? William Rentfrow wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com> Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> Sent: Friday, February 27, 2015 9:20 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Server Group question ** I'd like to ask a question - I've read the config/install manuals and didn't find a good definite answer in them. We have a 7.6.04 system with an AR server, a mid-tier server and a database server. What I need to do is to be able to add a second AR and Midtier server on our system. Should it be built as a separate AR/Midtier system and "share" the existing database or do I need to somehow "convert" the existing AR/Midtier system into a server group (of 1 server) and add the "new" server into the group? Thanks for any and all suggestions! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2014.0.4800 / Virus Database: 4257/9192 - Release Date: 02/27/15 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2014.0.4800 / Virus Database: 4257/9192 - Release Date: 02/27/15 _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Server Group question....
We currently have our AR/Midtier on 2003 servers. They're going out of support so we want to move the AR/Midtier system to 2012 servers. Midtier won't present any problems. I'd like to not have to define a new database and move all the data to a new database server. So, if we can set up an AR system on a 2012 server, share the database and after test just shut off the 2003 AR server that would be ideal. Having both servers active until that time would allow users to do testing on the 2003 server and the 2012 server at the same time - we hope From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Friday, February 27, 2015 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: Server Group question ** I've had a lot of experience with these. First - what problem are you trying to solve by adding a server? William Rentfrow wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com> Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> Sent: Friday, February 27, 2015 9:20 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Server Group question ** I'd like to ask a question - I've read the config/install manuals and didn't find a good definite answer in them. We have a 7.6.04 system with an AR server, a mid-tier server and a database server. What I need to do is to be able to add a second AR and Midtier server on our system. Should it be built as a separate AR/Midtier system and "share" the existing database or do I need to somehow "convert" the existing AR/Midtier system into a server group (of 1 server) and add the "new" server into the group? Thanks for any and all suggestions! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2014.0.4800 / Virus Database: 4257/9192 - Release Date: 02/27/15 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Server Group question....
I've had a lot of experience with these. First - what problem are you trying to solve by adding a server? William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Friday, February 27, 2015 9:20 AM To: arslist@ARSLIST.ORG Subject: Server Group question ** I'd like to ask a question - I've read the config/install manuals and didn't find a good definite answer in them. We have a 7.6.04 system with an AR server, a mid-tier server and a database server. What I need to do is to be able to add a second AR and Midtier server on our system. Should it be built as a separate AR/Midtier system and "share" the existing database or do I need to somehow "convert" the existing AR/Midtier system into a server group (of 1 server) and add the "new" server into the group? Thanks for any and all suggestions! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2014.0.4800 / Virus Database: 4257/9192 - Release Date: 02/27/15 _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Server Group question....
I'd like to ask a question - I've read the config/install manuals and didn't find a good definite answer in them. We have a 7.6.04 system with an AR server, a mid-tier server and a database server. What I need to do is to be able to add a second AR and Midtier server on our system. Should it be built as a separate AR/Midtier system and "share" the existing database or do I need to somehow "convert" the existing AR/Midtier system into a server group (of 1 server) and add the "new" server into the group? Thanks for any and all suggestions! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Server Group question
Bob - The server name setting should correspond to the DNS alias of the VIP on the load balancer. The connect name is the "actual" hostname of the box and is what gets added to the ranking form by the server. Take a look at the table "SERVGRP_BOARD" -- that's where the host names are stored for the menu on the group ranking form. Here are the relevant lines from our config. The IP names are the other valid DNS names of the server. Note that if you want alert to function correctly, you have to ignore the client IP, and map the IP of the host to that of the load balancer. The plugin alias lines map the plugins to the current server. Modify as appropriate on each other group server to reflect the connect name. IP-Name: ksms434 IP-Name: ksms434.domain.com IP-Name: remedy-qa IP-Name: remedy-qa-vip IP-Name: remedy-qa-vip.domain.com IP-Name: remedy-qa.domain.com Alert-Ignore-Actual-Client-IP: T Map-IP-Address: Server-Connect-Name: ksms434 Server-Group-Member: T Server-Name: remedy-qa Register-With-Portmapper: F TCD-Specific-Port: 7639 Plugin-Port: 9000 Server-Plugin-Alias: ARSYS.ARDBC.CONFIGFILE ARSYS.ARDBC.CONFIGFILE ksms434:9000 Server-Plugin-Alias: ARSYS.ARDBC.LDAP ARSYS.ARDBC.LDAP ksms434:9000 Server-Plugin-Alias: ARSYS.ARDBC.PREVIEW ARSYS.ARDBC.PREVIEW ksms434:9000 Server-Plugin-Alias: ARSYS.AREA.LDAP ARSYS.AREA.LDAP ksms434:9000 Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE ksms434:9000 Server-Plugin-Alias: BMC.ARF.CMDBCONSOLE BMC.ARF.CMDBCONSOLE ksms434:9000 Server-Plugin-Alias: REMEDY.ARDBC.APPQUERY REMEDY.ARDBC.APPQUERY ksms434:9000 Server-Plugin-Alias: REMEDY.ARDBC.FLASHBOARD.FORM REMEDY.ARDBC.FLASHBOARD.FORM ksms434:9000 Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION REMEDY.ARDBC.SERVER.ADMINISTRATION ksms434:9000 Server-Plugin-Alias: REMEDY.ARF.CAI REMEDY.ARF.CAI ksms434:9000 Server-Plugin-Alias: REMEDY.ARF.CBDATA REMEDY.ARF.CBDATA ksms434:9000 Server-Plugin-Alias: REMEDY.ARF.OMFOBJIE REMEDY.ARF.OMFOBJIE ksms434:9000 Server-Plugin-Alias: REMEDY.ARF.SLASETUP REMEDY.ARF.SLASETUP ksms434:9000 hth, tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Robert Halstead <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 06/08/2007 10:20 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Server Group question We just successfully got our server group up and running. However, we're not seeing the two servers in the Server Ranking form, we're only seeing the one "remprd" server name which happens to be the server group name. We were confused on setting a server-connect-name in the ar.conf when we were reading about it in the documentation. We need a common server-name for the workflow to access remedy correct? but different server-connect-names? I'm a little confuse on how Remedy determines the different servers and how we set it up in the Server Ranking form since we only see one (most likely our fault on configuration). I was wondering if someone, that has a server group running, could send me their ar.conf file so that we could use it as a template for ours and see what we need to change/add to ours so that the Server Ranking form will work. Also, does setting these values in the ar.conf give us our two distinct server names we'll see in the Server Ranking form? Or is that another value someplace else? -- "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed." Robert Halstead ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Server Group question
Robert, We are currently using Server Grouping in a Load Balancing environment. In a Server Group environment, you need to configure the Server-Name parameter to the Server Group Alias. Then there is a Server-Connect-Name which should contain the name of the individual server . Assuming that your Server Group Alias is remprd and your individual servers are remprd1.abc.comand remprd2.abc.com. On remprd1 server's conf file, the additional entries are: Server-Connect-Name: remprd1 Server-Name: remprd (this gets automatically added once you set the Server Name Alias in the Admin tool via the Platform Tab - Step a below) IP-Name: remprd1 IP-Name: remprd1.abc.com Map-IP-Address: (Needed if you are configuring Alert for LB environment) Alert-Ignore-Actual-Client-IP: T (if using Alert) Plugin-Port: You might need to add additional entries for DSO, FTS if applicable. Additionally, From the Admin tool->Server Info, set the following: (a) Server Ports and Queues tab -> Setup a TCP port for AR Server (b) Platform Tab -> Server Name Alias - (c) Advanced Tab -> Server Group Name - and make sure you have set an appropriate value for Check Interval (30 sec is default) (d) Configuration Tab -> check the Server Group Member box Also make sure you map the Server Group alias to the local server name in your hosts file Do verify that both the AR Servers are pointing to the same DB. Restart the AR server Do the same for the 2nd server(remprd2) as well. Make sure you restart Remedy on both servers. Once you do this, you should either see the new records have been created for the 2nd server in the Server Group Ranking form or at the least the 2nd server should show up on the "Server" Menu in the Server Group Ranking form (you should see the invidual servers in the list and not the Server Group Alias) and you can create the records for the second server. Hope that helps. Let me know how it works out. Regards, Magesh On 6/8/07, Robert Halstead <[EMAIL PROTECTED]> wrote: We just successfully got our server group up and running. However, we're not seeing the two servers in the Server Ranking form, we're only seeing the one "remprd" server name which happens to be the server group name. We were confused on setting a server-connect-name in the ar.conf when we were reading about it in the documentation. We need a common server-name for the workflow to access remedy correct? but different server-connect-names? I'm a little confuse on how Remedy determines the different servers and how we set it up in the Server Ranking form since we only see one (most likely our fault on configuration). I was wondering if someone, that has a server group running, could send me their ar.conf file so that we could use it as a template for ours and see what we need to change/add to ours so that the Server Ranking form will work. Also, does setting these values in the ar.conf give us our two distinct server names we'll see in the Server Ranking form? Or is that another value someplace else? -- "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed." Robert Halstead ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Server Group question
We just successfully got our server group up and running. However, we're not seeing the two servers in the Server Ranking form, we're only seeing the one "remprd" server name which happens to be the server group name. We were confused on setting a server-connect-name in the ar.conf when we were reading about it in the documentation. We need a common server-name for the workflow to access remedy correct? but different server-connect-names? I'm a little confuse on how Remedy determines the different servers and how we set it up in the Server Ranking form since we only see one (most likely our fault on configuration). I was wondering if someone, that has a server group running, could send me their ar.conf file so that we could use it as a template for ours and see what we need to change/add to ours so that the Server Ranking form will work. Also, does setting these values in the ar.conf give us our two distinct server names we'll see in the Server Ranking form? Or is that another value someplace else? -- "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed." Robert Halstead ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
