Unable to launch Process Designer
Hello Team, I installed *BMC Remedy ITSM - Process designer version 8.3.04,* it installed properly but when I try to launch the process designer it's throwing an error as shown below: HTTP Status 500 - -- *type* Exception report *message* *description* The server encountered an internal error () that prevented it from fulfilling this request. *exception* javax.servlet.ServletException: Servlet execution threw an exception *root cause* java.lang.NoSuchMethodError: com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:617) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) *note* The full stack trace of the root cause is available in the Apache Tomcat/6.0.20 logs. -- Apache Tomcat/6.0.20 Please suggest me how to fix this issue? Thanks in advance. - Babajan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Unable to launch Process Designer
Following Mid-Tier Hot Fixes should resolve the issue, choose your version of MT: 1)MT_8100_2014JAN07_CU_ALL 2)MT_7604SP2_2014JAN07_CU_ALL 3)MT_7604SP3_2014JAN07_CU_ALL 4)MT_7604SP4_2014JAN07_CU_ALL 5)MT_7604SP5_2014JAN07_CU_ALL 6)MT_8000_2014JAN07_CU_ALL If the above HFs are not listed on Support Site, you can contact BMC Support to get them. -Raj From: babajan baig [via ARS (Action Request System)] [mailto:ml-node+s1n118995...@n7.nabble.com] Sent: Thursday, September 18, 2014 10:52 To: Hiremath, Raj Subject: Unable to launch Process Designer ** Hello Team, I installed BMC Remedy ITSM - Process designer version 8.3.04, it installed properly but when I try to launch the process designer it's throwing an error as shown below: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception root cause java.lang.NoSuchMethodError: com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:617) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) note The full stack trace of the root cause is available in the Apache Tomcat/6.0.20 logs. Apache Tomcat/6.0.20 Please suggest me how to fix this issue? Thanks in advance. - Babajan. _ARSlist: "Where the Answers Are" and have been for 20 years_ If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1.n7.nabble.com/Unable-to-launch-Process-Designer-tp118995.html To start a new topic under ARS (Action Request System), email ml-node+s1n2...@n7.nabble.com<mailto:ml-node+s1n2...@n7.nabble.com> To unsubscribe from ARS (Action Request System), click here<http://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_code&node=2&code=UmFqYXNoZWtoYXJfSGlyZW1hdGhAYm1jLmNvbXwyfC0xNDIxMzkxMzE0>. NAML<http://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewer&id=instant_html%21nabble%3Aemail.naml&base=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespace&breadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml> - -rAJ -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Unable-to-launch-Process-Designer-tp118995p118996.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Unable to launch Process Designer
Hi Babajan, This issue should actually be addressed in the latest cumulative midtier hotfix packages available for 7.6.04 SP5 and 8.1 SP1. Please log a ticket with Support and the Midtier Support team should be able to make the required fix available for you to consume via ftp location they will provide HTH. Rawle Gibson Sr. Manager BMC Engineering -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Unable-to-launch-Process-Designer-tp118995p119003.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Unable to launch Process Designer
Hello Gibson & Raj, Thanks for all your response. I logged a ticket yesterday to provide the Mid tier fix. Regards, -Babajan. On Fri, Sep 19, 2014 at 2:29 AM, RGibson wrote: > Hi Babajan, > > This issue should actually be addressed in the latest cumulative midtier > hotfix packages available for 7.6.04 SP5 and 8.1 SP1. > > Please log a ticket with Support and the Midtier Support team should be > able > to make the required fix available for you to consume via ftp location they > will provide > > HTH. > > Rawle Gibson > Sr. Manager > BMC Engineering > > > > > -- > View this message in context: > http://ars-action-request-system.1.n7.nabble.com/Unable-to-launch-Process-Designer-tp118995p119003.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
