Re: [EXTERNAL] Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9.
I've experienced that as well. Without knowing which version of ARS/ITSM you are running, I would suggest the following (Applies to 7.6.04 SP4) Problem due to IE9/Flash and there are two choices: 1. You can downgrade your Flash to version 10.2 or 2. You can disable the Flash UI rendering in your Mid Tier config.properties file Set these lines to False: arsystem.flash.detect_flashplayer=true arsystem.flash.enable_ui_rendering=true Terry _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: August-21-13 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9. ** Gordon: Yes, we definitely experienced that. Unfortunately, I'm drawing a blank on what we did to address it, but I'm thinking we saw an improvement after having folks tweak their browser settings somehow. Sorry I can't be of more help. L Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank Sent: Wednesday, August 21, 2013 10:09 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9. ** Hello, Has anyone seen this? "Service Desk agents experience delays when opening Templates in Remedy while using IE 9. When using Firefox, there are no delays. Because of Firefox quirkiness, Firefox is not always an option. These delays can be from 5 secs. to 45 secs., which can cause significant delays to the Service Desk agents performance. Templates are created to aid in speeding up the Service Desk agents work, but are not being utilized to the fullest extent because of the delays." Gordon Frank _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9.
IE and Chrome being slow together is an OS issue - probably too little RAM. Or - your IE is a gateway to virus and you are actually a TORRENT site when it is open and not active by the user. Or - something else :) -John On Wed, Aug 21, 2013 at 12:55 PM, Pierson, Shawn < shawn.pier...@energytransfer.com> wrote: > ** > > I have IE9 installed and the Mid Tier is extremely slow. I also have > Chrome installed. However, I just tested this on another user’s PC with > the same image but without installing Chrome, and the Mid Tier is just as > slow. I don’t think Chrome is a factor either way, although I use it to > interact with Remedy since it is a much faster browser (and the #1 browser > used worldwide even though BMC pretends that it doesn’t exist so they don’t > have to support it.) Also, I did a quick Google search to see if there is > much out there on IE becoming slow as a result of Chrome and couldn’t find > much other than a few people asking questions. > > ** ** > > As to the original question, the template functionality is extremely slow, > but that’s because it does a lot of stuff behind the scenes. It also does > a weird union back on itself when you select templates (at least in 7.6.4) > where you can see the same template multiple times if two or more of your > groups have access to the same template, which means it unnecessarily loads > the data multiple times, slowing it down further. That being said, if the > Mid Tier is tuned according to BMC’s whitepapers, it is an acceptable > delay. I guess if you have too many templates you can add some indexes to > the template form to see if that helps. > > ** ** > > Thanks, > > * * > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza > *Sent:* Wednesday, August 21, 2013 12:39 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Service Desk agents experience delays when opening > Templates in Remedy while using Internet Explorer 9. > > ** ** > > ** > > Just because you mentioned you have FireFox users, I thought I might run > by what I think I experience when using multiple browers.. > > ** ** > > When you experience these delays with IE 9, are they users that have > Chrome installed on their devices as well? I recently was told by a > colleague when I bitched about IE 9 & 10 that if you use IE while using > Chrome simultaneously, IE tends to crawl. I then noticed this to be true. > If IE is used when Chrome is not, it tends to work ok but not when Chrome > is used simultaneously – so I have begun to discard IE altogether and just > use Chrome or FireFox because IE basically sucks anyways.. > > ** ** > > Joe > > ** ** > ------ > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Gordon > Frank > *Sent:* Wednesday, August 21, 2013 12:09 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Service Desk agents experience delays when opening Templates > in Remedy while using Internet Explorer 9. > > ** ** > > Hello, > > > > Has anyone seen this? > > > > "Service Desk agents experience delays when opening Templates in Remedy > while > > using IE 9. When using Firefox, there are no delays. Because of Firefox > > > quirkiness, Firefox is not always an option. These delays can be from 5* > *** > > secs. to 45 secs., which can cause significant delays to the Service Desk* > *** > > agents performance. Templates are created to aid in speeding up the > Service > > Desk agents work, but are not being utilized to the fullest extent because > > > of the delays." > > > > Gordon Frank > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: > "Where the Answers Are" and have been for 20 years_ > Private and confidential as detailed > here<http://www.energytransfer.com/mail_disclaimer.aspx>. > If you cannot access hyperlink, please e-mail sender. > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. "Your Business. Your Process." 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9.
Does anyone have an idea what Form and Field to add an index to? Just thinking that someone might be more intimate with the underlying forms and it would save me doing a log. Gordon - Original Message - From: "Joe D'Souza" To: arslist@ARSLIST.ORG Sent: Wednesday, August 21, 2013 2:00:57 PM Subject: Re: Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9. ** I hear you about Chrome. I personally prefer it to IE and Firefox too. I generally use it except during one version of the ARS where Chrome would not display table field column names. It does seem like it might be a indexing problem – it would if you have that many templates (many many thousands.. a few hundreds a templates a table scan would be more efficient..) Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, August 21, 2013 1:55 PM To: arslist@ARSLIST.ORG Subject: Re: Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9. I have IE9 installed and the Mid Tier is extremely slow. I also have Chrome installed. However, I just tested this on another user’s PC with the same image but without installing Chrome, and the Mid Tier is just as slow. I don’t think Chrome is a factor either way, although I use it to interact with Remedy since it is a much faster browser (and the #1 browser used worldwide even though BMC pretends that it doesn’t exist so they don’t have to support it.) Also, I did a quick Google search to see if there is much out there on IE becoming slow as a result of Chrome and couldn’t find much other than a few people asking questions. As to the original question, the template functionality is extremely slow, but that’s because it does a lot of stuff behind the scenes. It also does a weird union back on itself when you select templates (at least in 7.6.4) where you can see the same template multiple times if two or more of your groups have access to the same template, which means it unnecessarily loads the data multiple times, slowing it down further. That being said, if the Mid Tier is tuned according to BMC’s whitepapers, it is an acceptable delay. I guess if you have too many templates you can add some indexes to the template form to see if that helps. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, August 21, 2013 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9. ** Just because you mentioned you have FireFox users, I thought I might run by what I think I experience when using multiple browers.. When you experience these delays with IE 9, are they users that have Chrome installed on their devices as well? I recently was told by a colleague when I bitched about IE 9 & 10 that if you use IE while using Chrome simultaneously, IE tends to crawl. I then noticed this to be true. If IE is used when Chrome is not, it tends to work ok but not when Chrome is used simultaneously – so I have begun to discard IE altogether and just use Chrome or FireFox because IE basically sucks anyways.. Joe From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG ] On Behalf Of Gordon Frank Sent: Wednesday, August 21, 2013 12:09 PM To: arslist@ARSLIST.ORG Subject: Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9. Hello, Has anyone seen this? "Service Desk agents experience delays when opening Templates in Remedy while using IE 9. When using Firefox, there are no delays. Because of Firefox quirkiness, Firefox is not always an option. These delays can be from 5 secs. to 45 secs., which can cause significant delays to the Service Desk agents performance. Templates are created to aid in speeding up the Service Desk agents work, but are not being utilized to the fullest extent because of the delays." Gordon Frank _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here . If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9.
I hear you about Chrome. I personally prefer it to IE and Firefox too. I generally use it except during one version of the ARS where Chrome would not display table field column names. It does seem like it might be a indexing problem - it would if you have that many templates (many many thousands.. a few hundreds a templates a table scan would be more efficient..) Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, August 21, 2013 1:55 PM To: arslist@ARSLIST.ORG Subject: Re: Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9. I have IE9 installed and the Mid Tier is extremely slow. I also have Chrome installed. However, I just tested this on another user's PC with the same image but without installing Chrome, and the Mid Tier is just as slow. I don't think Chrome is a factor either way, although I use it to interact with Remedy since it is a much faster browser (and the #1 browser used worldwide even though BMC pretends that it doesn't exist so they don't have to support it.) Also, I did a quick Google search to see if there is much out there on IE becoming slow as a result of Chrome and couldn't find much other than a few people asking questions. As to the original question, the template functionality is extremely slow, but that's because it does a lot of stuff behind the scenes. It also does a weird union back on itself when you select templates (at least in 7.6.4) where you can see the same template multiple times if two or more of your groups have access to the same template, which means it unnecessarily loads the data multiple times, slowing it down further. That being said, if the Mid Tier is tuned according to BMC's whitepapers, it is an acceptable delay. I guess if you have too many templates you can add some indexes to the template form to see if that helps. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, August 21, 2013 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9. ** Just because you mentioned you have FireFox users, I thought I might run by what I think I experience when using multiple browers.. When you experience these delays with IE 9, are they users that have Chrome installed on their devices as well? I recently was told by a colleague when I bitched about IE 9 & 10 that if you use IE while using Chrome simultaneously, IE tends to crawl. I then noticed this to be true. If IE is used when Chrome is not, it tends to work ok but not when Chrome is used simultaneously - so I have begun to discard IE altogether and just use Chrome or FireFox because IE basically sucks anyways.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank Sent: Wednesday, August 21, 2013 12:09 PM To: arslist@ARSLIST.ORG Subject: Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9. Hello, Has anyone seen this? "Service Desk agents experience delays when opening Templates in Remedy while using IE 9. When using Firefox, there are no delays. Because of Firefox quirkiness, Firefox is not always an option. These delays can be from 5 secs. to 45 secs., which can cause significant delays to the Service Desk agents performance. Templates are created to aid in speeding up the Service Desk agents work, but are not being utilized to the fullest extent because of the delays." Gordon Frank _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here <http://www.energytransfer.com/mail_disclaimer.aspx> . If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9.
I have IE9 installed and the Mid Tier is extremely slow. I also have Chrome installed. However, I just tested this on another user's PC with the same image but without installing Chrome, and the Mid Tier is just as slow. I don't think Chrome is a factor either way, although I use it to interact with Remedy since it is a much faster browser (and the #1 browser used worldwide even though BMC pretends that it doesn't exist so they don't have to support it.) Also, I did a quick Google search to see if there is much out there on IE becoming slow as a result of Chrome and couldn't find much other than a few people asking questions. As to the original question, the template functionality is extremely slow, but that's because it does a lot of stuff behind the scenes. It also does a weird union back on itself when you select templates (at least in 7.6.4) where you can see the same template multiple times if two or more of your groups have access to the same template, which means it unnecessarily loads the data multiple times, slowing it down further. That being said, if the Mid Tier is tuned according to BMC's whitepapers, it is an acceptable delay. I guess if you have too many templates you can add some indexes to the template form to see if that helps. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, August 21, 2013 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9. ** Just because you mentioned you have FireFox users, I thought I might run by what I think I experience when using multiple browers.. When you experience these delays with IE 9, are they users that have Chrome installed on their devices as well? I recently was told by a colleague when I bitched about IE 9 & 10 that if you use IE while using Chrome simultaneously, IE tends to crawl. I then noticed this to be true. If IE is used when Chrome is not, it tends to work ok but not when Chrome is used simultaneously - so I have begun to discard IE altogether and just use Chrome or FireFox because IE basically sucks anyways.. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank Sent: Wednesday, August 21, 2013 12:09 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9. Hello, Has anyone seen this? "Service Desk agents experience delays when opening Templates in Remedy while using IE 9. When using Firefox, there are no delays. Because of Firefox quirkiness, Firefox is not always an option. These delays can be from 5 secs. to 45 secs., which can cause significant delays to the Service Desk agents performance. Templates are created to aid in speeding up the Service Desk agents work, but are not being utilized to the fullest extent because of the delays." Gordon Frank _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9.
Just because you mentioned you have FireFox users, I thought I might run by what I think I experience when using multiple browers.. When you experience these delays with IE 9, are they users that have Chrome installed on their devices as well? I recently was told by a colleague when I bitched about IE 9 & 10 that if you use IE while using Chrome simultaneously, IE tends to crawl. I then noticed this to be true. If IE is used when Chrome is not, it tends to work ok but not when Chrome is used simultaneously - so I have begun to discard IE altogether and just use Chrome or FireFox because IE basically sucks anyways.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank Sent: Wednesday, August 21, 2013 12:09 PM To: arslist@ARSLIST.ORG Subject: Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9. Hello, Has anyone seen this? "Service Desk agents experience delays when opening Templates in Remedy while using IE 9. When using Firefox, there are no delays. Because of Firefox quirkiness, Firefox is not always an option. These delays can be from 5 secs. to 45 secs., which can cause significant delays to the Service Desk agents performance. Templates are created to aid in speeding up the Service Desk agents work, but are not being utilized to the fullest extent because of the delays." Gordon Frank _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: [EXTERNAL] Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9.
Gordon: Yes, we definitely experienced that. Unfortunately, I’m drawing a blank on what we did to address it, but I’m thinking we saw an improvement after having folks tweak their browser settings somehow. Sorry I can’t be of more help. ☹ Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov<mailto:nkst...@sandia.gov> ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank Sent: Wednesday, August 21, 2013 10:09 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9. ** Hello, Has anyone seen this? "Service Desk agents experience delays when opening Templates in Remedy while using IE 9. When using Firefox, there are no delays. Because of Firefox quirkiness, Firefox is not always an option. These delays can be from 5 secs. to 45 secs., which can cause significant delays to the Service Desk agents performance. Templates are created to aid in speeding up the Service Desk agents work, but are not being utilized to the fullest extent because of the delays." Gordon Frank _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9.
Hello, Has anyone seen this? "Service Desk agents experience delays when opening Templates in Remedy while using IE 9. When using Firefox, there are no delays. Because of Firefox quirkiness, Firefox is not always an option. These delays can be from 5 secs. to 45 secs., which can cause significant delays to the Service Desk agents performance. Templates are created to aid in speeding up the Service Desk agents work, but are not being utilized to the fullest extent because of the delays." Gordon Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
