Re: System not recognizing my login -SOLVED sort of
For some reason my record got dropped from the user cache. So even tho I had a record in the User form, I couldn't log in. And the system looks at the cache for permission to run commands, so it wouldn't let me run the arreload command. Fortunately our database is a copy of an old database, so following some offline advice from Carey Black, I used the info in the user_cache table in the old database to do an insert into user_cache command to put myself back into the cache on the new system. Then I could get back into the system. I am still totally baffled on how a person could accidentally delete himself from the cache. I am the only person who goes into this system, but I was editing the ar.conf file and I don't see how that would done it. Any suggestions? Thanks to all who replied. Dwayne Martin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ---BeginMessage--- Thanks, Joe. I am in the process of trying to get LDAP to work, so LDAP could easily be part of the problem. However, I do have a special Remedy password, and when I go in as guest user I see * in my password field. Could I have accidentally set it so it is trying to use LDAP (which isn't set up yet) even tho I have entered a password? Dwayne Original message Date: Thu, 15 Feb 2007 16:38:58 -0500 From: Joe D'Souza [EMAIL PROTECTED] Subject: Re: System not recognizing my login To: arslist@ARSLIST.ORG Just a guess... Are you integrated with LDAP? It could be that you haven't defined a password for the administrative user that exists in the User form and you have cross reference blank password enabled so it would not recognize your user and if you have guests allowed, you would get logged in but as a guest user.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Dwayne Martin Sent: Thursday, February 15, 2007 3:36 PM To: arslist@ARSLIST.ORG Subject: Re: System not recognizing my login I gave the wrong command for adding a tempuser. I should have said: arcache -Ua -n tempuser -p tempuser -e 009 -lw 1 -g 1; -s rem2 to which I get: ERROR -- Failure encountered during operation (no info as to why the failure). Dwayne Martin Original message Hi everyone, (ARS 7.01, Red-Hat Linux server, Oracle 10 db) I am the administrator for our Remedy system. We have a new development server that we are trying to get working. I've been able to get on and do everything I need to. But suddenly when I log in to either the User or Admin tool I get: ARWARN [59] No such user exists -- successfully connected as a guest user user: martinrd, server: rem2. I can get into the system and see my User record, with its Administrator permissions and Fixed License, but can't change anything If I go to the server and try to reload the cache it says: Verifying Admin access to 'source' server -- rem2.jmu.edu FAILED! Cannot open catalog; Message number = 304 (ARERR 304) If I try to add a tempuser ( arreload .a tempuser p tempuser .d .f .u User .s rem2 ) I get: Cannot open catalog; Message number = 601 (ARERR 601) .a Two additional complications: 1. I did edit the ar.conf file, but don't don't think I changed anything that would affect logins. 2. We have licensing issues. Even tho we have installed our server license the system doesn't recognize it and won't let us add users. So far it has recognized my administrator rights, but maybe for some reason it has stopped. Fortunately this is a development server, so this isn't an emergency, but if anybody has any ideas on the subject I would appreciate hearing from you. Dwayne Martin Computing Support James Madison University Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.412 / Virus Database: 268.17.39/687 - Release Date: 2/14/2007 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.412 / Virus Database: 268.17.39/687 - Release Date: 2/14/2007 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ---End Message---
Re: System not recognizing my login
Dwayne, It is possible in v7 to do that. Configuring.pdf has this to say on page 311: Authentication-Chaining-Mode: This parameter enables the administrator to use more than one type of authentication on the same system. The values for Authentication-Chaining-Mode are as follows: 0—Use the default behavior as in releases prior to 6.3. 1—Use internal authentication as the primary method; then use external authentication via the AREA plug-in as the secondary method. 2—Use external authentication via the AREA plug-in as the primary method; then use internal authentication as the secondary method. If the Authentication-Chaining-Mode is set to a value of 1 or 2, the Authenticate- Unregistered-Users parameter will be ignored. If the Crossref-Blank-Password parameter is enabled, and Authentication- Chaining-Mode is set to a value of 1 or 2, users who have a blank password in their User record will be permitted to log in to the system without a password (that is, a NULL password). It sounds like a close fit to the behaviour your describing. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 2/16/07, Dwayne Martin [EMAIL PROTECTED] wrote: snip Could I have accidentally set it so it is trying to use LDAP (which isn't set up yet) even tho I have entered a password? Dwayne ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: System not recognizing my login
Thanks, Joe. I am in the process of trying to get LDAP to work, so LDAP could easily be part of the problem. However, I do have a special Remedy password, and when I go in as guest user I see * in my password field. Could I have accidentally set it so it is trying to use LDAP (which isn't set up yet) even tho I have entered a password? Dwayne Original message Date: Thu, 15 Feb 2007 16:38:58 -0500 From: Joe D'Souza [EMAIL PROTECTED] Subject: Re: System not recognizing my login To: arslist@ARSLIST.ORG Just a guess... Are you integrated with LDAP? It could be that you haven't defined a password for the administrative user that exists in the User form and you have cross reference blank password enabled so it would not recognize your user and if you have guests allowed, you would get logged in but as a guest user.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Dwayne Martin Sent: Thursday, February 15, 2007 3:36 PM To: arslist@ARSLIST.ORG Subject: Re: System not recognizing my login I gave the wrong command for adding a tempuser. I should have said: arcache -Ua -n tempuser -p tempuser -e 009 -lw 1 -g 1; -s rem2 to which I get: ERROR -- Failure encountered during operation (no info as to why the failure). Dwayne Martin Original message Hi everyone, (ARS 7.01, Red-Hat Linux server, Oracle 10 db) I am the administrator for our Remedy system. We have a new development server that we are trying to get working. I've been able to get on and do everything I need to. But suddenly when I log in to either the User or Admin tool I get: ARWARN [59] No such user exists -- successfully connected as a guest user user: martinrd, server: rem2. I can get into the system and see my User record, with its Administrator permissions and Fixed License, but can't change anything If I go to the server and try to reload the cache it says: Verifying Admin access to 'source' server -- rem2.jmu.edu FAILED! Cannot open catalog; Message number = 304 (ARERR 304) If I try to add a tempuser ( arreload .a tempuser p tempuser .d .f .u User .s rem2 ) I get: Cannot open catalog; Message number = 601 (ARERR 601) .a Two additional complications: 1. I did edit the ar.conf file, but don't don't think I changed anything that would affect logins. 2. We have licensing issues. Even tho we have installed our server license the system doesn't recognize it and won't let us add users. So far it has recognized my administrator rights, but maybe for some reason it has stopped. Fortunately this is a development server, so this isn't an emergency, but if anybody has any ideas on the subject I would appreciate hearing from you. Dwayne Martin Computing Support James Madison University Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.412 / Virus Database: 268.17.39/687 - Release Date: 2/14/2007 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.412 / Virus Database: 268.17.39/687 - Release Date: 2/14/2007 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: System not recognizing my login
I gave the wrong command for adding a tempuser. I should have said: arcache -Ua -n tempuser -p tempuser -e 009 -lw 1 -g 1; -s rem2 to which I get: ERROR -- Failure encountered during operation (no info as to why the failure). Dwayne Martin Original message Hi everyone, (ARS 7.01, Red-Hat Linux server, Oracle 10 db) I am the administrator for our Remedy system. We have a new development server that we are trying to get working. I've been able to get on and do everything I need to. But suddenly when I log in to either the User or Admin tool I get: ARWARN [59] No such user exists -- successfully connected as a guest user user: martinrd, server: rem2. I can get into the system and see my User record, with its Administrator permissions and Fixed License, but can't change anything If I go to the server and try to reload the cache it says: Verifying Admin access to 'source' server -- rem2.jmu.edu FAILED! Cannot open catalog; Message number = 304 (ARERR 304) If I try to add a tempuser ( arreload .a tempuser p tempuser .d .f .u User .s rem2 ) I get: Cannot open catalog; Message number = 601 (ARERR 601) .a Two additional complications: 1. I did edit the ar.conf file, but don't don't think I changed anything that would affect logins. 2. We have licensing issues. Even tho we have installed our server license the system doesn't recognize it and won't let us add users. So far it has recognized my administrator rights, but maybe for some reason it has stopped. Fortunately this is a development server, so this isn't an emergency, but if anybody has any ideas on the subject I would appreciate hearing from you. Dwayne Martin Computing Support James Madison University Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
