Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
AR System 7.0.01 patch 002 is currently scheduled for early March. If a hot fix is needed for your specific issue, hot fixes may be supplied prior to Patch 002 through BMC Support. Support would also be better able to determine to which defect you are referring and to and its current status. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of White, Ed Sent: Friday, January 19, 2007 1:28 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Listers, Just a note for anyone that is utilizing a Server Group. I have been advised not to install patch 1 for 7.0.1. I did upgrade to 7.0.1, but there is a bug where the server does not recognize floating licenss issued for a server group. This is fixed in patch 1, but I was informed that it introduces another bug where the server does not release the licenses from the user, after logout or after specified time. So I cannot apply patch 1. David, Is there going to be a patch 2 coming that does not contain these issues.? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, January 18, 2007 6:35 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi Kathy, There is no DST patch specifically. DST fixes are included in AR System 6.03 Patch 020 and AR System 7.0.01 Patch 001. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grinnen, Kathleen D (US SSA) Sent: Thursday, January 18, 2007 3:16 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi, I'm new to this discussion as well. Is there a patch available that is specific to DST and not cumulative? I got put in as the coordinator for our IT DST effort yesterday and realized today that Remedy has to be patched too. I need an EASY button. Thanks. Kathy From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Jungle Sent: Thursday, January 18, 2007 5:46 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi all, I'm coming in fairly new to this discussion on patches due to daylight savings and am a bit confused about the whole thing. My understanding always was that the ARServer does not keep its own registry of daylight savings switch dates. I thought this was registry was inherenet in the O/S or Java Run time engine? Is there anything that gives more detail as to what (and how) is affected? Thanks. George. On 1/17/07, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Whoa, I just noticed something kind of wicked that I could have sworn wasn't there before. Flashboard 6.3 is NOT compatible with Mid-Tier 7.0.1. I'm pretty sure that when Mid-Tier 7.0.0 was listed there was a Yes listed in the compatibility matrix. With that said, does this mean we can't stay on Mid-Tier 7.0.0 with some DST patch? Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:12 PM To: 'arslist@ARSLIST.ORG ' Subject: RE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi All, The DST document detailing
Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
** Another question, cause I seem to be forgetful today...what JDK version should be upgraded/installed for DST? And is this required for just the server/email or only if you have Java API applications??? Sorry if this was answered previously!! Thanks, ~joelie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Friday, January 19, 2007 9:07 AM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 David, Based on what you mentioned below, does this mean that if you are on ARS 6.3 and Mid Tier 6.3 that you need to only ensure that Mid Tier is patched to Patch 20? Would there be any issues if AR Server remains at patch 16 with this DST issue? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, January 18, 2007 6:11 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi George, In general, AR System does use the OS or Java Run Time engine for DST. However, there is a library that is used in the Mid-Tier that does its own DST calculations. This library had to be patched. Overall BMC DST information can be found at: http://www.bmc.com/supportu/DST2007 Technical Bulletin can be found at: http://www.bmc.com/supportu/documents/78/29/67829/67829.pdf -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Jungle Sent: Thursday, January 18, 2007 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi all, I'm coming in fairly new to this discussion on patches due to daylight savings and am a bit confused about the whole thing. My understanding always was that the ARServer does not keep its own registry of daylight savings switch dates. I thought this was registry was inherenet in the O/S or Java Run time engine? Is there anything that gives more detail as to what (and how) is affected? Thanks. George. On 1/17/07, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Whoa, I just noticed something kind of wicked that I could have sworn wasn't there before. Flashboard 6.3 is NOT compatible with Mid-Tier 7.0.1. I'm pretty sure that when Mid-Tier 7.0.0 was listed there was a Yes listed in the compatibility matrix. With that said, does this mean we can't stay on Mid-Tier 7.0.0 with some DST patch? Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:12 PM To: 'arslist@ARSLIST.ORG ' Subject: RE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi All, The DST document detailing the information that we know about how the DST 2007 change affects supported versions of AR System is being made available at: It should show up on the support website by end of day on Jan 17, 2007. I have attached a .txt version of the PDF for those without support access or that need the information as soon as possible. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Easter, David Sent: Thursday, January 11, 2007 7:59 AM To: ' arslist@ARSLIST.ORG' Subject: RE
Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
Sorry, just found the post about JDKyou can disregard this message. Sorry ~joelie -Original Message- From: Dudley, Joelie Sent: Friday, January 19, 2007 10:42 AM To: 'arslist@ARSLIST.ORG' Subject: RE: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Another question, cause I seem to be forgetful today...what JDK version should be upgraded/installed for DST? And is this required for just the server/email or only if you have Java API applications??? Sorry if this was answered previously!! Thanks, ~joelie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Friday, January 19, 2007 9:07 AM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 David, Based on what you mentioned below, does this mean that if you are on ARS 6.3 and Mid Tier 6.3 that you need to only ensure that Mid Tier is patched to Patch 20? Would there be any issues if AR Server remains at patch 16 with this DST issue? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, January 18, 2007 6:11 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi George, In general, AR System does use the OS or Java Run Time engine for DST. However, there is a library that is used in the Mid-Tier that does its own DST calculations. This library had to be patched. Overall BMC DST information can be found at: http://www.bmc.com/supportu/DST2007 Technical Bulletin can be found at: http://www.bmc.com/supportu/documents/78/29/67829/67829.pdf -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Jungle Sent: Thursday, January 18, 2007 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi all, I'm coming in fairly new to this discussion on patches due to daylight savings and am a bit confused about the whole thing. My understanding always was that the ARServer does not keep its own registry of daylight savings switch dates. I thought this was registry was inherenet in the O/S or Java Run time engine? Is there anything that gives more detail as to what (and how) is affected? Thanks. George. On 1/17/07, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Whoa, I just noticed something kind of wicked that I could have sworn wasn't there before. Flashboard 6.3 is NOT compatible with Mid-Tier 7.0.1. I'm pretty sure that when Mid-Tier 7.0.0 was listed there was a Yes listed in the compatibility matrix. With that said, does this mean we can't stay on Mid-Tier 7.0.0 with some DST patch? Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:12 PM To: 'arslist@ARSLIST.ORG ' Subject: RE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi All, The DST document detailing the information that we know about how the DST 2007 change affects supported versions of AR System is being made available at: It should show up on the support website by end of day on Jan 17, 2007. I have attached a .txt version of the PDF for those without support access or that need the information as soon as possible. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Easter, David Sent: Thursday, January 11, 2007 7:59 AM To: ' arslist@ARSLIST.ORG' Subject: RE: Daylight savings time and Remedy system restarts I'm pushing BMC a little harder for [...] a more specific description of what will and what will not work properly after the DST change on 03/11 on a pre-DST-fix release As mentioned, such a document is in the works
Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
Listers, Just a note for anyone that is utilizing a Server Group. I have been advised not to install patch 1 for 7.0.1. I did upgrade to 7.0.1, but there is a bug where the server does not recognize floating licenss issued for a server group. This is fixed in patch 1, but I was informed that it introduces another bug where the server does not release the licenses from the user, after logout or after specified time. So I cannot apply patch 1. David, Is there going to be a patch 2 coming that does not contain these issues.? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, January 18, 2007 6:35 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi Kathy, There is no DST patch specifically. DST fixes are included in AR System 6.03 Patch 020 and AR System 7.0.01 Patch 001. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grinnen, Kathleen D (US SSA) Sent: Thursday, January 18, 2007 3:16 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi, I'm new to this discussion as well. Is there a patch available that is specific to DST and not cumulative? I got put in as the coordinator for our IT DST effort yesterday and realized today that Remedy has to be patched too. I need an EASY button. Thanks. Kathy From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Jungle Sent: Thursday, January 18, 2007 5:46 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi all, I'm coming in fairly new to this discussion on patches due to daylight savings and am a bit confused about the whole thing. My understanding always was that the ARServer does not keep its own registry of daylight savings switch dates. I thought this was registry was inherenet in the O/S or Java Run time engine? Is there anything that gives more detail as to what (and how) is affected? Thanks. George. On 1/17/07, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Whoa, I just noticed something kind of wicked that I could have sworn wasn't there before. Flashboard 6.3 is NOT compatible with Mid-Tier 7.0.1. I'm pretty sure that when Mid-Tier 7.0.0 was listed there was a Yes listed in the compatibility matrix. With that said, does this mean we can't stay on Mid-Tier 7.0.0 with some DST patch? Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:12 PM To: 'arslist@ARSLIST.ORG ' Subject: RE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi All, The DST document detailing the information that we know about how the DST 2007 change affects supported versions of AR System is being made available at: It should show up on the support website by end of day on Jan 17, 2007. I have attached a .txt version of the PDF for those without support access or that need the information as soon as possible. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Easter, David Sent: Thursday, January 11, 2007 7:59 AM To: ' arslist@ARSLIST.ORG' Subject: RE: Daylight
Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
As with all patches, it is recommended that both the server and Mid-Tier are patched to the same level. However, were you to choose not to do that, what I can say is that the patched library exists in the Mid-Tier portion of the patch. As with all situations, you should try it in your lab to determine if there are any negative effects in your environment based on your decisions. Please read the readme files for each portion of the patch for details on which fixes are within which portions of the patch. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Friday, January 19, 2007 6:07 AM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** David, Based on what you mentioned below, does this mean that if you are on ARS 6.3 and Mid Tier 6.3 that you need to only ensure that Mid Tier is patched to Patch 20? Would there be any issues if AR Server remains at patch 16 with this DST issue? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, January 18, 2007 6:11 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi George, In general, AR System does use the OS or Java Run Time engine for DST. However, there is a library that is used in the Mid-Tier that does its own DST calculations. This library had to be patched. Overall BMC DST information can be found at: http://www.bmc.com/supportu/DST2007 Technical Bulletin can be found at: http://www.bmc.com/supportu/documents/78/29/67829/67829.pdf -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Jungle Sent: Thursday, January 18, 2007 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi all, I'm coming in fairly new to this discussion on patches due to daylight savings and am a bit confused about the whole thing. My understanding always was that the ARServer does not keep its own registry of daylight savings switch dates. I thought this was registry was inherenet in the O/S or Java Run time engine? Is there anything that gives more detail as to what (and how) is affected? Thanks. George. On 1/17/07, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Whoa, I just noticed something kind of wicked that I could have sworn wasn't there before. Flashboard 6.3 is NOT compatible with Mid-Tier 7.0.1. I'm pretty sure that when Mid-Tier 7.0.0 was listed there was a Yes listed in the compatibility matrix. With that said, does this mean we can't stay on Mid-Tier 7.0.0 with some DST patch? Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:12 PM To: 'arslist@ARSLIST.ORG ' Subject: RE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi All, The DST document detailing the information that we know about how the DST 2007 change affects supported versions of AR System is being made available at: It should show up on the support website by end of day on Jan 17, 2007. I have attached a .txt version of the PDF for those without support access
Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
Does anyone know if the OS has to be patched before the remedy patch is applied? Thanks! Microsoft Server 2003 MS SQL2000 Remedy ARS 6.3 Patch 17 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 6:37 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 The information provided is there to enable you to make the best decision for your environment. The affected libraries are used by both the server and Mid-Tier, although they are more heavily used by the Mid-Tier. Ultimately, each customer must review the information provided and make a decision based on how the customer's environment will be affected vs. the time and effort necessary to apply the patches. Obviously, BMC's recommendation will be to load the patches. In terms of a 7.0.00 Mid-Tier, the recommendation from BMC is to move the Mid-Tier to AR System 7.0.01 and apply patch 001 because there is no patch for AR System 7.0.00. Were you to stay on Mid-Tier 7.0.00 Patch 002, you would encounter the issues listed in the Technical Bulletin that affect the Mid-Tier. In a mixed environment, the recommendation would be to patch both the Mid-Tier and Server with the appropriate files from patches. In other words, if you are running a Mid-Tier of 7.0.01 and an AR System Server of 6.03, load AR System 7.0.01 Patch 001 on the server and AR System 6.03 Patch 020 on the Mid-Tier (just like you'd do for any other patch). -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Caressimo Jr., Anthony Sent: Tuesday, January 16, 2007 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi all: To further add to Michelle's question - We are running AR6.3 p 18 / Mid tier 7.0.0 patch 002 - Do We need to patch both the Midtier and ARS Server to comply with the DST patch? Or can We just update to 6.3 p 20 and continue to run on Mid Tier 7.0.0 patch 002? Reason I ask is because the latest Mid Tier release prompts a guest user message as javascript alert (ARWARN [59] No such user exists -- successfully connected as a guest user :username) - same message as user tool when logging in. We have a script that automatically passes the username to remedy to login, and it doesn't display this message on earlier mid tier releases. This message confuses users when submitting tickets to our servicedesk - anyone know where this message resides either in a filter or active link? All these users have records in the people form, but not in user form - the user form should only have licensed support users correct? Thanks for the help!! Anthony Caressimo Remedy Analyst, Application Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 3:31 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Sometimes, I really need to take a deep breath before I click send. I would like to retract the last statement. It's ARS 7.0.1 that FB 6.3 is not compatible with. So, back to my original question. Do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thank you in advance, Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:15 PM To: 'arslist@ARSLIST.ORG' Subject: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Whoa, I just noticed something kind of wicked that I could have sworn wasn't there before. Flashboard 6.3 is NOT compatible with Mid-Tier 7.0.1. I'm pretty sure that when Mid-Tier 7.0.0 was listed there was a Yes listed in the compatibility matrix. With that said, does this mean we can't stay on Mid-Tier 7.0.0 with some DST patch? Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:12 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST
Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
It shouldn't make a difference as long as both are done prior to the time change. Don't forget to patch your jre's/jdk's either. Axton On 1/18/07, Dudley, Joelie [EMAIL PROTECTED] wrote: Does anyone know if the OS has to be patched before the remedy patch is applied? Thanks! Microsoft Server 2003 MS SQL2000 Remedy ARS 6.3 Patch 17 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 6:37 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 The information provided is there to enable you to make the best decision for your environment. The affected libraries are used by both the server and Mid-Tier, although they are more heavily used by the Mid-Tier. Ultimately, each customer must review the information provided and make a decision based on how the customer's environment will be affected vs. the time and effort necessary to apply the patches. Obviously, BMC's recommendation will be to load the patches. In terms of a 7.0.00 Mid-Tier, the recommendation from BMC is to move the Mid-Tier to AR System 7.0.01 and apply patch 001 because there is no patch for AR System 7.0.00. Were you to stay on Mid-Tier 7.0.00 Patch 002, you would encounter the issues listed in the Technical Bulletin that affect the Mid-Tier. In a mixed environment, the recommendation would be to patch both the Mid-Tier and Server with the appropriate files from patches. In other words, if you are running a Mid-Tier of 7.0.01 and an AR System Server of 6.03, load AR System 7.0.01 Patch 001 on the server and AR System 6.03 Patch 020 on the Mid-Tier (just like you'd do for any other patch). -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Caressimo Jr., Anthony Sent: Tuesday, January 16, 2007 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi all: To further add to Michelle's question - We are running AR6.3 p 18 / Mid tier 7.0.0 patch 002 - Do We need to patch both the Midtier and ARS Server to comply with the DST patch? Or can We just update to 6.3 p 20 and continue to run on Mid Tier 7.0.0 patch 002? Reason I ask is because the latest Mid Tier release prompts a guest user message as javascript alert (ARWARN [59] No such user exists -- successfully connected as a guest user :username) - same message as user tool when logging in. We have a script that automatically passes the username to remedy to login, and it doesn't display this message on earlier mid tier releases. This message confuses users when submitting tickets to our servicedesk - anyone know where this message resides either in a filter or active link? All these users have records in the people form, but not in user form - the user form should only have licensed support users correct? Thanks for the help!! Anthony Caressimo Remedy Analyst, Application Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 3:31 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Sometimes, I really need to take a deep breath before I click send. I would like to retract the last statement. It's ARS 7.0.1 that FB 6.3 is not compatible with. So, back to my original question. Do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thank you in advance, Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:15 PM To: 'arslist@ARSLIST.ORG' Subject: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Whoa, I just noticed something kind of wicked that I could have sworn wasn't there before. Flashboard 6.3 is NOT compatible with Mid-Tier 7.0.1. I'm pretty sure that when Mid-Tier 7.0.0 was listed there was a Yes listed in the compatibility matrix. With that said, does this mean we can't stay on Mid-Tier 7.0.0 with some DST patch? Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:12 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point
Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
Hi all, I'm coming in fairly new to this discussion on patches due to daylight savings and am a bit confused about the whole thing. My understanding always was that the ARServer does not keep its own registry of daylight savings switch dates. I thought this was registry was inherenet in the O/S or Java Run time engine? Is there anything that gives more detail as to what (and how) is affected? Thanks. George. On 1/17/07, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Whoa, I just noticed something kind of wicked that I could have sworn wasn't there before. Flashboard 6.3 is NOT compatible with Mid-Tier 7.0.1. I'm pretty sure that when Mid-Tier 7.0.0 was listed there was a Yes listed in the compatibility matrix. With that said, does this mean we can't stay on Mid-Tier 7.0.0 with some DST patch? Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:12 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi All, The DST document detailing the information that we know about how the DST 2007 change affects supported versions of AR System is being made available at: It should show up on the support website by end of day on Jan 17, 2007. I have attached a .txt version of the PDF for those without support access or that need the information as soon as possible. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Easter, David Sent: Thursday, January 11, 2007 7:59 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Daylight savings time and Remedy system restarts I'm pushing BMC a little harder for [...] a more specific description of what will and what will not work properly after the DST change on 03/11 on a pre-DST-fix release As mentioned, such a document is in the works and should be available next week - perhaps as early as Monday the 15th. When the document becomes official, I will post the contents of the technical bulletin here to ARSLIST to ensure that you folks get the information. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. [...previous responses deleted to reduce line count...] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
Hi George, In general, AR System does use the OS or Java Run Time engine for DST. However, there is a library that is used in the Mid-Tier that does its own DST calculations. This library had to be patched. Overall BMC DST information can be found at: http://www.bmc.com/supportu/DST2007 Technical Bulletin can be found at: http://www.bmc.com/supportu/documents/78/29/67829/67829.pdf -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Jungle Sent: Thursday, January 18, 2007 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi all, I'm coming in fairly new to this discussion on patches due to daylight savings and am a bit confused about the whole thing. My understanding always was that the ARServer does not keep its own registry of daylight savings switch dates. I thought this was registry was inherenet in the O/S or Java Run time engine? Is there anything that gives more detail as to what (and how) is affected? Thanks. George. On 1/17/07, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Whoa, I just noticed something kind of wicked that I could have sworn wasn't there before. Flashboard 6.3 is NOT compatible with Mid-Tier 7.0.1. I'm pretty sure that when Mid-Tier 7.0.0 was listed there was a Yes listed in the compatibility matrix. With that said, does this mean we can't stay on Mid-Tier 7.0.0 with some DST patch? Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:12 PM To: 'arslist@ARSLIST.ORG ' Subject: RE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi All, The DST document detailing the information that we know about how the DST 2007 change affects supported versions of AR System is being made available at: It should show up on the support website by end of day on Jan 17, 2007. I have attached a .txt version of the PDF for those without support access or that need the information as soon as possible. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Easter, David Sent: Thursday, January 11, 2007 7:59 AM To: ' arslist@ARSLIST.ORG' Subject: RE: Daylight savings time and Remedy system restarts I'm pushing BMC a little harder for [...] a more specific description of what will and what will not work properly after the DST change on 03/11 on a pre-DST-fix release As mentioned, such a document is in the works and should be available next week - perhaps as early as Monday the 15th. When the document becomes official, I will post the contents of the technical bulletin here to ARSLIST to ensure that you folks get the information. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. [...previous responses deleted to reduce line count...] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers
Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
Hi, I'm new to this discussion as well. Is there a patch available that is specific to DST and not cumulative? I got put in as the coordinator for our IT DST effort yesterday and realized today that Remedy has to be patched too. I need an EASY button. Thanks. Kathy From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Jungle Sent: Thursday, January 18, 2007 5:46 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi all, I'm coming in fairly new to this discussion on patches due to daylight savings and am a bit confused about the whole thing. My understanding always was that the ARServer does not keep its own registry of daylight savings switch dates. I thought this was registry was inherenet in the O/S or Java Run time engine? Is there anything that gives more detail as to what (and how) is affected? Thanks. George. On 1/17/07, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Whoa, I just noticed something kind of wicked that I could have sworn wasn't there before. Flashboard 6.3 is NOT compatible with Mid-Tier 7.0.1. I'm pretty sure that when Mid-Tier 7.0.0 was listed there was a Yes listed in the compatibility matrix. With that said, does this mean we can't stay on Mid-Tier 7.0.0 with some DST patch? Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:12 PM To: 'arslist@ARSLIST.ORG ' Subject: RE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi All, The DST document detailing the information that we know about how the DST 2007 change affects supported versions of AR System is being made available at: It should show up on the support website by end of day on Jan 17, 2007. I have attached a .txt version of the PDF for those without support access or that need the information as soon as possible. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Easter, David Sent: Thursday, January 11, 2007 7:59 AM To: ' arslist@ARSLIST.ORG' Subject: RE: Daylight savings time and Remedy system restarts I'm pushing BMC a little harder for [...] a more specific description of what will and what will not work properly after the DST change on 03/11 on a pre-DST-fix release As mentioned, such a document is in the works and should be available next week - perhaps as early as Monday the 15th. When the document becomes official, I will post the contents of the technical bulletin here to ARSLIST to ensure that you folks get the information. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. [...previous responses deleted to reduce line count...] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives
Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
Hi Kathy, There is no DST patch specifically. DST fixes are included in AR System 6.03 Patch 020 and AR System 7.0.01 Patch 001. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grinnen, Kathleen D (US SSA) Sent: Thursday, January 18, 2007 3:16 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi, I'm new to this discussion as well. Is there a patch available that is specific to DST and not cumulative? I got put in as the coordinator for our IT DST effort yesterday and realized today that Remedy has to be patched too. I need an EASY button. Thanks. Kathy From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Jungle Sent: Thursday, January 18, 2007 5:46 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 ** Hi all, I'm coming in fairly new to this discussion on patches due to daylight savings and am a bit confused about the whole thing. My understanding always was that the ARServer does not keep its own registry of daylight savings switch dates. I thought this was registry was inherenet in the O/S or Java Run time engine? Is there anything that gives more detail as to what (and how) is affected? Thanks. George. On 1/17/07, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote: Whoa, I just noticed something kind of wicked that I could have sworn wasn't there before. Flashboard 6.3 is NOT compatible with Mid-Tier 7.0.1. I'm pretty sure that when Mid-Tier 7.0.0 was listed there was a Yes listed in the compatibility matrix. With that said, does this mean we can't stay on Mid-Tier 7.0.0 with some DST patch? Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:12 PM To: 'arslist@ARSLIST.ORG ' Subject: RE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi All, The DST document detailing the information that we know about how the DST 2007 change affects supported versions of AR System is being made available at: It should show up on the support website by end of day on Jan 17, 2007. I have attached a .txt version of the PDF for those without support access or that need the information as soon as possible. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Easter, David Sent: Thursday, January 11, 2007 7:59 AM To: ' arslist@ARSLIST.ORG' Subject: RE: Daylight savings time and Remedy system restarts I'm pushing BMC a little harder for [...] a more specific description of what will and what will not work properly after the DST change on 03/11 on a pre-DST-fix release As mentioned, such a document is in the works and should be available next week - perhaps as early as Monday the 15th. When the document becomes official, I will post the contents of the technical bulletin here to ARSLIST to ensure that you folks get the information. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. [...previous responses deleted to reduce line count
Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
Sometimes, I really need to take a deep breath before I click send. I would like to retract the last statement. It's ARS 7.0.1 that FB 6.3 is not compatible with. So, back to my original question. Do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thank you in advance, Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:15 PM To: 'arslist@ARSLIST.ORG' Subject: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Whoa, I just noticed something kind of wicked that I could have sworn wasn't there before. Flashboard 6.3 is NOT compatible with Mid-Tier 7.0.1. I'm pretty sure that when Mid-Tier 7.0.0 was listed there was a Yes listed in the compatibility matrix. With that said, does this mean we can't stay on Mid-Tier 7.0.0 with some DST patch? Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:12 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi All, The DST document detailing the information that we know about how the DST 2007 change affects supported versions of AR System is being made available at: http://documents.bmc.com/supportu/documents/78/29/67829/67829.pdf It should show up on the support website by end of day on Jan 17, 2007. I have attached a .txt version of the PDF for those without support access or that need the information as soon as possible. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Easter, David Sent: Thursday, January 11, 2007 7:59 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Daylight savings time and Remedy system restarts I'm pushing BMC a little harder for [...] a more specific description of what will and what will not work properly after the DST change on 03/11 on a pre-DST-fix release As mentioned, such a document is in the works and should be available next week - perhaps as early as Monday the 15th. When the document becomes official, I will post the contents of the technical bulletin here to ARSLIST to ensure that you folks get the information. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. [...previous responses deleted to reduce line count...] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
Hi all: To further add to Michelle's question - We are running AR6.3 p 18 / Mid tier 7.0.0 patch 002 - Do We need to patch both the Midtier and ARS Server to comply with the DST patch? Or can We just update to 6.3 p 20 and continue to run on Mid Tier 7.0.0 patch 002? Reason I ask is because the latest Mid Tier release prompts a guest user message as javascript alert (ARWARN [59] No such user exists -- successfully connected as a guest user :username) - same message as user tool when logging in. We have a script that automatically passes the username to remedy to login, and it doesn't display this message on earlier mid tier releases. This message confuses users when submitting tickets to our servicedesk - anyone know where this message resides either in a filter or active link? All these users have records in the people form, but not in user form - the user form should only have licensed support users correct? Thanks for the help!! Anthony Caressimo Remedy Analyst, Application Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 3:31 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Sometimes, I really need to take a deep breath before I click send. I would like to retract the last statement. It's ARS 7.0.1 that FB 6.3 is not compatible with. So, back to my original question. Do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thank you in advance, Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:15 PM To: 'arslist@ARSLIST.ORG' Subject: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Whoa, I just noticed something kind of wicked that I could have sworn wasn't there before. Flashboard 6.3 is NOT compatible with Mid-Tier 7.0.1. I'm pretty sure that when Mid-Tier 7.0.0 was listed there was a Yes listed in the compatibility matrix. With that said, does this mean we can't stay on Mid-Tier 7.0.0 with some DST patch? Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:12 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi All, The DST document detailing the information that we know about how the DST 2007 change affects supported versions of AR System is being made available at: http://documents.bmc.com/supportu/documents/78/29/67829/67829.pdf It should show up on the support website by end of day on Jan 17, 2007. I have attached a .txt version of the PDF for those without support access or that need the information as soon as possible. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Easter, David Sent: Thursday, January 11, 2007 7:59 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Daylight savings time and Remedy system restarts I'm pushing BMC a little harder for [...] a more specific description of what will and what will not work properly after the DST change on 03/11 on a pre-DST-fix release As mentioned, such a document is in the works and should be available next week - perhaps as early as Monday the 15th. When the document becomes official, I will post the contents of the technical bulletin here to ARSLIST to ensure that you folks get the information. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. [...previous responses deleted to reduce line count...] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers
Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01
The information provided is there to enable you to make the best decision for your environment. The affected libraries are used by both the server and Mid-Tier, although they are more heavily used by the Mid-Tier. Ultimately, each customer must review the information provided and make a decision based on how the customer's environment will be affected vs. the time and effort necessary to apply the patches. Obviously, BMC's recommendation will be to load the patches. In terms of a 7.0.00 Mid-Tier, the recommendation from BMC is to move the Mid-Tier to AR System 7.0.01 and apply patch 001 because there is no patch for AR System 7.0.00. Were you to stay on Mid-Tier 7.0.00 Patch 002, you would encounter the issues listed in the Technical Bulletin that affect the Mid-Tier. In a mixed environment, the recommendation would be to patch both the Mid-Tier and Server with the appropriate files from patches. In other words, if you are running a Mid-Tier of 7.0.01 and an AR System Server of 6.03, load AR System 7.0.01 Patch 001 on the server and AR System 6.03 Patch 020 on the Mid-Tier (just like you'd do for any other patch). -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Caressimo Jr., Anthony Sent: Tuesday, January 16, 2007 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Hi all: To further add to Michelle's question - We are running AR6.3 p 18 / Mid tier 7.0.0 patch 002 - Do We need to patch both the Midtier and ARS Server to comply with the DST patch? Or can We just update to 6.3 p 20 and continue to run on Mid Tier 7.0.0 patch 002? Reason I ask is because the latest Mid Tier release prompts a guest user message as javascript alert (ARWARN [59] No such user exists -- successfully connected as a guest user :username) - same message as user tool when logging in. We have a script that automatically passes the username to remedy to login, and it doesn't display this message on earlier mid tier releases. This message confuses users when submitting tickets to our servicedesk - anyone know where this message resides either in a filter or active link? All these users have records in the people form, but not in user form - the user form should only have licensed support users correct? Thanks for the help!! Anthony Caressimo Remedy Analyst, Application Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 3:31 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Sometimes, I really need to take a deep breath before I click send. I would like to retract the last statement. It's ARS 7.0.1 that FB 6.3 is not compatible with. So, back to my original question. Do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thank you in advance, Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:15 PM To: 'arslist@ARSLIST.ORG' Subject: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Whoa, I just noticed something kind of wicked that I could have sworn wasn't there before. Flashboard 6.3 is NOT compatible with Mid-Tier 7.0.1. I'm pretty sure that when Mid-Tier 7.0.0 was listed there was a Yes listed in the compatibility matrix. With that said, does this mean we can't stay on Mid-Tier 7.0.0 with some DST patch? Michelle -Original Message- From: Lucero, Michelle - IST contractor Sent: Tuesday, January 16, 2007 2:12 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01 Thank you so much for updating us, David. We really appreciate it. We all know that the compatibility matrix allows the 7.0.x Mid-Tier to point to an ARS 6.3 server. But, do you know if the DST patches were tested in mixed environments as well? In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch 20(DST) and Flashboards 6.3 patch 20? There always seems to be some slight incompatibility issues, especially when it comes to Flashboard 6.3 qualifications and Mid-Tier 7.x.x Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03
