Strange behavior - Mid Tier related..
We are on ARS 7.6.03 (Mid-Tier of the same version) and basically an all round windows shop.. The IE versions on our clients is 7.0.5730.13. This happens on only a few of our clients and we haven’t able to isolate the difference that may be causing this problem. Strictly speaking, all of our clients are supposed to be identical in terms of versions, settings etc. There shouldn’t really be a difference on any of them. However on some of the clients, when the user double clicks on an entry from the Overview Console, the new window opens only for a brief fraction of a second and shuts down. There is no error or warning on why it shuts itself down – it just does. There is nothing written to the event log. However on the clients that this behavior manifests, if the user holds down the CTRL key and then double clicks the entry, the new window opens and stays open – no problems.. Any of you’ll have experienced this and found a fix for it? Apparently we had opened a ticket with BMC Support, who could not find a fix for this as they were not able to get to the cause of the problem and that ticket was closed unresolved. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Strange behavior - Mid Tier related..
Joe, I’m assuming that you have done a cache clear and such on the affected machines and no difference? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 06, 2012 10:10 AM To: arslist@ARSLIST.ORG Subject: Strange behavior - Mid Tier related.. ** We are on ARS 7.6.03 (Mid-Tier of the same version) and basically an all round windows shop.. The IE versions on our clients is 7.0.5730.13. This happens on only a few of our clients and we haven’t able to isolate the difference that may be causing this problem. Strictly speaking, all of our clients are supposed to be identical in terms of versions, settings etc. There shouldn’t really be a difference on any of them. However on some of the clients, when the user double clicks on an entry from the Overview Console, the new window opens only for a brief fraction of a second and shuts down. There is no error or warning on why it shuts itself down – it just does. There is nothing written to the event log. However on the clients that this behavior manifests, if the user holds down the CTRL key and then double clicks the entry, the new window opens and stays open – no problems.. Any of you’ll have experienced this and found a fix for it? Apparently we had opened a ticket with BMC Support, who could not find a fix for this as they were not able to get to the cause of the problem and that ticket was closed unresolved. Joe _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Strange behavior - Mid Tier related..
Yup... List of things already done.. 1) Cache cleared on local browsers 2) Compared browsers Advanced Settings 3) Compared other browser settings (pop ups, security, etc.) 4) Checked the PC’s Event Viewer for any possible errors and found none. Everything seems to check out.. Joe From: LJ LongWing Sent: Tuesday, March 06, 2012 12:34 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** Joe, I’m assuming that you have done a cache clear and such on the affected machines and no difference? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 06, 2012 10:10 AM To: arslist@ARSLIST.ORG Subject: Strange behavior - Mid Tier related.. ** We are on ARS 7.6.03 (Mid-Tier of the same version) and basically an all round windows shop.. The IE versions on our clients is 7.0.5730.13. This happens on only a few of our clients and we haven’t able to isolate the difference that may be causing this problem. Strictly speaking, all of our clients are supposed to be identical in terms of versions, settings etc. There shouldn’t really be a difference on any of them. However on some of the clients, when the user double clicks on an entry from the Overview Console, the new window opens only for a brief fraction of a second and shuts down. There is no error or warning on why it shuts itself down – it just does. There is nothing written to the event log. However on the clients that this behavior manifests, if the user holds down the CTRL key and then double clicks the entry, the new window opens and stays open – no problems.. Any of you’ll have experienced this and found a fix for it? Apparently we had opened a ticket with BMC Support, who could not find a fix for this as they were not able to get to the cause of the problem and that ticket was closed unresolved. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Strange behavior - Mid Tier related..
Browser plugins can also wreak havoc on browser behavior. You may try checking, and possibly disabling, all the browser plugins on the machines that have issues and see if that fixes things. Axton Grams On Tue, Mar 6, 2012 at 11:44 AM, Joe Martin D'Souza jdso...@shyle.net wrote: ** Yup... List of things already done.. 1) Cache cleared on local browsers 2) Compared browsers Advanced Settings 3) Compared other browser settings (pop ups, security, etc.) 4) Checked the PC’s Event Viewer for any possible errors and found none. Everything seems to check out.. Joe From: LJ LongWing Sent: Tuesday, March 06, 2012 12:34 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** Joe, I’m assuming that you have done a cache clear and such on the affected machines and no difference? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 06, 2012 10:10 AM To: arslist@ARSLIST.ORG Subject: Strange behavior - Mid Tier related.. ** We are on ARS 7.6.03 (Mid-Tier of the same version) and basically an all round windows shop.. The IE versions on our clients is 7.0.5730.13. This happens on only a few of our clients and we haven’t able to isolate the difference that may be causing this problem. Strictly speaking, all of our clients are supposed to be identical in terms of versions, settings etc. There shouldn’t really be a difference on any of them. However on some of the clients, when the user double clicks on an entry from the Overview Console, the new window opens only for a brief fraction of a second and shuts down. There is no error or warning on why it shuts itself down – it just does. There is nothing written to the event log. However on the clients that this behavior manifests, if the user holds down the CTRL key and then double clicks the entry, the new window opens and stays open – no problems.. Any of you’ll have experienced this and found a fix for it? Apparently we had opened a ticket with BMC Support, who could not find a fix for this as they were not able to get to the cause of the problem and that ticket was closed unresolved. Joe _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Strange behavior - Mid Tier related..
Did you try installing a different browser may be firefox and see if it is just related to IE or across the board. I had this complaint before but that user was using google toolbar and he has to manually disable popup blocker from the google tool bar apart from IE settings. But since you already mentioned you compared browsers already with other clients I guess this might not be the cause. On Tuesday, March 6, 2012 11:10:09 AM UTC-6, Joe Martin D'Souza wrote: ** We are on ARS 7.6.03 (Mid-Tier of the same version) and basically an all round windows shop.. The IE versions on our clients is 7.0.5730.13. This happens on only a few of our clients and we haven’t able to isolate the difference that may be causing this problem. Strictly speaking, all of our clients are supposed to be identical in terms of versions, settings etc. There shouldn’t really be a difference on any of them. However on some of the clients, when the user double clicks on an entry from the Overview Console, the new window opens only for a brief fraction of a second and shuts down. There is no error or warning on why it shuts itself down – it just does. There is nothing written to the event log. However on the clients that this behavior manifests, if the user holds down the CTRL key and then double clicks the entry, the new window opens and stays open – no problems.. Any of you’ll have experienced this and found a fix for it? Apparently we had opened a ticket with BMC Support, who could not find a fix for this as they were not able to get to the cause of the problem and that ticket was closed unresolved. Joe _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Strange behavior - Mid Tier related..
Are you running best practice views or classic? It could be related to pop up blockers. Sent from my iPhone On Mar 6, 2012, at 12:22 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** We are on ARS 7.6.03 (Mid-Tier of the same version) and basically an all round windows shop.. The IE versions on our clients is 7.0.5730.13. This happens on only a few of our clients and we haven’t able to isolate the difference that may be causing this problem. Strictly speaking, all of our clients are supposed to be identical in terms of versions, settings etc. There shouldn’t really be a difference on any of them. However on some of the clients, when the user double clicks on an entry from the Overview Console, the new window opens only for a brief fraction of a second and shuts down. There is no error or warning on why it shuts itself down – it just does. There is nothing written to the event log. However on the clients that this behavior manifests, if the user holds down the CTRL key and then double clicks the entry, the new window opens and stays open – no problems.. Any of you’ll have experienced this and found a fix for it? Apparently we had opened a ticket with BMC Support, who could not find a fix for this as they were not able to get to the cause of the problem and that ticket was closed unresolved. Joe _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Strange behavior - Mid Tier related..
Ok….trying to help you with this…. Ctrl-Click in IE gives you an ‘open in new tab’ functionality ‘explicitly’…..so….based on other comments, it does sound like it may be a popup blocker of some sort that’s killing the window…I know several toolbars have that ability….any toolbars installed? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 06, 2012 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** Yup... List of things already done.. 1) Cache cleared on local browsers 2) Compared browsers Advanced Settings 3) Compared other browser settings (pop ups, security, etc.) 4) Checked the PC’s Event Viewer for any possible errors and found none. Everything seems to check out.. Joe From: LJ LongWing mailto:lj.longw...@gmail.com Sent: Tuesday, March 06, 2012 12:34 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** Joe, I’m assuming that you have done a cache clear and such on the affected machines and no difference? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 06, 2012 10:10 AM To: arslist@ARSLIST.ORG Subject: Strange behavior - Mid Tier related.. ** We are on ARS 7.6.03 (Mid-Tier of the same version) and basically an all round windows shop.. The IE versions on our clients is 7.0.5730.13. This happens on only a few of our clients and we haven’t able to isolate the difference that may be causing this problem. Strictly speaking, all of our clients are supposed to be identical in terms of versions, settings etc. There shouldn’t really be a difference on any of them. However on some of the clients, when the user double clicks on an entry from the Overview Console, the new window opens only for a brief fraction of a second and shuts down. There is no error or warning on why it shuts itself down – it just does. There is nothing written to the event log. However on the clients that this behavior manifests, if the user holds down the CTRL key and then double clicks the entry, the new window opens and stays open – no problems.. Any of you’ll have experienced this and found a fix for it? Apparently we had opened a ticket with BMC Support, who could not find a fix for this as they were not able to get to the cause of the problem and that ticket was closed unresolved. Joe _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Strange behavior - Mid Tier related..
Axton, Pat, You guys were right on the money about the plugins being the issue! Turned out to be one of the Google addon called Google Toolbar and it now works! The other 2 Google addons Google Toolbar Helper Google Toolbar Notifier BHO does not impact my machine.. I’ll need to pass this information to the others that have this problem and hopefully this should resolve their problems too! Thank you so much for this information!! Joe From: patchsk Sent: Tuesday, March 06, 2012 12:53 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** Did you try installing a different browser may be firefox and see if it is just related to IE or across the board. I had this complaint before but that user was using google toolbar and he has to manually disable popup blocker from the google tool bar apart from IE settings. But since you already mentioned you compared browsers already with other clients I guess this might not be the cause. On Tuesday, March 6, 2012 11:10:09 AM UTC-6, Joe Martin D'Souza wrote: ** We are on ARS 7.6.03 (Mid-Tier of the same version) and basically an all round windows shop.. The IE versions on our clients is 7.0.5730.13. This happens on only a few of our clients and we haven’t able to isolate the difference that may be causing this problem. Strictly speaking, all of our clients are supposed to be identical in terms of versions, settings etc. There shouldn’t really be a difference on any of them. However on some of the clients, when the user double clicks on an entry from the Overview Console, the new window opens only for a brief fraction of a second and shuts down. There is no error or warning on why it shuts itself down – it just does. There is nothing written to the event log. However on the clients that this behavior manifests, if the user holds down the CTRL key and then double clicks the entry, the new window opens and stays open – no problems.. Any of you’ll have experienced this and found a fix for it? Apparently we had opened a ticket with BMC Support, who could not find a fix for this as they were not able to get to the cause of the problem and that ticket was closed unresolved. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Strange behavior - Mid Tier related..
Initially I thought it was pop-up blockers too – but considering it wasn’t a popup but a new window I had my doubts... It was the plugins as Axton and Pat pointed out.. Thank you all for sharing your thoughts experiences.. Appreciate it.. Learnt one more thing today! Joe From: LJ LongWing Sent: Tuesday, March 06, 2012 1:11 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** Ok….trying to help you with this…. Ctrl-Click in IE gives you an ‘open in new tab’ functionality ‘explicitly’…..so….based on other comments, it does sound like it may be a popup blocker of some sort that’s killing the window…I know several toolbars have that ability….any toolbars installed? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 06, 2012 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** Yup... List of things already done.. 1) Cache cleared on local browsers 2) Compared browsers Advanced Settings 3) Compared other browser settings (pop ups, security, etc.) 4) Checked the PC’s Event Viewer for any possible errors and found none. Everything seems to check out.. Joe From: LJ LongWing Sent: Tuesday, March 06, 2012 12:34 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** Joe, I’m assuming that you have done a cache clear and such on the affected machines and no difference? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 06, 2012 10:10 AM To: arslist@ARSLIST.ORG Subject: Strange behavior - Mid Tier related.. ** We are on ARS 7.6.03 (Mid-Tier of the same version) and basically an all round windows shop.. The IE versions on our clients is 7.0.5730.13. This happens on only a few of our clients and we haven’t able to isolate the difference that may be causing this problem. Strictly speaking, all of our clients are supposed to be identical in terms of versions, settings etc. There shouldn’t really be a difference on any of them. However on some of the clients, when the user double clicks on an entry from the Overview Console, the new window opens only for a brief fraction of a second and shuts down. There is no error or warning on why it shuts itself down – it just does. There is nothing written to the event log. However on the clients that this behavior manifests, if the user holds down the CTRL key and then double clicks the entry, the new window opens and stays open – no problems.. Any of you’ll have experienced this and found a fix for it? Apparently we had opened a ticket with BMC Support, who could not find a fix for this as they were not able to get to the cause of the problem and that ticket was closed unresolved. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Strange behavior - Mid Tier related..
And them my though... BMC closed the case because they couldn't find the root cause. In one hour a lot of people guided you in the right direction. But BMC's support team wasn't able to solve it Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Tue, Mar 6, 2012 at 19:22, Joe Martin D'Souza jdso...@shyle.net wrote: ** Initially I thought it was pop-up blockers too – but considering it wasn’t a popup but a new window I had my doubts... It was the plugins as Axton and Pat pointed out.. Thank you all for sharing your thoughts experiences.. Appreciate it.. Learnt one more thing today! Joe *From:* LJ LongWing lj.longw...@gmail.com *Sent:* Tuesday, March 06, 2012 1:11 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Strange behavior - Mid Tier related.. ** Ok….trying to help you with this…. Ctrl-Click in IE gives you an ‘open in new tab’ functionality ‘explicitly’…..so….based on other comments, it does sound like it may be a popup blocker of some sort that’s killing the window…I know several toolbars have that ability….any toolbars installed? *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe Martin D'Souza *Sent:* Tuesday, March 06, 2012 10:44 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Strange behavior - Mid Tier related.. ** Yup... List of things already done.. 1) Cache cleared on local browsers 2) Compared browsers Advanced Settings 3) Compared other browser settings (pop ups, security, etc.) 4) Checked the PC’s Event Viewer for any possible errors and found none.** ** Everything seems to check out.. Joe *From:* LJ LongWing lj.longw...@gmail.com *Sent:* Tuesday, March 06, 2012 12:34 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Strange behavior - Mid Tier related.. ** Joe, I’m assuming that you have done a cache clear and such on the affected machines and no difference? *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe Martin D'Souza *Sent:* Tuesday, March 06, 2012 10:10 AM *To:* arslist@ARSLIST.ORG *Subject:* Strange behavior - Mid Tier related.. ** We are on ARS 7.6.03 (Mid-Tier of the same version) and basically an all round windows shop.. The IE versions on our clients is 7.0.5730.13. This happens on only a few of our clients and we haven’t able to isolate the difference that may be causing this problem. Strictly speaking, all of our clients are supposed to be identical in terms of versions, settings etc. There shouldn’t really be a difference on any of them. However on some of the clients, when the user double clicks on an entry from the Overview Console, the new window opens only for a brief fraction of a second and shuts down. There is no error or warning on why it shuts itself down – it just does. There is nothing written to the event log. However on the clients that this behavior manifests, if the user holds down the CTRL key and then double clicks the entry, the new window opens and stays open – no problems.. Any of you’ll have experienced this and found a fix for it? Apparently we had opened a ticket with BMC Support, who could not find a fix for this as they were not able to get to the cause of the problem and that ticket was closed unresolved. Joe _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image003.jpgimage004.jpgimage002.jpgimage001.jpg
Re: Strange behavior - Mid Tier related..
To their credit, it wasn’t any of their applications problem :-). Its what they claimed when they closed the ticket saying they have ruled out everything from the application end and it has nothing to do with their application and we would need to check our environment – which in a way, in this case turned out to be true.. The faster response time on this list is what made it my favorite resource over these years .. Joe From: Jose Huerta Sent: Tuesday, March 06, 2012 2:44 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** And them my though... BMC closed the case because they couldn't find the root cause. In one hour a lot of people guided you in the right direction. But BMC's support team wasn't able to solve it Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Tue, Mar 6, 2012 at 19:22, Joe Martin D'Souza jdso...@shyle.net wrote: ** Initially I thought it was pop-up blockers too – but considering it wasn’t a popup but a new window I had my doubts... It was the plugins as Axton and Pat pointed out.. Thank you all for sharing your thoughts experiences.. Appreciate it.. Learnt one more thing today! Joe From: LJ LongWing Sent: Tuesday, March 06, 2012 1:11 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** Ok….trying to help you with this…. Ctrl-Click in IE gives you an ‘open in new tab’ functionality ‘explicitly’…..so….based on other comments, it does sound like it may be a popup blocker of some sort that’s killing the window…I know several toolbars have that ability….any toolbars installed? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 06, 2012 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** Yup... List of things already done.. 1) Cache cleared on local browsers 2) Compared browsers Advanced Settings 3) Compared other browser settings (pop ups, security, etc.) 4) Checked the PC’s Event Viewer for any possible errors and found none. Everything seems to check out.. Joe From: LJ LongWing Sent: Tuesday, March 06, 2012 12:34 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** Joe, I’m assuming that you have done a cache clear and such on the affected machines and no difference? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 06, 2012 10:10 AM To: arslist@ARSLIST.ORG Subject: Strange behavior - Mid Tier related.. ** We are on ARS 7.6.03 (Mid-Tier of the same version) and basically an all round windows shop.. The IE versions on our clients is 7.0.5730.13. This happens on only a few of our clients and we haven’t able to isolate the difference that may be causing this problem. Strictly speaking, all of our clients are supposed to be identical in terms of versions, settings etc. There shouldn’t really be a difference on any of them. However on some of the clients, when the user double clicks on an entry from the Overview Console, the new window opens only for a brief fraction of a second and shuts down. There is no error or warning on why it shuts itself down – it just does. There is nothing written to the event log. However on the clients that this behavior manifests, if the user holds down the CTRL key and then double clicks the entry, the new window opens and stays open – no problems.. Any of you’ll have experienced this and found a fix for it? Apparently we had opened a ticket with BMC Support, who could not find a fix for this as they were not able to get to the cause of the problem and that ticket was closed unresolved. Joe _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE
Re: Strange behavior - Mid Tier related..
While I agree with and understand their position…I feel that it’s very short sighted of them. I’ve had problems in my environment that come to me because the user is using my application while it occurs…but just because it’s not my application’s fault it’s happening, I still consider it my responsibility to fix it because my application is affected by the problem….it’s in my best interest to fix it or the company could decide ‘there are too many problems with that app, lets replace it’…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 06, 2012 2:02 PM To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** To their credit, it wasn’t any of their applications problem :-). Its what they claimed when they closed the ticket saying they have ruled out everything from the application end and it has nothing to do with their application and we would need to check our environment – which in a way, in this case turned out to be true.. The faster response time on this list is what made it my favorite resource over these years .. Joe From: Jose Huerta mailto:jose.hue...@sm2baleares.es Sent: Tuesday, March 06, 2012 2:44 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** And them my though... BMC closed the case because they couldn't find the root cause. In one hour a lot of people guided you in the right direction. But BMC's support team wasn't able to solve it Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Tue, Mar 6, 2012 at 19:22, Joe Martin D'Souza jdso...@shyle.net wrote: ** Initially I thought it was pop-up blockers too – but considering it wasn’t a popup but a new window I had my doubts... It was the plugins as Axton and Pat pointed out.. Thank you all for sharing your thoughts experiences.. Appreciate it.. Learnt one more thing today! Joe From: LJ LongWing mailto:lj.longw...@gmail.com Sent: Tuesday, March 06, 2012 1:11 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** Ok….trying to help you with this…. Ctrl-Click in IE gives you an ‘open in new tab’ functionality ‘explicitly’…..so….based on other comments, it does sound like it may be a popup blocker of some sort that’s killing the window…I know several toolbars have that ability….any toolbars installed? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 06, 2012 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** Yup... List of things already done.. 1) Cache cleared on local browsers 2) Compared browsers Advanced Settings 3) Compared other browser settings (pop ups, security, etc.) 4) Checked the PC’s Event Viewer for any possible errors and found none. Everything seems to check out.. Joe From: LJ LongWing mailto:lj.longw...@gmail.com Sent: Tuesday, March 06, 2012 12:34 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** Joe, I’m assuming that you have done a cache clear and such on the affected machines and no difference? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 06, 2012 10:10 AM To: arslist@ARSLIST.ORG Subject: Strange behavior - Mid Tier related.. ** We are on ARS 7.6.03 (Mid-Tier of the same version) and basically an all round windows shop.. The IE versions on our clients is 7.0.5730.13. This happens on only a few of our clients and we haven’t able to isolate the difference that may be causing this problem. Strictly speaking, all of our clients are supposed to be identical in terms of versions, settings etc. There shouldn’t really be a difference on any of them. However on some of the clients, when the user
Re: Strange behavior - Mid Tier related..
How many IE with google toolbar do exist? I can't believe that they haven't the problem documented as a known error. That's my point. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Tue, Mar 6, 2012 at 22:11, LJ LongWing lj.longw...@gmail.com wrote: ** While I agree with and understand their position…I feel that it’s very short sighted of them. I’ve had problems in my environment that come to me because the user is using my application while it occurs…but just because it’s not my application’s fault it’s happening, I still consider it my responsibility to fix it because my application is affected by the problem….it’s in my best interest to fix it or the company could decide ‘there are too many problems with that app, lets replace it’…. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe Martin D'Souza *Sent:* Tuesday, March 06, 2012 2:02 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Strange behavior - Mid Tier related.. ** ** ** To their credit, it wasn’t any of their applications problem :-). Its what they claimed when they closed the ticket saying they have ruled out everything from the application end and it has nothing to do with their application and we would need to check our environment – which in a way, in this case turned out to be true.. The faster response time on this list is what made it my favorite resource over these years .. Joe *From:* Jose Huerta jose.hue...@sm2baleares.es *Sent:* Tuesday, March 06, 2012 2:44 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Strange behavior - Mid Tier related.. ** And them my though... BMC closed the case because they couldn't find the root cause. In one hour a lot of people guided you in the right direction. But BMC's support team wasn't able to solve it Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Tue, Mar 6, 2012 at 19:22, Joe Martin D'Souza jdso...@shyle.net wrote: ** Initially I thought it was pop-up blockers too – but considering it wasn’t a popup but a new window I had my doubts... It was the plugins as Axton and Pat pointed out.. Thank you all for sharing your thoughts experiences.. Appreciate it..*** * Learnt one more thing today! Joe *From:* LJ LongWing lj.longw...@gmail.com *Sent:* Tuesday, March 06, 2012 1:11 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Strange behavior - Mid Tier related.. ** Ok….trying to help you with this…. Ctrl-Click in IE gives you an ‘open in new tab’ functionality ‘explicitly’…..so….based on other comments, it does sound like it may be a popup blocker of some sort that’s killing the window…I know several toolbars have that ability….any toolbars installed? *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe Martin D'Souza *Sent:* Tuesday, March 06, 2012 10:44 AM *To:* arslist
Re: Strange behavior - Mid Tier related..
@ LJ : That’s what I try to do too. I wasn’t here with this company at the time that this problem was reported so – again to BMC Supports credit, here is the history.. They were willing to keep the ticket open. Its our users that were not being very responsive when BMC Support was available to check out the problem. Our administrators (after a period of over 4 weeks) getting tired of waiting for our users to respond and be available for the problem to be evaluated by BMC, asked BMC to close the ticket.. That is what I just heard when I asked about the history of this problem here at this site. So I was wrong when I assumed that it was BMC that closed the ticket.. It wasn’t them. @ Jose: I agree with you Jose.. If this seems to be as common a problem as it appears to be where I got a accurate solution from this list in under 5 minutes or so from reporting it to you’ll, then they should have encounter this problem in their tests where a tool like Google Toolbar is common in many environments these days. By now there should have been a fix to it and not the workaround of having to disable the toolbar. And its not even documented as a known problem which should have been a start to begin the whole process with.. That toolbar could probably be a useful tool to some.. Joe From: LJ LongWing Sent: Tuesday, March 06, 2012 4:11 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** While I agree with and understand their position…I feel that it’s very short sighted of them. I’ve had problems in my environment that come to me because the user is using my application while it occurs…but just because it’s not my application’s fault it’s happening, I still consider it my responsibility to fix it because my application is affected by the problem….it’s in my best interest to fix it or the company could decide ‘there are too many problems with that app, lets replace it’…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 06, 2012 2:02 PM To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** To their credit, it wasn’t any of their applications problem :-). Its what they claimed when they closed the ticket saying they have ruled out everything from the application end and it has nothing to do with their application and we would need to check our environment – which in a way, in this case turned out to be true.. The faster response time on this list is what made it my favorite resource over these years .. Joe From: Jose Huerta Sent: Tuesday, March 06, 2012 2:44 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** And them my though... BMC closed the case because they couldn't find the root cause. In one hour a lot of people guided you in the right direction. But BMC's support team wasn't able to solve it Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Tue, Mar 6, 2012 at 19:22, Joe Martin D'Souza jdso...@shyle.net wrote: ** Initially I thought it was pop-up blockers too – but considering it wasn’t a popup but a new window I had my doubts... It was the plugins as Axton and Pat pointed out.. Thank you all for sharing your thoughts experiences.. Appreciate it.. Learnt one more thing today! Joe From: LJ LongWing Sent: Tuesday, March 06, 2012 1:11 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** Ok….trying to help you with this…. Ctrl-Click in IE gives you an ‘open in new tab’ functionality ‘explicitly’…..so….based on other comments, it does sound like it may be a popup blocker of some sort that’s killing the window…I know several toolbars have that ability….any toolbars installed? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 06, 2012 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** Yup... List of things
Re: Strange behavior - Mid Tier related..
I’ll say that it’s encouraging that BMC didn’t just ‘drop it’ J…regarding a ‘fix’…I’m not sure there is one…the Google Toolbar was likely just suppressing popups….BMC readily says that you need to enable them to be able to use the application properly, so I suspect that if you went back and re-enabled it, but disabled it’s popup suppression options, there wouldn’t be a problem with it being installed. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 06, 2012 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** @ LJ : That’s what I try to do too. I wasn’t here with this company at the time that this problem was reported so – again to BMC Supports credit, here is the history.. They were willing to keep the ticket open. Its our users that were not being very responsive when BMC Support was available to check out the problem. Our administrators (after a period of over 4 weeks) getting tired of waiting for our users to respond and be available for the problem to be evaluated by BMC, asked BMC to close the ticket.. That is what I just heard when I asked about the history of this problem here at this site. So I was wrong when I assumed that it was BMC that closed the ticket.. It wasn’t them. @ Jose: I agree with you Jose.. If this seems to be as common a problem as it appears to be where I got a accurate solution from this list in under 5 minutes or so from reporting it to you’ll, then they should have encounter this problem in their tests where a tool like Google Toolbar is common in many environments these days. By now there should have been a fix to it and not the workaround of having to disable the toolbar. And its not even documented as a known problem which should have been a start to begin the whole process with.. That toolbar could probably be a useful tool to some.. Joe From: LJ LongWing mailto:lj.longw...@gmail.com Sent: Tuesday, March 06, 2012 4:11 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** While I agree with and understand their position…I feel that it’s very short sighted of them. I’ve had problems in my environment that come to me because the user is using my application while it occurs…but just because it’s not my application’s fault it’s happening, I still consider it my responsibility to fix it because my application is affected by the problem….it’s in my best interest to fix it or the company could decide ‘there are too many problems with that app, lets replace it’…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 06, 2012 2:02 PM To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** To their credit, it wasn’t any of their applications problem :-). Its what they claimed when they closed the ticket saying they have ruled out everything from the application end and it has nothing to do with their application and we would need to check our environment – which in a way, in this case turned out to be true.. The faster response time on this list is what made it my favorite resource over these years .. Joe From: Jose Huerta mailto:jose.hue...@sm2baleares.es Sent: Tuesday, March 06, 2012 2:44 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Strange behavior - Mid Tier related.. ** And them my though... BMC closed the case because they couldn't find the root cause. In one hour a lot of people guided you in the right direction. But BMC's support team wasn't able to solve it Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Tue, Mar 6, 2012 at 19:22, Joe Martin D'Souza jdso...@shyle.net wrote: ** Initially I thought it was pop-up blockers too – but considering it wasn’t a popup but a new window I had my doubts... It was the plugins as Axton and Pat pointed out.. Thank you all for sharing your thoughts
