Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Gordon Frank]

I want to thank everyone that responded. I found the problem. The "z2PH
ChangeInfo"  Page Holder has an attribute of Visible. Somehow it got it got
set to False (yeah, that will do it). The problem is it happened when I
wasn't logged on, so there might be a Active Link or Filter touching that
field.

Anyways, it works and Thanks

I owe you all a beer.


On Fri, Sep 11, 2015 at 12:33 PM, Gordon Frank  wrote:

> Did your Role mappings (or the groups that were mapped) change?
> Application states?
> (those are both odd things to have changed, but you never know)
>
> The State of the Application "Remedy Change Management" is Production.
>
> Groups and Roles haven't changed from OOTB I don't believe. What are the
> OOTB settings for these?
>
> On Fri, Sep 11, 2015 at 12:17 PM, Thad Esser  wrote:
>
>> **
>> Did your Role mappings (or the groups that were mapped) change?
>> Application states?
>> (those are both odd things to have changed, but you never know)
>>
>> -Thad
>>
>> On Fri, Sep 11, 2015 at 8:15 AM, Gordon Frank  wrote:
>>
>>> **
>>> All,
>>>
>>> I am working with CHG:Infrastructure Change with several custom Tabs
>>> added to the
>>>
>>> "z2PH ChangeInfo"  Page Holder.
>>>
>>> Everything in the Page Holder disappeared suddenly on both the
>>> web\MidTier client and Thick Client. This was not just the custom fields.
>>> The OOTB Tabs and fields disappeared as well.
>>>
>>> The contents can still be seen in Developers Studio.
>>>
>>> I'm at a loss for how this could have happened.
>>>
>>> Any ideas?
>>>
>>> --
>>>
>>>  [image: Crab]
>>> Gordon M. Frank
>>> ITIL V3 Foundation Certified
>>> Security + Certified
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
>
> --
>
>  [image: Crab]
> Gordon M. Frank
> ITIL V3 Foundation Certified
> Security + Certified
> Mobile: 410-689-9373
>



-- 

 [image: Crab]
Gordon M. Frank
ITIL V3 Foundation Certified
Security + Certified
Mobile: 410-689-9373

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Gordon Frank]

I have flushed cache on browser, midtier and performed a hard cache flush.
Same result.

Thanks for the comeback.

Anyone else want to take a shot at this. I am thinking it might have to do
with overlays in 7.6.4 somehow.

Gordon

On Fri, Sep 11, 2015 at 11:36 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS <lisa.kemes@dla.mil> wrote:

> 1) Flush Cache on Midtier
> 2) Did you change the permissions on the tabs recently?
> 3) Flush your browser cache
>
> Lisa
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
> Sent: Friday, September 11, 2015 11:15 AM
> To: arslist@ARSLIST.ORG
> Subject: Several custom fields disapeared from our CHG:Infrastructure
> Change form
>
> **
> All,
>
> I am working with CHG:Infrastructure Change with several custom Tabs added
> to the
>
> "z2PH ChangeInfo"  Page Holder.
>
> Everything in the Page Holder disappeared suddenly on both the web\MidTier
> client and Thick Client. This was not just the custom fields. The OOTB Tabs
> and fields disappeared as well.
>
> The contents can still be seen in Developers Studio.
>
> I'm at a loss for how this could have happened.
>
> Any ideas?
>
>
> --
>
>
>  Crab
>
> Gordon M. Frank
> ITIL V3 Foundation Certified
> Security + Certified
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>



-- 

 [image: Crab]
Gordon M. Frank
ITIL V3 Foundation Certified
Security + Certified
Mobile: 410-689-9373

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Gordon Frank]

Did your Role mappings (or the groups that were mapped) change?
Application states?
(those are both odd things to have changed, but you never know)

The State of the Application "Remedy Change Management" is Production.

Groups and Roles haven't changed from OOTB I don't believe. What are the
OOTB settings for these?

On Fri, Sep 11, 2015 at 12:17 PM, Thad Esser  wrote:

> **
> Did your Role mappings (or the groups that were mapped) change?
> Application states?
> (those are both odd things to have changed, but you never know)
>
> -Thad
>
> On Fri, Sep 11, 2015 at 8:15 AM, Gordon Frank  wrote:
>
>> **
>> All,
>>
>> I am working with CHG:Infrastructure Change with several custom Tabs
>> added to the
>>
>> "z2PH ChangeInfo"  Page Holder.
>>
>> Everything in the Page Holder disappeared suddenly on both the
>> web\MidTier client and Thick Client. This was not just the custom fields.
>> The OOTB Tabs and fields disappeared as well.
>>
>> The contents can still be seen in Developers Studio.
>>
>> I'm at a loss for how this could have happened.
>>
>> Any ideas?
>>
>> --
>>
>>  [image: Crab]
>> Gordon M. Frank
>> ITIL V3 Foundation Certified
>> Security + Certified
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 

 [image: Crab]
Gordon M. Frank
ITIL V3 Foundation Certified
Security + Certified
Mobile: 410-689-9373

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Gordon Frank]

If you are server grouped make sure when viewing from the "thick client"
you are logged into your primary server - definition cache interval may not
have taken place yet for secondary servers.

We are not server grouped and I mainly use the "thick client"
for convenience sometimes (Ctrl-T still works). We only have one DB server
(UNIX based), one Application Server (Windows based) and one MidTier server
(Windows based)

Thanks for the comeback

On Fri, Sep 11, 2015 at 11:40 AM, Brian Stone  wrote:

> If you are server grouped make sure when viewing from the "thick client"
> you are logged into your primary server - definition cache interval may not
> have taken place yet for secondary servers.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>



-- 

 [image: Crab]
Gordon M. Frank
ITIL V3 Foundation Certified
Security + Certified
Mobile: 410-689-9373

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Gordon Frank]

What permissions did you set on the new z2PH ChangeInfo"  Page Holder. ?

General Access and Public

On Fri, Sep 11, 2015 at 12:21 PM, Fannin, Teresa S. <
teresa.s.fan...@accenturefederal.com> wrote:

> **
>
> Thad,
>
> What permissions did you set on the new z2PH ChangeInfo"  Page Holder. ?
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Thad Esser
> *Sent:* Friday, September 11, 2015 11:17 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Several custom fields disapeared from our
> CHG:Infrastructure Change form
>
>
>
> **
>
> Did your Role mappings (or the groups that were mapped) change?
> Application states?
>
> (those are both odd things to have changed, but you never know)
>
>
>
> -Thad
>
>
>
> On Fri, Sep 11, 2015 at 8:15 AM, Gordon Frank <gjj...@gmail.com> wrote:
>
> **
>
> All,
>
>
>
> I am working with CHG:Infrastructure Change with several custom Tabs added
> to the
>
>
>
> "z2PH ChangeInfo"  Page Holder.
>
>
>
> Everything in the Page Holder disappeared suddenly on both the web\MidTier
> client and Thick Client. This was not just the custom fields. The OOTB Tabs
> and fields disappeared as well.
>
>
>
> The contents can still be seen in Developers Studio.
>
>
>
> I'm at a loss for how this could have happened.
>
>
>
> Any ideas?
>
>
>
> --
>
>  [image: Crab]
>
> Gordon M. Frank
> ITIL V3 Foundation Certified
>
> Security + Certified
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 

 [image: Crab]
Gordon M. Frank
ITIL V3 Foundation Certified
Security + Certified
Mobile: 410-689-9373

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Gordon Frank]

Can you see the tabs in the thick client when using a Remedy Admin account?

No, the Tabs and fields are hidden as well

Thanks for the comeback!

On Fri, Sep 11, 2015 at 11:56 AM, JD Hood  wrote:

> **
> Web client usually doesn't suddenly change from login to login, unless the
> mid tier updates it's cache, so that's a head scratcher.
>
> The thick client *can* respond to sudden changes... Can you see the tabs
> in the thick client when using a Remedy Admin account? Perhaps the
> permissions (tabs, workflow) need to be verified?
>
> That's the first thing that comes to mind.
>
> Good luck with it!
> -JDHood
>
> On Fri, Sep 11, 2015 at 11:15 AM, Gordon Frank  wrote:
>
>> **
>> All,
>>
>> I am working with CHG:Infrastructure Change with several custom Tabs
>> added to the
>>
>> "z2PH ChangeInfo"  Page Holder.
>>
>> Everything in the Page Holder disappeared suddenly on both the
>> web\MidTier client and Thick Client. This was not just the custom fields.
>> The OOTB Tabs and fields disappeared as well.
>>
>> The contents can still be seen in Developers Studio.
>>
>> I'm at a loss for how this could have happened.
>>
>> Any ideas?
>>
>> --
>>
>>  [image: Crab]
>> Gordon M. Frank
>> ITIL V3 Foundation Certified
>> Security + Certified
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 

 [image: Crab]
Gordon M. Frank
ITIL V3 Foundation Certified
Security + Certified
Mobile: 410-689-9373

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Fannin, Teresa S.]

Thad,
What permissions did you set on the new z2PH ChangeInfo"  Page Holder. ?


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: Friday, September 11, 2015 11:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Several custom fields disapeared from our CHG:Infrastructure 
Change form

**
Did your Role mappings (or the groups that were mapped) change?  Application 
states?
(those are both odd things to have changed, but you never know)

-Thad

On Fri, Sep 11, 2015 at 8:15 AM, Gordon Frank 
<gjj...@gmail.com<mailto:gjj...@gmail.com>> wrote:
**
All,

I am working with CHG:Infrastructure Change with several custom Tabs added to 
the

"z2PH ChangeInfo"  Page Holder.

Everything in the Page Holder disappeared suddenly on both the web\MidTier 
client and Thick Client. This was not just the custom fields. The OOTB Tabs and 
fields disappeared as well.

The contents can still be seen in Developers Studio.

I'm at a loss for how this could have happened.

Any ideas?

--

 [Crab]
Gordon M. Frank
ITIL V3 Foundation Certified
Security + Certified
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Several custom fields disapeared from our CHG:Infrastructure Change form

[Gordon Frank]

All,

I am working with CHG:Infrastructure Change with several custom Tabs added
to the

"z2PH ChangeInfo"  Page Holder.

Everything in the Page Holder disappeared suddenly on both the web\MidTier
client and Thick Client. This was not just the custom fields. The OOTB Tabs
and fields disappeared as well.

The contents can still be seen in Developers Studio.

I'm at a loss for how this could have happened.

Any ideas?

-- 

 [image: Crab]
Gordon M. Frank
ITIL V3 Foundation Certified
Security + Certified

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

1) Flush Cache on Midtier
2) Did you change the permissions on the tabs recently?
3) Flush your browser cache

Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
Sent: Friday, September 11, 2015 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Several custom fields disapeared from our CHG:Infrastructure Change 
form

** 
All,

I am working with CHG:Infrastructure Change with several custom Tabs added to 
the 

"z2PH ChangeInfo"  Page Holder.

Everything in the Page Holder disappeared suddenly on both the web\MidTier 
client and Thick Client. This was not just the custom fields. The OOTB Tabs and 
fields disappeared as well.

The contents can still be seen in Developers Studio. 

I'm at a loss for how this could have happened. 

Any ideas?


-- 


 Crab

Gordon M. Frank
ITIL V3 Foundation Certified
Security + Certified

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Brian Stone]

If you are server grouped make sure when viewing from the "thick client" you 
are logged into your primary server - definition cache interval may not have 
taken place yet for secondary servers.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[JD Hood]

Web client usually doesn't suddenly change from login to login, unless the
mid tier updates it's cache, so that's a head scratcher.

The thick client *can* respond to sudden changes... Can you see the tabs in
the thick client when using a Remedy Admin account? Perhaps the permissions
(tabs, workflow) need to be verified?

That's the first thing that comes to mind.

Good luck with it!
-JDHood

On Fri, Sep 11, 2015 at 11:15 AM, Gordon Frank  wrote:

> **
> All,
>
> I am working with CHG:Infrastructure Change with several custom Tabs added
> to the
>
> "z2PH ChangeInfo"  Page Holder.
>
> Everything in the Page Holder disappeared suddenly on both the web\MidTier
> client and Thick Client. This was not just the custom fields. The OOTB Tabs
> and fields disappeared as well.
>
> The contents can still be seen in Developers Studio.
>
> I'm at a loss for how this could have happened.
>
> Any ideas?
>
> --
>
>  [image: Crab]
> Gordon M. Frank
> ITIL V3 Foundation Certified
> Security + Certified
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Thad Esser]

Did your Role mappings (or the groups that were mapped) change?
Application states?
(those are both odd things to have changed, but you never know)

-Thad

On Fri, Sep 11, 2015 at 8:15 AM, Gordon Frank  wrote:

> **
> All,
>
> I am working with CHG:Infrastructure Change with several custom Tabs added
> to the
>
> "z2PH ChangeInfo"  Page Holder.
>
> Everything in the Page Holder disappeared suddenly on both the web\MidTier
> client and Thick Client. This was not just the custom fields. The OOTB Tabs
> and fields disappeared as well.
>
> The contents can still be seen in Developers Studio.
>
> I'm at a loss for how this could have happened.
>
> Any ideas?
>
> --
>
>  [image: Crab]
> Gordon M. Frank
> ITIL V3 Foundation Certified
> Security + Certified
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"